Head Oce:

No. 2, Persiaran Raja Muda, Seksyen 15,

40200 Shah Alam, Selangor Darul Ehsan, Malaysia.
Toyota Freephone:
1800-8-TOYOTA (1800-8-869682)
Lexus Toll Free:
1800-88-LEXUS (1800-88-53987)
Website:
toyota.com.my | lexus.com.my
Social Media:
Toyota Malaysia toyotamy
Lexus Malaysia
 OUR
PASSION

ALL
ABOUT
THE
DRIVE

Its the impetus behind everything we do.

All About the Drive is about excitement, innovation
and youthfulness. It celebrates your daily commute,
going out with friends, picking up the family, or even
heading out for the adventure of a lifetime.

Your experiences behind the wheel of a Toyota is the

drive that motivates us to become better at what
we do. In short, why you drive is what drives us.

All About the Drive promises that Toyota will make

things even more exciting, by expanding the
boundaries of consumer vehicle technology with
exciting innovation, making journeys in Toyota
vehicles safer and more enjoyable, fully adapted to
the fast-changing lifestyles of Malaysians.

We are Toyota. We are All About the Drive.

02 03
 OUR
VISION & MISSION

OUR VISION
Respect for the people and the environment
We continually aspire to be the most admired organisation that
conducts itself with excellence and integrity; with utmost respect
for customers, employees and the environment.

A
COMMITMENT
TO DRIVE
THE FUTURE
OUR MISSION
We aim to realise our vision by:
1. Achieving the Customer First philosophy by focusing all our eorts in
delighting our customers and strengthening our relationships with
business partners.

2. Oering world-class quality products and services that meet customers

needs in the most cost-ecient way.

3. Developing a highly committed and capable workforce with strong

safety awareness.

4. Adopting the Toyota Way as our core value in everything that we do.

5. Contributing to the community by promoting the preservation of the

environment and enhancing our community service.

04 05
 COMPANY
STATEMENT

THE COURAGE
TO DRIVE
FORWARD
Message from the Chairman
UMW Toyota Motor has, over the years, gained the trust and respect of Malaysians.
We have also built strong aliations within the industry, and a treasured partnership
with our principal, Toyota Motor Corporation.
Our dedication to serve our customers well has given us the impetus to make a more
positive societal impact and contributing towards achieving a cleaner environment.
We are committed, as always, to meeting the expectations of both our customers and
our shareholders, as we move toward a brighter, cleaner, more exciting future.

Tan Sri Dato Sri Hamad Kama Piah, Chairman

Message from the Deputy Chairman

As the automotive industry has become more dynamic and competitive, so have we, in
evolving to adapt to a rapidly changing business environment. We at UMW Toyota Motor are
focused on being proactive towards eco-friendliness, so that we may help to brighten the
world for our future generations.
All About The Drive encapsulates everything we have sought to achieve at UMW Toyota Motor,
propelled by our Customer First philosophy. UMW Toyota Motor has always had the foresight to
oer a range of products that surpass customers expectations, in features, quality and service.

Akio Takeyama, Deputy Chairman

Message from the President

Since the companys inception in 1982, times have changed; and so must we, in order to move
ahead. But the most exciting time in UMW Toyota Motors history is right now.
We will certainly work closely with all including dealer principals, shareholders, sta, unions,
suppliers and business associates to eect changes so we can serve our customers better.
Together, we must implement and execute all the programmes we have set, with commitment
and determination.
Most importantly, we must work with our customers, by thoroughly recognising what they
truly want, so that we may serve them better.

