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HOCHIKI EUROPE

QUALITY MANUAL
YOUR SAFETY, OUR TECHNOLOGY
HOCHIKI EUROPE (UK) LIMITED IS ENGAGED IN THE DESIGN, MANUFACTURE,
SERVICE AND MAINTENANCE OF FIRE DETECTION, EMERGENCY LIGHTING AND ALARM EQUIPMENT.

Page 1
This manual defines
the processes used
by Hochiki Europe to
ensure that the
quality of our
products and
services meet the
requirements of our
customers.

Page 2
OUR COMMITMENT TO OUR QUALITY
QUALITY ENSURES YOUR
SAFETY
POLICY
The senior leadership team at Hochiki Europe Hochiki Europe (UK) Limited is
(UK) Ltd is committed to committed to providing the highest
providing customers with Quality
level of product quality and customer
Products, Services and solutions that meet
service.
and exceed expectations.
In order to ensure that our quality
To demonstrate this commitment
Initiatives drive continual improvement, our
management team is responsible for: Hochiki Europe (UK) Limited
operates a Quality Management
Determining internal and external issues
that effect strategic direction and quality System that ensures compliance with

Identify & addressing risk opportunities the requirements of ISO9001:2015 and


relevant legislation or standards. This system is
Developing qualitative and
quantitative measurements regularly reviewed to ensure that it

Providing resources for continual remains effective and that continual


improvement efforts improvement is achieved in key areas
Empowering teams to make of its business.
improvements
Monitoring performance Hochiki Europe (UK) Limited
Indicators to drive improvements. recognizes that its staff have a major
role to play in achieving its business
This manual does not take the place of or
objectives and therefore provides them
override any statutory regulations but details
our commitment and organization of Quality with the resources and support that
Management System and is applicable to all they require. In return the staff are
processes conducted by Hochiki Europe (UK) responsible for ensuring that the levels
Ltd. of product quality and customer
service meet the customers
requirements

Tomoki Ikeda
Managing Director

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LEGISLATION
QUALITY MANAGEMENT SYSTEM REFERENCE(S)
This Quality Manual was produced in conjunction with :
BS EN ISO 9000:2015
Quality Management Systems Fundamentals and Vocabulary

BS EN ISO 9001:2015
Quality Management Systems - Requirements

BS EN 80079-34:2011
Explosive Atmospheres - Application of Quality Systems for Equipment Manufacture

LEGISLATION
Those bodies directly involved in the approval and conformity certification of Hochiki Europe (UK) Ltd products include:

Construction Products Regulation


The Construction Products Regulation is mandatory for manufacturers of Construction Products. The CPR
harmonises the methods of assessment and test, the means of declaration of product performance and the
system of conformity assessment of construction products. CE marking enables Hochiki products to be placed
legally on the market in any Member State and indicates that a product is consistent with its Declaration of
Performance (DoP), as made by Hochiki Europe or its suppliers

ATEX Directive
The ATEX directive is mandatory for manufacturers of equipment and protective systems intended for use in
potentially explosive atmospheres. The ATEX directive harmonises two EU directives with the primary intention
of minimising the risk of equipment directly or indirectly causing the combustion of such an explosive
atmosphere, therefore ensuring our product is safe for use in such environments.

IECeX Directive
The IECEx directive is voluntary for manufacturers of equipment and protective systems intended for use in
potentially explosive atmospheres outside the EU. The IECEx directive is the internationally accepted means of
demonstrating conformity with IEC Standards prepared by IEC. There is no legal requirement to have IECEx
Certified Equipment, but it may be a specification requirement (some buyers prefer the scheme as there is no
self-certification route).

Marine Equipment Directive


The Marine Equipment Directive is mandatory for manufacturers of certain equipment intended for use on board
a new or existing ships flying the flag of an EU country Norway or Iceland (EFTA countries). The MED harmonises
the methods of assessment and testing ensuring products meet a common standard of safety and performance.
The Ship's Wheel Marking enables Hochiki products to be placed legally on the market after a product
adheres to a conformity assessment by a notified body.

