FEEL AT HOME!

Thank you for choosing us to journey with you during this precious
phase of your life. We will live by our promise of delivering joy by doing
only whats best for mother and baby. At Apollo Cradle, you will see that
blending the marvel of technology and best medical practices with the
miracle of compassion comes naturally to our caregivers be they
physicians or surgeons or nurses. And then there is the backing of the
impeccable Apollo legacy of trust and quality that impels us to offer only
the best you-centered care.

This book will help you find your way around Apollo Cradle, and in the
event it does not address any concern you may have, please feel free
to get in touch with our Patient Care Coordinators.

Neeraj Garg
CEO
PRE-ADMISSION
If you have been given a hospitalisation date, we encourage you to pre-register with us
as early as possible to ensure admission without any complications.

Choice of Package
Normal Delivery
Instrumental Delivery
LSCS (C-Section)
LSCS (C-Section) With Tubectomy

Choice of Accommodation
We offer you varied levels of accommodation to choose from, depending on your
budget:
Private Room
Semi Deluxe Room
Deluxe Room
Super Deluxe Room
Estimation of Hospital Bills
Our staff will generate an estimation of your hospital charges during admission.
The estimation includes doctors professional fees but does not include emergency
visits, cross referrals, cases with complications and charges for any procedure not
specified at the time of admission. Therefore, we seek your understanding of the fact
that the actual amount may vary from the estimate given.

Insurance Guidelines
Health Insurance eases the financial burden of treatment while also allowing for saving
since the premium on health insurance policy is eligible for Income Tax deduction.
We offer Cashless Facility, where the insurance company directly pays the hospital for
the hospitalization expenses relieving the patient / family from the burden of making
payment.

Things to understand when using the Cashless Facility

Insurance card, proper ID & local address proof needed for processing
Pre-authorization approval mandatory may take up to 24 hours for approval
Patient can only be discharged after receiving final approval from the insurance
company, as this is the policy of insurance companies which needs to be followed
During holidays / strikes the process may get delayed
Apollo Cradle has no control over the approval amount, capping or limit
In case of any query from the Insurance provider, the process gets delayed
by 4 to 6 hours every time
If there is any rejection from the TPA while completing the insurance process,
Apollo Cradle is not responsible for it
New born baby claim process will take more than 24 hours to get pre-authorization
/ approval (Parents should enrol the new born baby with the chosen Insurance
provider immediately to avail the benefit)
Enhancement, if sought, will happen only at the time of discharge
Non-medical items are not paid / reimbursed by Insurance providers
 Patient / attender should enquire about the below details from the Insurance
provider / TPA before admission itself: Maternity limit (for normal / LSCS /
procedure) | Co-Payment | Room rent restriction including nursing charges |
Extra procedures or overstay

The Cashless Facility for insurance package includes:

Room rent (to the extent of eligibility as per policy)
Nursing charges (to the extent of eligibility as per policy)
Surgeon / Anesthetist fees
Surgeon, Assistants fees
Duty Doctor charges
OT / Labor room charges
OT medicine
Recovery area charges

The Cashless Facility for insurance package does not include:

Doctors ward visits
Doctors extra visit (sundays, public holidays, nights, emergencies,
early mornings etc.)
Extra medicine used
NST / CTG charges
Scans (emergency scans during
night will be charged extra)
Emergency visit charges of INR 5,000
to INR 10,000 will be applicable for
delivery / procedure between 10 PM
and 6 AM and on sundays / public holidays
Blood and transfusion charges
Other specialist consultation referral charges
Vaccination charges
 Epidural anesthesia / Instrumental
Charges for other procedures done during the hospital stay
Phototherapy charges
Nebulization / Steam inhalation
IR therapy
Gestational Diabetic Management (GDM)
Cervical stitch removal
Tubectomy / Family planning procedure
Pediatrician charges
Baby bill and baby consumables
HPV vaccination
Newborn screening

Non-medical expenses (Not covered in the package or by Insurance)

Registration charges
Medical record
Polio, BCG, Baby care, Diapers
Luxury tax
Diet
Diet counseling
Lactation counselling / Consultation
Physiotherapy consultation
Admission Day Guidelines
Admission formalities will be done at the Admission / Billing counter
situated in the basement.

