Business Process Framework (eTOM) Extended Process Decompositions and Descriptions

Administer Tools and Materials Catalog ........................................................................................................... 783

1.1.3.7.9 MANAGE WORK ORDER LIFECYCLE ........................................................................................................ 783
Issue Work Order............................................................................................................................................... 784
Manage Work Order Lifecycle .......................................................................................................................... 785
Track and Manage Work Order......................................................................................................................... 786
Analyze and Decompose Work Order ................................................................................................................ 787
Close Work Order .............................................................................................................................................. 788
Assign Task ........................................................................................................................................................ 789
Report on Work Order ....................................................................................................................................... 790
Dispatch Task .................................................................................................................................................... 791
1.1.4.1 S/PRM SUPPORT & READINESS .................................................................................................................. 792
S/PRM Support & Readiness ............................................................................................................................. 792
Support S/P Requisition Management ............................................................................................................... 794
Support S/P Problem Reporting & Management............................................................................................... 795
Support S/P Performance Management............................................................................................................. 797
Support S/P Settlements & Payments Management........................................................................................... 798
Support S/P Interface Management ................................................................................................................... 799
Manage Supplier/Partner Inventory .................................................................................................................. 800
1.1.4.1.1 SUPPORT S/P REQUISITION MANAGEMENT .............................................................................................. 802
Support S/P Requisition Management ............................................................................................................... 802
Arrange and Manage Access from S/P to Service Provider Provisioning Tools and Processes ....................... 803
Arrange and Manage Access to Supplier/Partner Tools and Processes .......................................................... 804
Supervise S/P Rollout & and Report S/P Capacity ............................................................................................ 805
Monitoring S/P Requested Infrastructure Deployment .................................................................................... 806
Reporting S/P Deployment Capability ............................................................................................................... 806
Detect impact on S/P Inventory Infrastructure and Update .............................................................................. 807
Analyzing S/P Requisition Processes Performance .......................................................................................... 808
1.1.4.1.2 SUPPORT S/P PROBLEM REPORTING & MANAGEMENT ............................................................................ 808
Support S/P Problem Reporting & Management............................................................................................... 809
Arrange and Manage Access for S/P to Service Provider Problem Mgmt. Tools and Processes...................... 810
Arrange and Manage Access to Supplier/Partner Tools and Processes .......................................................... 811
Monitor, Report for S/P Performance and Provide Recommendations ............................................................ 812
Detect Change on S/P Inventory Infrastructure and Update ............................................................................. 812
Analyzing S/P Problem Processes Performance .............................................................................................. 813
1.1.4.1.3 SUPPORT S/P PERFORMANCE MANAGEMENT .......................................................................................... 814
Support S/P Performance Management............................................................................................................. 814
Arrange and Manage Access for S/P to Service Performance Mgmt. Tools and Processes.............................. 816
Arrange and Manage Access to Supplier/Partner Service Performance Mgmt. Tools and Processes ............. 817
Monitor and Report S/P Performance Issues and Provide Recommendations ................................................. 817
Detect Change on S/P Inventory Infrastructure and Update ............................................................................. 818
Analyzing S/P Performance Processes's Performance ..................................................................................... 819
1.1.4.1.4 SUPPORT S/P SETTLEMENTS & PAYMENTS MANAGEMENT ..................................................................... 819
Support S/P Settlements & Payments Management........................................................................................... 820
Arrange Facilities, Tools and Systems to Support Processes ............................................................................ 821
Analyze S/P Settlements & Payments Process Performance ............................................................................. 822
1.1.4.1.5 SUPPORT S/P INTERFACE MANAGEMENT ................................................................................................. 822
Support S/P Interface Management ................................................................................................................... 823
Check Interface List,Status and Availability...................................................................................................... 824
Identify Contact Changes and Update ............................................................................................................... 825
Assess S/P Interface Performance ..................................................................................................................... 825
1.1.4.1.6 MANAGE SUPPLIER/PARTNER INVENTORY .............................................................................................. 826
Manage Supplier/Partner Inventory .................................................................................................................. 826
Manage S/P Inventory Repository .................................................................................................................... 828
Manage and Administer S/P Inventory .............................................................................................................. 828
Perform Audit Tests ........................................................................................................................................... 829

