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GIANFRANCO CATANZARO
GRAMATICA Y REDACCION
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English Grammar and Composition 2: A Handbook 5
CONTENTS
Exercise 3.6....................................................................................... 32
Exercise 3.7....................................................................................... 33
How long, For & Since................................................................................... 34
Exercise 3.8....................................................................................... 35
Exercise 3.9....................................................................................... 35
Exercise 3.10..................................................................................... 36
Exercise 3.11..................................................................................... 36
Exercise 3.12..................................................................................... 37
Exercise 3.13..................................................................................... 38
Exercise 3.14..................................................................................... 38
Exercise 3.15..................................................................................... 39
5. Letter of Application
Exercise 5.1................................................................................................... 67
Exercise 5.2................................................................................................... 69
Exercise 5.3................................................................................................... 70
Exercise 5.4................................................................................................... 71
Exercise 5.5................................................................................................... 72
Exercise 5.6................................................................................................... 73
Exercise 5.7................................................................................................... 74
Exercise 5.8................................................................................................... 75
Exercise 5.9................................................................................................... 76
Exercise 5.10................................................................................................. 77
Exercise 5.11................................................................................................. 78
Exercise 5.12................................................................................................. 79
Exercise 5.13................................................................................................. 80
English Grammar and Composition 2: A Handbook 7
6. Letter of Complaint
Exercise 6.1................................................................................................. 82
Exercise 6.2................................................................................................. 85
Exercise 6.3................................................................................................. 86
Exercise 6.4................................................................................................. 87
Exercise 6.5................................................................................................. 88
Exercise 6.6................................................................................................. 89
Exercise 6.7................................................................................................. 90
Exercise 6.8................................................................................................. 91
Exercise 6.9................................................................................................. 92
Exercise 6.10............................................................................................... 94
Exercise 6.11............................................................................................... 95
8. The Article
Exercise 8.1.................................................................................................. 104
Exercise 8.2.................................................................................................. 107
Exercise 8.3.................................................................................................. 109
Exercise 8.4.................................................................................................. 111
Exercise 8.5.................................................................................................. 112
Exercise 8.6.................................................................................................. 113
Exercise 8.7.................................................................................................. 114
Exercise 8.8.................................................................................................. 115
Exercise 8.9.................................................................................................. 116
Exercise 8.10................................................................................................ 117
Exercise 8.11................................................................................................ 118
Exercise 8.12................................................................................................ 119
Exercise 8.13................................................................................................ 120
Exercise 8.14................................................................................................ 121
Exercise 8.15................................................................................................ 122
9. Articles
The................................................................................................................ 123
a/an and The................................................................................................. 124
Exercises 9.1................................................................................................. 124
Exercises 9.2................................................................................................. 125
Exercises 9.3................................................................................................. 126
Exercises 9.4................................................................................................. 126
Exercises 9.5................................................................................................. 127
Exercises 9.6................................................................................................. 127
Exercises 9.7................................................................................................. 128
8 Gianfranco Catanzaro
10. Quantifiers
A lot of, much and Many............................................................................... 129
Exercise 10.1.................................................................................... 129
Exercise 10.2.................................................................................... 129
Little and Few................................................................................................ 130
Exercise 10.3..................................................................................... 131
Exercise 10.4..................................................................................... 131
Exercise 10.5..................................................................................... 132
Exercise 10.6..................................................................................... 132
Bibliography
English Grammar and Composition 2: A Handbook 9
1
Past Simple and Past Continuous in Contrast
PAST SIMPLE
1. If a verb finishes in Y and before there is a constant (e.g. study, carry, try), we
change the Y for an I and then we add ed
Study studied
Carry carried
Try tried.
If the verb finihes in Y and before there is a vowel (play, enjoy), we only add ed
Play played
Enjoy enjoyed
10 Gianfranco Catanzaro
2. If a verb has one syllable and the last three letters and consonant + vowel +
consonant (stop, plan, rub), we double the last consonant and then we add ed.
Stop stopped
Plan planned
Rub rubbed
There are some verbs which do not change to make the past simple:
Read read
Cut cut
Cost cost
Hit hit
Let let
Put put
Shut shut
For negative and questions we use the auxiliary did / didnt + the verb in present.
PAST CONTINUOUS
I was doing something = I was in the middle of doing something at a certain time. The
action or situation had already started before this time, but had not finished.
Exercise 1.1.
What were you doing at these times? Write true sentences:
Exercise 1.2
Look at the pictures. Where were thse people at 3.00 yesterday afternoon? What were they
doing?
Exercise 1.3
Joanne did a lot of things yesterday morning. Write a sentence for each picture.
Exercise 1.4
Write the questions using was / were + -ing
Exercise 1.5
Write questions and answers using the past continuous
A: He was listening to a CD
Q: __________________________
A: ___________________________
Q: __________________________
A: ___________________________
Q: __________________________
A: ___________________________
14 Gianfranco Catanzaro
Exercise 1.6
Read the text and correct the information.
He was reading
We often use the past simple and the past continuous to say that soething happened in the
middle of something else:
Exercise 1.7
Look at the pictures and write the sentences. Use the past continuous or the past simple.
Exercise 1.8
Complete the sentences in past continuous or past simple.
Exercise 1.9
Put the verb into the correct form, past simple or past continuous
Exercise 1.10
Put the verbs into the correct form, past simple or past continuous
Exercise 1.11
Write the sentences using the prompts.
13. While / Mark / the room / he / off the ladder (paint, fall)
__________________________________________________
14. While / Eva / tennis / she / down (play, fall)
__________________________________________________
15. While / Steve and Sandra / in the lake / somebody / their clothes (swim, take)
__________________________________________________
16. While / I / an e-mail / the computer / suddenly / down (write / crash)
__________________________________________________
Exercise 1.12
Put the verbs in brackets into the past simple or past continuous
While Andy ______________ (get) the glass out of my foot, he ______________ (tell) me
funny stories. Then he ______________ (take) me to hospital in his motorbike. At the
hospital, the nurse ______________ (ask) m lots of questions while she ______________
(clean) my foot. One question was Where ______________ (you play) football when it
______________ (happen)? Her next question was havent you got any shoes, dear? I
______________ (not answer) her.
Exercise 1.13
Write the sentences using the verbs in brackets into past simple or past continuous
1. She (wait) to pay for her shopping when somebody (steal) her purse
She was waiting to pay for her shopping when somebody stole her purse.
