COLLEGE LIBRARY

CITIZEN'S CHARTER

for
RENEWAL/VALIDATION OF BORROWER'S CAR

Schedule of Availability of Service: Monday-Friday from 8:00am to 5:00pm no no

Who may avail of the service?: Old Students
What are the requirements: Previous Borrower's Card, Current Certificate
Duration: 5 minutes
Fee/Charges: None
How to avail of the service?

Step Please follow the Steps Service Provider Duration

Receives documents.

1 Present requirements. 3 Mins.

Validates the Borrower's
Card.

Issues validated
2 Claim validated Borrower's Card. 2 Mins.
Borrower's Card.

TOTAL TRANSACTION TIME: 5 Minutes

END OF TRANSACTION

CITIZEN'S CHARTER

for
REPLACEMENT OF LOST OF BORROWER'S CA

Schedule of Availability of Service: Monday-Friday from 8:00am to 5:00pm no noon b

Who may avail of the service?: Students
What are the requirements: Validated University ID, 1 cp 1x1 ID Picture, Lett
Duration: 25 minutes
Fee/Charges: Php15.00
How to avail of the service?

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Step Please follow the Steps Service Provider Duration

Request for replacement of lost Verifies name in the library

1 3 Mins.
Borrower's Card. records.

2 Get order of payment. Issues order of payment. 2 Mins.

3 Pay corresponding fee/charges. Issues official receipt. 10 Mins.

4 Present Official Receipt. Records Official Receipt. 3 Mins.

5 Get Borrower's Card. Issues Borrower's Card. 1 Min.

Checks information entries

6 Fills up the Borrower's Card. 3 Mins.
of client.

Validates the Borrower's

7 Submits the Borrower's Card. 2 Mins.
Card.

Issues validated Borrower's

8 Claim the Borrower's Card. 1 Mins.
Card.

TOTAL OF TRANSACTION TIME 25 Minutes

END OF TRANSACTION

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 COLLEGE LIBRARY

CITIZEN'S CHARTER

for
REQUEST FOR REFERENCE SERVICE / RESEAR

Schedule of Availability of Service: Monday-Friday from 8:00am to 5:00pm no noon b

Who may avail of the service?: VSU Tolosa Students, faculty, staff and students fr
What are the requirements: Validated University ID, Borrower's Card
Duration: 23 minutes
Fee/Charges: None
How to avail of the service?
Step Please follow the Steps Service Provider Duration

For visitors/researchers - present a

valid ID or a research referral to the
librarian. Accept the credentials -
1 valid ID and referral 3 Mins.
letter

Registers at the information counter.

Assists client in locating

Inquire a particular book or references the particular references
2 10 Mins.
needed. needed, or answer
reference queries.

Assists the student in the

For students officially enrolled - selection of needed
3 10 Mins.
present validated University ID. books/library material, or
answer reference queries.

TOTAL OF TRANSACTION TIME 23 Minutes

END OF TRANSACTION

CITIZEN'S CHARTER

for

13
 SIGNING OF LIBRARY CLEARANCE

Schedule of Availability of Service: Monday-Friday from 8:00am to 5:00pm no noon b

Who may avail of the service?: Students, faculty and staff
What are the requirements: Validated University ID, Borrower's Card
Duration: 15 minutes
Fee/Charges: Library Fine
How to avail of the service?
Step Please follow the Steps Service Provider Duration

Checks library records

and list of
1 Request for library clearance. students/faculty/staff 1 min.
with library
accountability.