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LEGISLATION (Cont)
Electromagnetic Compatibility Directive
The EMC Directive sets the essential protection requirements for electrical and electronic equipment. The
Directive limits electromagnetic emissions of equipment to ensure that, when used as intended, such
equipment does not disturb radio and telecommunication as well as other equipment. The Directive also governs
the immunity of such equipment to interference and seeks to ensure that this equipment is not disturbed by
radio emissions when used as intended.

Low Voltage Directive


The Low Voltage Directive is designed for the safety of electrical apparatus. It applies to all apparatus running on
(or generating) an electrical supply in the range 50 - 1000 volts a.c. or between 75 and 1500 volts d.c. Compliance
to the Low Voltage Directive can be self-certified without the need for a notified body.

TERMS & DEFINITIONS


For the purposes of this Quality Manual, the definitions given in BS EN ISO 9000:2015 apply.

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HOCHIKI OVERVIEW
COMPANY OVERVIEW
Hochiki is a leading provider of fire detection and emergency
lighting equipment which is focused on customer safety and
wellbeing. You can be rest assured that that Hochiki products
are a premier solution to the markets we serve.

Hochiki Europe (UK) Ltd is part of a global company with a


history of quality and innovation at its core. Highlights of our
company footprint include:

Primary Sales Offices in 9 countries

Primary R&D / Manufacturing in 3 countries

Sales in over 60 countries

Sell over 3.5 million units per annum

Europe

Beijing Corporation
America
Middle East FZE India Taiwan
Mexico

Singapore

Australia

Primary R&D/Manufacturing Centres

Primary Sales Offices

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HOCHIKI REGIONAL HEADQUARTERS
WORLD CLASS LEADERS IN FIRE DETECTION SINCE 1918

HOCHIKI COPORATION
Hochiki is distinguished by the experience and expertise of more than 80 years as one of the world's largest
manufacturers and suppliers of industrial fire detection products.

Hochiki Corporation was founded in Tokyo in 1918 with most of the major Japanese insurance companies as founder
shareholders.

Hochiki Corporation undertakes design, manufacture, installation and maintenance of fire alarm systems and
produces in excess of 3 million units per year. An international market leader in the manufacture of fire protection products
Hochiki Corporation also produces fire extinguishing, security and cable television systems. The Company employs some 1,300
people, has 3 manufacturing plants, 35 sales offices and 13 subsidiaries in Japan.

HOCHIKI AMERICA
In 1972 Hochiki established Hochiki America Corporation in order to cater for the growing demand in the American market.

Hochiki America now has over 100 employees, a fully operational factory, established sales and technical support facilities.
Having expanded its plant in California in the late 1980's, Hochiki America now manufactures UL and FM approved products.

HOCHIKI EUROPE
Hochiki's activities in Europe started in the late 1960's. In the first ten years, business was conducted through a
trading company, but fierce competition in Europe, both on price and after-sales service, highlighted the need for a direct
presence closer to the market.

In 1986 Hochiki established a representative office in London, then in 1992 a freehold on 2.7 acres in Gillingham, Kent was
purchased.

Investment in this purpose-built production facility and technical support centre demonstrates Hochiki's strong commitment to
serve the needs of its European customers directly.

Hochiki Europe now sells its products directly in the UK and promotes and supports its fire detection products through many
long established European agencies. The Company has over 350 active UK customers and works closely with all major
European standards organisations to ensure its range of detection products complies fully with the latest regulations. With
over 80 employees Hochiki Europe at present builds in excess of 500,000 conventional and intelligent detectors and ancillaries
per year. By employing the latest manufacturing techniques and rigorous quality control to ISO 9001, Hochiki Europe ensures
every product installed will continue to enhance Hochiki's name for long-term reliable fire detection.