Ravindran Kurusamy, President

06 07
 COMPANY PROFILE
/MILESTONES
THE AMBITION
TO DRIVE OUR
ACHIEVEMENTS
Overview of UMW Toyota
Motor Sdn. Bhd. (UMWT)
HEAD OFFICE
UMW Toyota Motor Sdn. Bhd.
No. 2, Persiaran Raja Muda,
Seksyen 15, 40200 Shah Alam,
Selangor Darul Ehsan, Malaysia.
COMMENCEMENT DATE
1982
PAID-UP CAPITAL
RM59 million
SHAREHOLDERS
UMW Corporation Sdn. Bhd. (51%)
Toyota Motor Corporation (39%)
Toyota Tsusho Corporation (10%)
SUBSIDIARIES
Assembly Services Sdn. Bhd. (ASSB)
Automotive Industries Sdn. Bhd. (AISB)
Toyota Boshoku UMW Sdn. Bhd. (TBU)
ASSOCIATE COMPANIES
KYB-UMW Malaysia Sdn. Bhd.
KYB-UMW Steering Malaysia Sdn. Bhd.
JTEKT Automotive (Malaysia) Sdn. Bhd.
08
MILESTONES
1968 ASSB starts its Toyota Vehicle Assembly.
1972 AISB is established.
1982 UMW Corporation Sdn. Bhd. & Toyota Motor Corporation (TMC) sign a
distributor agreement to assemble, market & distribute Toyota vehicles
through Sejati Motor in Malaysia.
1987 Sejati Motor changes its name to UMWT.
1999 TMC increases its stake in UMWT to 39% and Toyota Tsusho Corporation
maintains its 10% stake.
2004 UMWT opens its new Parts Distribution Centre in Shah Alam, Selangor.
2005 UMWT relocates to its present headquarters building.
2006 Begins export of Toyota Hiace to Thailand.
UMWT establishes Lexus Malaysia.
2007 Lexus Malaysia opens its rst Lexus Showroom in Mutiara Damansara, Selangor.
2008 UMWT achieves 100,000 units in Toyota Vios vehicle sales in Malaysia.
2009 UMWT introduces the Toyota Prius, the rst hybrid car from Toyota in Malaysia.
2010 UMWT expands its Parts Distribution Centre in Shah Alam, Selangor.
Lexus Malaysia expands its operations outside the Klang Valley, in Penang.
2011 Achieves assembly volume of 1,000,000 vehicles.
UMWT opens a new Integrated Quality Hub (IQH) and test track in
Bukit Raja, Klang, Selangor.
2012 UMWT celebrates its 30th Anniversary.
2015 ASSB begins assembly of its 1st Hybrid Vehicle (Toyota Camry).
2016 Announces Toyotas New Plant in May 16.
Receives 6 Safety Awards from ASEAN NCAP Grand Prix for Hilux, Sienta,
Rush, Altis, Camry 2.5 Hybrid Luxury and Innova models.
Dedicated workers on the Assembly The rst Toyota Corolla in Malaysia. UMWT achieves assembly volume of
Services Sdn. Bhd. production line. 1,000,000 vehicles.
UMWT celebrates its 30th Anniversary. Press conference to announce the Toyota New Plant.
09
 MANUFACTURING
OPERATIONS

THE FORESIGHT TO DRIVE QUALITY

OUR OPERATIONS AHEAD ENSURING THE

BEST QUALITY
Toyota Quality has been dened as conformance to requirements and relentless
pursuit of excellence. Due to that, we have instilled a Quality and Kaizen mindset
amongst our employees, following the culture and values of the renowned Toyota
VEHICLES Way. All ASSB members have adopted the Kaizen spirit in their daily work to ensure
best processes and achievement of outstanding results at all times.
THROUGH HUMAN
DEVELOPMENT We have achieved Global Quality levels in the TMC Shipping Quality Audit, as well
as IQS JD Power, which marks our commitment for continuously producing the
highest Quality Toyota vehicles.