__________________________________________________________
6. When you (pull) her out of the water (she / breathe)?
__________________________________________________________
Exercise 1.14
Complete the text by writing the verbs in parentheses in past simple or past continuous
Last summer, I
_________________ (go) to stay
with a friend in Scotland. Her
family lives in a very old house
next to a lake. One evening, while
my friend _________________
(talk) on the phone and her
parents _________________
(watch) television, I _______________ (decide) to go for a walk around the lake. I
_________________ (walk) down the stairs from my room when I _________________
(see) a girl in a long white dress.
She _________________ (carry) an old lamp and she _________________ (sing) quietly. I
_________________ (smile) at her and _________________ (say) Hello, but she
_________________ (walk) past me quickly. While I _________________ (walk) around
the lake. I suddenly _________________ (notice) a strange light in my bedroom window I
_________________ (look) at the window when it suddenly _________________ (open)
and I _________________ (see) the girl from the stairs. She _________________ (wear)
my green hat and scarf. I _________________ (run) back to the house and
_________________ (ask) my friend about her. Dont worry she _________________
(say). That girl is Dora. She _________________ (die) in your room 100 years ago, but
she sometimes comes back and tries on peoples clothes. Most people dont see her. You
were luck. Lucky? I wasnt sure about that!
English Grammar and Composition 2: A Handbook 21
2
Present Perfect and Past Simple in Contrast
PRESENT PERFECT
The present perfect is have / has + participle. We say that something has happened when
something started in the past and has a connection with the present
His shirt is dirty He is washing his shirt He has washed his shirt
(The shirt is clean now)
They are at home They are going out They have gone out
(= they are not home now)
22 Gianfranco Catanzaro
Exercise 2.1
Read the situations and write the sentences using the verbs from the box
Exercise 2.2
Look at the pictures. What has happened?
They / go / to bed
They ___________________________
It / stop / raining
It ______________________________
He / take / a bath
He_______________________________
English Grammar and Composition 2: A Handbook 23
Exercise 2.3.
Complete the sentences with a verb from the list. Use the present perfect
Exercise 2.4.
Write the answers to this questions Use the present perfect and one of the verbs
Exercise 2.5.
Match the statements to the questions. Then write the questions in the present perfect.
Statements
6. Lets go out
___________________________________________________________
Questions
Exercise 2.6
Complete the dialogues with the correct form of the present perfect
Exercise 2.7
Complete the sentences using the verbs from the box
4. She doesnt want to watch that video. She _______________ it three times.
5. My parents _______________ to work. They left at 8.00 am
6. Rosie _______________ all her homework. Shes going out now
7. Im sure you ________________ my boyfriend, her name is John
8. We __________________ three new CDS. Do you want to listen to them?
9. Can you lend me some please? I ________________ all mine
We use the past simple with a finished time, for example yesterday, last month, in 1982, six
months ago. We dont use the present perfect with time expressions
Compare:
Exercise 2.8
Complete the dialogues using the verbs in parentheses
Exercise 2.9
Put a check if the sentence is correct. Correct the wrong sentences.
Exercise 2.10
Complete the sentences using the verbs in parentheses. Use the past simple or the present
perfect.
1. It __________________ raining for a while, but now its raining again (stop)
2. The town is very different now It __________________ a lot (change)
3. I did German at school, but I ____________________ most of it now (forget)
4. The police _________________ three people, but later they let them go (arrest)
5. What do you think of my English? Do you think it __________________? (improve)
6. A: Are you still reading the paper?
B: No, I ________________ with it. You can have it (finish)
7. I __________________ for a job as a tourist guide, but I wasnt successful (apply)
8. Wheres my bike? It _______________ outside the house, but its not here now
(be)
9. Look! Theres an ambulance over there. There _______________ an accident (be)
10. A: Have you heard about Ben? He _____________ his arm (break)
B: Really? How ___________ that ____________________? (happen)
A: He ______________________ off a ladder (fall)
28 Gianfranco Catanzaro
3
Present Perfect Modifiers
We can use the present perfect with ever in questions and with never in answers.
Past Now
Have you ever been to Singapore? (in your life) No, I have never
Ive been to Canada, but I have never been to the US.
Has your mother ever played Golf? Yes, once
I have never ridden a camel (in my life)
Exercise 3.1
Write the questions for the following answers
Exercise 3.2
Write the sentences about Anns answers in exercise 3.1 and about you.
Ann
1. Ann has never been to Montreal
2. Ann has played golf twice
3. __________________________________________________________________
4. __________________________________________________________________
5. __________________________________________________________________
6. __________________________________________________________________
7. __________________________________________________________________
8. __________________________________________________________________
You
1. __________________________________________________________________
2. __________________________________________________________________
3. __________________________________________________________________
4. __________________________________________________________________
5. __________________________________________________________________
6. __________________________________________________________________
7. __________________________________________________________________
8. __________________________________________________________________
Exercise 3.3
Complete the answers using the verbs from the box
1. Whats Mark sister like? Ive got no idea. Ive never met her
2. How is Diane these days? I dont know. I ______________________ her recently
3. Are you hungry? Yes, I ____________________________ much today
4. Can you play chess? Yes, but I ____________________________ for ages
5. Are you enjoying your holiday? Yes, Its the best holiday ______________________
6. Whats that book like? I dont know. I _______________________________it
7. Is Brussels a good city? Ive no idea. I ____________________________there
8. Mike was late again. Again? He _______________________ late everyday
this week
9. Do you like caviar? I dont know. I_______________________________ it
10. I hear you car broke down Yes, Its the second time_______________________
this week
11. Whos that woman? I dont know. I____________________ see her before
English Grammar and Composition 2: A Handbook 31
Exercise 3.4
Read the situations and write the questions and the answers.
