Subject: Quality Management System

Clause 5 - Leadership
17.03.2017
The best way to predict future is
to create it.

Peter Drucker (NYU Professor, 1909 - 2005)

Quotes
Simon Sinek
Quotes
Richard Branson
Quotes
Jack Ma
Quotes
Jeff Bezos
Quotes
Marshall Goldsmith
Quotes
Change.
The Golden Circle
Simon Sinek
Values
Examples
Leaders vs. Managers
Difference

Leader Manager
Out of the box By the book
Inspire vision Define tasks
Risk taking Status quo
Pull approach Push approach
Asking people Telling people
Says Lets go Says Go
Thinks ideas Thinks execution
Five Levels of Leadership
By John Maxwell

I: People follow us II: People give as III: Leader bring IV: People follow us V: Respect. People
because they have more energy results. People because what we follow you because
to. because we conect follow us because done for them. of who you are and
to them. People what we did for what you represent.
follow us because organization. They
they want to. lead by example
and create
momentum.
Leadership chalenge
The Five Practices of Exemplary Leadership

Personal credibility. Clear image of Seek and accept the Fostering Recognizing
possibility. chalenge. collaboration and contributions and
strengthening others. celebrating values and
victories.
Quality management systems -
Requirements
Contents
ISO 9001:2015

Leadership

Context of the
organization
Support

Planning

Operation
Performance evaluation

Improvement
CLAUSE 5 - Leadership
Requirements
Leadership and commitment for the quality management system
Clause 5.1.1

taking accountability of the effectiveness of the QMS

ensuring that the quality policy and quality objectives are established for the quality management
system and are compatible with the strategic direction and the context of the organization

ensuring that the quality policy is communicated, understood and applied within the organization

ensuring the integration of the quality management system requirements into the organizations
business processes

promoting awareness of the process approach

Leadership and commitment for the quality management system
Clause 5.1.1

ensuring that the resources needed for the quality management system are available

communicating the importance of effective quality management and of conforming to the quality
management system requirements

ensuring that the quality management system achieves its intended results

engaging, directing and supporting persons to contribute to the effectiveness of the quality
management system

promoting continual improvement

supporting other relevant management roles to demonstrate their leadership as it applies to their
areas of responsibility
 Top management shall
Customer focus demonstrate leadership and
Clause 5.1.2 commitment with respect to
customer focus by ensuring that:
customer and applicable
statutory and regulatory
requirements are
determined, understood and
consistently met
the risks and opportunities
that can affect conformity of
products and services and the
ability to enhance customer
satisfaction are determined
and addressed
the focus on enhancing
customer satisfaction is
maintained.
5.2 Quality Policy
What we want to do.

is appropriate to the purpose and context of the organization and

supports its strategic direction

provides a framework for setting quality objectives

includes a commitment to satisfy applicable requirements

includes a commitment to continual improvement of the quality

management system
5.2 Quality Policy
What we want to do.

The quality policy shall:

be available and be maintained as documented information

be communicated, understood and applied within the organization

be available to relevant interested parties, as appropriate.

5.3 Organizational roles, responsibilities
and authorities
Top management shall ensure that the responsibilities and authorities for
relevant roles are assigned, communicated and understood within the
organization.
ensuring that the quality management system conforms to the
requirements of this International Standard
ensuring that the processes are delivering their intended outputs
reporting on the performance of the quality management system and on
opportunities for improvement (see 10.1), in particular to top
management;
ensuring the promotion of customer focus throughout the organization
ensuring that the integrity of the quality management system is
maintained when changes to the quality management system are planned
and implemented.
More Leadership...
Develop yourself short 10 slides presentations with definitions and examples (deadline: 31.03.2017)
1. Level of foreign language proficiency (10 english words rarely used)
2. Balanced scorecard (BSC)
3. 5 S
4. FMEA
5. SWOT analysis
6. SMART goals
7. PESTLE analysis
8. Ishikawa diagram
9. Six Sigma
10. Lean Manufacturing
11. Mission and Vision
12. Customer Relationship Management (CRM)
13. Benchmarking
14. Core Competency
15. Market Segmentation
16. Change Management
17. Risk Management
18. Supply Chain Management
19. Outsourcing
Change
before you have to.
Jack Welch (Former CEO, General Elecrtic)