TECHNOLOGY
CONTRIBUTING TO MALAYSIAS
AUTOMOTIVE INDUSTRY WITH
TOYOTAS LATEST TECHNOLOGY
UMW Toyota Motor strives to serve Malaysian customers
with high quality vehicles manufactured with the most
advanced facilities and expertise, which meet Toyota's
rigorous global standards, especially at the new plant
being built in Klang, while ensuring operation eciency
and cost competitiveness.
SAFETY
PREVENTION IS ALWAYS BETTER THAN CURE
We are focusing on three areas that we have identied as key to
achieving ASSBs Zero Accident target.
1. Human Safety: Inculcating a safety mind-set through activities
such as Stop, Conrm and Act - SCA (pedestrian safety rules)
and Voice of Members (health and safety suggestion scheme).
In addition, employees safety knowledge is gauged through the
Kiken Youchi (hazard prediction) ability test, which serves as an
indicator for necessary improvement.
2. Workplace Safety: Incorporation of safety key points in
standard operating procedures (SOP) and conrmation of safety
aspects involving Henkaten (changes) to processes/equipment
are critical in maintaining workplace safety. Other activities such
as Genchi-Genbutsu (worksite observation of actual situations) by
Our investment in human resources and facilities is
a continuous endeavor, and our people have been
all levels of management help to enhance safety and maintain
Zero Rank A (critical risk) at the workplace.
professionally trained and equipped to handle Toyotas
3. Machine Safety: All newly-installed machines must be in-built
challenging requirements. This has allowed us to
with safety features and periodically inspected by a trained
continuously contribute to the development of the machine risk assessor.
countrys automobile manufacturing industry.
Additional measures taken to ensure the safety of employees when
commuting are comprehensive defensive riding training,
As an example of the preference and demand for
implementation of road hazard mapping, road safety campaigns
Made-in-Malaysia Toyota vehicles, even outside the
and distribution of reective vests.
country, we have been exporting Hiace vehicles to
Most importantly, full support by ASSBs Top Management and
Thailand since 2006.
safety rst mentality among our employees is the key to achieving
Zero Accidents.
TOYOTA PRODUCTION
SYSTEM (TPS)
MAXIMISING THE STRENGTH
OF TPS
Our manufacturing plant applies the
renowned Toyota Production System (TPS),
which lets us eciently and speedily produce
quality vehicles, based on the basic precepts
of Just-in-Time and Jidoka (automation with a
human touch).
To supply our customers with innovative and
quality products in the shortest possible lead
time, we adhere closely to the 5S: Seiri (sort
out), Seiton (arrange), Seiso (clean & shine),
Seiketsu (standardise) and Shitsuke
(discipline), with the aim of reducing Muri
(overburden), Muda (wastage) and Mura
(irregularities).
Kaizen (improvement) activities are also
carried out continuously throughout the
factory through Standardised Work
Kaizen and Shop & Plant Jishuken
(analyse+improve) activities to support
Smooth and Slim Production conditions.

10 11
 MANUFACTURING
OPERATIONS

SUPPLIERS NETWORK

ENHANCING Our suppliers are not only our business partners; we consider them our own people.
To date, we have established a solid, growing network with 62 Tier 1 Suppliers,
MALAYSIAS AUTO allowing us to deliver the best quality products at the best prices.
PARTS INDUSTRY
By introducing Toyota Quality Standards and the Toyota Production System (TPS)
AND FURTHERING to our suppliers, we will continue to play a signicant role in the development of the
LOCALISATION auto parts industry. As our suppliers capabilities improve, our local content ratio,
and the export of their auto parts to factories outside Malaysia, has been
gradually increasing.

We support the MA NAP policy in promoting localisation and introducing cutting

edge technology to the automotive industry. A collaboration between Toyota and
Daihatsu was made to form a Malaysian-based engine localisation project. In 2016,
Daihatsu Perodua Engine Manufacturing (DPEM) was established, supplying high
quality NR engines to both Perodua and ASSB.

LOGISTICS

ACHIEVING THE BEST QUALITY AND

SHORTEST LEAD TIME WITH THE
TOYOTA PRODUCTION SYSTEM (TPS)
With a highly ecient logistics system, we are able to
deliver the best quality products to our customers in the
shortest possible lead time. We have applied the Kaizen
concept in our logistics processes, and we have established
a pull system as part of our Toyota Production System.

Prior to delivery to our Showrooms and Sales Centres, all

of our vehicles are brought to our Integrated Quality Hub
(IQH), where accessories such as TRD Sportivo kits, which
have gone through stringent Quality Control tests, are tted.

As we continue to strive towards a lean management, we

follow the basic concept of prioritising our customers
needs. We deliver the required product in the necessary
quantity and time. Our customers point of view is always
reected as an integral part of our logistics system.

