Evaluacin del Sistema de Reserva de alquiler de coches / Gestin con

Seguimiento del desempeo de Capacidad

Una tesis presentada al Departamento de Ciencias de Computacin de la Facultad de Artes y Ciencias, Licenciado en

cumplimiento parcial de los requisitos para el grado de Maestra en Ciencias

(Tecnologa Informacin)

Universidad Utara Malaysia

Fathi Ali El_Shahawi

Todos los derechos recibidos 2009

 El permiso para utilizar

In presenting this thesis in partial fulfillment of the requirement for a postgraduate degree from University Utara

Malaysia, I agree that the University Library may make it freely available for inspection. I further agree that permission

for copying of this thesis in any manner, in whole or in part, for scholarly purpose may be granted by my supervisor(s)

or, in their absence by Dean of Research and Postgraduate studies. It is understood that any copying or publication or

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Requests for permission to copy or to make other use of materials in this thesis, in whole or in part should be addressed

to:

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06010 UUM Sintok

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 Acknowledgement

I owe my most sincere gratitude to Allah the almighty and the most powerful for offering me such a strength,

endurance, audacity, and capability to accomplish this project.

I would also like to express my deep and sincere gratitude to my supervisor, Adi Affandi Hj Ahmad, his wide

knowledge and his logical way of thinking have been of great value for me. His understanding, encouraging

and personal guidance have provided a good basis for the present thesis.

During this work I have collaborated with many colleagues for whom I have great regard, and I wish to extend

my warmest thanks to all those who have helped me with my work in the College of Art and Science

(Information Technology) University Utara Malaysia.

I owe my loving thanks to my mother, and all my family members. They have lost a lot due to my research

abroad. Without their encouragement and understanding it would have been impossible for me to finish this

work. My special gratitude is due to my brother, my sisters and their families for their loving support.
 CAR RENTAL RESERVATION/MANAGEMENT SYSTEM WITH

TRACKING CAPABILITY

ABSTRACT

This research presents a framework for development of new car reservation/management with

GPS tracking capability for car rental businesses. The research will look into different aspects;

such as to provide an early, instantaneous coordinates via SMS text messages directly to the

administrators when they request their motor vehicles locations. In order to come out with the

intended system, this research suggests integration of GPS technology and mobile device into the

overall proposed system architecture. This research also points out that the proposed system is

not intended to replace, but rather to compliment the current car management and the GPS

technologies available in the market. When they all work together, they will offer a more

comprehensive and rigorous car web-based reservation/management system with GPS tracking

capability to car rental businesses.

 TABLE OF Content
ABSTRACT.. 1 CHAPTER 1:

INTRODUCTION:
1.0 Introduction.. 2
1.1 Problem Statement.. 4
1.1.1 Financial Risk 5
1.1.2 Rental Fraud.. 5
1.2 Objectives.. 6
1.3 Research Question.. 6
1.4 Significance of the Study. 7
1.5 Scope of the Study... 8
1.6 Limitations of the Study... 8
1.6.1 Data Limitations... 8
1.6.2 Time Limitations.. 9
1.6.3 Financial Limitation. 9

CHAPTER 2: LITERETURE REVIEW

2.0 Introduction 10
2.1 World Wide Web.. 12
2.2 Testing a Website 13
2.3 Web Based Requirement 13
2.4 Design of UML (Unified Modeling Language).. 15
2.4.1 The Definition of UML.. 15
2.4.2 UML Diagrams.. 16
2.5 GPS Technology.. 18
2.5.1 How it Works. 18
2.5.2 How Accurate is GPS? ... 19
2.5.3 The GPS Satellite System.. 20
2.6 Conclusion 21 CHAPTER 3:

METHODOLOGY:
3.0 Introduction 22
3.0.1 Conceptual Design... 23
3.0.2 Construct Design of the System. 23
3.0.3 Prototyping 24
3.0.4 Evaluate Use of the System 24
3.0.5 Propsito del estudio ........................................................................ .. 26
3.0.6 Tipo de Investigacin ..................................................................... 26
3.0.7 Unidad de Anlisis ............................................................................ 26
3.0.8 Estudio de Ajuste ............................................................................... 27
3.0.9 Recoleccin de Datos ........................................................................... .. 27
3.1 Conclusin ........................................................................................ 27

CAPTULO 4: RESULTADOS Y DISCUSIN:

Funcionalidad 4.0 Sistema (Ver conceptual) ................................................ .. 28