1. Jack is driving a car, but hes very nervous and not sure what to do.
You ask: Have you ever driven a car?
He says: No, this is the first time Ive driven a car.
2. Ben is playing tennis. Hes not good at it and he doesnt know the rules
You ask ______________________________________________________
He says ______________________________________________________
4. Maria is in London. She has just arrived and its very new for her
You ask ______________________________________________________
He says ______________________________________________________
Exercise 3.5
Write true sentences with never about you, your family or your friends
1. Food _________________________________
(eat)
_________________________________
(try)
(make) _________________________________
_________________________________
2. A place _________________________________
(be to)
(visit) _________________________________
_________________________________
_________________________________
32 Gianfranco Catanzaro
3. Clothes _________________________________
(wear)
_________________________________
(buy)
_________________________________
_________________________________
_________________________________
4. Car
(drive) _________________________________
(travel by)
_________________________________
(ride in)
_________________________________
Exercise 3.6
Jessica Dale is having an interview for a new job with a travel company. Write the
interviewers questions using ever.
1. ____________________________________________________________abroad?
Yes, Ive been to Spain, Italy, the USA and Australia
5. _______________________________________________________ a computer?
Yes, I use a computer all the time at home.
English Grammar and Composition 2: A Handbook 33
Exercise 3.7
Write the questions and your answers to the quiz. Use the expressions from the box
Compare:
She is in Rio now (is = present)
She has been n Rio since Monday (has been = present perfect)
For four days
She is in
Rio now
She has been in Rio since Monday
For four days
Past
Monday Now
(Friday)
Start of the
period Monday Wednesday
9 oclock 12.30
July 26th October 13th
Since Monday Since
December Christmas
Monday 1982 I got up
I was 10
Past Now
Compare
David has been in The USA since June (= from June to now)
David has been in The USA for three months ( not since three months)
Ive known my wife since I was in primary (= from primary to now)
Ive known my wife for a long time (not since a long time)
Exercise 3.8
Complete the sentences
Exercise 3.9
Make the questions with how long
Exercise 3.10
Read the situations and write the questions with the words in brackets
1. John tells you that his mother is in hospital. You ask him:
(be in hospital) How long has your mother been in hospital?
2. You meet a woman who tells you that she teaches English. You ask her:
(teach English) _____________________________________________________
3. You know that Jane is a good friend of Carolines. You ask her
(know Caroline) _____________________________________________________
4. Your friends brother went to Australia some time ago and hes still there. You ask
(be in Australia ) _____________________________________________________
5. Time always wears the same jacket. Its a very old jacket. You ask him
(have that jacket) ____________________________________________________
6. You are talking to a friend about Joe. Joe now works at the airport. You ask:
(work at the airport) __________________________________________________
8. You meet somebody on a plane. She says that she lives in Chicago. You ask
(Live in Chicago)
_____________________________________________________
Exercise 3.11
Complete the dialogues
3. A: Is Margaret married?
B: Yes, she __________________________________ married for ten years
Exercise 3.12
Complete the sentences with for or since
Exercise 3.13
Complete the sentences with for... or since...
Exercise 3.14
Use the prompts to write questions and answers with for and since.
3. Q: you/know/Steve __________________________________________
A: December __________________________________________
Exercise 3.15
Complete the letter by writing the verbs in brackets in present perfect and complete the
remaining spaces with for or since
Hello Tom:
Love
Ellie
40 Gianfranco Catanzaro
English Grammar and Composition 2: A Handbook 41
4
The Formal Letter
Letters are the most common form of written communication. There are many ways of
planning and drafting a formal letter. All of them vary according to the country or even
companies and organizations. Each place has its own rules.
Dear Sirs,
I am writing to introduce our organization in hope we may form a business partnership with
you.
We are a marketing company based in the United States with offices worldwide. We have
been in the business for more than 30 years and are one of the top marketing companies in
the Top One Hundred Ranking listed in the Wall Street Journal.
We work with many different companies designing strategies for all marketing needs. We
pride ourselves on consistent, reliable and economic solutions to marketing problems.
I am enclosing information on us and our company and hope to hear from you.
Yours faithfully.
Formal letters always follow a common layout with the following characteristics
Address:
Addressee (recipients) on the left;
Addresser (sender) on the right
Date:
Separated by a line under the address,
Always follow the same format: Month day, year.
Reference:
On the left
Maximum three word summary of your letter
Greeting:
On the left,
Dear Sir,
Dear Sir or Madam
If you use Mr. or Mrs, they go followed by the last name, not the first or full name.
Introductory Paragraph:
State the reason for the letter and should not have a lot of information.
The Body:
Two or three paragraphs
Explain with clarity why you write for.
Be concise.
Closing
Use: yours faithfully if you do not know the name of the person you are writing to
Use: Sincerely yours, if you know who you are writing to.
Use: Best regards, if you are writing a business email
Signature
Write your name and last name in pen, never write your rubric.
On the next page, complete the letter plan with the name of each section
English Grammar and Composition 2: A Handbook 43
Date
44 Gianfranco Catanzaro
Exercise 4.1
Read the following letter. Change the expressions in bold with a more formal expression
from the list below
(2) Im writing about your (3) advert for pieces of land on the Moon, which I saw in Planet
Monthly last Tuesday. (4) Im thinking of buying one. (5) But I (6) want some more
information first.
(8) Also, I (9) want you to send me further information (10) about transportation to the
Moon.
(11) Can you also me know (12) if Ill be able to build a swimming pool on the land?
(15) Annabel
Exercise 4.2.