In 2012 Hochiki Europe established a dedicated sales and support office in Dubai, UAE to better serve it customers and
potential customers in this strategically important region.

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ORGANISED FOR THE CHALLENEGES OF TOMORROW
HOCHIKI EUROPE MANAGEMENT & ORGANISATION
Hochiki Europe is organised around a customer-centric Our teams are aligned to ensure quality products & services
business model that defines the overall interaction of for our customer so that we continually anticipate, meet and
processes within our organisation. The directors at Hochiki exceed requirements. Our quality initiatives are designed to
Europe (UK) Ltd are committed to the support and continual provide dependable products and services, help ensure
improvement the Quality Management System. on-time delivery, and provide reliable support so our
customers use our products as efficiently as possible.

SUPPLY CHAIN & SALES OPERATIONS PRODUCT DEVELOPMENT & SUPPORT


This team establishes a focal point and link PRODUCT DEVELOPMENT
between Hochiki Europe, our customers and This team is responsible for the management of our
our established supply chain. Through Hochiki product portfolio including the design and
Europe's long established relationship with our customers, our development of hardware and software solutions. They are
team develop an understanding of customer business issues, chartered with providing end-to-end solutions for our
proactively respond to new market trends and opportunities, customers through on-going research and development with
and work closely with other teams to ensure alignment and input received directly from customers, Sales, Business
communication according to customer needs and business Operations, Quality and Customer Advocacy, as well as
issues. industry and market trends.
Highlights of the team include:
PRODUCT SUPPORT
Provide order review, administration and
This team is responsible for the validation of products and
logistics.
Customer Advocacy before they receive 3rd party
Act as trusted advisors to help facilitate accreditation.
customer business and satisfaction.
TECHNICAL SUPPORT
Ensure specification conforming parts are used This team is responsible for customer training,
to satisfy customer demand with regular support centre, and repair operations focused on achieving
monitoring to asses continued suitability
customer satisfaction and cost-effective services and solutions.
Ensure on-time delivery of high-quality,
cost-effective products and solutions.

QUALITY AND COMPLIANCE TECHNICAL & PRODUCTION


This team represents the management of our This team is responsible for the review and design of
Quality Management System and is supported by our product portfolio. They are chartered with
leaders across all areas of business. The charter of providing end-to-end project and production
this team is to ensure that employees are engaged and management solutions in consultation with
committed to customer satisfaction and that all employees Product Development and Compliance Teams.
focus on meeting and exceeding customer expectations. Highlights of the team include:
Key areas of focus include:
Provide or update technical documentation for
Helping ensure that processes required for the new and current products
quality management system are established,
Portfolio management
implemented and maintained
Perform and oversee design or pre-production
Providing management with metrics, analysis
reviews
and recommendations for continued
improvement Control design and development changes

Ensure product compliance to 3rd party


Page 8 accreditations and standards (e.g EN54 OR ATEX)
HOCHIKI EUROPE PROCESS MAP
AN OVERVIEW OF BUSINESS

