Question one

1.
Relationships
Communication is essential to building relationships between staff members and between levels
of employees, both on a professional and social level. An atmosphere of open communication
makes it safe for employees to express their ideas; as a result, you will have the benefit of the
organizations staff's combined experience in coming up with innovative solutions.
Communication prevents employees from feeling isolated, builds teamwork, and creates a more
collegial atmosphere in the office. When relationships are strong, employees are better able to
trust one another and work together more effectively.

Employee Trust
Clear, open and effective communication can create a sense of transparency in the organization,
which builds trust between levels of employees. Where keeping employees in the dark can result
in resentments, tension, and a feeling of low job security, effective communication can help them
feel valued and trusted. Open and effective communication can reduce feelings of uncertainty
and cluelessness about the state of the company, which makes for a more-positive work
environment and staff who feel secure.

Clarity
In an organization, confusion and ambiguity can create negative feelings and a tense
atmosphere. By making roles and responsibilities clear to everyone on staff, employer can give
your employees the information they need to get their jobs done therefore this is particularly
important when your employees are dispersed or come from different backgrounds.
Communication reduces misunderstandings and cuts the costs associated with mistakes

Collaboration
Effective communication can help the employees of a given organization to collaborate
effectively, which will make for a more-productive team overall. When you have multiple
departments who are working on different facets of the same project, communication can
streamline the process and improve the end result. When your staff talks openly to each other,
they can communicate potential issues, requirements and feedback that can make the result
stronger. Communication can ensure that everyone is on the same page and prevent problems
down the road
2.
According to best known body language experts (Hargie, 2006), non-verbal communication is
understood as the process of communication through sending and receiving wordless messages.
Nonverbal communication encompasses numerous modes of expression. Physical examples
include posture, gestures, eye contact, touch, physiological responses (such as clammy hands or
a sweaty brow) and manner of movement. Clothing and adornment choices can also be a form of
nonverbal communication. Because business often involves frequent human interaction,
understanding the elements of nonverbal communication can be an enormous benefit in terms of
working with colleagues, competitors, clients and potential clients.It may serve an important
purpose in business management as follow ;
The power of smile and eye contact:
Learning how to smile properly and to not look as a fake is a procedure of learning and it takes time
and practice to learn how to control facial emotions. Acording to Kevin Machleit, (2006) the
professor of marketing at the University of Cincinnatis College of Business Administration, found
that adding humor to your business speech and advertisements will increase sales. She found that
humor makes it more likely that consumers will accept advertisement or any product on sale if a
person adds humor to a strict business atmosphere. (Pease, 2004)

Eye contact
Eye contact regulates conversation, gives cues of dominance or forms the basis for suspecting a liar.
Eye signals represent important part of facial expressions and give us the power to understand other
peoples attitude and read their thoughts according to (Pease, 2004) According to Allan Pease and
his book The definite book of Body Language The eyes can be the most revealing and accurate of
all human communication signals because they
3

Hearing is one of the five senses of a person and it is the ability to perceive sound by detecting
vibrations through an organ such as the ear. Listening also known as active listening is a technique
used in communication which requires a person to pay attention to the speaker and provide feedback.
Listening is a step further than hearing, where after the brain receives the nerve impulses and
deciphers it, it then sends feedback.

Hearing is one of the five senses of a person and it is the ability to perceive sound by
detecting vibrations through an organ such as the ear. According to Merriam-Webster,
hearing is the process, function, or power of perceiving sound; specifically: the special
sense by which noises and tones are received as stimuli. In hearing, vibrations are detected
by the ear and then converted into nerve impulses and sent to the brain. A person who is
unable to hear has a condition known as deafness. Hearing occurs even in sleep, where the
ear processes the sounds and passes them on to the brain, but the brain does not always
react to the sound

Question Five

1.Discuss why information technology is very important in modern business. (10mks)

Communication

For many companies, email is the principal means of communication between employees,
suppliers and customers. Email was one of the early drivers of the Internet, providing a simple
and inexpensive means to communicate. Over the years, a number of other communications
tools have also evolved, allowing staff to communicate using live chat systems, online meeting
tools and video-conferencing systems. Voice over internet protocol (VOIP) telephones and
smart-phones offer even more high-tech ways for employees to communicate.

Inventory Management
When it comes to managing inventory, organizations need to maintain enough stock to meet
demand without investing in more than they require. Inventory management systems track the
quantity of each item a company maintains, triggering an order of additional stock when the
quantities fall below a pre-determined amount. These systems are best used when the inventory
management system is connected to the point-of-sale (POS) system. The POS system ensures
that each time an item is sold, one of that item is removed from the inventory count, creating a
closed information loop between all departments.

Data Management

The days of large file rooms, rows of filing cabinets and the mailing of documents is fading fast.
Today, most companies store digital versions of documents on servers and storage devices.
These documents become instantly available to everyone in the company, regardless of their
geographical location. Companies are able to store and maintain a tremendous amount of
historical data economically, and employees benefit from immediate access to the documents
they need

Management Information Systems

Storing data is only a benefit if that data can be used effectively. Progressive companies use that
data as part of their strategic planning process as well as the tactical execution of that strategy.
Management Information Systems (MIS) enable companies to track sales data, expenses and
productivity levels. The information can be used to track profitability over time, maximize return
on investment and identify areas of improvement. Managers can track sales on a daily basis,
allowing them to immediately react to lower-than-expected numbers by boosting employee
productivity or reducing the cost of an item

Customer Relationship Management

Companies are using IT to improve the way they design and manage customer relationships.
Customer Relationship Management (CRM) systems capture every interaction a company has
with a customer, so that a more enriching experience is possible. If a customer calls a call center
with an issue, the customer support representative will be able to see what the customer has
purchased, view shipping information, call up the training manual for that item and effectively
respond to the issue. The entire interaction is stored in the CRM system, ready to be recalled if
the customer calls again. The customer has a better, more focused experience and the company
benefits from improved productivity.
2. You are the secretary of the business committee in your school; clearly outline the procedure

and steps of writing minutes.

General requirements for a meeting
All formal meetings of the association must be properly convened in accordance with the

associations rules. All members must be notified of;

1. what type of meeting is being held;

2. the place, date and time of the meeting; and
3. the business to be considered at the meeting, including the full text of all
motions that will be put to members at the meeting.

Notice and agenda of meeting

he purpose of a notice of meeting is to inform the members of when and where the meeting

will be. The agenda informs the members of what is to be discussed and done at the meeting

so that the members can decide