Based on the information of the following advertisement, complete the letter plan
English Grammar and Composition 2: A Handbook 45
Using the notes you wrote on the previous page and the information of the advertisement,
write your letter in about 120 words
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46 Gianfranco Catanzaro
Exercise 4.3.
Write a letter containing the following information
You are Paula Davis, human resources manager for Omicron Consultants LTD, a company
based in London. You write a letter to Vanessa Robinson, who you want to hire after her
interview the day before. You tell her about the job conditions, salary and benefits and ask
her to send in her details for the personnel office.
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English Grammar and Composition 2: A Handbook 47
Exercise 4.4.
Read the advert for the Safari and Leisure Park and the notes you have written on it. Write
a letter asking for more information. Write between 120 180 words.
48 Gianfranco Catanzaro
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English Grammar and Composition 2: A Handbook 49
Exercise 4.5.
Read the advert for Ocean Safari and the notes you have written on it. Write a letter asking
for more information. Write between 120 180 words.
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50 Gianfranco Catanzaro
Exercise 4.6
You work or your school magazine. A local chef has agreed to do an
interview but wants more information. The editor of the school magazine
has sent you this article from the local newspaper and asked you to write a
letter to the chef. Using the information in the article and the notes you have
made write your letter of between 120 180 words.
___________________________________
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English Grammar and Composition 2: A Handbook 51
Exercise 4.7.
You have read an article in your local newspaper in which your local MP talks about
environmental problems. Read the extract from the article on which you have made some
notes. Then write a letter to the editor of the newspaper, using all your notes.
Then I asked Mrs. Collins about the environmental problems Not true
in her local area.
We have made a lot of progress recently, she replied. Our
loca river, for example, is now much cleaner than it was two
years ago. We have made a real effort to support local
Tourism still environmental groups and we help them in whatever we can.
falling sea dirty! Our beach-cleaning scheme has also been a great success, Didnt help
with local young people helping to attract tourism. My party Greenpeace with
is proud of our record on these problems in my area. advertising costs
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52 Gianfranco Catanzaro
Exercise 4.8
You have seen this interview with a local businessman in your local paper. Write a letter to
the newspaper editor including all your notes.
Not true
Mr. Frank Yates, a local businessman, agrees. The local still lots of
council has done a lot in your area. Theyve done a very good garbage!
job of cleaning up the city centre. Theyve also done all the
They only work they promised to do on the local park, including They promised a
organized building a new basketball court. Im sure young people will new youth club but
one welcome that. They have also worked very closesly with local didnt build it
meeting people to plan for the future
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English Grammar and Composition 2: A Handbook 53
Exercise 4.9.
A friend has given
you the address of
Greenpeace and
you are interested
in the possibility of
joining. You have
decided to write
them a letter to
find out more
about the
organization
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54 Gianfranco Catanzaro
Exercise 4.10
Your basketball team is interested n
taking part in an international sports
tournament for young people but only
has the advertisement shown below
and need more information.
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English Grammar and Composition 2: A Handbook 55
Exercise 4.11
Your debating team at school is
interested in attending an
International Youth Conference
Debate on global warming but you
only have the advert below and so
need more information.
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56 Gianfranco Catanzaro
Exercise 4.12
You are staying in Britain and have recently been to a music festival. You enjoyed the
festival but you have some suggestions to make so that next one will be better. Read the
advertisement for the festival and the notes you have made. Then write a letter to the
organizer giving your opinion of this years festival and making your suggestions for next
year.
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English Grammar and Composition 2: A Handbook 57
Exercise 4.13
You and your family are considering going on a cruise around the Mediterranean. You have
seen the advertisement below and would like more information. Read the advertisement
and the notes which you have made. Then write your letter to the travel agent covering the
points in your notes and adding any relevant information about your family
58 Gianfranco Catanzaro
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English Grammar and Composition 2: A Handbook 59
Exercise 4.14
The editor of your school magazine has asked you to
arrange an interview with a local sportswoman. On the
right there is part of a letter the sportswoman has sent
you.
Read the letter and the notes from the magazine editor
on the right. Then write a letter to Ms. McDougal
arranging the interview and answering her questions.
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60 Gianfranco Catanzaro
Exercise 4.15
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English Grammar and Composition 2: A Handbook 61
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62 Gianfranco Catanzaro
Exercise 4.16
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English Grammar and Composition 2: A Handbook 63
Exercise 4.18
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64 Gianfranco Catanzaro
English Grammar and Composition 2: A Handbook 65
5
Letter of Application
A letter of application also known as a cover letter is a document sent along with your
resume to provide additional information on your skills and experience.
A letter of application typically provides detailed information on why are you are qualified for
the job you are applying for. Effective application letters explain the reasons for your
interest in the specific organization and identify your most relevant skills or experiences.
Our application letter should let the employer know what position you are applying for, why
the employer should select you for an interview, and how you will follow-up.
First Paragraph: Why you are writing - mention the job you are applying for and
where you found the listing.
Middle Paragraph(s): What you have to offer the employer - mention why your
skills and experience are a good fit for the job.
Last Paragraph: Say thank you to the hiring manager for considering you and note
how you will follow up.
Im looking for someone to help look after my 2 children ages 10 and 8, during the
summer holidays.
You must have some previous experience of looking after children, and you must be
able to organize sports and games and ofther fun, healthy activities. My kids love
sports!
Please contact Mrs. Green
Look at the application letter Helen wrote on the next page and answer the questions:
66 Gianfranco Catanzaro
I would be very grateful if you could let me know what the rate of pay per hour
would be, and which hours during the summer I would be expected to work. I
could be free everyday if necessary from the beginning of June until the end
of September.
Yours sincerely,
Helen Taylor
Underline the parts of the letter where Helen responds to these points. Write the
letters a e next to them.
2. Hellen also gives three other pieces of relevant information about herself. What are
they? Find and underline them.
3. Helen gives two pieces of information about the advertisement. What are they?
Find and underline them.