12 13
 ALL
ABOUT
THE
DRIVE

14 15
 CUSTOMER SALES & SERVICE
FIRST OPERATIONS

THE DESIRE
TO DRIVE OUR
CUSTOMER
SERVICES
CUSTOMER FIRST
Customers who purchase a Toyota are also placing their trust
in Toyota as a company. It is because of this that we dedicate
ourselves to giving it our all to our customers. Everything we
do revolves around improving customer satisfaction, safety and NEXT-GENERATION TOYOTA
quality because we know that buying a Toyota isnt just about
getting a vehicle to get them around, but also having a new
SHOWROOM CONCEPT
addition to the family and the whole Toyota experience. The new two-storey Toyota showroom in Johor
Bahru is part of UMWTs initiative to upgrade the
We have implemented a variety of projects to help us boost our
overall environment of our showrooms, to be
standards, such as improved Sales & Service, Customer Support,
more customer-focused, tech-savvy and
Showroom environment, and Sales Personnel training. We are
appealing to customers.
also constantly striving to improve the production of our vehicles,
so that our customers can get their vehicles with the best of We have designed this modern showroom layout
quality and in the minimal waiting time. with a stylish and comfortable lounge, where
customers can enjoy coee, surf the Internet or
browse through product information via digital spec
stands. A playroom is also available for children.

The showroom has a special display area to

highlight new models or key sales models.
To enhance the customer experience, it also has
an accessories display area and a merchandise
corner for customers to browse through.

This has become a model outlet for Toyotas

Next Generation Showroom Concept, and more
Toyota showrooms and service centres are
expected to adopt this concept in the future.

16 17
 SALES & SERVICE
OPERATIONS

ACCESSORIES
SALES & SERVICE NETWORK
RESPONDING TO CUSTOMERS
NEEDS FOR PERSONALISATION
With one of the most comprehensive Sales and
Service networks in the country, we are able to Toyota Genuine Accessories have been uniquely
reach out to as many customers as possible, for developed for the Malaysian market and are
greater convenience. available for all Toyota vehicles. It allows our
customers to personalise and enhance the
Northern: functionality of their vehicles to their liking.
15 outlets Eastern:
9 outlets When making purchase decisions, customers are
Sabah: able to select accessories to be tted onto their
11 outlets Toyota vehicles. Fitment is done in the Accessory
Centre at our IQH (Integrated Quality Hub) by
Central: trained personnel, to meet the strict Toyota Quality
37 outlets standards. All Toyota Genuine Accessories are
oered with warranties.
Sarawak:
9 outlets

Southern:
16 outlets
I NSURANCE
GRAND
TOTAL: 97 Sales & Service Centres + Body & Paint
We provide insurance renewal services at all our
branches and dealer outlets.
Our panel insurers are: MSIG Insurance (Malaysia) Bhd,
Tokio Marine Insurans (Malaysia) Berhad, Etiqa
Insurance Berhad and Etiqa Takaful Berhad.

92 Sales Centres 80 Service Centres 26 Body & Paint

Northern: Kedah, Penang, Perak and Perlis
Central: Kuala Lumpur and Selangor
PRODUCTS
Eastern: Pahang, Terengganu and Kelantan
Southern: Melaka, Johor and Negeri Sembilan TOYOTA CAPITAL MALAYSIA
Toyota Capital Malaysia (TCAPM) is a joint venture between
Toyota Financial Services Corporation (TFSC) and UMW
Corporation, providing automotive nancial services for
Toyota and Lexus customers.

TCAPM oers a variety of auto-nancing products to meet the

needs of the customers such as an aordable Toyota 2-Tier Plan,
CATERING TO DIVERSE LIFESTYLES interest-saving Toyota FlexiPlan, Islamic leasing with Toyota Drive
WITH A WIDE RANGE OF PRODUCTS & Lexus Access, and xed instalment Hire Purchase plans
(Conventional & Islamic). These unique auto-nancing products are
We respond to the local markets demands, emerging designed to enrich the joyful experience of Toyota car ownership.
trends and innovations by making a wide range of Toyota
vehicle models available to our customers, from luxury Through a joint collaboration with UMW Toyota Motor, the company
passenger cars, multi-purpose vehicles and sport utility also oers Toyota eet lease programmes to small businesses and
vehicles, to pick-up trucks and vans. large corporations. Our lease programmes are hassle-free and are
customised to meet the needs of corporate clients.
In time, we will strive to oer more quality Toyota products
to cater to the needs and wants of our customers. TCAPM has support outlets located at Toyota showrooms in almost
every state, providing resources and dedicated Auto-Finance
Executives to attend to Toyota customers nancing needs.