4.1 Diagrama de casos ........................................................................ .. 28
4.2 Caso de Uso Especificacin .................................................................. ... 30
4.3 Diagrama de clases .............................................................................. .. 43
4.4 Diagrama de Secuencia ........................................................................ .. 45
4.5 Revisin del Sistema / Administracin de reserva coche con capacidad de seguimiento
..................................................................................... 48
4.6 Diseo de los Requisitos para el uso (Cuestionario) ....................................... 48
4.7 Resultados Prototipo de evaluacin basado en la Encuesta .................................... 52
4.7.1 Usability Testing. 52
4.7.2 Customer Web Reservation Task 54
4.8 Result of Research Design Method.. 59
4.9 Result of Awareness Problem 59
4.10 Result of Suggestion. 60
4.11 Result of Development. 60
4.12 Result of Evaluation.. 60
4.13 Result of Conclusion. 61
4.14 Summary. 61 CHAPTER 5:

CONCLUSIONS AND RECOMMENDATION

5.0 System Functionality Screenshots 66
5.0.1 User Registration and Reservation Page.. 66
5.0.2 Administrator Login Page 68
5.0.3 Users List.. 69
5.0.4 Cars Tracking Page.. 70
5.1 Conclusions.. 72
5.2 Recommendations.. 73
5.3 Suggestions for Further Research.. 74

CHAPTER 1

1.0 INTRODUCTION

Today, there are wide varieties of vehicle anti-theft devices in the market. These include from simple

security devices, such as steering lock, gear lock and immobilizer, to a more advanced security system

that can track down stolen vehicles. Unfortunately, despite the availability of such security systems,

vehicle theft is still growing. As reported by the PersatuanInsurans Am Malaysia (PIAM News Release,

2001), the industry had to compensate a total claim amounting to RM168.6 million for the period of

January 2001 to June 2001. Whereas Wah, K.C. et al. (2005) in the journal for Kuala Lumpur Royal

Malaysia Police College reported that vehicle theft contributed 49% of the total index crime for the year

2004, as compared to 26% for year 1994. This issue has affected the car rental businesses

negatively.

The car rental contract is designed in a specific form for the car leasing at which consists of the agreement

between the lessee (renter) with the leaser (owner) of the automobile. Whereby at the specific time agreed

he lessee entitles the right of the usage of the car, and at the same time the leaser will offer the features of

the car agreed, together with the tax payment, insurance, maintenance, and the accessories

and including the realization value added of the valuation of the car. Foreign car rental industry through

over several decades of development, has built up an enormous car rental service network taking over

most of the business in the world. On the market, the car demand of the car rental has already had the

whole 10% of car yield in the developed western countries. After entering 20 centuries in 90's, the scale

of the global car rental industry extends quickly, with the sales of USD 48 billion of 1997 from USD 15

billion of the end of 80's in 20 centuries, exceeding USD 100 billion in 2000, having the world leasing

industry total amount about 1/5 from all. [College of Economics, Xiamen University,

361005,Xiamen, China]. The internet contributed in expanding of the car rental business industry

and many other services related to this field.

The dramatic expansion of the Internet has been observable throughout the world for more than a

decade by now. More and more systems are put on-line, as the mesh of IP-based data communication

networks gets tighter every day. The advancement of network technologies has opened a whole new

set of possibilities for service providers to offer and for users to take advantage of a variety of

information services.

In parallel to the development of the Internet, also mobile communication technologies have

experienced in recent years a phase of spectaculous growth. New features like the short message

service (SMS) or the multimedia messaging

service (MMS) provided by modern mobile telecommunications system standards like the global system

for mobile communications (GSM), have for their part caused these systems to become popular and a

broad user base all over the world. Mobile telecommunication networks provide the possibility to engage

in real-time wireless communications regardless of the location and the movements of the communicating

parties. Particularly in mobile environments, like automobiles, wireless networks provide thus a exible and

robust possibility to implement remote communication channels for a variety of applications and systems,

in addition to conventional voice calls.

The paper is organized as follows: After this introductory section some of the problems facing the car rental

industry will be presented. In the third section, we present some of the new IT applications that the

researcher recommends to be used in the automobile environment.