HOCHIKI
CORPORATION
LEGISLATIVE AND
SALES &
ENFORCEMENT BODIES MARKETING

INDUSTRY AND PRODUCT MANAGEMENT


& SUPPORT
PROFESSIONAL BODIES

DESIGN & DEVELOPMENT

CUSTOMER
PURCHASING

COMPONENT STORES PURCHASING

PRODUCTION

SUPPLIER GOODS INWARD & PACKING & FINAL


RECEIPT INSPECTION INSPECTION

WAREHOUSE DESPATCH

SALES ORDER PROCESSING

QUALITY CONTROL SYSTEM


HUMAN
RESOURCES
QUALITY MANAGEMENT SYSTEM
ACCOUNTS

COMPLIANCE MANAGEMENT SYSTEM

Page 9
QUALITY MANAGEMENT SYSTEM (QMS)
BS EN ISO9001:2015 & BS EN ISO 80079-34:2011
Hochiki Europe's Quality Management System is based on a We use BS EN ISO9001:2015 and BS EN ISO 80079-34:2011
process and risk based approach and has four main areas of as the primary standard for our Quality Management
focus. System. The information provided within this manual
ensures these requirements are identified and satisfied
Customer Requirements
through all processes performed by, or on behalf of,
Organisation Structure Hochiki Europe (UK) Ltd.
Products & Services
Monitoring, measurement and analysis of these processes
Applicable Standard & Legislation Requirements provide for early and prompt detection and correction of
The Quality Management System applies to Hochiki Europe non-conformances, trends or conditions that could result
processes including: in an unsatisfactory product or service.

Strategy and business development

Design and development of products, systems,


services and solutions

Manufacturing, distribution and channel


management

Outsourced, third party processes

HOCHIKI EUROPE(UK) LIMITED


QUALITY MANAGEMENT SYSTEM MODEL
DEVELOP: PROSPECT & POSITION
Research & understand customer
requirements
Demonstrate Market Research
Develop potential opportunities
Shape Concept

DEFINE: ALIGN, DESIGN & VALIDATE


Map Support Team
Product Design
Concept Approval
Review & Refine

DELIVER: SECURE, EXECUTE & EXPAND


Secure commitments
Execute Deliverables
Procure, build and distribute
Educate and train
Manage & Monitor
Operate Systems

Expand opportunities:
Customer Review
Strengthen Commitments (Sales)
Uncover future opportunities

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MANAGEMENT PROCESSES MANAGEMENT REVIEW
Hochiki Europe strive to provide innovative solutions that help Hochiki Europe strive to ensure the effectiveness of the
ensure the safety for all our customers. Our management Quality Management System. The Senior Management team
processes annually set the overall strategy for the organisation at least once per annum review the Quality Management
to ensure all teams are in alignment towards our strategic System. This review ensures the Quality Management System
goals and objectives. They include: is effective and identifies any areas for improvement . This
includes any resources that maybe required to maintain or
Resource Planning and development
improve the Quality Management system.
Performance reviews against objectives

Risk Management
OPERATING PROCESSES
Continual improvement through our Quality Core activities are implemented on a daily basis to ensure we
are ready to anticipate, meet, and exceed customer
Management System
expectations in everything we do so we can continually
provide dependable products and services, on-time delivery,
RESPONSIBILITY and reliable support.

Responsibilities and levels of authority within Hochiki Europe DEVELOP: PROSPECT & POSITION
are detailed within individual Job Descriptions and Hochiki Sales and Supply Chain teams are responsible for
Europe Organisational Chart. understanding our customers business objectives and
challenges in order to develop opportunities for a successful
The board of directors decree that the Compliance Manager relationship. These teams also understand the competitive
will report to senior management and act as the Management landscape and how the full breadth of Hochiki Europe's
representative presiding over the Quality Management products, services, and solutions meet the customers
System. The Compliance Managers responsibilities include: requirements.
DEFINE: ALIGN, DESIGN & VALIDATE
Ensure that the requirements of ISO 9001 &
EN 80079 are met and maintained throughout Product Development and Support works with our Sales and
Hochiki Europe. Compliance teams to help ensure that Hochiki Europes
resources are aligned to uncover and provide customer
Coordinating activities and responsibilities with specific solutions for all products, including services and
respect to products intended for use in solutions. Together they work to help ensure customer
requirements are met through design concepts, testing, and
potentially explosive atmospheres (ATEX Di-
validation of requirements.
rective 94/9/EC)
DELIVER: SECURE, EXECUTE & EXPAND
Liaison with notified bodies (e.g. BASEEFA, BRE,
Sales team help ensure customer orders are received and
VdS & CNPP) on matters related to certified verified prior to executing deliverables. Production Cell
products and systems. operations are used for manufacturing and distribution
through our Supply Chain and Production teams. This includes
Review Ex certificate and technical
the use relevant documentation, records and appropriate
documentation to identify any changes that testing equipment.
affect compliance with certificate
Product Support Team help control the installation and
Collect appropriate information with regards to commissioning requirements for products and services,
effectiveness of Quality Management System. including integration with third party suppliers. Our teams also
provide educational and training opportunities when required
This information is to be analyzed and
to help ensure customer understanding of our products,
communicated throughout organization (as services, and solutions.
required).
Reliable support is provided through all business functions,
Report to senior management performance of and helps make certain, customers have the resources needed
Quality Management System and any areas for to manage, monitor, maintain and repair when needed, any
systems in place using Hochiki Products.
improvement.