18 19
 SALES & SERVICE
OPERATIONS

PARTS
DISTRIBUTING TOYOTA GENUINE
PARTS AT THE RIGHT TIME
Distribution of Toyota Genuine Parts is done through
the Parts Distribution Centre. We have also established
regional distribution centres in Sabah and Sarawak near
AFTER-SALES our outlets, to ensure that Toyota Genuine Parts are

SERVICE delivered in a timely manner.

ENSURING CONSISTENT AFTER-SALES WE CARE FOR BOTH, OUR CUSTOMERS

SERVICE QUALITY AND THEIR VEHICLES
We have established an extensive service network in To meet Toyotas global stringent standards, all our
BODY & PAINT
Malaysia to cater for our increasingly large base of service centre personnel, from service advisors to
customers. As of 2017, we have 80 Toyota Service Centres technicians, go through intensive training. Our Toyota Body and Paint Centres specialise in restoring
nationwide, oering a wide range of services and products Customers can count on our 24SEVEN Road Assist your Toyota to pristine condition. From highly specialised
for their convenience, from periodic and preventive service, which provides emergency roadside assistance and trained personnel, right down to state-of-the-art
maintenance services to body and paint repairs. 24 hours a day, 7 days a week. body repair and service equipment that we use, customers
can always rest assured that their Toyotas body and paint
All our work bays are equipped with state-of-the-art will be strictly and accurately restored. These are accompanied
technology and our technicians use only specially by a one year warranty, which reects our condence in quality.
designed precision tools for Toyota servicing and repairs.
Only Toyota Genuine Parts are tted to ensure exact
Toyota specications and high quality standards are met.
The quality of our electronics, maintenance facilities and
Toyota-trained technicians also ensure that customers
enjoy quality service and professional care for their Toyota.
TOPMARK
Our customers convenience is always a priority, and our
Appointment System and Express Maintenance allows our
customers to easily manage their schedule when servicing ENHANCING THE VALUE AND ASSURING
their Toyota vehicles. THE QUALITY OF PRE-OWNED TOYOTA
AND LEXUS CARS
TopMark is the pre-owned vehicle division of UMW Toyota
Motor Sdn. Bhd. that supports new vehicle sales by oering
trade-in services to customers who are buying new Toyota
TOYOTA DRIVE APP or Lexus vehicles. Its presence also guarantees that the
resale value of Toyota and Lexus vehicles are protected, so
that owners will get the best value when trading-in their
We have launched the Toyota Drive mobile app in 2017, which is downloadable used Toyota and Lexus vehicles.
from the App Store and Google Play. Toyota owners will be able to schedule service
All Toyota and Lexus pre-owned vehicles at TopMark are
appointments, view appointment history and service packages, get 24/7 road
serviced, repaired and refurbished at our Toyota and Lexus
assistance, locate a Toyota outlet, view the latest Toyota models, check out pre-owned
authorised Service Centres, and have gone through strict
Toyota vehicles that are on sale, and much more, all on their handheld device.
quality-control inspections to ensure they are free from any
defect. All vehicles are duly CERTIFIED and come with a
24-month warranty.

20 21
 EXPERIENCE
AMAZING

22 23
 OPERATION
EXPERIENCE

A DESIRE TO MAKE A DIFFERENCE

We additionally have dierentiators that make our brand unique
and exciting, bringing a competitive edge to our foundation.

Takumi Craftsmanship
Roughly translating to English as artisan, the Takumi master
craftsmen demonstrate a rare combination of spirit and skill.
Takumi is a philosophy that has much value to bring to many
aspects of our business in production and processes, in
managing and inspiring expectations and outcomes.
From initial ideation, to track testing, to material checking,
Takumi craftsmanship is an essential component in our
day-to-day work.