4. She asks Mrs. Green two questions. Can you find them?
English Grammar and Composition 2: A Handbook 67
Exercise 5.1
Write a word from the box in each gap to complete the phrases.
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English Grammar and Composition 2: A Handbook 69
Exercise 5.2
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70 Gianfranco Catanzaro
Exercise 5.3
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English Grammar and Composition 2: A Handbook 71
Exercise 5.4
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72 Gianfranco Catanzaro
Exercise 5.5
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English Grammar and Composition 2: A Handbook 73
Exercise 5.6
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74 Gianfranco Catanzaro
Exercise 5.7
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English Grammar and Composition 2: A Handbook 75
Exercise 5.8
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76 Gianfranco Catanzaro
Exercise 5.9
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English Grammar and Composition 2: A Handbook 77
Exercise 5.10
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78 Gianfranco Catanzaro
Exercise 5.11
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English Grammar and Composition 2: A Handbook 79
Exercise 5.12
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80 Gianfranco Catanzaro
Exercise 5.13
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English Grammar and Composition 2: A Handbook 81
6
Letter of Complaint
An effective complaint letter is short and to the point and includes documentation.
Written correctly it can also help make your voice heard and achieve your goals.
Keep in mind that most errors are unintentional: and realize that most businesses
and organizations want to address and clear up complaints quickly in order to have
satisfied customers or members.
Address your letter to a specific person: Letters addressed to "Dear Sir" or "To
Whom it May Concern" are not as effective and will likely not reach the right person.
Call ahead and ask for the name of the manager and his or her administrative assistant.
Writing to the assistant may ensure your letter reaches the manager.
Begin your letter on a positive tone. Consider how you'd react if an angry customer
approaches you and shouts obscenities versus someone who smiles who begins the
conversion with compliments.
Be brief: Keep your complaint letter to one page, and write short paragraphs rather
than long ones.
Be honest and straightforward Include sufficient detail to back up your claim and to
show that you have thoroughly researched the subject. However, omit irrelevant details.
Maintain a firm but respectful tone, and avoid aggressive, accusing language
Keep your complaint letter concise and professional.
Do not threaten! If a company has repeatedly given you bad service and refuses to
correct the situation and you feel that your only recourse is to pursue legal action, voice
your feelings in a tactful but firm way. However, don't threaten legal action unless you
are willing to follow through with it.
Use tact, and be direct, but respectful If you need to make a complaint to or about
people that you will still have contact with on a regular basis, your complaint needs to
accomplish its purpose without destroying the relationship.
Indicate what the reader can or should do to address your complaint, and specify
how long you are willing to wait to have your complaint resolved. (Be reasonable.)
Communicate clearly, but respectfully, that you are dissatisfied with the service you
have received.
Explain why your suggestion or request for retribution should be granted (if you
made one).
Make your concerns known to politicians and bureaucrats. (Note: Your letter is
more likely to be answered if you discuss specific concerns rather than political
issues.)
Exercise 6.1
Read the following advertisement and answer the questions
Look at the advertisement again and answer T for true or F for False
1. They can always get your tickets for the London show you want to see
2. The train leaves at nine oclock on Saturday morning
3. You have to leave London before nine oclock on Sunday evening
4. The weekend costs more if you live a long way from London
5. The advert suggests that the hotels are close to the theatres
6. The advert says which hotel you will stay in
English Grammar and Composition 2: A Handbook 83
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English Grammar and Composition 2: A Handbook 85
Exercise 6.2
You attended a summer course at
the Queens School of English.
Look at the advert and the notes
you made on it when you got back
home. Write your complain letter
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86 Gianfranco Catanzaro
Exercise 6.3
You recently bought a CD throw a magazine promotion. Look at the advertisement and the
notes you have made. Write your complain note
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English Grammar and Composition 2: A Handbook 87
Exercise 6.4
You have returned from a
Thomsuns Holiday camp which
was very disappointing. You
decided to write a letter to complain
to the company about the holiday
and ask for your money back.
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88 Gianfranco Catanzaro
Exercise 6.5
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English Grammar and Composition 2: A Handbook 89
Exercise 6.6
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90 Gianfranco Catanzaro
Exercise 6.7
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English Grammar and Composition 2: A Handbook 91
Exercise 6.8
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92 Gianfranco Catanzaro
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Exercise 6.9
Read the following advertisement with the notes you have made. Then using the
information write a letter to the coach company complaining about the excursion and asking
for some money back
English Grammar and Composition 2: A Handbook 93
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94 Gianfranco Catanzaro
Exercise 6.10
You bought a computer game
from a mail-order catalogue
but you were disappointed
when it arrived. Read the
advertisement carefully and
the notes which you have
made. Then write a letter to
the manager of the company,
complaining about the game
and asking for your money
back, or a better game.
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English Grammar and Composition 2: A Handbook 95
Exercise 6.11
You recently bought a pair of
jeans from a mail-order
catalogue, but you are not
happy with them. Read the
advertisement carefully and
the notes you have made.
Then write a letter to the
manager of the company,
complaining about the jeans
and asking for your money
back
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96 Gianfranco Catanzaro
English Grammar and Composition 2: A Handbook 97
7
Gerunds & Infinitives
When we need to write two verbs together, there are two different patterns:
Verb + to + verb
Verb + ing
Exception:
Stop:
I stopped to play soccer = I finished what I was doing to start playing soccer
Exercise 7.1
Complete the sentences with the verbs at the end of each sentence
Exercise 7.2
Complete the sentences for each situation.
English Grammar and Composition 2: A Handbook 99
Exercise 7.3
Complete the sentences with one of the verbs of the box
Exercise 7.4
Complete the sentences for each situation
100 Gianfranco Catanzaro
Exercise 7.5
Complete the sentences with the correct form of the verbs
8
The Article
Read the following writing types and match them to who are going to read them.
You have just seen the following announcement in a young peoples magazine
Have you ever taken part in a talent contest? If you have, wed love to hear at your
experience. What kind of act did you do? What happened? How did you feel? Did
you win? Well publish the best article in the next months issue.
