Travelling and lodging Vocabulary English

Test your hotel vocabulary. Two words do not have an

explanation. Write them here and explain what they are: 1. Adjoining Rooms
2. American Plan/Full
pension
1. ___________________________________________________ 3. Apartment Hotel
_________________________________________________ 4. B&B / Continental
Plan
2. ___________________________________________________ 5. Booking Engine
6. Business Mix
_________________________________________________ 7. Boutique Hotel
8. Central Reservation
System
A form on which arriving guests record their names, addresses, and 9. Complimentary
other details including mode of transportation used, nationality, Room
10. Condominium Hotels
purpose of visit, method of payment, and length of stay. 11. Courtesy tray
12. Destination Clubs
The ability of guests to make a reservation for one out of a number 13. Facilities
of hotels by contacting one agency, contracted by the hotels acting 14. French Service
as a group. 15. Front Office
16. Guest Account
17. Guest Amenities
An itemized record of a guest's charges and credits, which is 18. Guest Check
maintained in the front office until departure. 19. Guest Service
Directory
Core physical features: accommodation, restaurants, bars and 20. High/Peak Season
21. Hostel
meeting rooms. 22. Hotel
23. Inn
An online system used by hotels that allows prospective hotel 24. Intelligent Hotels
guests to check availability and make reservations at the hotel over 25. Key card
the Internet. 26. Limited Service
Hotels
27. Lanai
This refers to the transportation of visitors between their point of 28. Lodge
arrival and selected hotel, and back again on departure day. 29. Low/off-peak Season
30. Mini Bar
Overnight accommodation originally targeted to automobile 31. Motel
32. No-show
travelers and therefore, situated at roadside locations. A more 33. Occupancy
contemporary definition would be the provision of accommodation 34. Overbooking
only, with no other amenities and services provided. 35. Package
36. Rack Rate
A predetermined number of rooms reserved in advance for group 37. Registration Card
38. Resort Hotels & Spas
use. A conference or a tour as an example. 39. Room Block
40. Room Service
The period between peak and low season. 41. Safety Deposit Boxes
42. Shoulder Season
A guestroom with a patio or balcony, overlooking a garden or 43. Sleeper
44. Timeshare
water. 45. Tour Operator
46. Transfer
To move to a better class of service or accommodation. 47. Turndown service
48. Upgrade
A style of table service used by servers for preparing menu items 49. Walk In Guest
beside the guest's table in the dining room. Menu items are cooked, 50. Yield Management
and sometimes flambéed, in front of the guest.

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Travelling and lodging Vocabulary English
A hotel that caters primarily to vacationers and tourist and typically offers more recreational
amenities and services, in a more aesthetically pleasing setting, than other hotels. These hotels are
located in attractive and natural tourism destinations and their clientele are groups and couples that
like adventure with sophistication and comfort.

A marketing and equity financing concept which permits participants to enjoy vacation
accommodation for a fixed, one time amount for life, or shorter contracted period.

Who checks-in without an advance reservation.

A hotel's desired blend of business from various segments such as corporate group, business
transient, leisure and convention.

An organization or individual who actively manages and escorts tours and tour packages to FIT and
group visitors.

To book a room and not to come to the hotel the foretold arrival day, without having cancelled its
reservation to the hotel before.

Food and beverage delivered and served in a guest room.

Individual boxes provided for the safekeeping of guest valuables.

Located either in a central, secure, and supervised location or in individual guest rooms.

The period of consecutive months during which optimum revenues, room/suite occupancy and
average room rates are generated.

A hotel that is normally small and often located in a rustic outdoors environment, offering activities
such as; skiing, fishing, boating, eco-tours.

A performance provided in the luxury hotels and it consists in preparing the rooms for the night, it
is the bed opening, the presence of a chocolate on the pillow and softened lights.

Customers purchase fee-simple equity in the units - the hotel's guestrooms. Unit owners may live in
the hotels permanently or use them as second and third homes.

Accommodation in units with minimum or expanded in-suite cooking facilities.

