MEMBUKA PINTU MOBIL DAN TAMU KELUAR

Door girl : good morning Mr/Mrs... your head please !

G : oh ,yes
Door girl : Mr/Mrs do you have any luggage ?
G : oh yes i have in the baggage
Door girl : allright Mr/Mrs we help you, may i have your name ?
G : my name is john
Door girl : allright Mr. John wait a moment please, bellboy service
Bellboy : yes, good morning Mr/Mrs ( to guest )
Door girl : please help Mr. John
Bellboy : certainly, may i check your luggage ?
G : of course
Bellboy : you have one briefcase and two suitcase and everything is dont have
problem.
G : allright
Bellboy : Mr. John would you like to check your luggage ?
G : yes i will check
Everything is good
Bellboy : certainly Mr. John would you like to go to lobby hotel please ?
G : yes, lets go
Door girl : Mr. John we hope you enjoy here
G : yes thank you
Door girl : youre welcome
Bellboy : this way please...
PERGI KE LOBBY HOTEL
Bellboy : Mr. John we hope you enjoy with our service. How about your trip ?
G : im so tired. But i will always spirit for every day
Bellboy : certainly mr, would you like to register at reception desk please ?

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G : yes, i will register
Reception : good morning mr... welcome to edhotel hotel
G : good morning
Bellboy : just a moment please, i want to go to bell desk
G : yes of course
BELLBOY PERGI KE BELL DESK UNTUK BERTEMU BELL CAPTAIN ( MR.
BOWO)
Bellboy : good morning Mr. Bowo
Bell captain : good morning
Bellboy : please give me one luggage tag and one bellboy errand card
Bell captain : yes, this is one luggage tag and one bellboy errand card
Bellboy : allright, thank you
Bell captain : youre welcome
BELLBOY KEMBALI KE RECEPTION DESK. SAMBIL MENUNGGU TAMU
MELAKUKAN PROSES CHECK-IN, BELLBOY MENGIKAT LUGGAGE TAG PADA BARANG
TAMU.
Reception : bellboy service
Bellboy : yes
Reception : please escout Mr. John to the room. This is a key and this is a room number. Mr.
John we hope you happy stay in our hotel
G : yes of course, thank you very much
Reception : youre welcome
Bellboy : Mr. John are you ready to go the room now?
G : yes, im ready
Bellboy : this way please
Bellboy : Mr. John you can see to the right, that is a edhotel restaurant, you can eat chinese
food and indonesian food here. You can breakfast here and open at 08.a.m till 11 p.m.
G : i like that
Bellboy : Mr. John this is your room. Just a moment please i will check your room
BELLBOY SERVICE 3X
BELLBOY MEMBUKA PINTU, MENYALAKAN LAMPU, MEMBUKA
CURTAIN DAN MENGECEK BATHROOM.
Bellboy : after you please to the room
Bellboy : may i explain the facilities in your room ?
G : yes, of course
Bellboy :

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 If you bring travelling bag or suitcase you can put on luggage rack. You can
see to bottom if you have some laundry you can put dirty cloth on laundry
basket and fill laundry list. In our hotel we have three type of laundry service,
the first is regular service, the second is express service and the last is 3-Hour
service.
After that, if you want put the cloth, you can put on the wardrobe. You can
see to the right, if you have fellyou you can put in save deposit box and you
must pressure four code password. But, if you check out, you must open the
safe deposit box
In our hotel we have twenty five international channel and ten international
channel. If you want to choose tv channel you can see direction from acrilic
tv channel
You can eat and drink at minibar but is not free you will have a surcharge
In our hotel, we have important dial number :
1) If you cant eat at the restaurant, you can call restaurant at dial number
7 and we will delivery your food
2) If you need more information about this hotel, you can call reception
at dial number 8
3) If you need extra bed or towel you can call housekeeping at dial
number 6
4) If your room have a problem you can call reception and engineer our
hotel will repair a breakage
5) If you have some laundry you can call our laundry at dial 4
If you feel hot you can switch on AC with temperature which you want
Wash basin and shower have two type of tap, the blu colour is cold water and
red colour is hot water. Becareful, coz red tap is very very hot. If you want to
worm wate you can combine red tap and blue tap. You can pull water tap to
the left or right and you can spring out water from shower tap with pull shower
tap to bottom.
If you want to flush toilet bowl, you can push flusher
If you want to use bath tub, you must close bath tub drain and plug
Before you open the door, you can check from piping hole
You can go to emergency door/ exit door if our hotel have emergency
situation, you can see direction from emergency map
If you want to everyone is not disturbing you can double lock the door or put
DND sign to out handle door
Is there anything else i can do for you?
G : No, thanks
Bellboy : Allright Mr. John this is a guest card and key, if you check out, you must give guest
card and key to the reception
G : allright thank you
Bellboy : youre welcome thank you for stay in our hotel, have a nice day...
G : have a nice day too
SETELAH BELLBOY SELESAI MENGERJAKAN TUGAS, BELLBOY
LANGSUNG MENGISI ERRAND CARD DAN MEMBERIKAN KEPADA BELL
CAPTAIN
Bellboy : Mr. Bowo this is errand card from room number...
Bell Captain : allright
PEKERJAAN SELESAI DAN BELLBOY KEMBALI STAND BY

