DSSA-RACV

1.1 Facility's Physical Requirements

1.1.1 Minimum capacity of bays
Guideline:

Commercial Vehicle Repairer must provide at the COMMERCIAL VEHICLE DEALER CORE LOCATION a minimum capacity
of 2 bays with 1 lift of minimum 5.0 tons capacity in the workshop, full time available for Opel Service.
Alternative is a pit for car repair with appropriate lifting device.

Commercial Vehicle Repairer must provide at each COMMERCIAL VEHICLE DEALER ADDITIONAL OUTLET a minimum
capacity of 1 bay with 1 lift of minimum 4.0 tons capacity in the workshop, full time available for Opel Service.
Alternative is a pit for car repair with appropriate lifting device.

This capacity is incremental to any other contract requirement and has to be available for Opel Commercial Vehicle
Customers.

Questions:

1. Does the CV repairer provide a minimum capacity of 2 bays with 1 lift of minimum 5.0 tons capacity (respectively
a minimum capacity of 1 bay with 1 lift of minimum 4.0 tons capacity at each additional outlet) in the workshop?
Or as an alternative a pit for car repair with appropriate lifting device?
2. Are the bays / lifts full time available for Opel Service (Opel passenger car customer)?

If all questions can be answered with YES, choose Fully Meets, otherwise choose Does Not Meet or Cannot
Meet and leave a comment.

Scaling table:
CV Repairer Core Location CV Repairer Additional Outlet
Number of bays 2 1
Number of lifts 1 1
Capacity of lifts 5t 4t

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1.1 Facility's Physical Requirements
1.1.2 Reception and Waiting
Guideline:

Suitable space for aftersales reception and waiting is to be provided. The aftersales waiting area (regardless if separate
or in the Opel showroom) should have minimum seating for three (3) adults.

If the aftersales reception is not located in the same open space as the Opel showroom, the aftersales reception and
waiting area must be directly accessible, without crossing the dedicated areas of another brand.

Questions:

1. Does the dealer provide a suitable area for aftersales reception?

2. Does the dealer have a minimum seating for three (3) adults at the aftersales waiting area?
3. Is the aftersales reception and waiting area directly accessible without crossing dedicated areas of another
brand?

If all questions can be answered with YES, choose Fully Meets, otherwise choose Does Not Meet or Cannot
Meet and leave a comment.

Example:

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1.1 Store Capacity
1.1.3 Direct Reception Area (Service)
Guideline:

A direct reception area (as defined in the Functional Guidelines of the Opel Repairership) must be provided when
repairer has more than 300 repair orders per month (based on a rolling average of the previous twelve months repair
orders for external and warranty only).
Here, a PC must be available with which all service requests can be processed. In the Direct Reception area, both local
PCs with reasonable distance, for example, in a small room as well as tablets are allowed.

Questions:

1. Does the repairer provide a direct reception area (only necessary if the rolling average of the previous twelve
months is more than 300 repair orders)?
2. Does the direct reception area have a desk with PC/ tablet?
3. Is there an Advertising Panel in the direct reception area (Special Offers)?
4. Is the vehicle driven in and out of the direct reception area by the service advisor?
5. Does the direct reception area have a vehicle lift?

If all questions can be answered with YES, choose Fully Meets, otherwise choose Does Not Meet or Cannot
Meet and leave a comment.

Definition Direct Reception Area:

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1.1 Store Capacity
1.1.4 Customer Parking Spaces (Aftersales)
Guideline:

The repairer must provide customer parking spaces. They must be clearly marked, signposted and be on hard standing
surfaces. The minimum size for a customer parking bay is 3.0 m x 6.5 m.

For service customers, 1 customer parking space must be provided per work bay.

Questions:

1. Are the provided customer parking spaces clearly marked, signposted and on hard standing surfaces?
2. Do the parking spaces have the minimum size of 3.0 m x 6.5 m each?
3. Does the repairer provide enough aftersales customer parking spaces?

If all questions can be answered with YES, choose Fully Meets, otherwise choose Does Not Meet or Cannot
Meet and leave a comment.