A type of room rate which includes the price of the room and breakfast

An area usually situated in the lobby, always located inside the main entrance, whose primary
function is to control the sale of guest rooms, provide keys, mail, information service for guests,
maintain guest accounts, render bills, receive payments as well as providing information to other
departments within the hotel.

Is a salver, nicely put at your disposal in your hotel room, on which you will find all you need to
savor a hot drink, and a kettle.

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Travelling and lodging Vocabulary English
The name given to an assembly of components under a one price system. Typically, the price would
include: return transportation, ground transfers, baggage handling, accommodation, one or more
meals per day, and applicable taxes etc

A specially designed small floor mounted refrigerator containing a variety of beverages and snacks
located in guest rooms, with individual guest room key access. This amenity serves as a more
credible and profitable substitute for room service.

The percentage of available rooms occupied for a given period of consecutive time. This figure is
calculated by dividing the number of rooms occupied for a period by the number of rooms available
for the same period and is expressed as a percentage.

A commercial establishment offering lodging to travelers and sometimes to permanent residents,

and often having restaurants, meeting rooms, stores etc., that are available to the general public.

The invoice presented to restaurant and bar patrons for food and beverage consumed during a visit.

The term given to the range of disposable items provided in guest room bathrooms and includes
such items as shampoo, lotion, conditioner, soap, toothpaste, toothbrush, shower caps, etc… The
cost of these items are built into room rate.

Brand hotels with franchise memberships of recognized hotels, built within limited areas without a
restaurant. These hotels are located near business areas such as industrial parks, cities, and airport
terminals.

The consecutive months during which the lowest revenues, room/suite occupancy and average room
rates are generated.

A documented listing of all of the features of a hotel together with general and pertinent information
about the community within which the property is located. They are usually provided within each
guest room.

A new type of lodging, targets the most affluent of travelers. Customers pay initiation fees that can
run as high as € 400,000 and annual dues running as high as € 20,000. In return, customers get to
stay for weeks at a time in multi-million dollar residences and villas in prime urban and resort
locations and enjoy a full range of amenities and services.

A situation in which more room reservations have been taken by a hotel than what the hotel is able
to accommodate.

A type of room rate which includes the price of the room, breakfast, lunch, and dinner.

Hotels that are identified because they have state of the art technology systems for their operations.
These hotels have replaced the traditional systems to reduce their energy cost and usually have
integrated systems which join analog and digital systems to achieve an effective communication in
their hotels. The return on investment is reflected in the energy-cost savings and the comfort they
provide to their guests.

Historical, classic buildings, remodeled into hotels with usually have less than 30 rooms.

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Travelling and lodging Vocabulary English

The full, undiscounted published room rate

A plastic card, similar to a credit card, containing data on an embedded magnetized strip that can
electronically unlock a door

An inexpensive, supervised lodging place for young people on bicycle trips, hikes and back
packers.

A strategy or process that hotel operators use to maximise their hotel room revenue by achieving the
right balance between occupancy and room rates that generates the most revenue.

A smaller lodging facility, generally with limited service and 1-3 stories.

A vacant room that is believed to be occupied because the registration card or room rack slip was
not removed from the rack when the previous guest departed.

Hotel ratings

_____ Hotel

Luxury hotels - numerous extras to enhance the quality of the client's stay, for example: some have
private golf courses and even a small private airport.

_____ Hotel
Middle class hotels - moderately priced; has daily maid service, room service, and may have dry-
cleaning, Internet access, and a swimming pool.

_____ Hotel
Low budget hotels - inexpensive; may not have maid service or room service.

_____ Hotel
Has many services and even some "luxury" services, for example: massages or a health spa.

_____ Hotel
Budget hotels - slightly more expensive; usually has maid service daily.

_____ Category Hotels

These hotels include motels, cottages, bungalows and others with limited services. Nevertheless,
these hotels represent around 40% of the total hotel market share.