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PRODUCT AND SERVICE PROVISION
SUPPORTING PROCESSES
Hochiki Europe (UK) Ltd ensures a planned and controlled
Methodologies and tools are used internally to drive the approach with work and day to day activities.
implementation of the Quality Management system and
identify opportunities for continual improvement. These All work is planned and controlled in accordance with
include: standard operating procedures, work instructions and relevant
documents, specifications or test requirements. Trained
personnel carry out production, inspections and test under
PERFORMANCE PLANNING AND MANAGEMENT
controlled conditions. These controlled conditions include
This process is designed to align employees goals with Hochiki
documentation, defining the manner of processing, standard
Europe's strategic objectives. The Managing Director annually
of workmanship, suitable manufacturing equipment, suitable
reviews the needs Hochiki Europe and sets objectives for
working environment and compliance with appropriate
relevant functions. These objectives are consistent with the
standards and codes of practice.
Quality Policy which senior Management identify and planning
resources needed to achieve objectives set. Hochiki Europe ensures that every product is identified and its
history is maintained throughout the system to provide
PRODUCT COMPLIANCE AND PRODUCT LIFE CYCLE batch traceability of all products supplied.
MANAGEMENT
Customer products returned for the purpose of maintenance
These processes help or are designed to ensure products
and service are controlled in accordance with documented
comply with required specifications and standards, and that
procedures. No product is supplied by the customer for
Hochiki Europe (UK) Ltd have the necessary measures in place
inclusion into Hochiki Europe manufactured product.
for continual improvement to support the complete life cycle
of products. Hochiki Europe has established systems and procedures to
control the handling, storage, packaging, preservation and
delivery of components and finished product.
QUALITY LEARNING
Hochiki Europe personnel must have the necessary experience
VERIFICATION OF MEASURING DEVICES
and qualifications to enable them to be employed in a specific
Hochiki Europe (UK) Ltd understands the importance of
role. Our Human Resources structures encourages employees verification and compliance of its products or processes.
to develop critical quality skills and improve overall quality Monitoring and measuring devices used to verify products are
performance. Training and experience is all recorded and assessed to ensure that it is capable of measuring the required
where the company may under go change or improvement, parameters. The processes enforced by Compliance team
ensure that it is traceable to international or national
employees complete in-house or external training to meet
standards, or internally documented procedures.
new requirements.
MEASUREMENT AND ANALYSIS
The conformance of the product, processes and the Quality
INFRASTRUCTURE & WORKING ENVIRONMENT
Management System will be subject to planned review to
Hochiki Europe recognises the need for good infrastructure. ensure effectiveness and continual improvement. During
The company organises and controls the work environment in analysis of data, statistical techniques maybe employed. The
such a manner as to ensure the conformance of products, control will be detailed within documented procedures.
processes efficiency and health and safety of personnel.

This requirement is reviewed annually by Management,


facilities and equipment critical to the correct and continual
operation of the company are subject to regular planned
maintenance.