Minimum of bays / customer parking spaces:

COMMERCIAL VEHICLE CORE REPAIRER: 2

COMMERCIAL VEHICLE ADDITIONNAL OUTLET : 1

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1.2 Store Appearance
1.2.1 Furniture, Displays and Point of Sales hardware
Guideline:

Only Opel approved furniture, displays and point of sale (PoS) hardware, must be used in Opel dedicated areas
according to OPEL NSC specifications and requirements, and kept clean, tidy and in good working order.

Questions:

1. Does the COMMERCIAL VEHICLE REPAIRER use only Opel approved furniture, displays and PoS hardware?
2. Are they used in Opel dedicated areas according to Opel NSC specifications and requirements?
3. Are they clean, tidy and in good working order?

If all questions can be answered with YES, choose Fully Meets, otherwise choose Does Not Meet or Cannot
Meet and leave a comment.

Examples:

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1.2 Store Appearance
1.2.2 Floor, walls, ceiling and lightning
Guideline:

The interior floor, walls, ceiling and lighting in the Opel customer facing areas must be in line with current Opel
Corporate Identity specification. Colours, materials & surfaces must be according to Opel Corporate Identity Guidelines.
In Opel non customer facing areas, only colour coding is required.

Questions:

1. Are the interior floor, walls, ceiling and lightning in the Opel customer facing areas in line with the current Opel
CI specification?
2. Do the colours, materials and surfaces according to the Opel CI guidelines?
3. Are the non-customer facing areas in colour as required?

If all questions can be answered with YES, choose Fully Meets, otherwise choose Does Not Meet or Cannot
Meet and leave a comment.

Interior CI, customer facing areas and lightning:

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Floor:

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Walls and ceiling:

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Lightning:

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1.2 Facility's Appearance
1.2.3 Exterior architecture
Guideline:

Exterior architecture must be in line with Opel recommendations and Corporate Identity guideline.

Questions:

1. Is the architectural style in line with Opel recommendations and CI guidelines?

If all questions can be answered with YES, choose Fully Meets, otherwise choose Does Not Meet or Cannot
Meet and leave a comment.

CI-requirements exterior architecture:

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1.3 Sto es E uip e t
1.3.1 A aila le te h i al i fo atio
Guideli e:

Repairer must have readily available on site all technical information as required by OPEL NSC. Dealer/ repairer has to
show the Global Connect access.

Questio s:

1. Does the repairer have all IT S ste s as a dated i A e 8, Se tio 3.1 of dealer o tra t? Is the
dealer/repairer a le to use all of the availa le fu tio s a d li ks like GLOBAL WARRANTY, TIS a d EPC i the
Opel Dealer portal Glo al Co e t ?

If all uestio s a e a s e ed ith YES, hoose Fully Meets, othe ise hoose Does Not Meet o Ca ot
Meet a d lea e a o e t.

Glo al Co e t logged i a d fu tio s:

EPC:

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TIS:

Glo al Wa a ty:

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1.3 Stores Equipment
1.3.2 Available special tools
Guideline:

Repairer must have purchased all special tools as required by OPEL NSC. Repairer must complete a standing order
mandate for special tools.

Questions:

1. Does the repairer have a standing order mandate for special tools?
2. Are diagnostic tools as described in scale table below available on site?
3. Are tools from a standing order mandate available on site (check from delivery note)?

If all questions can be answered with YES, choose Fully Meets, otherwise choose Does Not Meet or Cannot
Meet and leave a comment.

Diagnostic tools (Part of Starter Kit):

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Delivery note special tools (example):

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1.3 Stores Equipment
1.3.3 Personal computer per 2 bays

Guideline:

Repairer must provide at least one Personal Computer (PC) per every 2 bays that is easily available to workshop staff,
has internet connectivity and can operate all Opel advised applications.
The PC must be situated directly in the workshop or in a neighboring office with easy access for the technicians, in order
to carry out diagnostic and repair operations.

Questions:

1. Does the repairer have one PC per every two bays, easily available to workshop staff?
2. Is internet connectivity given and are all Opel advised applications accessible? These are minimum TIS, optional
EPC, SADE and Global Warranty.

If all questions can be answered with YES, choose Fully Meets, otherwise choose Does Not Meet or Cannot
Meet and leave a comment.

How to check:

Global Connect Login must be shown. If they have a Login, TIS, EPC and Global Warranty are automatically available as
these are directly connected to Global Connect.