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Travelling and lodging Vocabulary English

Types of lodging
bungalow bed & breakfast boutique hotel capsule hotel
casino hotel hostel hotel inn
lodge log cabin motel spa resort

_________________ _________________ _________________

_________________ _________________ _________________

_________________ _________________ _________________

_________________ _________________ _________________

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Travelling and lodging Answer sheet English

• Adjoining Rooms = Guestrooms that are located next to each other, but without a
connecting door between them.
• American Plan/Full pension =A type of room rate which includes the price of the room,
breakfast, lunch, and dinner.
• Apartment Hotel = Accommodation in apartment-style units rather than rooms: with
minimum or expanded in-suite cooking facilities.
• used for some purpose other than guest occupancy
• B&B/Continental Plan = A type of room rate which includes the price of the room and
breakfast.
• Booking Engine = An online system used by hotels that allows prospective hotel guests to
check availability and make reservations at the hotel over the Internet.
• Business Mix = A hotel's desired blend of business from various segments such as corporate
group, business transient, leisure and convention.
• Boutique Hotel = Historical, classic buildings, remodeled into boutique hotels with usually
have less than 30 rooms.
• Central Reservation System = The ability of guests to make a reservation for one out of a
number of hotels by contacting one agency, contracted by the hotels acting as a group, to
operate this "central" reservation service.
• Complimentary Room = An occupied guest room for which no price is charged. This may
include a room occupied by a hotel employee.
• Condominium Hotels = Customers purchase fee-simple equity in the units - the hotel's
guestrooms. Unit owners may live in the hotels permanently or use them as second and third
homes
• Courtesy tray = It is a salver, nicely put at your disposal in your hotel room, on which you
will find all you need to savor a hot drink, and a kettle.
• Destination Clubs = A new type of lodging, targets the most affluent of travelers. Customers
pay initiation fees that can run as high as € 400,000 and annual dues running as high as €
20,000. In return, customers get to stay for weeks at a time in multi-million dollar residences
and villas in prime urban and resort locations and enjoy a full range of amenities and
services.
• Facilities = Core physical features: accommodation, restaurants, bars, and meeting rooms.
• French Service = A style of table service used by servers for preparing menu items beside
the guest's table in the dining room. Menu items are cooked, and sometimes flambéed, in
front of the guest.
• Front Office = An office usually situated in the lobby, always located inside the main
entrance, whose primary function is to control the sale of guest rooms, provide keys, mail,
information service for guests, maintain guest accounts, render bills, receive payments as
well as providing information to other departments within the hotel.
• Guest Account = An itemized record of a guest's charges and credits, which is maintained in
the front office until departure. Also referred to as a guest bill, guest folio, and/or guest
statement.
• Guest Amenities = The range of disposable items provided in guest room bathrooms and
includes such items as shampoo, lotion, conditioner, soap, toothpaste, toothbrush, shower
caps etc. The cost of these items are built into room rate.
• Guest Check = The invoice presented to restaurant and bar patrons for food and beverage
consumed during a visit.
• Guest Service Directory = A documented listing of all of the features of a hotel together
with general and pertinent information about the community within which the property is
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Travelling and lodging Answer sheet English
located. Directories are usually provided within each guest room.
• High /Peak Season = The period of consecutive months during which optimum revenues,
room/suite occupancy and average room rates are generated.
• Hostel = An inexpensive, supervised lodging place for young people on bicycle trips, hikes
and back packers
• Hotel =A commercial establishment offering lodging to travelers and sometimes to
permanent residents, and often having restaurants, meeting rooms, stores etc., that are
available to the general public.
• Inn = A smaller lodging facility, generally with limited service and 1-3 stories.
• Intelligent Hotels = Hotels that are identified because they have state of the art technology
systems for their operations. These hotels have replaced the traditional systems to reduce
their energy cost and usually have integrated systems which join analog and digital systems
to achieve an effective communication in their hotels. The return on investment is reflected
in the energy-cost savings and the comfort they provide to their guests.
• Key card = A plastic card, similar to a credit card, containing data on an embedded
