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QP Reference ID RAS/Q0106 SECTOR : : RETAIL

Name of Training Sub Sector : Retail Opretions


Provider
In Days 50 Occupation : Store Operations
Total Duration of
Training
In Hours 400 Job Role :Retail Departmental
Training Proportion Theory (%) 50 Manager
Practical 50
(%)

Overall Learning Objectives :


To develop speaking and writing skills in the students.
To identify the best professional skills needed at the workplace.
To develop the organizational skills like planning, organizing, learning & adaptability.
To understand the planning and organizing merchandise with a sharp focus on product off take and sales whilst leading a te

Retail Departmental
Session Name /
Days Duration Session Learning Objectives
Subject/Topic

This Session covers planning and preparing


To plan
week1 34 visualmerchandising visual merchandising displays within the
store/business guidelines.

This Session covers covers standards for


To establish and satisfy the establishing and satisfying of customer
week2 34 customer needs needs in a retail
scenario.
This Session covers the skills needed for
To monitor and manage
week3 34 store performance you to monitor effectiveness of retail store
performance.

This Session covers providing direction to


the members of the team and motivating
To provide leadership for and
week4 34 your team supporting them to achieve the objectives
of the team and their personal work
objectives.

To build and manage store This Session covers building a store team
week5 33 team and managing it through its various stages
of growth.

This session covers ensuring that the work


To allocate and check work required of your team is effectively and
week6 33 in your team fairly allocated
amongst team members.
This session covers the skills and
To develop individual retail knowledge for an individual to monitor
week7 33 service opportunities and solve customer service
problems.

This Session covers Performance,


To communicate effectively Knowledge/Understanding and
week8 33 with stakeholders Skills/Abilities specifications for
effective communication and working with
stakeholders.

This Sesssion covers covers the skills and


To help maintain health
week9 33 and safety knowledge for an individual to help
maintain health and safety.

This Session covers the skills and


knowledge for an individual to be
To work effectively in a
week10 33 Retail team proficient to work effectively
in a Retail Team.
This Session covers the skills and
To work effectively in an knowledge for an individual to work
week11 33 organisation effectively in an
organisation.

This Session covers standards for the


week12 33 To manage a budget managing of a budget.

400
and sales whilst leading a team

Departmental Manager
Methodology NOS Reference

Trainer's Guide and


PPT RAS/N0139

Trainer's Guide and


PPT RAS/N0140
Trainer's Guide and
PPT RAS/N0141

Trainer's Guide and


PPT RAS/N0142

Trainer's Guide and


PPT RAS/N0143

Trainer's Guide and


PPT RAS/N0131
Trainer's Guide and
PPT RAS/N0144

Trainer's Guide and


PPT RAS/N0145

Trainer's Guide and


PPT RAS/N0122

Trainer's Guide and


PPT RAS/N0137
Trainer's Guide and
PPT RAS/N0138

Trainer's Guide and


PPT RAS/N0151
Remarks, if any

By the end of the session student will have the knowledge


of : 1. identify
the purpose, content and style of the display.
2. identify the equipment, materials, merchandise and
props needed to create and install the display and the dates
for completing it.
3. evaluate whether the place to put the display is likely
to fulfil the design brief

By the end of the session student will have the knowledge


of : 1.stay alert to,
and make unobtrusive observations about customer
choices and movements within the store.
2. heed to customer queries about the products and
supplies they wish to purchase and unobtrusively and
politely enquire about their purchase requirements, when
necessary.
3. help customers identify the product or supplies they
wish to purchase and direct/accompany them to the exact
store location where the specific product or supplies are
stocked/displayed.
By the end of the session student will have the knowledge
of : 1. monitor
retail operations against targets.
2. check that the quality of the products and customer
service are maintained.
3. adapt allocation of work activities to meet changing
priorities and targets.
4. report factors influencing effectiveness which are outside
your own area of responsibility to the relevant people.

By the end of the session student will have the knowledge


of : 1. set out and
positively communicate the purpose and objectives of the
store business to all store team members
2. involve key store team members in planning how the
team will achieve store business objectives
3. encourage team members to take the lead when they
have the knowledge and expertise and show willingness to
follow this lead

By the end of the session student will have the knowledge


of : 1.clearly articulate
the purpose of the store business and the team what it
has to achieve, and why a team rather than an individual
approach is required
2. identify the diversity of expertise, knowledge, skills and
attitudes required to achieve the team purpose
3. identify store team members expertise, knowledge,
skills and attitudes and agree their particular roles within
the team

By the end of the session student will have the knowledge


of : 1. use information
collected on the performance of team members in any
formal appraisal of performance.
2. recognise successful completion of significant pieces of
work or work activities by team members and the overall
team and update the manager.
3. identify unacceptable or poor performance, discuss the
cause(s) and agree ways of improving performance with
team members.
By the end of the session student will have the knowledge
of : 1. Identify the
types of client who would benefit from your service and
whose custom would help you achieve your sales targets.
2. suggest ideas for building the client base that are
suitable for the client profiles and achievable bearing in
mind the budget and time available and company image
and policy.
3. follow company policies and procedures for building the
client base.
4. review your progress against your plans at suitable
intervals.

By the end of the session student will have the knowledge


of : 1. keep the
information in written documents as required by your
organization;
2. maintain the communication mediums in line your
instructions and organisation's procedures
3. make sure the communication equipment you use is
working properly, take corrective action as required
4. acknowledge incoming communication promptly and
clearly, using appropriate terminology

By the end of the session student will have the knowledge


of : 1. follow the
health and safety requirements laid down by your company
and by law, and encourage colleagues to do the same.
2. promptly take the approved action to deal with risks if
you are authorised to do so.
3. if you do not have authority to deal with risks, report
them promptly to the right person.
4. use equipment and materials in line with the
manufacturers instructions

By the end of the session student will have the knowledge


of : 1.display
courteous and helpful behaviour at all times.
2. take opportunities to enhance the level of assistance
offered to colleagues.
3. meet all reasonable requests for assistance within
acceptable workplace timeframes.
4. complete allocated tasks as required.
By the end of the session student will have the knowledge
of : 1. make
realistic commitments to colleagues and do what has been
promised.
2. let colleagues know promptly if he/she will not be able
to do what has been promised and suggest suitable
alternatives.
3. encourage and support colleagues when working
conditions are difficult.
4. encourage colleagues who are finding it difficult to work
together to treat each other fairly, politely and with
respect.

By the end of the session student will have the knowledge


of : 1. evaluate
available information and consult with others to prepare a
realistic budget for the respective area or activity of work.
2. submit the proposed budget to the relevant people in
the organisation for approval and to assist the overall
financial planning process.
3. discuss and, if appropriate, negotiate the proposed
budget with the relevant
people in the organisation and agree the final budget.

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