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INSTITUTE OF PERSONNEL MANAGEMENT SRI LANKA (Inc.

)
CERTIFICATE COURSE IN HUMAN RESOURCE MANAGEMENT

FINAL EVALUATION TEST

BATCH NO: CC/2017/SA/05

Duration: 3 Hours 80 Marks Date: 31st July 2017

1. Answer PART ONE (Compulsory Question) and TWO Questions from EACH PART TWO and
PART THREE.
2. Clear handwriting will attract more marks
3. Illustrate your answers with practical examples where necessary

PART ONE

(Compulsory question) (04x10 = 40 Marks)

1. Briefly explain the following terms


i. Probation

ii. Autocratic leadership

iii. Straight piece rates

iv. Motivation

v. X type employees

vi. Preliminary interview

vii. Preliminary investigation

viii. Gratuity payment

ix. Reward power

x. Preventive discipline

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PART TWO
(Answer two questions only) (10x02 = 20 Marks)

2. Briefly explain the following disputes settlement provisions

(10 Marks)

No Settlement method Brief - Description

i Conciliation

ii Voluntary arbitration

Iii Compulsory arbitration

3. Explain the steps in the disciplinary procedure


(10 Marks)
4. Explain the Maternity Leave for a Machine Operator in a Garment Factory for the first live birth
(10 Marks)
5. Explain the Total Quality Management concept
(10 Marks)

PART THREE
(Answer two questions only) (10x02 = 20 Marks)

6. Explain steps in the Performance Appraisal Process


(10 Marks)
7. Explain the different types of training you learned
(10 Marks)
8. Explain the importance of employee grievances handling
(10 Marks)
9. Explain the benefits of incentives
(10 Marks)

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