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104 Gianfranco Catanzaro
Exercise 8.1
English Grammar and Composition 2: A Handbook 105
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English Grammar and Composition 2: A Handbook 107
Exercise 8.2
Match the connectors in list A with the words which have a similar meaning in List B.
A B
1. Nowadays a. In my view
2. In addition b. Therefore
3. In conclusion c. Today
4. So d. First of all
5. In my opinion e. To sum up
f. As well
A good neighbor is someone who respects other people and helps them if necessary.
(1)______________________, good neighbors are rare and some people do not know who
their neighbors are!
(2)_________________, a good neighbor is not nosy or noisy: they do not ask you
personal questions or gossips about you; (3)_______________, they do not make a lot of
noise when you want to relax or sleep.
Of course, they should invite you to the party because good neighbors are also friendly!
(4)___________________, you should be able to pop in and chat to your neighbor and
have a cup of coffee together. Good neighbors are also willing to help you if you need
them, (5) ________________, if you need a doctor urgently, they are happy to call one for
you.
You are going to answer the questions below. Before you write, make notes about your
ideas.
An international young magazine has asked for articles on: What makes a good friend?
Vocabulary box:
Now write your article using the following plan and the notes you make
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English Grammar and Composition 2: A Handbook 109
Exercise 8.3
An international young peoples magazine has asked its readers to write an article
describing their perfect day. First look at the photos and then decide which of these things
you would like to do in your perfect day.
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English Grammar and Composition 2: A Handbook 111
Exercise 8.4
You have been asked by an international students magazine to write an article about
problems caused by the weather n your country.
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112 Gianfranco Catanzaro
Exercise 8.5
Look at the note your editor has
sent you. Write your article
about an athletic club for the
school magazine.
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English Grammar and Composition 2: A Handbook 113
Exercise 8.6
A students magazine has asked you to write an article imagining the advantages and
disadvantages of being famous. Before you write here are some ideas:
You can buy whatever you want
You have no privacy
You travel all over the world
People are jealous of your success
You are recognized wherever you go
People want your autograph
You need bodyguards
You meet lots of other famous people
People are interested in your opinions
Journalists and photographers follow you around
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114 Gianfranco Catanzaro
Exercise 8.7
Your school magazine is running a series of articles under the title: Why Im a fan of
modern technology. Write an article to appear in the series expressing your opinion.
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English Grammar and Composition 2: A Handbook 115
Exercise 8.8
Your school magazine has invited you to suggest ways in which ordinary people can help
to protect the environment. Write an article for the magazine giving your suggestions.
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116 Gianfranco Catanzaro
Exercise 8.9
Your school magazine has invited you to suggest ways in which your school could be more
environmentally friendly. Write an article for the magazine, giving your suggestions.
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English Grammar and Composition 2: A Handbook 117
Exercise 8.10
A national student magazine has asked you to write an article on how young people might
choose a career. Write your article for the magazine
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118 Gianfranco Catanzaro
Exercise 8.11
Your school magazine is running a series of articles under the title my dream job. Write
your article to appear in the series describing your ideal job
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English Grammar and Composition 2: A Handbook 119
Exercise 8.12
A local newspaper has invited readers to write short articles about how they imagine the
world of work will change over the decades. The best articles will be published in the
newspaper
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120 Gianfranco Catanzaro
Exercise 8.13
You have just seen this announcement in an international student magazine
We are looking for articles on this subject. Write and tell us what you think
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English Grammar and Composition 2: A Handbook 121
Exercise 8.14
Your favorite magazine is running a writing competition this month. This prize is a tour
round a televisions studio. To enter the competition, you have to write an article describing
your favorite television program and explaining why you would recommend it to others.
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Exercise 8.15
Your school magazine is running a series of articles under the title Radio and Young
people. You have been asked to write an article to appear in the series giving your views
on how popular radio is with your people today.
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English Grammar and Composition 2: A Handbook 123
9
Articles
THE
We use the when it is clear which thing or person we mean:
Note:
The sun / the moon / the world / the sky / the ocean / the ground / the country
The sky is blue and the sun is shinning
The
I like swimming in the ocean
They live in a big city, but they want to live in the country
The police / the fire department / the army
The My brother is a soldier. He is in the army
Call the police! Theres been a robbery
The piano / the guitar / the trumpet, etc (musical instruments
The
Tom is learning how to play the piano
The radio, but television (without the)
The I listen to the radio a lot
I like watching television (not the television)
Breakfast / lunch / dinner
The I never have breakfast (not the breakfast)
What are you going to have for lunch?
Dinner is ready
124 Gianfranco Catanzaro
We use a/an when there are many of the things we are talking about. We use the, when we
refer to some of them specifically. Look at the examples:
Rome is a big city in Italy (there Rome is the capital of Italy (there
are many big cities in Italy and is only one capital of Italy)
Rome is one of them)
Tim sat down on a chair when he Tom sat down on the chair next
arrived (there are many chairs in to me.
the room)
Exercise 9.1
Complete the sentences with a/an or the
21. We stayed at a very nice hotel - I cant remember _________ name now
22. There isnt _________ airport near where we live. _________ nearest airport in 70
kilometers away
23. Our flight was delayed. We had to wait at _________ airport for three hours
24. Excuse me please. Can you tell me how to get to _________ airport?
25. Are you going away next week? No, _________ week after next
26. Im going away _________ week in September
27. Gary has a part-time job. He works three mornings _________ week.
28. Tom is in ________ bathroom. Hes taking ________ shower
29. This is a nice room, but I dont like ________ color of ________ carpets
30. We live in ________ old house near ________ train station. Its two miles from
________ city center.
31. This morning. I bought _________ newspaper and _________ magazine. _________
newspaper is in my bag but I cant remember where I put _________ magazine
32. I saw _________ accident this morning, _________ car crashed into _________ tree.
_________ driver of _________ car wasnt but but _________ car was badly
damaged.