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2.1 Signage and CI Elements
2.1.1 Signage
Guideline:

REPAIRER must install signage according to current Opel specifications, installation requirements, application guidelines
and Matrix Sheet.

Questions:

1. Did the repairer install all signage according to Opel requirements?

If all questions can be answered with YES, choose Fully Meets, otherwise choose Does Not Meet or Cannot
Meet and leave a comment.

Signage exterior:

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2.1 Signage and CI Elements
2.1.2 Identity elements
Guideline:

REPAIRER must install identity elements according to current Opel specifications, installation requirements, application
guidelines and Matrix Sheet.

Questions:

1. Did the repairer install all identity elements according to Opel requirements?

If all questions can be answered with YES, choose Fully Meets, otherwise choose Does Not Meet or Cannot
Meet and leave a comment.

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. Opel B a d S ols
. . Use Of Opel B a d S ols
Guideli e:

COMMERCIAL VEHICLE REPAIRER ust use u e t Opel a d s ols a o di g to pu lished guideli es. A pu li
fa i g ate ial ust i o po ate a d s ols. Ma dato use of u e t a d s ols logos, fo ts, sizes, olo s,
et . i a appli atio , e.g. statio e , ide tifi atio , i te et appea a e, ad e tise e t.

This sta da d i ludes:

COMMERCIAL VEHICLE REPAIRER ust o pl ith Opel a d ad e tisi g guideli es e.g. logos, fo ts, sizes, olou s,
i ages et . a oss all o u i atio ha els e ept the e site. The e site is ot to e he ked.

Sa ple e a i atio of 5 outgoi g i oi es o othe e te al o espo de e, e a i atio of e elopes, usi ess a ds

Questio s:

1. Does the o e ial ehi le epai e use the u e t Opel t ade a ks i a o da e ith the guideli es fo the
Opel CI?
2. Does the statio e o espo d to the CI guideli es?
3. Do the e elopes eet the CI e ui e e ts?
4. Do the usi ess a ds eet CI e ui e e ts?

If all uestio s a e a s e ed ith YES, hoose Full Meets, othe ise hoose Does Not Meet o Ca ot
Meet a d lea e a o e t.

CI e ui e e ts:

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Statio e :

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E elopes:

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Busi ess Ca ds:

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Multi a d:

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. Poi t of Sale Mate ial
. . Display Poi t of Sale Mate ial
Guideli e:

CV Repairer must display all current Point of Sale (POS) material for COMMERCIAL VEHICLES, OPEL PARTS and
ACCESSORIES, as required by OPEL NSC.
CV Repairer must remove all obsolete / superseded POS material. OPEL NSC will provide requirements via marketing
info/plan.
If lo al Me ha disi g Se i e a aila le: The spe ified e POS ate ial ill e i stalled a d old POS ate ial e o ed
y the OPEL NSC Me ha disi g Se i e.

Questio s:

1. Did the o e ial ehi le epai e display all u e t POS ate ial fo o e ial ehi les, Opel pa ts a d
a esso ies as e ui ed?
2. Did the o e ial ehi le epai e e o e all o solete o supe seded POS ate ial?

If all uestio s a e a s e ed ith YES, hoose Fully Meets, othe ise hoose Does Not Meet o Ca ot
Meet a d lea e a o e t.

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5. Se i e Te h i ia s
5. . Opel Se i e Te h i ia s
Guideli e:

CV Repairer must employ at the CV Repairer CORE LOCATION a minimum of 2 Opel Service Technicians and at each
ADDITIONAL OUTLET a minimum of 1 Opel Service Technician. Opel Service Technicians must work in COMMERCIAL
VEHICLE Repairer FACILITIES.

Questio s:

1. Did the repairer e ploy the i i u of Opel Ser ice Tech icia s?
2. Do the Opel Ser ice Tech icia s ork i dealer facilities?

If all uestio s a e a s e ed ith YES, hoose Fully Meets, othe ise hoose Does Not Meet o Ca ot
Meet a d lea e a o e t.

S ali g ta le:

Mi i u of Opel Se i e Te h i ia s
CORE DEALER
EACH ADDITIONAL OUTLET

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