Imaginative Technology
Technology is integral to Lexus. Imaginative technology,
however, is the focus at Lexus. Imaginative technology is not
just about creating new and advanced technology but also
applying or combining existing technologies in imaginative
ways, to ultimately turn imagination into reality, and reality
into something amazing.
Brave Design
to design means constantly seeking exciting, bold and amazing
outcomes not just in vehicle design but also in our thinking
and willingness to explore and pursue new ideas.
Exhilarating Performance
This is how we describe the unique sensation of Lexus. It is that
precise, elegant response that builds a powerful connection with
the vehicle, combined with the reassurance of its core strength

EXPERIENCE
Brave design is about condence and a willingness to stand and capability to handle all conditions. It results in the feeling of
apart from the rest. It comes from knowing who and what we are anticipation, rush of adrenaline and overwhelming presence of
and being prepared to do what we believe in. Brave with regard our vehicles that puts them in a class apart.

AMAZING
At Lexus, our desire is to express our vision as an emotional
benet, by taking a human-centered approach to strengthen
our dierentiation. Our global consumers share a new attitude
toward luxury one where experiences matter more than just
ownership. They are amongst the most inuential, cuttingedge
people who appreciate luxury vehicles and have a wide sphere
of inuence.
The Lexus brand brings these customers to a whole new level
by creating amazing experiences, to not only transport the
person but also ignite the emotions and move their senses.
This ability to inspire emotional outcomes is the result of our
focus on transforming:
Function into Emotion
PERSONALISING CARE FOR OUR
CUSTOMERS
Inspired by the Japanese word omotenashi, which means
Hospitality, our showrooms are where each customer is
personally assisted by a customer relationship executive, a sales
By creating functionality that is delivered with elegance, consultant and a service technician at the relevant touch-points.
sophistication, simplicity and nesse, we transform a
functional experience into an emotional connection. The entire experience of purchasing and owning a Lexus is
founded on personal attention and individual expression.
Performance into Passion
Indeed, the Lexus Centre Lounge is a place where our customers
By delivering exhilarating and exceptional performance
may relax or work as theyd like to, while viewing the various
not simply in engineering but in every aspect of our business.
Lexus models on display.
Technology into Imagination
We have, throughout the years, expanded our network
By applying technology in unimaginable ways are we able to be
across Malaysia such as to Penang and Kuching, to spread
inspired of the limitless possibilities and innovative ways in
the Lexus experience.
creating amazing experiences and a new tomorrow.

LEXUS PENANG PROMISING EXCELLENT QUALITY IN

LEXUS IPOH AFTER-SALES SERVICE TO CUSTOMERS
LEXUS MUTIARA DAMANSARA
Lexus Centres are equipped with facilities and tools which
LEXUS SG. BESI meet the Global Lexus Standard. All of Malaysias Lexus
sta, including Sales Consultants, Service Managers and
LEXUS MELAKA
Technical Personnel, are exclusively trained on, and
LEXUS JOHOR LEXUS KUCHING familiarised with, Lexus vehicles.

24 25
 ITS THE
DRIVE
THAT MAKES
US CARE

26 27
 ENERGY EFFICIENT
VEHICLES ENVIRONMENT

ENVIRONMENTAL INITIATIVES
TOYOTA ENVIRONMENTAL
CHALLENGE 2050
The six challenges are: New Vehicle Zero CO2
Emissions Challenge
Challenge 1
CHALLENGE OF
ACHIEVING ZERO

Challenge 4 Challenge 5
Challenge of
Challenge of
Establishing a
Minimising and
Recycling-based
Optimising Zero Environmental Society and
Water Usage Impact Challenge System

