Академический Документы
Профессиональный Документы
Культура Документы
Quality
Delivery
Flexibility
Service
What is next ?
Time line 1950s 1960s 1970s 1980s 1990s 2000s
OM Cost Value
paradigm Minimization | Maximization
Processing
Image up
Time down
Service Rework &
cost down Inventory
Scrap cost
Down [assume-goods sold]
Sales down
Volume up Complaint &
Inspection &
test cost down Warranty cost
down
Price(?)
Scale Capital
Competition Productivity
Economies cost down-?
down Up---meaning?
up
Revenue Operation
up Cost down
Profits up 7
Deming Chain Reaction
Improve quality
Costs decrease
Productivity improves
Stay in business
1.Customer focus
3. Continuous
improvement
Copy Right@Dr. A. Pandaram,
USP
15
Thank you very much