COMMUNITY COLLEGE OF CITY UNIVERSITY

CITY UNIVERSITY OF HONG KONG

Information on a Course
offered by Division of Applied Science and Technology

Course Title: (English) Airline Operations and Passenger Services

(Chinese)
Course Code: AST21601
Credit Units: 3
Level: A2
Medium of Instruction: English
Pre-requisites: Nil
Pre-cursors: Nil
Equivalent Courses: DCO21601
Exclusive Courses: Nil
Course Duration: One Semester

Course Aims:
This course aims to provide students with a basic understanding of the operational aspects in the airline industry,
including passenger services, departure services, in-flight services and arrival services of airlines and passenger
services agents, as well as the safety and security issues, flight irregularities and disruption management in the airline
industry.

Course Intended Learning Outcomes (CILOs)

Upon successful completion of this course, students should be able to:
1. Outline the aviation geography, and structure of airline industry;
2. Explain the key roles of airlines and ground handling agents in the aviation system;
3. Appraise the operations in passenger services, departure services, in-flight services and arrival services of
airlines and ground handling agents;
4. Explain the safety and security issues applicable to the airline industry; and
5. Discuss the challenges of flight irregularities and disruption handling of airlines in general.

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Alignment of the CILOs with the PILOs of ASc in Airport Operations and Aviation Logistics:
CILOs (Please if the CILO(s)
is/are aligned with the PILO
Programme Intended Learning Outcomes (PILOs) 1 2 3 4 5
I. Develop a broad theoretical understanding in airport operations,

airline ground operations, and air freight logistics operations;
II. Work competently at associate level in professional jobs in aviation

and logistics industry and to pursue further studies at degree level;
III. Develop a solid foundation of generic skills, including skills in
languages, quantitative methods, information technologies,

interpersonal interaction and communication, problem analysis and
solving, as well as in independent and lifelong learning;
IV. Examine the major socio-political, cultural and economic issues
affecting aviation and logistics in the local, national, regional and
international contexts;
V. Relate major ideas in business, social science, arts and humanities,

science and technology to aviation and logistics.

Keyword Syllabus: (a brief description of the syllabus of the course)

Airline Geography
Basic structure of airline, ground handling agent, airline marketing.
Airline Operations
Passenger booking, departure services (check processes, lounge management, boarding gate handling, baggage
services, airside operations, and special passenger handling), in-flight services, arrival services (transit
passengers handling and baggage claims), flight irregularities and disruption handling, airline cargo booking,
airline import/export cargo handling, airline cargo handling procedure.
Airline Safety and Security
Local and international regulations; responsibilities for airline and airport; measures taken in booking, before
boarding, in-flight, and post-flight; human factors in airport operations.

Textbook Resource:
1. Rigas Doganis (2006), The airline business, Routledge, London; New York, 2nd edition.
2. Massoud Bazargan (2010), Airline operations and scheduling, Ashgate, Farnham, Surrey, England;
Burlington, VT, 2nd edition.
3. Stephen Shaw (2007), Airline marketing and management, Ashgate, Burlington, VT, 6th edition.

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Teaching and Learning Activities (TLAs): (designed to facilitate students achievement of the CILOs)
a. Lectures provide knowledge on the key concepts with practical examples about the airline operations.
b. Laboratories provide practical exercises and case studies to further strengthen the procedures of airline
operations.
c. Projects on specific topics in airline operations.
Teaching Schedule:
Lecture (hr/week): 2 Tutorial (hr/week): 1 Other (please specify) (hr/week): 1 (students time)

Assessment Tasks/Activities: (designed to assess how well the students achieve the CILOs)
Type of assessment tasks/activities % Brief Description of assessment tasks/ activities
i. Examination 60 A 2-hour close book examination to check student understanding on
various concepts in airline operations and other related areas.
ii. Project 15 Students need to analyse a case study, conduct researches, present
findings, and produce a written report in airline operations.
iii. Tutorial exercises 10 Practical exercises, such as verifying the passport, visa, and air ticket
of passengers, for students to apply concepts and knowledge learnt in
lectures.
iv. Test 15 Test is used to check the students ability to apply the essential
concepts in analysing the different airline operations issues.

Assessment Schedule (on the basis of Assessment Tasks/ Activities identified above)
Examination (%): 60 Duration (Hrs): 2 Coursework (%): 40 Participation (%): Nil
Grading Mode: Standard or Pass/Fail* (delete as appropriate)

Alignment of TLAs and Assessment Tasks/Activities with the CILOs:

TLAs (Please if the TLA(s) Assessment (Please if the Assessment(s)
is/are aligned with the CILO is/are aligned with the CILO
CILOs a. b. c. i. ii. iii. iv.
1. Outline the aviation
2. Explain the key roles
3. Appraise the operations in
4. Explain the safety and
5. Discuss the challenges of