If clientele has no library

2 Signs library clearance. 1 min.
accountability, proceed to Step 6.

If clientele has library accountability,

3 Issues order of payment. 1 min.
get order of payment.

Pay corresponding library

4 Issues official receipt. 10 mins.
fines/accountability.

Records official receipt

5 Present official receipt. 1 min.
number.

6 Claim library clearance. Signs library clearance. 1 min.

TOTAL TRANSACTION TIME 15 Minutes

END OF TRANSACTION

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 COLLEGE LIBRARY

CITIZEN'S CHARTER

Schedule of Availability of Service:
Who may avail of the service?:
What are the requirements:
Duration:
Fee/Charges:
How to avail of the service?
for
RETURN OF BORROWED BOOK/S
Monday-Friday from 8:00am to 5:00pm no noon b
Students, faculty and staff
Validated University ID, Borrower's Card
25 minutes
Library Fine

Step Please follow the Steps Service Provider Duration

For borrowed books returned on time
1 Checks in loaned book/s. 3 mins.
proceed to Step 6.

For borrowed books returned after due Checks date due slip for
2 3 mins.
date, proceed to Step 3. library fine.

3 Get order of payment Issues order of payment. 3 mins.

4 Pay corresponding Library fine. Issues official receipt. 10 mins.

5 Present official receipt Records official receipt. 3 mins.

Stamps date returned on

the date due slip and
6 Claim Borrower's card Borrower's card. 3 mins.
Issues Borrower's Card.
TOTAL OF TRANSACTION TIME 25 Minutes
END OF TRANSACTION

CITIZEN'S CHARTER

for
OVERNIGHT LOAN FOR BOOK/S

Schedule of Availability of Service: Monday-Friday from 8:00am to 5:00pm no no

Who may avail of the service?: Students, faculty and staff
What are the requirements: Validated University ID, Borrower's Card
Duration: 7 minutes

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Fee/Charges: None
How to avail of the service?
Step Please follow the Steps Service Provider Duration

Checks book card's

accession number
1 Request for overnight loan for books 1 min.
Fills up the Borrower's
card.

Checks book card and

date due slip for client's
name.

Stamps due date on book

card/s, date due slip/s
Writes complete name on book card and Borrower's Card.
2 5 Min.
and date due slip

Countersigns date due

slip and Borrower's Card
and releases the
borrowed book/s

Present borrowed books to the in- Counterchecks for proper

3 1 Min.
charge of Control Area. due date.

TOTAL TRANSACTION TIME 7 Minutes

END OF TRANSACTION

13
 COLLEGE LIBRARY

CITIZEN'S CHARTER

for
APPLICATION FOR NEW BORROWER'S CAR

Schedule of Availability of Service: Monday-Friday from 8:00am to 5:00pm no noon b

Who may avail of the service?: Students
What are the requirements: Validated University ID, Current Certificate of Re
2 copies 1x1 ID Picture, Official Receipt
Duration: 25 minutes
Fee/Charges: Php15.00

How to avail of the service?

Step Please follow the Steps Service Provider Duration

Evaluates requirements of
1 Present requirements. 3 Mins.
applicant.

2 Get order of payment. Issues order of payment. 2 Mins.

3 Pay corresponding fee/charges. Issues official receipt. 10 Mins.

4 Present Official Receipt. Records Official Receipt. 2 Mins.

Issues Borrower's Card

Get Borrower's card Application Slip and
5 Application Slip and 1 Min.
Borrower's Card.
Borrower's Card.

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 Fills up the Borrower's Card Application Checks information entries
6 3 Mins.
Slip and Borrower's Card. of client.

Receives and files the

Borrower's Card
Application Slip.
Submits the Borrower's Card Application
7 3 Mins.
Slip and Borrower's Card.

Validates the Borrower's

Card.

Issues validated Borrower's

8 Claim the Borrower's Card. 1Min.
Card

TOTAL TRANSACTION TIME 25 Minutes

END OF TRANSACTION

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 COLLEGE LIBRARY

CITIZEN'S CHARTER

for
EWAL/VALIDATION OF BORROWER'S CARD

y-Friday from 8:00am to 5:00pm no noon break.

us Borrower's Card, Current Certificate of Registration (COR),

Person-in-charge Fee Form/Document

Borrower's Card,
Librarian/
None Current Certificate of
Library clerk
Registration (COR)