Documents to be brought at the time of Admission

Admission Advice from your Doctor
Letter of Guarantee for payment from your corporate / TPA,
details (in case of insurances) and Photo ID of the patient
Copy of VISA / Passport (if you are not an Indian citizen)

Deposit
A deposit is required at the time of pre-admission or admission
the sum payable varies on your choice of accommodation
Information on hospital rates / charges is available in the tariff card
at the Billing section
 If you are required to undergo any surgery, the entire amount / 80% of the
package amount for the procedure will have to be deposited at the time of
admission; subsequent payment requirements will be intimated to you from
time to time depending on your treatment
Please ensure that payments are made within 24 hours of intimation

Admission Time
Admission for Day Surgery or Elective Surgery has to be completed
before the surgery commences or as advised by your doctor
In order to avoid unnecessary delays, please be punctual so that the
admission procedures and tests, if required, can be completed in time

Stay Confirmation
Due to exigencies of circumstance or emergencies, we can confirm your
choice of accommodation only on the day of admission
YOUR STAY

Room Facilities
On completion of the admission procedure, you would be escorted to the
room allotted to you by our Guest Relations Executive

In-Room Facilities
Your room has been specially designed to provide the comfort of a home
ambience. All rooms are air-conditioned, have a Nurse Call system, cable TV,
telephone, in-room food, in-room newspaper and in-room bathroom facilities
with toiletries.

Attendant
You will be provided with a trained attendant to cater to your needs. At Apollo
Cradle, our attendants display utmost patience and deliver an experience that
replicates the warmth and comfort of a home.

Nurse on call
Please do not hesitate in using the Nurse Call button in case you need assistance.
Our nurses are primed to attend to all your emergency requirements and needs.

Housekeeping
Housekeeping will clean your room three times a day to ensure a hygienic
ambience
Hot water will be available 24 hrs.
To save water, please ensure minimum wastage
Please do not flush solid waste such as cotton bandages, sanitary napkins etc.
down the toilets
All kinds of linen related to patient and baby will be provided by the Hospital
Linen will be changed once a day
Food Schedule
Morning Tea 06:30 - 07:00 am
Breakfast 07:30 - 08:00 am
Lunch 12:00 - 12:30 pm
Mid-afternoon Soup 02:00 - 02:30 pm
Evening Soup 04:00 - 04:30 pm
Dinner 07:00 - 07:30 pm
Bed Tea Services 09:00 - 09:30 pm
Food is served as per the instructions of the Doctor and the Dietician

Billable: Liquids (like Tea, Coffee, Juice etc.) are charged extra
Outside food is prohibited for the patient

Visiting Regulations
Number of Visitors
It is usually best to limit visitors to two at a time, to respect the comfort
of all our patients. We encourage families to discuss scheduling their visits
in order not to overwhelm the patient by visiting all at one time.
In Case in Emergency

NICU (Neonatal Intensive Care Unit)

Equipped with a fully functional team of neonatologists and qualified nurses
proficient in handling premature deliveries, attending to babies who require
specialized medical attention and any other medical emergency
NICU is equipped with first-class equipment like monitoring units, open and
closed incubators, ventilators, analyzers to assist in ventilator management,
digital syringe and infusion pumps, piped medical gases and suction and an
Intensive Care Unit
Your babys safety is ensured 24x7 with timely visits by our Neonatologists
and the constant presence of resident Pediatricians
Nurses and other professional staff work round-the-clock to reach the best
potential of care

MICU (Medical Intensive Care Unit)

Provides exceptional day-and-night medical and surgical care for patients
with skilled nursing care and respiratory support
Individual attention and care is rendered to all the patients in ICU by a
trained and highly qualified team

Ambulance
A highly operational and mobile ambulance is available 24x7 to move
infants and adults in any form of emergency

