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Improve Admissions'

Communication Efficiency
Jing Huang
November 15th, 2017

Communication is a complex t wo-way

process that can involve several
iterations before mutual understanding is
achieved. (Team FME, 2013)
Style of Communication
ACTIVE: straightfor ward and confident in discussions
followed by the quick response in decision makings.

LOGICAL: follow the logical time lines with some

strong opinions on how works have to be done.

CONNECTOR: tactful and considerate of others in the

discussion and of their point of view.

THINKER: always think before speaking and speak out

the facts rather than the feelings.
ISBN 978-1-62620-962-6
Communication Attitudes

Remain silent and tend to agree other persons


uninterested to involve in the discussions

Because they luck of the information to support their

point of views

ISBN 978-1-62620-962-6

Communication Attitudes
Passive Aggressive

Use body language or their voice or tone to gain the

control over people.

People might interrupt the discussions or lead the

discussions to another directions.

ISBN 978-1-62620-962-6

Communication Attitudes

People is not listening.

People express the view strongly.

Control the exchange to achieve his/her own goals.

ISBN 978-1-62620-962-6

Communication Attitudes

Creates an open and honest environment.

Encourage people to express their opinions


Related with peoples Emotional Intelligence.

ISBN 978-1-62620-962-6

Issues and Concerns
Less information sharing

Lack of group meeting

Lack of team spirit building

Short of communication
skills among team members

Passive or passive
aggressive communication
Workplace diversity

Peers hesitate to
adopt new things

Reluctant to provide

Language barriers
Possible Solutions
Possible training.

Clarify roles and responsibilities.

Build team spirit thought both formal and

informal occasions.

Encourage face to face communication with a

following up email.

Feedback and reflection.

Possible Solutions
Micro level
Improve personal communication skills by creating communication
friendly space; offering a platform for anonymous feedback;
knowing when to listen.

Direct communication and pick the right time.

Be open-minded and willing to change.

Promote diverse point of views.

Show respect.

Think before ask.

Positive and proactive.

Plan #1

Arrange group weekly meetings

Time: Friday

Participants: Jessica, Amanda, Jing

Plan #1
Arrange Monthly department meetings.
(Meetings have to be approved by IES

Time: Every Monday of that month.

Participants: staff members in IES

Plan #2

Actively searching and attending the

training session through the Board
Training Service.

Participant: Jing, Jessica, Amanda

Plan #3

Celebration (informal social net working

such as birthday parties, retirement
parties and Christmas celebrations)

Professional Gathering(seminars)
Expecting Outcome
Team members have clear understanding of their roles and

Team members have the most updated information about the job and
willing to share the knowledge.

Team members are respecting each other.

Team members are having the clear mind of companies business

strategies and departments short term and long term goals.

Misunderstandings and miscommunication among group members are


Assertive communication attitudes

Expecting Outcome

Well-rounded decision making

Quicker problem solving

Smooth work flow

Combinations of Connector, Thinker, Logical and Active
communication styles when complex situations and
problems occur.

Be more confident and open.

Appear knowledgeable and professional.

Provide clear explanations.

Be honest.

1: Richards, Leigh, Effective Communication Between Workplace Peers., Hearst Newspaper,LLC,

2: Schreiman, Scott. 7 Ways to Communicate Better with Your Coworkers. Samepage, 17 Aug. 2016,

3: Klosowski, Thorin. How Can I Communicate Better at the Office? Lifehacker,, 2 Aug. 2013,

4: Jones, Elizabeth, et al. Organizational Communication: Challenges for the New Century. Journal of
Communication, vol. 54, no. 4, 2004, pp. 722750.

5: Neo, Shina, et al. 4 Types of Communication Challenges in Multicultural Organizations. Training Industry, 29
Sept. 2017,

6: Doyle, Alison. These Are the Communication Skills Employers Look For In Employees. The Balance, 24 Aug.

7: Team FME. Effective Communication: Communication Skills, 2013, ISBN: 978-1-62620-962-6

8: Youtube Video byDr.Lani Nelson-Zlupko: Effective Communication in the Workplace