Profile

Seven and a half years of IT industry experience encompassing a wide range of skill set, roles and industry
verticals.
Extensive experience in Storage Area Network administration with Cisco SAN fabric switched and
enterprise storage solutions from Hitachi, IBM and EMC.
Strong knowledge and experience in Netapp Storage technology on NAS and SAN
Executed many implementation, migration and upgrade projects in areas on SAN and NAS
Experience in managing enterprise backup infrastructure using Symantec Netbackup
Good communication skills, interpersonal skills, self-motivated, quick learner, team player.

Skill Set
Netapp storage administration (7-mode, C-DOT)
SAN Administration (Hitachi Storage, Cisco SAN fabric, IBM SVC, IBM Storage, EMC Storage)
EMC Isilon Administration (NAS)
Symantec Netbackup

Certifications

Netapp Certified Data Management Administrator (NCDA)

Microsoft Certified Professional in Windows Server 2003 (MCP)

Trainings attended

Attended instructor led classroom training for Netapp cDOT.

Attended class room training for Hitachi USP V and VSP.
Attended instructor led classroom training for Windows PowerShell.

PROFESSIONAL EXPERIENCE

04 October 2010 Till date, Storage Support S pecialist IBM India Pvt Ltd,
Bangalore, India
As a Storage Support Specialist responsible for end to end management and administration of clients Storage and
backup Infrastructure

RESPONSIBILITIES:

NETAPP ROLES AND RESPONSIBILITIES:

Supporting Netapp storage infrastructure.

Creating, managing and troubleshooting CIFS Shares, NFS exports.
Adding Disks to the existing aggregates.
Providing storage to data stores and configuring SMVI backup for it.
Managing Qtrees and Quotas for effective space management.
Configuring and managing snapshots based on client request.
Configuring Snap mirror and managing the snap mirror relationship.
Performing vol copy, vol move, ndmp copy to adjust the space requirements.
Managing igroups and configuring Luns through ISCSI for unix and windows hosts
Netapp migrations (7-mode to cDOT, and 7-mode to 7-mode)
Ontap upgradations
Creating FlexClone volumes for testing purpose.
Configuring De-duplication for the volumes for effective space utilization.
Reclamation of Storage provided based on client request.
Physical Storage Management: Assigning Disk Ownership, aggregate, RAID-DP, Disk
Scrubbing etc.
VIF management for efficient use of single filers resources.
Coordinating with Netapp support team for hardware failures.
Creation of shares and export policies in c-mode
Managing storage efficiency policies
Troubleshooting performance issues in storage end.
Coordinating with windows and Unix team for server issue and giving suggestion.
Create and manage of CIFS/NFS shares in EMC Isilon
Create and manage quotas and data protection policies in Isilon

SAN ROLES AND RESPONSIBILITIES:

Host creation in SVC.

Creating Vdisk, Extending Vdisk and reclaiming Vdisk.
Mdisk and Mdisk group creation.
Adding storage subsystems behind svc.
Adding new node to existing host.
Migrating Vdisk from one mdisk group to another.
Disk Migration from Direct storage to SVC.
Configuring zones on Cisco SAN switches.
Administration of IBM Storage, IBM SVC, Cisco Fabric, EMC Clariion

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 Troubleshoot performance and connectivity issues
Troubleshoot hardware issues, coordinate with vendor when required

NETBACKUP ROLES AND RESPONSIBILITIES:

Create and monitor maintenance/backup/optimization jobs.

Monitoring the Activity Monitor for backup running jobs.
Extending Retention of backup as requested by users.
Scheduling the Differential and Full backup for the backup clients.
Troubleshoot escalated issues and resolve it with proper justifications
Adding and removing clients as requested by clients..
Configuring Host properties.
Preparing the backup report and submit to client.
Working with vendors like Symantec/Oracle to open service tickets to resolve issues.