33. There are two cars parked outside _________ blue one and _________ grey one.
_________ Blue one belongs to my neighbors, I dont know who _________ owner of
_________ grey one is.
34. My friends live in _________ old house in _________ small village. There is
_________ beautiful garden behind _________house. I would like to have _________
garden like this
Exercise 9.2
Put a/an or the where necessary in these sentences:
8. Yesterday I bought jacked and shirt Jacket was cheap, but shirt was expensive
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9. Peter and Mary have two children, boy and girl. Boy is seven years old and girl is
three.
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Exercise 9.3
Complete the sentences using a/an or the and one of the words from the box
Exercise 9.4
Put a if the sentence is correct, write THE where necessary
Exercise 9.5
Complete these sentences with the same and one of the words from the box
1. I live on Water Street and you live on Water Street. We live on ______________
2. I arrived at 8.30 and you arrived at 8.30. We arrived at ____________________
3. I have no money and you have no money. We have _____________________
4. Hes 25 and shes 25. They are ______________________________
5. My shirt is dark blue and my jacket is dark blue. They are ___________________
6. Im leaving on Monday and youre leaving on Monday. Were leaving on _________
Exercise 9.6
Complete the sentences with THE and one word from the box
Exercise 9.7
Write a/an if necessary. If the sentence is correct write a
Exercise 9.8
Complete the sentences with a/an or the where necessary. If no word is needed write a
10
Quantifiers
We use much in questions and negative sentences. We do not normally use Much in
positive sentences
Exercise 10.1
Complete the sentences with How much or how many
Exercise 10.2
In some of these sentences the word much is incorrect or unnatural. Change much to
many or a lot (of) where necessary. Write a if the sentence is correct.
We use a little + uncountable noun to refer there is some but not much:
She didnt eat anything, but she drank a little water.
I speak a little French.
We use a few + plural noun to refer there is some but not many
Last night I wrote a few emails
Were going away for a few days
I speak a few words of Polish
Exercise 10.3
Complete the sentences with a little or a few and one word from the box
Exercise 10.4
Complete the sentences with Little, a little, few or a few
Exercise 10.5
Complete the sentences with much, many, few, little
Exercise 10.6
Write A where necessary, if the sentence is correct, write a
11
The Past Perfect
The past perfect is had + past participle. We use the past perfect to talk about something
that happened before another past action.
When Sarah arrived to the party, Paul had gone home. (Paul left the party before
Sarah arrived).
When we got home last night, we found somebody had broken into the flat.
Karen didnt want to go to the cinema with us because she had seen the film
At first we thought I had done the right thing, but I soon realised that I had made a
big mistake.
Exercise 11.1
Read the situations and write sentences from the words
2. You went back to your home town after many years. It wasnt the same as before
(it change a lot) _____________________________________________________
4. You went to the cinema last night. You got to the cinema late
(The film begin)______________________________________________________
Exercise 11.2
Complete the text with the past perfect
We left the village of Moreton 15 years go. Last week, I went back there for the first time. I
was shocked. It _______________________(change) a lot. It wasnt a village any more. It
_______________________(grow) into a town. They _______________________(close)
my old school. In its place, they _______________________(build) a sports centre. A lot of
new shops _____________(open) on the main street. My favourite toy shop
______________(become) a mobile phone shop. They _________________(plant) trees
around the market square. They _____________________(make) Park Street wider. The
cup and Saucer face _____________________(move) from Park Street to New Road. The
New Inn _____________________(become) The Moreton Hotel. The people living in our
old house _______________________(paint) it pink. And they
_______________________(put) a stupid sign on the front door The Pink House. I didnt
like the new Moreton, so I only spent an hour there. Then I got back on the train and came
home.
English Grammar and Composition 2: A Handbook 135
Exercise 11.3
Complete the sentences with verbs from the box in past perfect
12
The Short Story
1. Structure of Your Short Story: Novice writers are often given this advice on how
to structure their short stories:
Put a man up a tree
Throw stones at him
Get him down
When you come to think of it, it's good advice for any writer. So follow the steps in
the plan below to start writing great short stories.
Start with a situation - a problem to be resolved for your protagonist (the man up the
tree).
Then present the problems that can occur (throw some stones): Misunderstandings
/ mistaken identity / lost opportunities etc
The final step is to show how you can solve the problem - get the man down from
his leafy perch - safely. Love triumphs / good conquers evil / honesty is the best
policy / united we stand
3. Short Story Theme: Every piece of writing must have a message or thread of
meaning running through it, and this theme is the skeleton or framework on which
you hang your plot, characters, setting etc.
As you write, make sure that every word is related to this theme.
It's tempting to use your short story to show off your talents at characterization,
descriptive writing, dialogue or whatever, but every excess word is a word that
dilutes the impact of your story.
The best stories are the ones that follow a narrow subject line. Decide what the
point of your story is and even though it's tempting to digress, you must stick to the
point otherwise you end up with either a novel beginning or a mish-mash of ideas
that add up to nothing.
4. Time Span for Your Short Story: An effective short story covers a very short time
span. It may be one single event that is momentous in the life of your main
character or the story may take place in a single day or even an hour. Try to use
the events you depict to illustrate your theme.
138 Gianfranco Catanzaro
5. Setting for Your Short Story Because you have such a limited number of words to
convey your message, you must choose your settings carefully ... there's no room
for free-loaders in a short story!
That doesn't mean you have to be trite or predictable when deciding on settings.
For example, some of the most frightening settings for thrillers are not cemeteries
or lonely alleys, but normal places where readers can imagine themselves. Appeal
to your readers' five senses to make your settings more real.
6. Characters in Your Short Story: Around three main characters are all a short
story can effectively deal with because too many will distract you from your theme.
Don't give in to the urge to provide detailed background on your characters, decide
on the characteristics that are important for your theme and stick to those. If you fall
in love with your character, use him/her as the basis for a novel later on.