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Business Process Framework (eTOM) Extended Process Decompositions and Descriptions

Track and Monitor S/P Inventory ...................................................................................................................... 830

Identify Issues and Provide Reports .................................................................................................................. 830
1.1.4.2 S/P REQUISITION MANAGEMENT ................................................................................................................ 831
S/P Requisition Management ............................................................................................................................. 832
Select Supplier/Partner ...................................................................................................................................... 833
Determine S/P Pre-Requisition Feasibility ........................................................................................................ 834
Track & Manage S/P Requisition ...................................................................................................................... 835
Receive & Accept S/P Requisition ..................................................................................................................... 836
Initiate S/P Requisition Order ........................................................................................................................... 837
Report S/P Requisition ....................................................................................................................................... 838
Close S/P Requisition Order .............................................................................................................................. 839
1.1.4.2.1 SELECT SUPPLIER/PARTNER .................................................................................................................... 839
Select Supplier/Partner ...................................................................................................................................... 840
Identify Supplier/Partner ................................................................................................................................... 841
Select most appropriate Supplier/partner .......................................................................................................... 841
1.1.4.2.2 DETERMINE S/P PRE-REQUISITION FEASIBILITY ...................................................................................... 842
Determine S/P Pre-Requisition Feasibility ........................................................................................................ 843
Assess S/P Delivery Capabilities ....................................................................................................................... 844
Establish Availability with S/P Inventory .......................................................................................................... 844
Evaluate S/P Against Business Needs ................................................................................................................ 845
1.1.4.2.3 TRACK & MANAGE S/P REQUISITION ...................................................................................................... 846
Track & Manage S/P Requisition ...................................................................................................................... 846
Modify Information-S/P Requisition Orders ...................................................................................................... 848
Cancel S/P Requisition Orders .......................................................................................................................... 848
Escalate S/P Requisition Orders........................................................................................................................ 849
Manage S/P Requisition Orders ........................................................................................................................ 850
Monitor Jeopardy Status- Open S/P Requisition Orders ................................................................................... 851
Track S/P Requisition Orders ............................................................................................................................ 851
Notify- Cleared Status of S/P Requisition Orders .............................................................................................. 852
1.1.4.2.5 INITIATE S/P REQUISITION ORDER........................................................................................................... 853
Initiate S/P Requisition Order ........................................................................................................................... 853
Generate S/P Requisition Order ........................................................................................................................ 854
Issue S/P Requisition Order............................................................................................................................... 855
1.1.4.2.6 REPORT S/P REQUISITION ........................................................................................................................ 856
Report S/P Requisition ....................................................................................................................................... 856
Monitor S/P Requisition Order Status ............................................................................................................... 857
Manage S/P Requisition Order Status Notification ........................................................................................... 857
Report S/P Requisition Order Status ................................................................................................................. 858
1.1.4.2.7 CLOSE S/P REQUISITION ORDER .............................................................................................................. 859
Close S/P Requisition Order .............................................................................................................................. 859
Monitor Status- All Open S/P Requisition Order............................................................................................... 860
Mark S/P Requisition Order As Closed ............................................................................................................. 861
1.1.4.3 S/P PROBLEM REPORTING & MANAGEMENT .............................................................................................. 861
S/P Problem Reporting & Management ............................................................................................................ 862
Initiate S/P Problem Report............................................................................................................................... 863
Receive S/P Problem Report .............................................................................................................................. 864
Track & Manage S/P Problem Resolution......................................................................................................... 865
Report S/P Problem Resolution ......................................................................................................................... 866
Close S/P Problem Report ................................................................................................................................. 867
1.1.4.3.1 INITIATE S/P PROBLEM REPORT .............................................................................................................. 868
Initiate S/P Problem Report............................................................................................................................... 869
Generate S/P Problem Peport ........................................................................................................................... 869
Issue S/P Problem Report .................................................................................................................................. 870
1.1.4.3.2 RECEIVE S/P PROBLEM REPORT .............................................................................................................. 871
Receive S/P Problem Report .............................................................................................................................. 871

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