Toyota
Environmental
Challenge 2050
Challenge 3 Contributing to a Challenge 2
Better Society through
Plant Zero CO2 Life Cycle
Net Positive Impact Zero Plant CO2
Emissions
Challenge Emissions
Challenge
ENERGY EFFICIENT VEHICLES
Challenge 6
We at UMW Toyota Motor Sdn. Bhd.
believe in a brighter, pollution-free future.
As such, we have been continuously
striving to provide our customers with
vehicles that not only adhere to EEV NET POSITIVE
(Energy Ecient Vehicle) standards,
but also perform well on the road. IMPACT CHALLENGE
Challenge of Establishing
a Future Society In
Camry Hybrid
Harmony with Nature
Boasts the Toyota Hybrid Synergy Drive
a Full Hybrid System that couples a powerful
2.5 litre engine with two intelligent motors
for maximum power and fuel economy. Throughout the years, Toyota has been spearheading the way
to a greener future, in accordance with the companys Guiding
Vios Principles. In 2016, TMC established the Toyota Environmental
The new Dual VVT-i Engine paired with Challenge 2050 the rst long-term vision for environmental
CVT 7-speed Sport Sequential Shiftmatic initiatives to move toward a net positive impact, rather than
Mode makes the Vios more fuel ecient just trying to reduce negative factors to zero.
and smoother to drive.

Fortuner 1. Zero New Vehicle CO2 Emissions

Both the 2.4 litre and the 2.7 litre engine 2. Zero Life Cycle CO2 Emissions
variants of the Fortuner are fuel ecient, 3. Zero Plant CO2 Emissions
and is the rst 4x4 SUV in its class to 4. Minimise and Optimise Water Usage
qualify as an EEV. 5. Establish a Recycling-based Society and System
Innova 6. Establish a Future Society That Is In Harmony with Nature
The 6-speed electronic automatic Aggressively moving toward achieving these challenges, the
transmission (Super ECT) allows a wider
improved Vios, Innova and Fortuner are testaments to our
spread for smoother shifting, reduced revs
commitment whereby the models are now certied as Energy
at cruising speeds to save fuel, and lower
Ecient Vehicles (EEV).
noise levels.

28 29
CORPORATE SOCIAL OUR
RESPONSIBILITY PEOPLE

ENHANCING THE Our commitment towards a sustainable environment and community is

demonstrated through our many Corporate Social Responsibility (CSR)
QUALITY OF LIFE initiatives that focus on the environment, road safety and philanthropy.

TOYOTA ECO-YOUTH (TEY)

ADVOCATING THE IMPORTANCE OF
CONSERVING THE ENVIRONMENT
Toyota Eco-Youth (TEY) is an annual programme that
was conceived in 2001, in a joint eort between UMW
Toyota Motor Sdn. Bhd. and the Ministry of Education,
to cultivate environmental awareness and encourage
respect for the environment amongst the youth in
secondary schools.
The fundamentals of TEY are to educate youth on the
importance of conserving and acting responsibly
toward the environment. Using the QC Problem Solving
approach, TEY teams address various environmental
issues which include the reduction of electricity
consumption, treatment and recycling of euents,
management of water, and water usage in school, to
name a few.
HUMAN CAPITAL DEVELOPMENT
RESPECTING OUR PEOPLE
UMW Toyota Motor Sdn. Bhd. respects our people and
believes that the success of our business is created by
individual eorts and good teamwork, towards delivering our
best for each customer.
We believe that the development of our human capital is
essential for the continued growth and success of our
business, as well as the achievement of self-growth by each
team member.
Our human capital development comprises both on- and
o-job aspects, where on-job development is a daily
practice by each leader to develop his sta. In tandem,
o-job development is through our own Toyota Knowledge
and Development Centre, as well as specialised training and
inter-company rotation at Toyota aliates in Japan,
Thailand and Singapore.
EMPLOYEES WELFARE
SUPPORTING ALL EMPLOYEES
AND THEIR FAMILIES TOWARD A
HEALTHY AND ENJOYABLE LIFE
We oer our employees various schemes such
as housing subsidies, medical check-ups and
education subsidies, in the hopes of enriching
their lives with health and family fullment.
Family events and sports activities are often
organised to foster team spirit and create a
livelier environment for all, such as the UMW
Corporation Pesta Sukan. We also send our
teams to Japan for sports events held by
Toyota Motor Corporation, Japan.