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QUALITY MANAGEMENT SYSTEM (QMS)
DESIGNED FOR CONTINUAL IMPROVEMENT
Hochiki Europe (UK) Ltd management drives implementation
DOCUMENT CONTROL
and continually improves its business processes, products and
To support our Quality Management system, Hochiki Europe
the effectiveness of our Quality Management System through
implements a multi part document control structure.
the use of the following:

Hochiki Europe Quality Policy

Customer feedback Quality


Goals & objectives Manual

Management and operational reviews Standard Operating


Internal & external audits Procedures

Performance measurements and evaluations


Work Instructions
Additionally, there are programs focused on continual
improvement designed to share knowledge, co-ordinate Support Documents & Records
activities, and achieve effective sustainable results. The
following programs are in place to help foster an atmosphere
of continual improvement and dedication to quality: In accordance with our business requirements, processes are
established, implemented, amended, and withdrawn as
INTERNAL QUALITY AUDITS
required by the changing needs of the organization. Factors
In order to ensure QMS is being operated correctly and
that influence change include:
effectively, planned internal audits are conducted by trained
and qualified auditors. Audit program and results are Strategy and objective modifications
documented , corrective actions are taken and verified using Legal requirements and risks
the closed loop process.
Technological requirements
EXTERNAL QUALITY AUDITS
Business productivity & efficiency
External audits are conducted by 3rd party nationally
recognised approval bodies. Audit results are documented , In addition to Supply Chain & Sales, there are specialized
and corrective actions are taken and verified using the closed services to support the business functions in accordance with
loop process. process requirements. These business groups are governed by
Hochiki Europe (UK) Ltd, having dedicated personnel to
RECOGNITION
support each business function and support the Quality
Incentives are made to reward individuals or teams that make Management system.
significant contributions to the organisation by improving
quality and ultimately customer satisfaction. Employees are Business functions that fall into this category include:
encouraged to submit ideas and improvement efforts via
Human Resources
suggestions, forums and other engagement efforts.
Information Technology

Marketing
SCOPE OF ISO 9001 CERTIFICATION
Business Development / Procurement
Design, manufacture, service and maintenance of fire
detection, alarm and emergency lighting equipment. This control ensures that the correct documentation is
available at all essential locations within the Quality
Management System. It also ensures that obsolete documents
are removed from the point of issue.

Any supporting documentation & records are established and


maintained to demonstrate conformity and effectiveness of
the Quality Management System.

Page 13
HOCHIKI EUROPE CONTROL OF NON-CONFORMANCES
PROBLEM SOLVING, CORRECTIVE ACTION AND CONTINUAL IMPROVMENT

1: IDENTIFY 4: EXPLORE & DEVELOP CORRCETIVE CTIONS


Identify & Record Problem using
Review and agree with personnel corrective
Non-conformance Reports action

Concessions Review corrective actions capability of resolving


problem
Customer Returns Reports
5: IMPLEMENT CORRECTIVE
2: CONTAIN PROBLEM
Isolate & contain the problem using: Action agreed corrective action using required
process.
Quarantine Area

MRP System Hold 6: PREVENT REOCCURANCE

Production Quarantine Review KPIs, Corrective actions, NCRs,


Customer Returns to identify any potential root
Document Review/Hold causes.
3: DETERMINE ROOT CAUSE Implement preventive eliminate future
Determine the cause of problem using: occurrence
Detailing how was spotted 7 & 8: EVALUATE, MONITOR & SUPERVISE
System analysis Review system regularly (I.e. audits, team
Statistical analysis meetings etc.)

