RUNNING HEAD: AGENCY REPORT

Agency Report
Jalesa Hull
Wilmington University
Guided Practicum in Administration of Human Service
AHS 8100
Agency Report
2

Abstract
Wraparound Maryland, Inc. is a 501 (c) (3) non-profit organization that serves families in both
Wicomico and Somerset counties respectively. Wraparound Maryland provides local families
and youth in the community with resources and support. Their mission is to provide care
coordination services utilizing wraparound principles and philosophies to guide a process where
all families and youth feel supported, encouraged and hopeful that their vision and goals will be
realized. There are currently three offices that Wraparound operates out of, two in Maryland and
one out of Delaware. They recently signed a contract to open a new location in the Maryland
Mid Shore area. Kimberly Cooke is the Executive Director of all the Wraparound locations and
she is also the founder and owner. Wraparound services youth that have been diagnosed with a
mental health disorder. They create a care team to assist the youth and their family in succeeding
and reaching their goals.
Agency Report
3

Mission

Wraparound Maryland, Inc.s mission statement is: to provide care coordination services

utilizing wraparound principles and philosophies to guide a process where all families and youth

feel supported, encouraged and hopeful that their vision and goals will be realized. They fulfill

this mission by following ten (10) key principals. These ten principals are; family voice &

choice, individualized care, strengths-based, natural supports, collaboration, unconditional care,

community-based, culturally competent, team-based, and outcome-based. Using these principals,

it is Wraparound Maryland, Inc.s vision, for all families and youth to know they are strong.

Demographic Information

Wraparound Marylands target population is any youth ages 4- 17 that resides in the counties

they serve which includes Wicomico County, Somerset County, and Baltimore City through their

Maryland locations and New Castle County through the Delaware location. Clients also must be

diagnosed with a mental health disorder and has been referred to the agency. These referrals can

be made directly by the individual, by behavioral health professionals, physicians, or another

community agencies. These referred clients also must receive Medicaid to be enrolled in the

program. With that requirement, many of the clients come from low-income families or families

living below the poverty line. A high percentage of clients are Black/ African American males.

The current enrollment in the Wicomico/ Somerset office is an estimated 165 and steadily

increasing.

Policies and Procedures

The major policies and procedures of Wraparound Maryland, Inc. related to its administration

are consent for services, the rights and responsibilities of the consumer as well as, HIPPA and
Agency Report
4

privacy policies. There are policies related to the training and credential validation of the Case

Manager/Care Coordinators. They must be trained on reportable events such as abuse in all

forms, missing person, neglect, disruption of placements and several other events. There are also

policies and procedures related to crisis response, consumer grievance procedures, and record

keeping and reporting.

Structure

The organizational structure of Wraparound Maryland, Inc., includes an Executive

Director, Kimberly Cooke, who heads all Wraparound locations. She is responsible for providing

administrative and programmatic oversight to all operations of the care management entity. Next

is the Clinical Director, Chalarra Sessoms, who manages the administrative and clinical task of

both the Wicomico/Somerset and Baltimore City locations. She is responsible for providing

administrative and clinical supervision for the Care Coordination team. She also provides

training and supervision in clinical strategies as well as individual and wraparound principals.

Alison Outten is the Program Care Coordinator Supervisor of the Wicomico/ Somerset office.

She is responsible for the direct supervision and coaching of the care coordinators. The care

coordinators are the primary contact of the Wraparound client and their family. They are

responsible for several task and duties including care plans, establishing a care team, and

assisting the youth and their family with accessing strength-based mental health, social services,

educational services, and other supports and resources.

Agency Report
5

Governance

Wraparound Maryland, Inc. is governed by the State of Maryland and the Maryland Department

of Health and Mental Hygiene. They govern the Standards of care and mandate certain annual

reports and audits. Wraparound also adheres to the Administrative Service Organization (ASO)

which handles patient grievances, and is the first level of contact when an issue arises. The Core

Service Agency (CSA) is the next level of contact if a patient isnt satisfied with the

determinations of the ASO. Wraparound also complies with standards of the Office of Health

Care Quality they handle formal complaints about a health care facility or community based

treatment program.
Agency Report
6

Funding

Wraparound Maryland, Inc., is funded in a number of different ways. They receive

funding from grants given by the state. Some grants must be renewed at a designated time

period. While others are one-time giving's based on grant applications submitted by the

organization. Another funding venues is through community partner donations. These are

received in the form of special gifts from supports and community partner. Giving campaigns

and solicitations for gifts are done periodically like during the holiday season for holiday

giveaways or monetary gifts to Wraparound. The biggest funds come from Medicaid insurance

billing. Clients of Wraparound Maryland must be Medicaid recipience when they enter the

program and must stay current on their insurance for the duration of the program. A monthly

report is pulled on each client to determine if they are in good standing with their insurance

plans.

Relationship to other Agencies

A prim function of Wraparound Maryland is the relationship they have with other

organizations and agencies. Wraparound has a strong relationship with other agencies since they

receive referrals from other local community agencies. The development of a care team is

created from clients current medical professionals or community agencies they receive services

from. Some examples of community partners include; Big Brother, Big sister, Christian Shelter,

Joseph House, and other homeless shelters. As well as organizations like the Lower Shore Clinic,

Shore Up Inc, and Lower Shore Friends Inc.

Agency Report
7

Strengths, trends & challenges

Some of the current strengths, trends and challenges of Wraparound Maryland are the

following; strengths- a strong community backing, connections with outside resources and

supporters and heavy involvement of families and professional equally. Trends-increase in the

severity of need for clients and their family. Growth of Wraparound in other counites in the state

of Maryland. Challenges-understaffed: with the increase of need there arent enough staff to take

on task. Client to Care Coordinator ratio: staff are overwhelmed with their client load. Typically,

each staff would have 10-12 clients when now they balance 15 or more. Funds and budget: need

to raise funds to support clients with resource request and support.

Intern s Role

My role as an intern at Wraparound Maryland included as number of different task and

duties. They include gaining a better understanding of Mental Health Care Management for

Youth (MHCM) and CARE programs. Learning how to navigate Shared Village the electronic

health record of Wraparound. Contributing content to website, brochures and boards and any

new advertisements. Participating in child and family team meetings. Familiarizing and learning

about community resources. Create a strategy to organize for the new program CARE at New

Transitions through Wraparound. Prepare letters to solicit donations to support youth programs.
Agency Report
8

Referrals

Wraparound Maryland, Inc. (n.d.). Retrieved September 20, 2017, from

http://www.wraparoundmd.com/

Wraparound Maryland, (2017) Wraparound Maryland, Mental Health Case Management, Policy

Manual