Librarian/ Library
None Validated Borrower's Card
clerk

END OF TRANSACTION

CITIZEN'S CHARTER

for
LACEMENT OF LOST OF BORROWER'S CARD

y-Friday from 8:00am to 5:00pm no noon break.

ed University ID, 1 cp 1x1 ID Picture, Letter of Request

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 Person-in-charge Fee Form/Document

Validated University ID, 1

Librarian/ Library
None cp.1x1 ID Picture, Letter of
clerk
Request

Librarian/ Library
None Order of payment
clerk

Order of payment, Official

Cashier Php15.00
Receipt

Librarian/ Library
None Official Receipt
clerk

Librarian/ Library
None Borrower's Card
clerk

Librarian/ Library
None Borrower's Card
clerk

Librarian/ Library
None Filled up Borrower's Card
clerk

Librarian/ Library
None Validated Borrower's Card
clerk

END OF TRANSACTION

13
 COLLEGE LIBRARY

CITIZEN'S CHARTER

for
UEST FOR REFERENCE SERVICE / RESEARCH

y-Friday from 8:00am to 5:00pm no noon break.

olosa Students, faculty, staff and students from other school
ed University ID, Borrower's Card

Person-in-charge Fee Form/Document

Librarian None Valid ID, Referral letter

Librarian / Library
None None
clerk

Librarian / Library
None University ID
clerk

END OF TRANSACTION

CITIZEN'S CHARTER

for

13
 SIGNING OF LIBRARY CLEARANCE

y-Friday from 8:00am to 5:00pm no noon break.

ed University ID, Borrower's Card

Person-in-charge Fee Form/Document

Librarian/ Library
None Library Clearance
clerk

Librarian None Library Clearance

Librarian/ Library
None Order of Payment
clerk

Cashier Library Fine Official Receipt

Librarian/ Library Official Receipt, Library

None
clerk Clearance

Librarian None Library Clearance

13
 COLLEGE LIBRARY

CITIZEN'S CHARTER

for
RETURN OF BORROWED BOOK/S
y-Friday from 8:00am to 5:00pm no noon break.

ed University ID, Borrower's Card

Person-in-charge Fee Form/Document

Librarian/ Desk
None
In-charge
Gen.Circ
5/day
Librarian/ Desk
In-charge Reserve 2/1st
hr, 1peso
succeeding hr

Librarian/ Desk
None Order of payment
In-charge
Computed Order of payment, Official
Cashier
library fine Receipt
Librarian/ Desk
None Official Receipt
In-charge

Librarian/ Library Date Due Slip, Borrower's

None
clerk Card

CITIZEN'S CHARTER

for
OVERNIGHT LOAN FOR BOOK/S

y-Friday from 8:00am to 5:00pm no noon break.

ed University ID, Borrower's Card

13
 Person-in-charge Fee Form/Document

Librarian / Library Book Card, Borrower's

None
clerk Card

Librarian / Library Book card/s, Date due

None
clerk slip/s and Borrower's Card

Library clerk None Book/s

END OF TRANSACTION

13
 COLLEGE LIBRARY

CITIZEN'S CHARTER

for
PLICATION FOR NEW BORROWER'S CARD

y-Friday from 8:00am to 5:00pm no noon break.

ed University ID, Current Certificate of Registration (COR),

s 1x1 ID Picture, Official Receipt

Person-in-charge Fee Form/Document

Validated University ID,

Librarian/ Library Current Certificate of
None
clerk Registration (COR), 2
cps.1x1 ID picture

Librarian/
None Order of payment
Library clerk

Order of payment, Official

Cashier Php15.00
Receipt

Librarian/
None Official Receipt
Library clerk

Librarian/ Borrower's Card Application

None
Library clerk Slip

13
 Librarian/ Borrower's Card Application
None
Library clerk Slip, Borrower's Card

Borrower's Card Application

Librarian/ Library
None Slip, Filled up Borrower's
clerk
Card

Librarian/ Library
None Borrower's Card
clerk

END OF TRANSACTION

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