8. Vivid Imagery for Your Short Story: Capture the reader's interest in, and empathy
for, your characters. You need to paint such a vivid picture that the reader can
imagine himself or herself to be in the scene. Again this goes back to placing
yourself there and transposing this into your writing as we discussed earlier.
9. Plot for Your Short Story: Begin with an arresting first paragraph or lead, enough
to grab the readers and make them curious to know what happens next.
Make sure your plot works - there must be a beginning, middle and an end. But
don't spend too much time on the build-up, so that the climax or denouement (as in
the twist ending) is relegated to one sentence, leaving the reader bothered and
bemused but sadly, not bewitched.
And don't signal the twist ending too soon - try to keep the reader guessing until the
last moment. If you're telling a fast-moving story, say crime, and then keep your
paragraphs and sentences short. It's a trick that sets the pace and adds to the
atmosphere you're conveying to the reader.
English Grammar and Composition 2: A Handbook 139
DEVELOPING NARRATIVE
140 Gianfranco Catanzaro
You have decided to enter to short story competition. The rules of the competition states
that your story must begin with the following phrase
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Exercise 12.1
Write a description of an unforgettable day when you saw a great show. The story must
end with the sentence
Paragraph 1: Background information. How old were you? Which show did you see? How
did you feel?
Paragraph 2: Where did the show take place? How did you feel as you arrived?
Paragraph 3: What happened on stage? How did the audience react?
Paragraph 4: How did the show end? How did the audience react? How did you feel?
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English Grammar and Composition 2: A Handbook 143
Exercise 12.2
You have decided to enter to a short story competition. The competition rules say that the
story must begin or end with the following words:
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Exercise 12.3
You have decided to enter to a short story competition. Before you begin, choose one of
these phrases to finish your story
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English Grammar and Composition 2: A Handbook 145
Exercise 12.4
Write a story starting with the following phrase
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Exercise 12.5
Write a story whose last phrase is:
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English Grammar and Composition 2: A Handbook 147
Exercise 12.6
You have decided to enter to a short story competition. The rules state that your story must
end with the following words
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Exercise 12.7
Your teacher has asked you to write a story for the English Magazine. It must begin with
the following words:
When I first saw Louise, I got completely the wrong impression of her
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English Grammar and Composition 2: A Handbook 149
Exercise 12.8
Write a story beginning with the following phrase:
As the door slowly opened, I was surprised to see Tom standing there.
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Exercise 12.9
Your school magazine has asked students to write a series of stories. Each story must
begin with the following phrase:
Martha knew she would never be the same after everything that had happened
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English Grammar and Composition 2: A Handbook 151
Exercise 12.10
A travel company is organizing a short story competition. To enter to the competition you
have to write a story about an exciting journey. The story must begin like this:
Rebecca knew from the beginning that this would be a journey to remember
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Exercise 12.11
Write ka story beginning with the following expression
How are you going to get home? Asked Tim with a worried expression
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English Grammar and Composition 2: A Handbook 153
13
Relative Clauses
1 sentence
I met a woman who can speak six languages
1 sentence
Jim was wearing a hat which was too big for him
Exercise 13.1
Write sentences about the people in box A is a person who chose an ending from B to
complete the sentences:
A B
A thief a dentist Takes photographs is very intelligent
A butcher A genious Sells meat plays a musical instrument
A musician A liar Is sick in the hospital doesnt tell the truth
A patient A photographer Steals things takes care of your teeth
154 Gianfranco Catanzaro
1. __________________________________________________________________
2. __________________________________________________________________
3. __________________________________________________________________
4. __________________________________________________________________
5. __________________________________________________________________
6. __________________________________________________________________
7. __________________________________________________________________
8. __________________________________________________________________
Exercise 13.2
Make one sentence using who or which
Exercise 13.3
Complete with who, which or where
9. The London Eye, _________ takes thirty minutes to go around, will give you an
amazing view of the city
10. A coffee marker is a machine ____________ makes coffee
11. I dont like people ____________never stop talking
12. Have you seen the money ____________was on the table?
13. Why does he always wear clothes ____________ are too small for him?
14. Tate Modern is the art gallery _________ you can see the most exciting modern
art.
15. Big Ben is the cock _________every visitor wants to photograph
16. Convent Garden _________musicians and actors perform at weekends is very
popular with tourists
17. People _________are interested in fashion will love the clothes at Portobello
Market
18. In London, there are parks _________ you can swim, ride horses or have boat
rides
19. Camden Market _________you can shop, eat or look at people is a great place to
go on Sunday
20. The writer Samuel Johnson _________was born in 1709 said: When a man is tired
of London, he is tired of life.
Exercise 13.4
Complete the sentences. Choose one ending from the box and change it into a relative
clause
Appendix 1:
List of Irregular Verbs
Appendix 2:
List of Regular Verbs
The list below contains the 600 more common regular verbs in English
Appendix 3:
Phrasal verbs Bank
168 Gianfranco Catanzaro
English Grammar and Composition 2: A Handbook 169
170 Gianfranco Catanzaro
English Grammar and Composition 2: A Handbook 171
Bibliography
Mann M. & Taylore Knowles S. (2003) Skills for First Certificate: Writing. Oxford:
Macmillan
Several years of experience in EFL teaching, teacher training, coordinating and designing
language programmes in General English, Business English and Cambridge ESOL
Examinations preparation courses at different prestigious schools and Universities in Peru.
He has been the Academic Consultant for Macmillan Publishers for northern Peru; The
Head of English Department for the three schools sponsored by Southern Peru Copper
Corporation and The Centre Exams Manager for the University of Cambridge ESOL
Examinations for southern Peru. He is a regular contributor to the Language, Literature and
Cultural Studies at the Military Technical Academy Publishing House in Bucharest,
Romania. Currently he is an internal Assessor and script marker for English B High Level at
the International Baccalaureate Organization.
174 Gianfranco Catanzaro