TOYOTA CLASSICS Established as the philanthropic pillar of Corporate Social Responsibility (CSR),
Toyota Classics brings in performances by world-renowned orchestras to
Malaysia as a way to help raise funds for charitable organisations and
Non-Governmental Organisations (NGOs).
MUSIC TO RAISE FUNDS
Each year, the proceeds from the ticket sales and corporate donations are given
FOR CHARITY to a few pre-selected organisations from all around Malaysia. To date, more than
RM8 million has been raised, and has beneted 65 charities and NGOs.

EMPLOYEES A successful company would be nothing without its employees, which is why were
constantly doing our best to reward those who have contributed and given their all
EXCELLENCE towards the growth of the company.

Every year, rather than just a pat on the back and a thank-you note, we reward
CELEBRATING THE our employees with awards and prizes. Our top performers are awarded the
OUTSTANDING Top Performer Award. Those who have stood rm with the company over the years
are given the Long Service Award. Personal employee achievements, such as the
PERFORMANCE OF best nationwide customer service, are commemorated with the Chairmans Award.
OUR EMPLOYEES And the Toyota Skills Contest Award goes to the best problem-solving technician.

30 31
 NEW
PLANT

THE STRENGTH
TO DRIVE
OUR PROGRESS Latest technology Employee-friendly Environment-friendly

BRAND NEW
MANUFACTURING
FACILITY
To meet the growing needs, demands and
aspirations of our customers, UMWT is
investing RM2 billion to build a second
vehicle manufacturing plant in Malaysia,
on a 670,000m2 plot in the Bukit Raja
Industrial Estate in Klang, Selangor.

The new plant is designed with safety,

employees and the environment in mind,
and will be equipped with advanced
production technologies. These
correspond to Toyotas ultimate goal of
establishing simple, slim and exible
plants around the world, with 5 main
characteristics high quality, better
eciency, higher employee skills,
employee-friendliness and
eco-friendliness.

When operations begin in early 2019,

it will complement the role of UMWTs
current plant. The new plant will focus
on manufacturing passenger cars,
including models that meet the
governments Energy Efficient
Vehicle (EEV) criteria.

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 SHAREHOLDERS
VISION

WE AT THE UMW TOYOTA MOTOR

GROUP SHARE THE VALUE OF OUR
SHAREHOLDERS VISION

UMWS PROMISE
Together, we play a leading role in shaping the
future of our industries globally. We do this by
inspiring vibrant ideas, nurturing potential,
pioneering partnerships and delivering
excellence in everything we do, the rewards of
which contribute to the progress and
well-being of all our stakeholders.

BEYOND BOUNDARIES
UMWs rallying call of Beyond Boundaries is another platform that
encourages all employees to work together to eliminate barriers and
achieve new heights. Its not just about crossing geographical or
physical borders but its also about redening the boundaries in our
minds and doing things in a better way.

4 CORE VALUES

HONOUR
Our enduring commitment to integrity
and trust.
We build trusted relationships and behave with
high integrity, resulting in quality products and
services that stand the test of time.
VIBRANT
Our contagious energy and appreciation of
fresh thinking.
We start each day with fresh thinking and use
boundless energy to fuel growth and deliver
new solutions for our partners and businesses.

UNSHAKEABLE
Our unwavering resolve and commitment
in everything we do.
We go forward with determination and
perseverance in the face of any obstacle,
building a strong foundation for success.
PIONEERING
Our visionary approach to developing and
shaping our industries.
We challenge assumptions and lead the way
with bold ideas that shape our industries and
make things better.

TOYOTAS GUIDING
PRINCIPLES
Honour the language and spirit of the law of
every nation and undertake open and fair
corporate activities to be a good corporate
citizen of the world.
Foster a corporate culture that enhances
individual creativity and teamwork value, while
honouring mutual trust and respect between
labour and management.

Respect the culture and customs of every
nation and contribute to economic and social
development through corporate activities in
the communities.
Dedicate ourselves to provide clean and safe
products and to enhance the quality of life
everywhere through all our activities.
Pursue growth in harmony with the global
community through innovative management.
Work with business partners in research and
creation to achieve stable, long-term growth
and mutual benets, while keeping ourselves
open to new partnerships.

Create and develop advanced technologies and

provide outstanding products and services that
full the needs of customers worldwide.

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