Knowledge Management M.B.

A IV Sem
THE 10-STEPS POPULATED ROAD MAP

STEP 1: Analyze the existing infrastructure

Understand the role of your company's existing networks, Intranet and extranets in Knowledge Management.
Understand the knowledge management technology framework and its components.
Analyze, leverage and build upon data mining, data warehousing, project management and DSS tools that are
already in place.
Understand how knowledge servers work and help in enterprise integration.
Integrate existing Intranets, extranets and Groupware into your knowledge management systems.
Perform a preliminary analysis of business needs that match up with relevant knowledge server choices.
Understand the limitations of implemented tools and identify gaps in your the existing infrastructure.
Take concrete steps to leverage and build upon existing infrastructural investments.

STEP 2: Align knowledge management and business strategy

Shift KM in your company from strategic programming to strategic programming to strategic planning.
Perform a knowledge-based SWOT analysis in your company.
Create knowledge gaps and relate them to strategic gaps.
Determine whether a codification or personalization focus is better suited for your company.
Balance exploitation, and exploration, and JIT and JIC delivery using yours KMS.
Incorporate the 24 critical success factors in KM design.
Determine the right diagnostic questions to ask.
Mobilize initiatives to help you sell your KM project internally.
Diagnose and validate your strategy KM link.
Translate your strategy-KM link to KM system design characteristics.

STEP 3: Design the Knowledge Management Infrastructure

Comprehend various components of the knowledge info structure.
Identify knowledge management source feeds to integrate.
Choose IT components to find, create, assemble, and apply knowledge.
Identify elements of the interface layer: clients, server, gateways, and the platform.
Decide and understand components of the collaborative intelligence layer: artificial intelligence, data
warehouses, genetic algorithms, neural networks, expert reasoning systems, rule bases and case-based
reasoning.
Optimize knowledge object granularity.
Balance cost Vs value-added for each enabling component; push and pull based knowledge delivery.
Identify the right mix of components for searching, indexing, and retrieval.
Create knowledge tags and attributes: Domain, form, type, and product /service, time, and location tags.
Create profiling mechanisms for knowledge delivery.
Retrofit IT on the SECI knowledge management model.

G. Raja SekharM.B.A, (P.hd) 9700779756 g.rajasekhar@live.com

Knowledge Management M.B.A IV Sem

STEP 4: Audit existing knowledge assets and systems

Understand the purpose of a knowledge audit.
Use Bohns stages of knowledge Growth framework to measure knowledge.
Identify, evaluate and rate critical process knowledge.
Select an audit method.
Assemble a preliminary knowledge audit team.
Audit and analyze your companys existing knowledge.
Identify your companys knowledge niches.
Choose a strategic position for your knowledge management system.

STEP 5: Design the knowledge management team

Identify key stakeholders: IT, management, and end users.
Identify sources and requisite expertise.
Identify critical points of failures: requirements, control, management buy-in, and end user buy-in
Structure the knowledge management team: organizationally, strategically and technologically.
Balance technical and managerial expertise.
Manage stakeholders expectations.
Resolve team sizing issues.

STEP 6: Create the knowledge management blueprint

Develop the knowledge management architecture.
Understand the seven layers of the knowledge management system.
Understand and select the components: Integrative repositories, content centers, knowledge aggregation
and mining tools, the collaborative platform, knowledge directories, the user interface options, push delivery
mechanisms and integrative elements.
Design for high levels of interoperability.
Optimize for performance and scalability.
Understand repository life-cycle management.
Incorporate requisite user interface considerations.
Position and scope the knowledge management system.
Make the build-or-buy decision and understand the trade-offs
Future-proof the knowledge management system.

G. Raja SekharM.B.A, (P.hd) 9700779756 g.rajasekhar@live.com

Knowledge Management M.B.A IV Sem

STEP 7: Develop the knowledge management system

Define the capabilities of each layer of the seven-layers KMS architecture in the context of your company.
Develop the interface lay r. create platform independence, leverage the intranet, enable universal authorship.
Develop the access and authentication layer: secure data, control access, and distribute control.
Develop the collaborative filtering and intelligence layer.
Develop and integrate the application layer with the intelligence and the transport layer.
Leverage the extant transport layer.
Develop the middleware and legacy integration layer to connect mainframe legacy data, incompatible
platforms, inconsistent data formats, and retired systems.
Integrate and enhance the repository layer.
Apply DMA and wedDAV standards to explicit and documents.
Advance the system from a client/server to agent computing orientation.

STEP 8: Deploy using the results driven incremental methodology

Select a nontrivial and representatives pilot project.
Identify and isolate failure points in the pilot project.
Use prototypes for proof-of-concepts evaluation.
Understand the knowledge management system life cycle.
Understand the scope of knowledge management system deployment.
Use the RDI methodology to deploy the system.
Convert factors to processes.
Create cumulative results-driven business releases.
Select and initialize releases with the highest payoffs first.
Eliminate information packaging methodology and SDLC orientation.
Identify and avoid the traps in the RDI methodology.

STEP 9: Manage change, culture and reward structures

Understand how a CKO is related to the CIO, CFO, and CEO.
Decide whether you need an actual / formally-appointed CKO.
Organize the four broad categories of the CKOs responsibilities.
Understand the CKOs technological and organizational functions.
Understand the backgrounds the industrys most successful CKOs come from.
Enable process triggers for KMS success.
Plan for KM success using the CKO as an agent for selling foresight.
Manage and implement cultural and process change to make the KMS succeed.
Decide what reward structures are needed to complement successful KM and how you can implement them

G. Raja SekharM.B.A, (P.hd) 9700779756 g.rajasekhar@live.com

Knowledge Management M.B.A IV Sem

STEP 10: Real Options-based ROI and Performance Metrics

Understand how to measure the business impact of KM
Calculate ROI for KM investments.
Decide when to use benchmarking as a comparative knowledge metrics.
Evaluate KM ROI using the balanced Scorecard method.
Use Quality Functions Deployment for creating strategic knowledge metrics.
Create a set of lean metrics.
Identify what not to measure.
Understand alternative metrics such as the Skandia Navigator and the FASB approach.
Classification and evaluate process using the APQC process classification framework.
Review and select software tools for tracking complex metrics

G. Raja SekharM.B.A, (P.hd) 9700779756 g.rajasekhar@live.com