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100
With:
Then: Ls
1
10
8 Ls
6 0 0
0.2 0.25
4
0.5 1
2 0.8 4
0.9 9
0
0.99 99
0 1.0
Foto-Mat Queuing Analysis
On average 2 customers arrive per hour at a Foto-Mat to process film.
There is one clerk in attendance that on average spends 15 minutes
per customer.
2. What is the average waiting time in queue and average time spent
in the system?
4. If the clerk is paid $4 per hour and a customers waiting cost in queue is
considered $6 per hour. What is the total system cost per hour?
5. What would be the total system cost per hour, if a second clerk were
added and a single queue were used?
White & Sons Queuing Analysis
White & Sons wholesale fruit distributions employ a single crew whose
job is to unload fruit from farmers trucks. Trucks arrive at the unloading
dock at an average rate of 5 per hour Poisson distributed. The crew is
able to unload a truck in approximately 10 minutes with exponential
distribution.
3. What is the probability that an arriving truck will find space available
at the unloading dock and not block the alley?
Capacity Analysis of Robot
Maintenance and Repair Service
A production line is dependent upon the use of assembly robots that
periodically break down and require service. The average time between
breakdowns is three days with a Poisson arrival rate. The average time
to repair a robot is two days with exponential distribution. One
mechanic repairs the robots in the order in which they fail.
1. What is the average number of robots out of service?
2. If management wants 95% assurance that robots out of service will not
cause the production line to shut down due to lack of working robots,
how many spare robots need to be purchased?
3. Management is considering a preventive maintenance (PM) program at
a daily cost of $100 which will extend the average breakdowns to six
days. Would you recommend this program if the cost of having a robot
out of service is $500 per day? Assume PM is accomplished while the
robots are in service.
4. If mechanics are paid $100 per day and the PM program is in effect,
should another mechanic be hired? Consider daily cost of mechanics
and idle robots.
Determining Number of
Mechanics to Serve Robot Line
1. Assume mechanics work together as a team
1/ 6 1/ 6
1/ 3 1/ 2
1 1/2 1/ 2 1/ 2 1/ 6
100(1)=$100 500(1/2)=$250 $350
1/ 6 1/ 6
2 1 1/ 6 1/ 5
1 100(2)=$200 11/ 6 500(1/5)=$100 $300
1/ 6 1/ 6
3 3/2 1/ 9 100(3)=$300 1/ 8 500(1/8)=$62 $362
3/ 2 3 / 2 1/ 6
Determining Number of
Mechanics to Serve Robot Line
2. Assume Robots divided equally among mechanics working alone
1 / 12 1 / 12
2 1/ 12 1/ 6 $200 1 / 5 500 (1/5) 2=$200 $400
1/ 2 1 / 2 1 / 12
Determining Number of
Mechanics to Serve Robot Line
3. Assume two mechanics work alone from a single queue.
Note: 3
1/ 6 1 Ls
4 2
1/ 2 3
= 0.01 + 0.33
= 0.34
1
Ws
Ls Wq Ws
Ls
System
Single Queue 1/ 6
1/ 5
with Team Service 11/ 6 6/ 5 =1.2 days 0.2 days
Single Queue
3
with Multiple 0.34 6 (.34) = 2.06 days 0.06 days
4 2
Servers
Multiple Queue 1 / 12
1/ 5
and Multiple 1 / 2 1 / 12 12 (1/5) =2.4 days 0.4 days
Servers
Single Server General Service
Distribution Model : M/G/1
2 2 2
Lq
2(1 )
1
1. For Exponential Distribution: 2
2
2 2 / 2 2 2 2
Lq
2(1 ) 2(1 ) (1 )
3. Conclusion: