Domain Model of The Technicalservice System: Nguyen Thi Thanh Truc

Domain model of the TechnicalService system
Nguyen Thi Thanh Truc
Table of Contents
1 TechnicalService .......................................................................................................................................................... 2
1.1 TechnicalService diagram ........................................................................................................................................... 2
1.2 Customer ..................................................................................................................................................................... 3
1.3 Customer Administrator .............................................................................................................................................. 4
1.4 Payment ...................................................................................................................................................................... 4
1.5 Product ........................................................................................................................................................................ 5
1.6 Repair Order................................................................................................................................................................ 6
1.7 Repair Order Administrator ........................................................................................................................................ 7
1.8 Shipping Company ...................................................................................................................................................... 7
1.9 Spare Part .................................................................................................................................................................... 8
1.10 Address of C ............................................................................................................................................................. 9
1.11 Address of S.C .......................................................................................................................................................... 9
1.12 Attribute Task ........................................................................................................................................................... 9
1.13 BillingID ................................................................................................................................................................... 9
1.14 CustomerID ............................................................................................................................................................... 9
1.15 Date of receive ........................................................................................................................................................ 10
1.16 Date of return .......................................................................................................................................................... 10
1.17 Define Task ............................................................................................................................................................. 10
1.18 Email of C ............................................................................................................................................................... 10
1.19 Issues of product ..................................................................................................................................................... 11
1.20 Name of C ............................................................................................................................................................... 11
1.21 Name of Product ..................................................................................................................................................... 11
1.22 Name of S.C ............................................................................................................................................................ 11
1.23 Payment Method ..................................................................................................................................................... 11
1.24 ProductID ................................................................................................................................................................ 12
1.25 Spare Part ................................................................................................................................................................ 12
1.26 Tel of S.C ................................................................................................................................................................ 12
1.27 Website of S.C ........................................................................................................................................................ 12
1.28 telephone of C ......................................................................................................................................................... 12
Model Report 14 November, 2017
1 TechnicalService
Package in package 'Model'
TechnicalService
Version 1.0 Phase 1.0 Proposed
student created on 04.11.2017. Last modified 04.11.2017
1.1 TechnicalService diagram

Class diagram in package 'TechnicalService'
TechnicalService
Version 1.0
Shipping Company
- Name: Nameof S.C

- Telephone: Tel of S.C
- Address: Address of S.C
- Website : Website of S.C
Product *
- Name of Product: Name of Product

- ProductID: ProductID
1
Customer
Customer Administrator
- Name : Name of C
- CustomerID: CustomerID - Customer : Customer
- Telephone: telephone of C * 1 - Date of receive product : Date of receive
- Date of return product: Date of return
- Email : Email of C
- Address: Address of C
1
*
Repair Order Repair Order Administrator
- Customer: Customer - Define Task : Define Task

- Payment Method: Payment Method - Attribute Task : Attribute Task
1 * 1
- Total cost: int
- Issues of product: Issues of product
Payment
1
- BillingID: BillingID
- Situation of Bill: boolean = true
Spare Part
- Name of Product : Name of Product

- Spare part: Spare Part
- Quatity: int
Figure 1: TechnicalService
Page 2 of 13
1.2 Customer
Class in package 'TechnicalService'
Customer who send their Lawn mowers to Customer Administrator by themselves or they will ask shipping company to
help them to ship their Lawn mowers
Customer
OUTGOING STRUCTURAL RELATIONSHIPS
Aggregation from Customer to Customer Administrator

[ Direction is 'Source -> Destination'. ]
ATTRIBUTES
Name : Name of C Private
Name of customer who sent product

[ Is static False. Containment is Not Specified. ]
CustomerID : CustomerID Private
Each customer will have his own ID

Telephone : telephone of C Private
Telephone number of customer

Email : Email of C Private
Email of customer
Address : Address of C Private
Address of customer
ASSOCIATIONS
Association (direction: Unspecified)
Source: Public (Class) Customer Target: Public (Class) Repair Order

Cardinality: [*] Cardinality: [1]
Source: Public (Class) Customer Target: Public (Class) Product
Source: Public (Class) Payment Target: Public (Class) Customer
Page 3 of 13
ASSOCIATIONS
Cardinality: [1] Cardinality: [1]
Source: Public (Class) Shipping Company Target: Public (Class) Customer
1.3 Customer Administrator

Customer Administrator will be stored information of customer which are linked to customer class and also date of
receive product and date of return product
Customer Administrator
INCOMING STRUCTURAL RELATIONSHIPS
Aggregation from Customer to Customer Administrator

ATTRIBUTES
Customer : Customer Private
Information of customer which are linked with Customer class

Date of receive product : Date of receive Private
The date when Customer Administrator receive the products from customers
Date of return product : Date of return Private
The date when Customer Administrator return the products to customers
ASSOCIATIONS
Source: Public (Class) Product Target: Public (Class) Customer Administrator

1.4 Payment
Page 4 of 13
This is class for payment. It stores billing ID for customer Administrator to check the customer paid their bill or not
before Customer Administrator return Lawn mowers which are fix to customers
Payment
ATTRIBUTES
BillingID : BillingID Private
ID number of bill to let Technical Service check that customers paid or not before they send products to customers
Situation of Bill : boolean Private = true
Situation of Bill is paid or still not. And Customer Administrator just return those product after customer paid for bill
ASSOCIATIONS
Source: Public (Class) Payment Target: Public (Class) Customer

Cardinality: [1] Cardinality: [1]
1.5 Product
All products are lawn mowers
Product
ATTRIBUTES
Name of Product : Name of Product Private
Name of Lawn mowers

ProductID : ProductID Private
ID of Lawn mowers to distinguish what kind of Lawn mowers

ASSOCIATIONS
Source: Public (Class) Product Target: Public (Class) Customer Administrator

Page 5 of 13
ASSOCIATIONS
Source: Public (Class) Shipping Company Target: Public (Class) Product

Cardinality: [1] Cardinality: [*]
Source: Public (Class) Customer Target: Public (Class) Product
1.6 Repair Order

Repair Order make the order for customer, it includes information of customer which are linked to customer class and
what kind of payment customer want to (visa, credit and so on), how much customers need to pay and what spare part
need to be replaced in these lawn mowers
Repair Order
Aggregation from Repair Order to Repair Order Administrator

Aggregation from Spare Part to Repair Order

ATTRIBUTES
Customer : Customer Private
Information of customer which are linked with Customer class

Payment Method : Payment Method Private
What kind of payment customers want to pay

Total cost : int Private
How many money customers need to pay after their lawn mowers are fixed
Issues of product : Issues of product Private
what kind of issues these lawn mowers have

Page 6 of 13
ASSOCIATIONS
Source: Public (Class) Customer Target: Public (Class) Repair Order

1.7 Repair Order Administrator

Repair Order Administrator will define what task Technical Staff needs to do and who will fix these Lawn mowers.
Repair Order Administrator

Aggregation from Repair Order to Repair Order Administrator

ATTRIBUTES
Define Task : Define Task Private
Define what kind of task Technical Staff needs to do

Attribute Task : Attribute Task Private
Who will receive these tasks and fix them.

1.8 Shipping Company

Shipping company is company which help customers send their products to Customer Administrator
Shipping Company
ATTRIBUTES
Name : Nameof S.C Private
Name of Shipping Company

Telephone : Tel of S.C Private
Telephone number of Shipping Company
Page 7 of 13
ATTRIBUTES
Address : Address of S.C Private
Address of Shipping Company

Website : Website of S.C Private
Website of Shipping company where customers can check information and track shipping code to know where is their
products now
ASSOCIATIONS
Source: Public (Class) Shipping Company Target: Public (Class) Product

Cardinality: [1] Cardinality: [*]
Source: Public (Class) Shipping Company Target: Public (Class) Customer
1.9 Spare Part

What kind of Spare Part Lawn mowers need to be replace
Spare Part
Aggregation from Spare Part to Repair Order

ATTRIBUTES
Name of Product : Name of Product Private
Name of product
Spare part : Spare Part Private
Name of Spare Parts which will replace old one

Quatity : int Private
How many spare parts need to be replace for
Page 8 of 13
ATTRIBUTES
1.10 Address of C
DataType in package 'TechnicalService'
This is place for entering address of Customer
Address of C
1.11 Address of S.C

This is place for entering address of Shipping Company
Address of S.C
1.12 Attribute Task

This is place for entering the name of technician who will receive those tasks and fix them.
Attribute Task
1.13 BillingID
This is place for entering the ID of bill
BillingID
1.14 CustomerID
Page 9 of 13
This is place for entering the ID of Customer
CustomerID
1.15 Date of receive

This is place for entering the date Customer Administrator receive products from their customers
Date of receive
1.16 Date of return

This is place for entering the date Customer Administrator return products to their customer
Date of return
1.17 Define Task

This is place for entering tasks which Technicians need to do
Define Task
1.18 Email of C
This is place for entering email of customer
Email of C
Page 10 of 13
1.19 Issues of product

This is place for entering what kind of issues those lawn movers have
Issues of product
1.20 Name of C
This is place for entering name of Customer
Name of C
1.21 Name of Product

This is place for entering name of Product
Name of Product
1.22 Name of S.C

This is place for entering name of Shipping Company
Nameof S.C
1.23 Payment Method

This is place for entering which way Customer want to choose to pay
Payment Method
Page 11 of 13
1.24 ProductID
This is place for entering the ID of product
ProductID
1.25 Spare Part

This is place for entering what kind of Spare Parts lawn movers need to change
Spare Part
1.26 Tel of S.C

This is place for entering telephone of Shipping Company
Tel of S.C
1.27 Website of S.C

This is place for entering the website of Shipping Company
Website of S.C
1.28 telephone of C
This is place for entering the telephone number of Customer
Page 12 of 13
telephone of C
Page 13 of 13

Domain Model of The Technicalservice System: Nguyen Thi Thanh Truc

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Domain model of the TechnicalService system

Nguyen Thi Thanh Truc

1.1 TechnicalService diagram

- Name: Nameof S.C

- Name of Product: Name of Product

Repair Order Repair Order Administrator

- Customer: Customer - Define Task : Define Task

- Name of Product : Name of Product

OUTGOING STRUCTURAL RELATIONSHIPS

Aggregation from Customer to Customer Administrator

Name : Name of C Private

Name of customer who sent product

CustomerID : CustomerID Private

Each customer will have his own ID

Telephone : telephone of C Private

Telephone number of customer

Email : Email of C Private

Address : Address of C Private

Association (direction: Unspecified)

Source: Public (Class) Customer Target: Public (Class) Repair Order

Association (direction: Unspecified)

Source: Public (Class) Customer Target: Public (Class) Product

Association (direction: Unspecified)

Source: Public (Class) Payment Target: Public (Class) Customer

Association (direction: Unspecified)

Source: Public (Class) Shipping Company Target: Public (Class) Customer

1.3 Customer Administrator

INCOMING STRUCTURAL RELATIONSHIPS

Aggregation from Customer to Customer Administrator

Customer : Customer Private

Information of customer which are linked with Customer class

Date of receive product : Date of receive Private

Date of return product : Date of return Private

The date when Customer Administrator return the products to customers

[ Is static False. Containment is Not Specified. ]

Association (direction: Unspecified)

Source: Public (Class) Product Target: Public (Class) Customer Administrator

BillingID : BillingID Private

Situation of Bill : boolean Private = true

[ Is static False. Containment is Not Specified. ]

Association (direction: Unspecified)

Source: Public (Class) Payment Target: Public (Class) Customer

All products are lawn mowers

Name of Product : Name of Product Private

Name of Lawn mowers

ProductID : ProductID Private

ID of Lawn mowers to distinguish what kind of Lawn mowers

Association (direction: Unspecified)

Source: Public (Class) Product Target: Public (Class) Customer Administrator

Association (direction: Unspecified)

Source: Public (Class) Shipping Company Target: Public (Class) Product

Association (direction: Unspecified)

Source: Public (Class) Customer Target: Public (Class) Product

1.6 Repair Order

OUTGOING STRUCTURAL RELATIONSHIPS

Aggregation from Repair Order to Repair Order Administrator

INCOMING STRUCTURAL RELATIONSHIPS

Aggregation from Spare Part to Repair Order

Customer : Customer Private

Information of customer which are linked with Customer class

Payment Method : Payment Method Private

What kind of payment customers want to pay

Total cost : int Private