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OMGT2276 Retail and Service Logistics

Sem II, 2017, Weeks 5 to 11

1. What is merchandising?
2. What are the different buying organizations? Explain each.
3. Explain the different types of merchandise in retail sector.
4. What are the differences between functional merchandise categories and innovative
merchandise categories?
5. What are the controllable and uncontrollable factors which affect sales projections?
6. Solve seasonal forecast for year 3 with estimated total demand 1400.

Month Year 1 Year 2 Month Year 1 Year 2

Jan 60 62 Jul 69 70
Feb 65 66 Aug 70 68
Mar 66 68 Sep 68 64
Apr 63 60 Oct 74 69
May 75 70 Nov 74 73
Jun 78 78 Dec 64 71

7. Which factors lead the retail manager to keep more backup stocks?
8. What is allocating merchandise to store?
9. Explain ABC analysis by example.
10. What is the difference between lean and agile in retail sector?
11. What are the principles of lean in retail sector?
12. What are different types of supply chain? Explain about sourcing for each type.
13. Distinguish between single sourcing, multiple sourcing, global sourcing and domestic
14. Explain about the range of relationships in supply chain of retail sector.
15. Distinguish between different types of collaboration in retail sector such as contracting,
outsourcing, administered and alliance.
16. What is retailer-supplier relationship?
17. What are the different types of retailer-supplier partnership? Explain each.
18. What is the importance of building trust in relationships in retail sector?

Prepared by: Dr. Shaghayegh Maleki Far Page 1 of 3

19. Explain 7 flows of information in retail sector.
20. What retailers need to know from suppliers and customers separately?
21. What consumers need to know from suppliers and retailers separately?
22. What is bullwhip effect in retail sector? What are the causes?
23. Define and elaborate IoT.
24. How IoT helps retailers (transportation, store logistics)?
25. RFID is one of the IoT. Please elaborate RFID and its application in retail sector.
26. Why is Store Location Important for a Retailer?
27. What are the different types of retail locations? Explain each.
28. What is the relationship between retailers location and their location strategies?
29. What are the legal considerations in retailers location decision?
30. Explain about the effect of economic condition on retailers location.
31. Explain about the effect of competition on retailers location.
32. Explain about the effect of strategic fit on retailers location.
33. How do you evaluate a site for locating a retail store?
34. What Should Retailers Consider Regarding Parking?
35. What are the store design objectives?
36. How can you increase sales on visit in retail sector?
37. What are the store design elements?
38. What are the different usage of signage and graphics in retail layout design?
39. Which factors do you consider to design a web portal for an e-tailer?
40. What does it mean by bricks-and-clicks retailer?
41. What are the advantage of e-tailer over store based retailer?
42. What are the impact of online sales on customer service?
43. What are the impact of online sales on costs?
44. What are the reasons to stop online shopping by customers?
45. E-fulfillment demands influence warehousing and materials handling in four ways. Explain.
46. How can you reduce logistics costs in online environment?
47. Explain each of the followings:
a. Distributor Storage with Carrier Delivery
b. Manufacturer Storage with Direct Shipping
c. In-Transit Merge Network
d. Manufacturer or Distributor Storage with Customer Pickup
e. Distributor Storage with Last Mile Delivery

Prepared by: Dr. Shaghayegh Maleki Far Page 2 of 3

48. What is last mile DC?
49. Elaborate some last mile delivery problems.
50. What are the types of unattended delivery?
51. When no one is at home, how the delivery can be secured?
52. Define reverse logistics in retail sector.
53. What are the reasons of consumers returns?
54. Explain about different value recovery options in reverse logistics.
55. What are the activities related to returns management? Explain each.
56. What is the different between fault and no-fault product returns?
57. Explain different types of return policy.
58. What are the determinant of customer service elements in returns?
59. What is product recall? What are the reasons?
60. Explain three classes of product recall?
61. What are the costs of recall in retail sector?

Prepared by: Dr. Shaghayegh Maleki Far Page 3 of 3