magnetized strip that can electronically unlock a door
• Lanai = A guestroom with a patio or balcony, overlooking a garden or water.
• Lodge = A hotel that is normally small and often located in a rustic outdoors environment,
offering activities such as; skiing, fishing, boating, eco-tours.
• Low/off-peak Season = The consecutive months during which the lowest revenues,
room/suite occupancy and average room rates are generated.
• Mini Bar = A specially designed small floor mounted refrigerator containing a variety of
beverages and snacks located in guest rooms, with individual guest room key access. This
amenity serves as a more credible and profitable substitute for room service.
• Motel = Overnight accommodation originally targeted to automobile travelers and therefore,
situated at roadside locations. A more contemporary definition would be the provision of
accommodation only, with no other amenities and services provided by the motel.
• No-show = To book a room and not to come to the hotel the foretold arrival day, without
having cancelled its reservation to the hotel before.
• Occupancy = The percentage of available rooms occupied for a given period of consecutive
time. This figure is calculated by dividing the number of rooms occupied for a period by the
number of rooms available for the same period and is expressed as a percentage.
• Overbooking = A situation in which more room reservations have been taken by a hotel than
what the hotel is able to accommodate
• Package = The name given to an assembly of components under a one price system.
Typically, the price would include: return transportation, ground transfers, baggage
handling, accommodation, one or more meals per day, and applicable taxes. Car rentals,
recreation and entertainment and gratuities may also be included, but are more often
supplementary to the core package price.
• Rack Rate = The full, undiscounted published room rate.
• Registration Card = A form on which arriving guests record their names, addresses, and
other details including mode of transportation used, nationality, purpose of, method of
payment, and length of stay.
• Resort Hotels & Spas = A hotel that caters primarily to vacationers and tourist and typically
offers more recreational amenities and services, in a more aesthetically pleasing setting, than
other hotels. These hotels are located in attractive and natural tourism destinations and their
clientele are groups and couples that like adventure with sophistication and comfort
• Room Block = A predetermined number of rooms reserved in advance for group
(conference, tour) use.
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Travelling and lodging Answer sheet English
• Room Service = Food and beverage delivered and served in a guest room.
• Safety Deposit Boxes = Individual boxes provided for the safekeeping of guest valuables.
Located either in a central, secure, and supervised location or in individual guest rooms.
• Shoulder Season = The period between peak and low season.
• Sleeper = A vacant room that is believed to be occupied because the registration card or
room rack slip was not removed from the rack when the previous guest departed.
• Timeshare = A marketing and equity financing concept which permits participants to enjoy
vacation accommodation for a fixed, one time amount for life, or shorter contracted period.
• Tour Operator = An organization or individual who actively manages and escorts tours and
tour packages to FIT and group visitors.
• Transfer = This refers to the transportation of visitors between their point of arrival and
selected hotel, and back again on departure day.
• Turndown service = A performance provided in the luxury hotels and it consists in
preparing the rooms for the night, it is the bed opening, the presence of a chocolate on the
pillow and softened lights.
• Upgrade = To move to a better class of service or accommodation.
• Walk In Guest = Who checks-in without an advance reservation.
• Yield Management = A strategy or process that hotel operators use to maximise their hotel
room revenue by achieving the right balance between occupancy and room rates that
generates the most revenue.

Five Star Hotel

Luxury hotels - numerous extras to enhance the quality of the client's stay, for
example: some have private golf courses and even a small private airport.

Four Star Hotel

Has many services and even some "luxury" services, for example: massages or a
health spa.

Three Star Hotel

Middle class hotels - moderately priced; has daily maid service, room service, and
may have dry-cleaning, Internet access, and a swimming pool.

Two Star Hotel

Budget hotels - slightly more expensive; usually has maid service daily.

One Star Hotel

Low budget hotels - inexpensive; may not have maid service or room service.

No Category Hotels
These hotels include motels, cottages, bungalows and others with limited services.
Nevertheless, these hotels represent around 40% of the total hotel market share.

English materials by Veronica Gilhooly © Learnwell Oy 2010 Answer sheet Page 3

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