Erika D.

Bersch
EBersch@carthage.edu
(847) 769-9501

Objective:

To secure an internship with a sales organization that will allow the further development of my interpersonal skills. Seeking
the possibility of full time employment after graduation from Carthage in 2018.

Education:
Carthage College, Kenosha, WI August 2014 - Current
Major: Communications and Public Relations; Anticipated graduation: May 2018

Professional Skills:
Highly developed verbal & written communication skills
Proactive understanding of customer needs
Ability to gather, process and present information effectively
Strong organizational and prioritizing abilities
Effective time management and attention to detail skills

Work Experience:

Pleasant Prairie RecPlex, Pleasant Prairie Wi November 2016 - Present

Guest Services
Help members with account issues
Attend to all needs of new members
Promote membership opportunities
Answer phone calls and set up appointments

Buehler YMCA, Palatine IL June 2016 - Present

Camp Counselor
Provide a safe, positive, and educational summer experience to young children
Teach basic teamwork strategies and to help develop confidence
Develop many activities and games to introduce new skills and keep children intrigued

Eros Restaurant, Arlington Heights, IL May 2011- June 2016

Waitress
Memorized the entire daily menu and specials
Managed high-stress, fast paced serving section while maintaining professional demeanor
Contributed wherever necessary to ensure timely table flipping to minimize customer waiting period
Anticipated and attended to the customers needs promptly

Progressive Rehabilitation and Pilates Studio, Peachtree City, GA August 2015 - August 2015
Intern
Shadowed meetings between physical therapists and their clients
Observed the different modifications of exercises based on clients abilities
Called clients to schedule therapy sessions
Contacted doctors to thank for referrals
Cleaned beds and equipment after usage

Floor & Decor, Arlington Heights, IL June 2012 - August 2013

Cashier
Processed customer's purchases accurately and quickly
Filed inventory reports and maintained organization
Facilitated special orders and conducted follow-up calls to ensure on-time delivery
Communicated with returning customers to ensure their satisfaction

Arlington Heights Park District, Arlington Heights, IL August 2011 - August 2014
Swim Instructor
Provided a safe, positive, and educational swimming experience to young children
Taught the basic swim motions to improve skills and develop confidence
Developed activities and games to introduce new skills and keep children intrigued
Rewarded the children for improvement

Athletics:
Ten years of competitive figure skating; received six national figure skating titles
Girls Varsity Golf - Prospect High School

Academic Excellence:
Directors Grant - Carthage College
Edith & Frank Matthias Scholarship - Carthage College
Presidential Scholarship - Carthage College
Robert Todd Grant - Carthage College
Trustee Grant - Carthage College