Common Quality Techniques


Page 14
HOCHIKI EUROPE CROSS REFERENCE TO ISO 9001
QUALITY MANAGEMENT MANUAL & BS EN 9001:2015

Manual HE
Clause ISO 9001 Reference
Page Reference Document Reference

1 - Scope
1 Scope 2 & 13

2 - Normative references
2 Normative References 5

3 - Terms and definitions


3 Terms & Definitions 5

4 - Context of the organisation


4.1 Understanding the organisation and its context 3 SOP 13
4.2 Understanding the needs and expectations of interested parties 3 SOP 13
4.3 Determining the scope of the quality management system 13 SOP 13
4.4 Quality management system and its processes 9, 10, 11, 12, 13 SOP 13

5 - Leadership
5.1 Leadership and commitment 2, 10, 11 SOP 2
5.2 Policy 2, 10, 11, 12 SOP 1 & 2
5.3 Organizational roles, responsibilities and authorities 11, 12, 13 QCF164

6 - Planning
6.1 Actions to address risks and opportunities 11 SOP 2 & 14
6.2 Quality objectives and planning to achieve them 11 SOP 2
6.3 Planning of changes ALL SOP 1 & 2

7 - Support
7.1 Resources 10 SOP 2
7.2 Competence N/A SOP 4
7.3 Awareness 13
7.4 Communication N/A ALL
7.5 Documented information 13 SOP1 & 2

8 - Operation
8.1 Operational planning and control 8 SOP 5
8.2 Requirements for products and services 7, 8, 10 SOP 1, 4
8.3 Design and development of products and services 7, 8, 9, 10 SOP 5
8.4 Control of externally provided processes, products and services 7, 8, 9, 10 SOP 5
8.5 Production and service provision 9, 10, 11 SOP 7 & 8
8.6 Release of products and services SOP 5, 7 & 8
8.7 Control of nonconforming outputs 14 SOP 11

Page 15
HOCHIKI EUROPE CROSS REFERENCE TO ISO 9001
QUALITY MANAGEMENT MANUAL & BS EN 9001:2015

9 - Performance evaluation
9.1 Monitoring measurement, analysis and evaluation 12 SOP 2 & 9
9.2 Internal Audit 13 SOP 2 & 9
9.3 Management review 11 SOP 2

10 - Improvement
10.1 General 11 11
10.2 Nonconformity and corrective action 14 11
10.3 Continual improvement 13 11

Page 16
HOCHIKI EUROPE CROSS REFERENCE TO EN 80079
QUALITY MANAGEMENT MANUAL & BS EN 80079-34:2011

Manual HE
Clause EN 80079 Reference
Page Reference Document Reference

1 - Scope
1 Scope 2

2 - Normative references
2 Normative References 5

3 - Terms and definitions


3 Terms & Definitions 5

4 - Quality Management System


4.1 General requirements 10 SOP 1
4.2 Documentation requirements 13 SOP 1 & 2

5 - Management responsibility
5.1 Management commitment 3, 10, 11 SOP 2
5.2 Customer focus 7, 9, 10 SOP 2
5.3 Quality policy 2, 10, 11, 12 SOP 1 & 2
5.4 Planning 7, 10, 11 SOP 2
5.5 Responsibility, authority and communication 7, 10 SOP 2
5.6 Management review 11 SOP 2

6 - Resource management
6.1 Provision of resources 11 SOP 2
6.2 Human resources 13 SOP 3
6.3 Infrastructure 10 SOP 2
6.4 W ork environment 12 SOP 3

7 - Product realization
7.1 Planning of product realization 8, 9, 10 SOP 10
7.2 Customer-related processes 7, 10 SOP 4
7.3 Design and development 8, 9, 10, 12 SOP 5
7.4 Purchasing 8 SOP 6
7.5 Production and service provision 10, 11, 12 SOP 7 & 8
7.6 Control of monitoring and measuring equipment 12 SOP 10

8 - Measurement, analysis and improvement


8.1 General 12 SOP 2 & 9
8.2 Monitoring and measurement 12 SOP 2
8.3 Control of nonconforming product 14 SOP 2 & 9
8.4 Analysis of data 12 SOP 11
8.5 Improvement 12 SOP 11

Page 17
Hochiki Europe (UK) Limited
Grosvenor Road
Gillingham Business Park
Gillingham
Kent
ME8 0SA

Issue: 21 (22 January 2016) Created & Updated By: R. Anderson


Reviewed By: K. Jones
Page 18