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REPORTS TO: General Manager / Area General Manager / Regional General Manager
POSITION SUMMARY:
Operation Manger should have an excellent level of commercial awareness, who can build and maintain
relationships with internal and external guests. Also responsible for highlighting short/medium/long-
term issues to the General Manger / Cluster General Manager and to help formulate solutions.
The Operations Manager is also required to assist in the preparation of the annual budgeting and
monthly forecasting processes.
PREREQUISITIES:
Excellent revenue management skills with experience of budgets, P&L's and forecasting. Working with
colleagues to share skills, knowledge, resources and networks. Highly focused, have excellent
communication skills, be motivated and professional in appearance and presentation.
EDUCATION:
Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma
in hotel or other related field. Computer Knowledge, MS office. Experience in Property Management
Software's, Revenue Management Systems desired.
EXPERIENCE:
Minimum 3 to 4 years work experience in a 3 to 5 Star Hotel as a Deputy Manager, Asst. Operations
Manager or Hotel Manager.