Manage Incidents, changes and problem tickets using HP Service Manager

Manage storage and backup builds using HP Asset Manager
Create and approve change tasks as and when required
Perform testing on systems or features in lab when required
Team focal for the storage and backup team
Mentor junior team members
Provide KT and training on technical and process related stuffs for new joiners

Achievements:
Completed Transition of Storage support for Unilever (travelled to UK for transition)
Received certificate of appreciation for service excellence from client during client visit
.
Environment: SAN environment consists of Cisco fabric, IBM and EMC Storage. NAS environment with Netapp and
EMC Isilon appliances and Backup environment with Symantec netbackup
Team Size : 8 to 10

17th May 2010 to 30th Sep 2010, Storage Analyst, NichePro Consulti ng Pvt Ltd, Bangalore,
India

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 Working as a Storage Analyst for NichePro Consulting Pvt Ltd. Client is AXA Technologies Pvt Ltd. Area of
expertise is Hitachi Enterprise storage. The project was mainly focused on migration from FAT to THIN using
Hitachi Tiered Storage Manager.(HTSM). Hitachi Dynamic Provisioning (Thin provisioning) also used there.

Environment: SAN environment consists of Cisco fabric, Hitachi (USP V, USP VM) and IBM Storage
Team Size :4

Responsibilities

BAU operations and Data Migration Projects.

Remote accessing and troubleshooting.
Dynamic Provisioning (Thin Provisioning) and FAT to THIN migration.
Data migration using HTSM (HiCommand Tiered Storage Manager)
Communicating with teams effectively managing the time by working on multiple issues reported by
customers at a time.
Providing timely update to the customers to meet SLA
Providing monthly performance report on customer demand
Attending weekly meetings and update customer regarding the progress of the project and changes
implemented in infrastructure.

05 August 2008 to 08 May 2010, Storage Admin, CCS Computers Pvt Ltd, Delhi, India

Working as a Storage Admin for HDS India on the pay role of CCS Computers Pvt Ltd. Client is LG Electronics
India Pvt Ltd. It is a 3DC project, having Primary DC connected to Secondary DC via True Copy and Secondary
to DR via Hitachi Universal Replicator. There we had all the technologies like virtualization, Dynamic
Provisioning, HTSM etc.

Responsibilities

Coordination, implementation of SAN environment.

Managing work requests and working on Tickets.
Managing day to day operations of various SAN devices like Hitachi USP100, USP600, USPV, NSC-55,
9970V, IBM DS4300, DS4700, DS4800, CNT router, McData & Brocade switches.
Working with Hitachi Global Support team to resolve escalated problems.
Troubleshooting the problems remotely.
Effectively managing the time by working on multiple issues reported by customers at a time.
Adequate support and quick response to meet SLA
Providing monthly performance report on customer demand
Providing Technical advices to customer while planning for any upgradation or installation.

Environment: SAN environment consists of Brocade fabric, Hitachi (USP V, USP 600, UVP VM, NCE 55, 9900V) and
IBM Storage (DS4500 and DS4800)
Team Size: 2

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07 September 2007 to 04 August 2008, Customer Engineer, HCL infosystems Ltd, Delhi.

Designation was Associate Customer Engineer. I worked on various technologies like server, storage, backup
and networking etc. I was catering support to State bank of Indias datacenter for various technologies like
Windows server administration, Storage and Backup.

Responsibilities

Managing service request from customer and provide adequate solutions.

Maintenance and troubleshooting of IBM DS 4000 series.
Coordinate with the back-end team in escalation calls.
Keeping records of activities done in various customer sites.
Providing regular health check-up for various SAN Storage Subsystems.
Managing the daily backup.
Maintenance and health check-up of Windows servers

Environment: SAN environment consists of Brocade fabric, IBM Storage (DS4500 and DS4800) and some DAS
storage boxes (JBOD)
Team Size: 6

DECLARATION

I hereby declare that the details given above are true and correct to the best of my knowledge and belief.