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 TAMU DATANG KE BELL DESK
Bell Captain : good morning Mr/Mrs how may i help you ?
G : good morning, today i want to check out, you can help me with my luggage ?
Bell Captain : certainly Mr/ Mrs we will help you
May i know what the number room you stay now ?
G :the number room is # 203
Bell captain : allright Mr/Mrs , may i know your name ?
G : my name is Lauren
Bell Captain : allright Mrs. Lauren, may i know the total of luggage and the time you will check out?
G : i have one briefcase and two suitcase, and i will check out at 1 p.m
Bell Captain : certainly Mrs. Lauren, your number room is # 203 you have one briefcase and two
suitcase and you will check-out at 1 p.m, is that right ?
G : yes thats right
Bell Captain : Mrs. Lauren, how is your transportation? We have transportation service, we can
accompany you to airport or terminal, do you interest with that ?
G : sorry , i bring a car, maybe next time
Bell Captain : certainly Mrs. Lauren, is there anything else i can do for you ?
G : enough
Bell Captain : allright Mrs. Lauren bellboy will come to your room before 1 p.m. thank you for stay
in our hotel, good morning...
G : yes... good morning...
BELL CAPTAIN MEMANGGIL BELLBOY
Bell Captain : Bellboy...
Bellboy : yes, good morning...
Bell Captain : Good morning, Mrs. Lauren from room # 203 will check out at 1 p.m., please help her
with the luggage
Bellboy : certainly
Bell Captain : allright, thank you
Bellboy : youre welcome
SAAT WAKTUNYA TIBA BELLBOY PERGI KE KAMAR MRS. LAUREN
BELLBOY : bellboy service... (3X)
G : (open the door)

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Bellboy : good afternoon Mam, im sasthi from bellboy service. Are you ready to check-out?
G : ohh yes... im ready
Bellboy : (bellboy stacking and lifting luggage to bellhop)
Mam are you sure, may i check your room maybe you leave something in your room?
G : yes, if you need
Bellboy : certainly Mam, may i get the key on this room ?
G : yes ( guest give a key to bellboy )
Bellboy : Mam for your comfort, would you like to wait at lobby hotel ?
G : allright...
TAMU PERGI KE LOBBY DAN BELLBOY MENGECEK KAMAR...
SETELAH BELLBOY YAKIN BAHWA KAMAR DALAM KEADAAN BAIK DAN
TIDAK ADA BARANG YANG TERTINGGAL, BELLBOY MEMBAWA BARANG
TAMU KE LOBBY...
Conversation between guest and cashier
Cashier : good afternoon Mam
G : good afternoon, i will check out now
Cashier : certainly Mam, may i know what the number room you stay ?
G : # 203
Cashier : may i have your name ?
G : my name is Lauren
Cashier : may i know how many person stay in your room ?
G : just me
Cashier : certainly Mrs. Lauren, may i know are you consume something on minibar?
G : yes, i drink two isotonic water and eat one potatoes chips
Cashier : certainly Mrs. Lauren i will prepare your bill, just a moment please...
Mrs. Lauren the total of payment is Rp. 1.000.000,- net, for one night on one deluxe
room and minibar consume. Would you like to check your bill ?
G : yes, i will check ( guest check the bill )
Allright...
Cashier : Mrs. Lauren may i know the payment use credit card or cash ?
G : i will pay by cash ( guest give money )
Cashier : allright, let me check the money.
Allright you pay with exactly money is one million, do you need supporting bill?
G : no
Cashier : allright Mrs. Lauren this is a guest bill

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G : allright thank you
Cashier : youre welcome Mrs. Lauren. Are you ready with your transportation ?
G : yes, i bring car
Cashier : would you like our valet prepare your car?
G : yes, sure
Cashier : valet service...
Valet : yes, good afternoon Mam
G : good afternoon
Cashier : please prepare Mrs. Lauren car
Valet : certainly... Mrs. Lauren may i borrow your key car?
G : yes this is my key
Valet : may i know your car number plates ?
G : yes, BL 123 7 H
Valet : allright Mrs. Lauren, wait a moment please
MOBIL DATANG
Cashier : Mrs. Lauren thank you for stay in our hotel, we hope you can stay again in our hotel.
Have a nice day...
G : yes, have a nice day too...
Bellboy : Mrs. Lauren are you ready to go to your transportation ?
G : yes, lets go
SETIBANYA DI MOBIL
Bellboy : Mrs. Lauren you have one briefcase and two suitcase , would you like to check your
Luggage ?
G : yes, i will check. Everything is okay.
Bellboy : may i put on your car baggage ?
G : yes...
Bellboy : is there anything else i can do for you ?
G : no, thank you for help me.
Bellboy : youre welcome Mrs. Lauren we hope you enjoy with your travel, good afternoon
Have a nice day...
G : have a nice day too...
TAMU MEMASUKI MOBIL...

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 BELLBOY MEMINTA CAP KE CASHIER BAHWA
PEMBAYARAN TAMU SUDAH LUNAS. LALU MEMBERIKAN
ERRAND CARD KE BELL CAPTAIN...
BELL BOY KEMBALI STAND BY...