CABS QUESTIONNAIRE

1) How often do you travel by taxi?

Every day

Every week

Every 2 - 3 weeks

Every month

Every 2 - 3 months

Less than every 2 - 3 months

2) How do you normally book taxis?

Call a taxi company

Taxi company website

Taxi app

3) Do you use On Demand cab services (App based services such as Ola, Uber ...) for your
travel? *
Yes
No
4) Which On Demand cab do you use most frequently? *
Ola
Uber
Taxi for sure
Other: ______
5) Why do you prefer the brand of your choice over the other? (optional)
________________________________________
6) What is the typical distance you use this On Demand cab service for?
0 - 5 km
5 - 10 km
10 - 15 km
15 - 20 km
20 km and above
 7) How would you rate the services of On Demand cabs of your choice based on the
following criteria: *

Very Good Good Neutral Bad Very Bad

Reliability
Comfort
Convenience of
Booking
Driver
Interaction
Safety and
security

8) How do you use these On Demand cab services usually? *

Alone
With an additional person
In a group

9) For what purpose do you use the On Demand cab services usually? *
Daily commute to work
Meetings
Airport and Railway stations
Personal trips

10) What is your prime reason for using the On Demand cab service? *
Non availability of parking
High price of parking
Ease of travel/ Comfort
Lack of public transport
Reasonable fare
Avoid hassles like waiting, negotiating price etc...
Other:

11) How often do you use the On Demand cab services? *

Daily
Twice or thrice a week
Once a week
Rarely
 Other:

12) How often do you use offers(Coupons/Discounts) while using these services? *
Mostly
Sometimes
Rarely
Never

13) Do you use the On Demand cab service even with surge pricing?
Yes
No
Sometimes

14) How much surge pricing are you willing to accept beyond which you may not use the
service?
1.1 times
1.3 times
1.5 times
1.8 times
2 times
Will use the service irrespective

15) If you had not used the On Demand cab service, how would you have travelled? *
Personal vehicle
Trains/Buses
Regular cabs
Autorickshaws
Other:

16) Would you be interested in a similar App-based, On-Demand service for buses?
Yes
No
Not sure