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NAME STUDENT ID
MOHD YUSOF BIN ARSAD 2013674506
GROUP : EC1101C
Lecturer NAME: SIR AWANG NASRIZAL AWANG ALI
DATE: 22 JULY 2013
CONTENTS
ITEM PAGE
1
DEFINITION OF COMMUNICATION
2
HOW TO ACHIEVE AN EFFECTIVE COMMUNICATION
3
TYPES OF COMMUNICATION
4
DESCRIBE THE COMMUNICATION PROCESS
5
STATE THE STAGES OF LISTENING PROCESS
6
LIST 5 EXAMPLE OF NON-VERBAL COMMUNICATION
7
HOW TO OVERCOME THE BARRIER TO AN EFFECTIVE
COMMUNICATION
8
REFERENCE
DEFINITION OF COMMUNICATION
Communication is transfer of information from one person to another person, whether or not
it elicits confidence, but the information transferred must be understandable to the receiver -
G.G Brown
Example:
In class we have and 2-way interaction between lecturer and student. the student will give a
feedback to the lecturer after the question given.
Explain how to achieve an effective communication.
Firstly, the presenter must be able to organize and clarify in their mind. This must be done
before the presenter start to communicate the ideas. Then, the presenter must be articulate
so that the message comes across in a way that every listener can understand. The
presenter should avoid themselves from mumbling. This problem can avoid by practicing
the speech in front of the mirror to build the presenters confidence. The presenter also
should be vocally interesting because a presenter were recommended to raising their voice
when they transition from one topic to another topic. Furthermore, they also should
increasing and slow down their voice whenever there are raising a special point or
summing up.
The presenter must use their facial expression wisely to reflect passion and generate empathy
to the listener by using soft, gentle, and aware facial expression. Communicate eye to eye
also important for the presenter to convince to people that the presenter is trustworthy and
display interest. Then, the presenter should apply breathing and pauses because it helps to
empathy the points and allow the listener time to digest the information received. Lastly,
the presenter must keep a check on other body language signals by watching for
wandering eyes, hands picking at fluff on presenters clothing and constant sniffling. All
the ways given will help the presenter guaranteed to dampen the effectiveness of the
message given.
TYPES OF COMMUNICATION
Verbal Communication
Based on this dictionary verbal is relating to words, spoken and not written.
For example, the good engineer must have good verbal skills and must be able to clearly
spell out how the vision to be carried out.
Verbal also can be defined as you talk with each other. Uttering words, phrases and
sentences is considered a verbal communication.
Non- verbal communication manages to convey the senders message without having to
use word. The messages we send through our posture, gestures, facial expressions and
spatial distance.
Written Communication
Written can be defined as involving writing in the form of a letter, document, and others
rather than speaking or practical skills.
For example, in written communication message can be transmitted via email, letter,
report, memo etc. Message in written communication is influenced by vocabulary and
grammar used, writing style, precision and clarity of the language used.
Visual Communication
This form of communication involves the visual display of information, where in the
message is understood or expressed with the help of visual aids.
For example, topography, photography, signs, symbols, maps, colours, posters, banners
and design help the viewer understand the message visually.
COMMUNICATION PROCESS
1). Sender
The people who begin the communication called sender. Sender is responsible for an
intended message and encoding the message.
2). Encoding
The process where putting idea and message into a set of symbolic form.
3). Medium
The way that the sender gives the message. Whether in verbal or no-verbal, example using
slideshow.
4). Receiver
Receiver is the person that receive message from sender. Receiver may be in individual,
group or organisation.
5). Decoder
The process help receiver interpreted message and understand the sending message.
6). Noises
Is the distorting during the communication process which cause disturbance. Example,
physiological (hunger, fatigue, headaches), physical (noise by other, temperature, lighting).
Generally noises make the process of communication become difficult.
7). Message
The information or idea gives from sender to the receiver. If there is no message there is no
communication
8). Feedback
The respond from receiver to communicate to the sender, to make sure there is to way
communication and also to make sure receiver understand the message receive.
STATE THE STAGE OF LISTENING PROCESS
1) Receiving
Physical respond caused by sound wave stimulating the sensory receptor of ear.
2) Understanding
Learn what the speaker means, the thought and emotional tone.
3) Remembering
This is the important process, because not only the person receives and interpreted
message but also must save the information receive in the mind storage.
4) Evaluating
In this process, the person usually judges the message.
Often this evaluation process goes on without to be aware.
5) Responding
The person receive message require to complete through verbal or non-verbal
feedback because this is the way the speaker know that audience receive the message
or not.
List 5 example of non-verbal communication process
1) Eye contact
2) Posture
3) Facial Expressions
4) Appearance
5) Body languages
HOW TO OVERCOME THE BARRIES TO AN EFFECTIVE COMMUNICATION
Physical Barries
Psychological Barries
1. Wiksoncardoza.wordpress.com/2012/08/12/assignment-on-define-and-explain-
process-of-communication/
2. http://www.slideshare.net/onlyursarif/process-of-listening
3. http://www.wikihow.com/Communicate-Effectively
4. OXFORD Advanced Leaners Dictionary, 8th Edition, 2010