Toshiba America Information Systems (TAIS) RMA

Storage Device Division NUMBER:

Return Merchandise Authorization Form
Telephone: 510-651-6798 Fax: 510-623-9893 E-mail: sdd_techhelp@pcs-sj.com

INSTRUCTIONS: Complete the form below to obtain a Return Merchandise Authorization Number (RMA#). Please note this form is
only used for Toshiba SDD Product (s) and that an RMA number is required to return any product(s) for repair. Once the RMA
number is processed, we will email or fax you with the RMA number and shipping instructions.

You can also fill out the RMA Request Form to obtain an RMA# at this website: http://www.pcs-sj.com/RMA.html

Please provide the following Shipping and Contact information:

Company Name: Contact Name: Nabil Hafez

Address: City: Rockland State: MA Zip Code: 02370

4 Willow Pond Dr
Work Phone: Home Phone: 617-875-3678
617-875-3678
Fax Number: Email Address: nabil@amtco.net

**Billing information is required if you choose Advance Replacement. **

Bill To: Contact Name:

Address: City: State: Zip Code:

Please provide the following production information:

Drive from
Drive Model Toshiba Laptop Part number Serial Number Problem Description QTY
(Yes/No)
USB 2.0 Portable No HDDR160E03X 385GF27QSCS5 Drive makes a low clicking noise when 1
External Hard Drive plugged in and does not spin up and is not
recognized by the computer.

*** For Hard Drives, please include 11 character part number………HDDRXXX XXXx

FOR CANADA CUSTOMERS ONLY: -Toshiba is not responsible for any custom duties or taxes levied by the Canadian government,
on the products shipment to or its return from the repair center.
-All transactions will be in U.S. dollars only.

Toshiba Disk Products Repair Center

47951 Westinghouse Drive · Fremont, CA 94539 · Phone: (510) 651-6798 · Fax: (510) 623-9893
WHEN CONSIGNING PRODUCT TO TOSHIBA’S STORAGE DEVICE DIVISION REPAIR CENTER, THE CUSTOMER AGREES TO
THE FOLLOWING CONDITIONS:

1. Toshiba’s limited warranty: covers defects in material or workmanship in NEW products only. Only consumers
purchasing products form authorized distributors may obtain limited warranty coverage.

Toshiba Hard disk drives installed in and purchased as part of another device such as but not limited to Laptops,
MP3 players or Non-Toshiba branded external housing are warranted by the devices manufacturer and Toshiba
provides no limited warranty. Please contact the place of purchase or product manufacturer directly for warranty
service.

2. REPAIR WARRANTY: All warranties are void if Toshiba finds that the product(s) have been abused,
physically damaged or altered in any way without prior written authorization from Toshiba. Such products are
then repaired only with the customer’s prior approval, including agreeing to pay Out-of-Warranty repair charges.
The Repair Center can be reached at 510-651-6798; we will also contact you by phone or e-mail.

3. PROTECTION OF STORED DATA: TOSHIBA SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS OF DATA,
OR ANY OTHER DAMAGE RESULTING FROM FAILURE OR MALFUNCTION OF THE PRODUCT. WHEN
COPYING OR TRANSFERRING YOUR DATA, PLEASE BE SURE TO CONFIRM WHETHER THE DATA HAS BEEN
SUCCESSFULLY COPIED OR TRANSFERRED. TOSHIBA DISCLAIMS ANY LIABILITY FOR THE FAILURE TO
COPY OR TRANSFER THE DATA CORRECTLY.
BEFORE RETURNING THE PRODUCT FOR SERVICE, BE SURE TO BACKUP DATA AND REMOVE ANY
CONFIDENTIAL, PROPRIETARY, OR PERSONAL INFORMATION. TOSHIBA IS NOT RESPONSIBLE FOR (1)
DAMAGE TO OR LOSS OF ANY PROGRAMS, DATA, OR REMOVABLE STORAGE MEDIA, OR (2) THE
RESTORATION OR REINSTALLATION OF ANY PROGRAMS OR DATA OTHER THAN SOFTWARE INSTALLED
BY TOSHIBA WHEN THE PRODUCT WAS MANUFACTURED

4. Turn Around Time (TAT): The Standard TAT times for repair are 10 to 30 working days. There may be
exceptional circumstances with certain drives that may require a longer TAT. We make every effort to keep the
TAT to a minimum.
5. PACKAGING: Please clearly mark the RMA# on the outside of the packaging. Damage or loss of goods during
shipment is the sole responsibility of the customer. Products must be returned in their original carton or in
packaging of equal or greater quality. Appropriate care must be taken to protect the drive from damage or the
warranty will be voided. Do not use "popcorn" or paper as filler as they do not sufficiently protect the drive.
Toshiba is not liable for any accessories shipped with the drive (e.g. connectors, brackets, media, software, CD(s),
manual, etc.). DO NOT return anything but the drive.

5. RMA NUMBER: An RMA number is required. Any product returned without a valid RMA or no RMA number
will be refused and returned to the sender. RMA numbers are only valid for 45 days from the date they are issued.
6. PRODUCT: Ship only products specified on the original RMA request, do not include any additional drives.
Any additional drives will require a new RMA number and will delay the original RMA processing.
7. SHIPPING COST: The customer is responsible for the cost of shipment to the Repair Center and Toshiba will
be responsible for the cost of the shipment back to customer.
8. SHIP TO:

TOSHIBA STORAGE DEVICE DIVISION REPAIR CENTER

47951 WESTINGHOUSE DRIVE
FREMONT, CA. 94539

Toshiba Disk Products Repair Center

47951 Westinghouse Drive · Fremont, CA 94539 · Phone: (510) 651-6798 · Fax: (510) 623-9893
 Toshiba Disk Products Repair Center
47951 Westinghouse Drive · Fremont, CA 94539 · Phone: (510) 651-6798 · Fax: (510) 623-9893