One View Report Samples

Service Management
 One View Reporting Service Management

Introduction ....................................................................................... 1
Application: One View Case Management Inquiry P90CG530 ........... 2
Report: Case Aging ....................................................................... 2
Report: Case Commitment Results ............................................... 5
Report: Case Load ........................................................................ 8
Report: Overdue Open Cases ..................................................... 14
Report: Case Statistics ................................................................ 17
Application: One View Service Contract InquiryContract P1727 .... 22
Report: Expired Expiring Contracts ........................................... 22
Report: Contracts by Inventory .................................................... 26
Report: Contracts by Equipment .................................................. 30
Report: Contracts by Customers.................................................. 34
Application: One View Service Contract Profitability P1730 ............. 38
Report: Expired Service Contract Profitability ........................... 38
 One View Reporting Service Management

Introduction
JD Edwards EnterpriseOne One View Reporting enables end users to access data for
simple to sophisticated reports using EnterpriseOne find browse applications with BI
Publisher layout reporting and distribution features. One view applications combine
essential transaction and master data including associated descriptions and category
codes. Users have the ability to view data in the exact layout they desire using all the
advanced capabilities of Oracle BI Publisher.

One View Reporting provides a host of pre-defined reporting templates designed to

address some of the most common and highly demanded reports enabling you to
realize value on day one. Delivered reports can be personalized by end users as needed
and additional reports can be defined without IT support.

One View Reporting for Service Management contains all 5 of the One View
Reporting applications delivered in One View Reporting for Capital Asset
Management, plus 3 additional One View Reporting applications. This document only
shows report samples for the 3 additional applications. Please refer to the document,
One View Reports Capital Asset Management, for the remaining 5.

For information on setting up and running the report, see the JD Edwards
EnterpriseOne Applications 9.1 One View Reporting for Service Management
Functional TOI.

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 One View Reporting Service Management

Application: One View Case Management Inquiry P90CG530

Business View: V1755O [Case Master for OVR F1755]

Report: Case Aging

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Report: Case Commitment Results

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Report: Case Load

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Report: Overdue Open Cases

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Report: Case Statistics

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Application: One View Service Contract InquiryContract P1727

Business View: V1721O [Service Contract for OVR F1720/F1721]

Report: Expired Expiring Contracts

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Report: Contracts by Inventory

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Report: Contracts by Equipment

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Report: Contracts by Customers

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Application: One View Service Contract Profitability P1730

Business View: V1730A [One View Service Contract Profitability Inquiry
F1721]

Report: Expired Service Contract Profitability

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One View Reporting Serivce Management Copyright 2013, Oracle and/or its affiliates. All rights reserved.
July 2013
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