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London, UK Mobile: +44(0)7860883076

E-Mail: Mairh.utkarsh@gmail.com LinkedIN: https://uk.linkedin.com/in/utkarsh-mairh-41733928


Result driven IT senior business analyst with proven success in eliciting/analysing requirements, managing
teams and implementing complex IT Migration/Data/Digital solutions in direct support of business objectives

Excellent knowledge of online trends and digital development, and a passion for all things digital.
Project governance, including day-to-day management and resolution of risks, issues and
Excellent verbal and written communication skills. Able to document and present the results of
analysis clearly and concisely, using effective written reports and diagrams.
A practical, hands-on and flexible approach to problem solving.
Managed and headed project scoping, business process analysis, agile requirements gathering, user
stories, documentation, requirements backlog, design review, impact and risk analysis, quality
control of client acceptance testing, scrum meetings, and change request management.
Full life cycle analysis and documentation, including Terms of Reference, Business Requirements,
Functional Specifications and Implementation Plans.
Strong technical background and full project life cycle experience gained as a former
analyst/programmer delivering enterprise level applications.
Scrum user stories, UML analysis, including use case documentation and business modelling.

Business requirement analysis and design ITSM tools JIRA, TFS, Confluence
Project scoping, Requirement elicitation Project management/ITIL/Six sigma
workshops, Customer journey mapping methodologies
Data warehouse Azure, AWS, Amazon Business process reengineering
Big data analytics Functional and Non-Functional Requirements
Business and system architecture Alternative solution, cost and benefit analysis
Disciplined Agile Project Delivery Oracle PL/SQL
Test plans, User training UML, BPMN SPARX EA, ER/EPC Modelling
Methodologies - Scrum, Extreme Programming Data governance and compliance
Sr. Solution Architect, Zenith Optimedia (Publicis Media), UK, May 2017 to Present
Hybrid role to gather requirements and data (information, established facts) and developing the
solution architecture; perform detail analysis, question processes and issues to devise workable and
innovative solutions that will benefit the business. This was achieve by understanding the market,
client base, business vision, system tools available and personal ability to adapt to a changing
Own and produce design documentation including database (ETL routines), software and data
architecture - using Wireframes, use cases, flowcharts, ERD, functional and technical specification.
Keep stakeholders (local and offshore) up to date, participate in stand ups, code (C#.NET, TDD) and
manage system development, testing, training and release management; Advise on business
Plan, prioritize and project manage the workload to achieve a fit for purpose tool that meets both
functional and non-functional requirements
Experience of implementing data architecture on Azure, AWS and Amazon Redshift
Principal point of contact for upsells and cross sells into existing accounts including standard
software licenses and consultancy work
Rick and compliance responsibilities including handling of information, adherence to the conflict of
interest and reporting any breaches of procedures and regulators rules, ensuring that the client/3rd
party data is protected, encrypted and stored securely by using data management process best
practices. This is in directly relation to companys GDPR initiatives.

Sr. Business Analyst, Saggezza UK, August 2013 to April 2017

Communisis, RR Donnelley (Omni channel/Ecommerce), Jan 2016 to April 2017
o Implementing SaaS based omnichannel content management system, migration
from companys legacy framework,
o Introduced EDI ( electronic data interface) to improve and expedite the process of
inventory update, creating PO, PO cancellation, tracking update ,ETA updating
without human errors
o Led workshops and documented stakeholders requirements
o Designed the end-to-end process flow for Communisiss content processing
distribution business using AWS data platform.
o Collaborated with the client stakeholders (end users, directors, PM, marketing
team), lead client presentation and managing incident management JIRA
Engie (Big data analytics), Aug 2015 to Dec 2015
o Lead analyst on the Proof for concept solution for energy distribution.
o Designed the end-to-end process flow using BPMN Sparx EA.
o Single point of contact for interaction with the project stakeholders.
Gate Gourmet, Aug 2013 to July 2015
o Led the business analysis document lifecycle from draft, including stakeholder sign-
off point(s), technical ratification and change for requirements governance.
o Designed and implemented the airline catering ERP in the CPG omni channel supply
chain to achieve companys global program objectives.
o Integration of the ERP system with the companys digital content management
system Amazon Redshift.
o Owned integration with the Oracle financial system, UX requirements, and
managed the incident and change requests using CRM ServiceNow.

Business Consultant, JDA Software, Dec 2010 to May 2013

Consulted with primary business users for companies like Dell, Sony and Walmart for gathering
requirements to integrating their business processes into their custom designed eProcurement and
supply chain solutions.
Managed the design, development of RFP, material and services procurement, implementation and
management of the web commerce Reliability and Integrity Project ($4MM). Project was based on
the pre-determined SLA metrics as agreed to between eCommerce Sales and external clients. The
goal was to meet or exceed metrics and to ensure conformance in delivery of products and services.
Managed business channel rules and requirements for financial data representation, format,
validation and verification which provided prototypes for software developers.
Provide first level support for order management system related issues; review system issues for
escalation; provide recommendations for resolution, and identify workarounds

Developer Analyst, Sphere Softech, August 2006 to July 2008

Development and implementation of a customized web application that interacted with the
clients (Times group) SAP ERP.
The solution improved coordination among different departments due to knowledge
sharing. Developed, implemented and documented software development, data modelling
on Azure and SQA processes.
The application was developed on VB.NET and JavaScript using PL/SQL.


Project Management certified Prince2 Practitioner (2017).

APICS CPIM Supply Chain certification (2012).
Master of Business Administration, Xavier Institute of Management & Entrepreneurship, India
(August 2008 to September 2010).
Bachelor of Engineering in Computer Science, RTU, India (2002 to 2006).

Born in India on May, 1983. Happily married to the love of my life. 3 years old daughter who is
awesome. UK work visa, valid till September, 2021.
Fluent in English and Hindi. Elementary knowledge of German.
Like travelling and reading / listening sci-fi / history books.