Apollo Hospital
In case of any emergency, all your other specialty and super-specialty needs
are met at the nearest Apollo Hospital
For the mothers
Diet Counselling
Nutritionists help you plan your dietary requirements with the best personalized
meal plans designed according to your body type
Our in-house dieticians consider all your dietary and nutritional meals with
caution

Lactation Counselling
Counsellors suggest the best advice, supplements and nutritional requirements
for lactating mothers

Other Facilities

Security
24x7 security is available in basement and wards

Lifts
One primarily for the use of shifting patients
One for patient attendants and employees

Parking area
Parking facilities for 2 wheelers and 4 wheelers are available within the
hospital premises

For your benefit

Restricted flower deliveries
Please note that flower delivery may be restricted in ICUs and patient rooms.
We encourage you to check in with the nursing staff before sending or bringing
flowers.

Noise
Patients relatives and guests are requested to maintain absolute silence within
the hospital premises for the peace and tranquility of patients who need it most.
Keep children supervised and noise to the minimum.
DISCHARGE PROCESS
General Discharge Procedures
We will start processing your final hospital bill once your Doctor deems you fit
for discharge. On receipt of the final bill, please settle the payments, understand
the prescribed medication from the nursing staff and collect your belongings.
Please inform the patient care coordinator if you prefer an earlier discharge.

Payment of Hospital Bills

During your stay with us, you may periodically receive interim bills which need to
be paid within 24 hours. All bills must be paid before leaving the Hospital.
Payment may be made at the in-patient billing counter by:
Cash / Card / DD
No cheques will be entertained
If your employer or insurance company is paying your bill, a letter of guarantee
from the concerned authority is required at the time of admission.

FEEDBACK
We are committed to continuous improvement in service and your opinion is a
vital input to our development. Please spare a few moments to complete the
In-Patient Feedback Form placed in this booklet and drop it off at the reception.
Floor Allocation
Basement: Second Floor:
Administration & Operations Nursing Station
Department
Wards (201 - 210)
Admission / Billing / Insurance
Baby Wash Area
Department
Rest Room / Toilets
Electrical Panel Room
Utility Room
UPS Room
Gas Manifold Room
Central Stores
Third Floor:
Physiotherapy Department
NICU
Back Office
Post Surgical Recovery Room
Accounts
OT1
Changing Rooms (Ladies & Gents)
OT2
Labour Theatre
Ground Floor:
Pre-Labour Room
Parking
Front Office
OPD 1 - 5 (Consultation Suites)
Laboratory Fourth Floor:

Radiology Video Conference Room

Minor OT CSSD

Directors Room Canteen

Common Washroom Duty Staff Room

Ultrasound

First Floor:
Nursing Station
Wards (101-110)
Baby Wash Area
Rest Room / Toilets
Utility Room
Our Services
Deliveries - Normal Delivery, Instrumental Delivery, LSCS (C-Section),
LSCS (C-Section) with Tubectomy
Obstetrics & Gynecology - Infertility Treatments
Women Health Checks, Lactation Counselling, Laparoscopic Surgeries,
Consultation
Neonatal Intensive Care Unit
Pediatric Consultation
Antenatal & Post Natal Programs
Diet & Nutrition Counselling
Mommy Makeover & Cosmetology
Lab Services
Radiology - Fetal 4D & 3D Scan, X-Ray, Mammography
24 hrs. Pharmacy
Ambulance Services

Please note that Hospital shall not be responsible for refusal of payment by you, your
employer or your insurer and in such a case, you will be personally liable for settlement
of the bill.

We solicit your cooperation and support in keeping the Hospital clean. Chewing paan or
betel nut, smoking or drinking alcohol is not permitted in the Hospital premises. Please do
not dispose any waste or rubbish anywhere other than in the waste bins provided for the
purpose. Assist us in making the Hospital an environment-friendly zone.
 FIND US AT

Jayanagar
# 26, 46th Cross, 5th Block, Bangalore - 560 011
T: +91 80 4265 9998 / 99

Visit us: www.thecradle.in Write to us: contactus@apollocradles.in