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LEWIS
410-805-4927
robinlewis67.rl@gmail.com
SUMMARY of QUALIFICATIONS
Motivated, outgoing, administrative professional with excellent leadership abilities seeking a career utilizing over 20 years of experience
with clinic administration, office management, supervision, relationship and team building.
PROFESSIONAL EXPERIENCE
JOHNS HOPKINS MEDICINE- INTERNATIONAL Baltimore, MD
Johns Hopkins USA Manager, Medical Concierge Team 2009 to Present
Currently managing fifteen staff members, and overseeing their day to day activities. This group schedules over 3,000
appointments per year
Assist and meet with JHM staff and administrators to form and cultivate working relationships
Establish relationships with outside referral sources, for HUSA to assist with patient referrals to JHM
Monitor divisions budget and meets annually with our finance division to determine each years budget for staffing and
spending
Partner with the Johns Hopkins Department of Marketing with campaign initiatives for out of state regions
Recruit and hire all new staff members for this team. Over the past 3 years, mentor summer interns, helping them develop
personally and professionally; Facilitating 90 day and annual performance evaluations for all staff members.
Hold bi-weekly one-on-one sessions with staff members to keep them abreast of their performance and development
Track and analyze operational data through various databases
Oversee the training for new processes for the entire team
Sr. Medical Concierge, 2008 to 2009
Supervised 4 members of the Hopkins USA team
Partnered with the Johns Hopkins Office of Government Affairs, as a liaison for Federal, State and local government officials. I
also oversee referrals to Johns Hopkins from the State Department.
Scheduled 75-80 appointments per month
Developed and maintained relationships with many departmental physicians
Medical Concierge, 2007 to 2008
Responded and assisted patient calls from across the United States
Collected medical data in order to coordinate multiple appointments with appropriate physicians within Johns Hopkins
Medicine
Served as a liaison between Johns Hopkins Medicine departments, to meet the needs for admissions, unplanned
appointments or tests. Assisted referrals of VIPs from Hopkins Leadership, Trustees and Development. Entered all patient
data in Client Services Access database and JHI database
Assisted colleagues to deliver service wherever possible and assisted with clients when other colleagues were unavailable.
Armstrong Institute
Lean Sigma Training and Certification 2017