1.1 PROBLEM STATEMENT

Wah, K.C. et al. ( 2005) suggested anti-theft mechanism to be updated and made fool-proof in order to

bring the crime (vehicle theft) index down. This implies that there are still some weaknesses inherent

to the current anti-theft devices in their ways to go against the crime. One of the noticeable

weaknesses is lack of early, instantaneous warnings to the vehicles owners themselves when the

crime happens. We will present corresponding proposed solution for car rental companies to manage

and control these risks:-

Los dispositivos antirrobo, como el bloqueo de la direccin, artes de bloqueo y el intento inmovilizador para prevenir

el delito ocurra en el primer lugar; pero se deja a la misericordia de estos dispositivos antirrobo por s solos para ir

en contra de la delincuencia. propietarios de vehculos tendran ni idea de lo que va a pasar con sus vehculos de

motor cuando salen de sus vehculos de motor, por ejemplo, en los estacionamientos. Seran muy sorprendida al ver

que slo las cerraduras de direccin se quedaron atrs en las plazas de aparcamiento sin ningn signo de sus

vehculos de motor en absoluto.

Los dispositivos antirrobo, tales como Captor es muy eficiente en el seguimiento de vehculos robados

abajo; pero es controlado por el captor (es decir, el tercero y no propietarios de los vehculos a s

mismos), y es bueno slo despus de que el delito ya se ha cometido.

1.1.1 RIESGO FINANCIERO

El riesgo financiero: tener una gestin precisa del negocio es tema muy importante porque el

alquiler es todo sobre el tiempo as que si las empresas de alquiler no tienen en cuenta el factor

tiempo sabiamente por lo tanto, les va a costar dinero que obviamente colocar un riesgo financiero

[2School de Gestin,. Universidad de Xiamen, 361005, Xiamen, china]

1.1.2 FRAUDE ALQUILER

Algunos delincuentes se hacen pasar por un arrendatario para que pueda alquilar un coche y luego vender este coche

para obtener ganancias ilegalmente el uso de informacin personal falsa. Algunos arrendatarios viciosas pueden

alquilar un coche y luego hipotecar este coche para pagar su deuda. Algunos arrendatarios pueden retrasar o no pagar

la cuota de alquiler. Algunos arrendatarios pueden ocultar la ilegalidad del trfico y el castigo cuando regresan al coche

[2School de Gestin de la Universidad de Xiamen, 361005, Xiamen, China]

1.2 OBJETIVOS

Below are the main research objectives of this project: To identify the

user requirements lessees/renters

To develop a web based system to help manage the business and keeps records of all the data of the

customers, the cars they rented and the duration. To install a GSM-GPS alarm in a car and then connect

it to the management system

To evaluate the usability of the system

1.3 RESEARCH QUESTION

Below are the main research objectives of this project:

How user requirements can be gathered?

How can a management system help the car rental business?

How can the car management system be integrated with a GPS tracking capability?

1.4 SIGNIFICANCE OF THE STUDY

This research is significant due to the fact that in these challenging business environments, many car

rental firms have been unable to properly implement corrective methods in order to improve their

services and provide superior quality and security to their customer. Working with our system

organization can benefit from many things like: Online booking engine

Fleet management solution

Vehicle scheduling solutions

GPS-based navigation / trace and track solutions

In essence, some of the firms do not even know where to start when it comes to securing their properties

where in our case are the cars. Hence this project is meant to serve as a guide to firms like these in terms

emphasizing the importance of effective security, and the strategies that can be employed in order to

improve and
6

perfect security so that businesses can be run without any losses.

1.5 SCOPE OF THE STUDY

This research is connected to the domains of car rental businesses, web-based and GPS tracking

services hence these related concepts would form the central theme of the project. More specifically, the

project concerns making an examination of the service that have been employed by the most successful

European firms such as Perot and what can be done to perfect use of proper strategies by organizations

like these.

1.6 LIMITATIONS OF THE STUDY

There are a number of limitations that are likely to be encountered during the course of the

project, from the commencement to completion of the project:

1.6.1 DATA LIMITATIONS

It is submitted that data limitations might be encountered as there might be instance where

primary and secondary research techniques might not be able to provide the necessary

information in order to satisfy the research objectives. Hence, the researcher might have to

improvise or narrow the scope of the research as appropriate but remaining relevant to the

research

topic at all times.

1.6.2 TIME LIMITATIONS

This project has to be completed while the researcher is in the process of doing various

other course related activities and hence there might be insufficient time when it comes to

successfully completing the project. Hence, it is empirically important for the researcher to

ensure that sufficient time is allocated for all projects related activities so that the successful

completion of the project is not compromised by limitations of time.

1.6.3 FINANCIAL LIMITATION

The objectives of this project must be met in a proper way but the researcher could not afford

to buy the elements those make up the system such as the GPS-GSM alarm, the static IP and

the fees for the SMS server.

 CHAPTER 2

LITERETURE REVIEW

2.0 INTRODUCTION

This chapter provides an overview on the different technologies applied on the car rental industry. The car rental

is such a big market which needs a massive effort to be improved. Some of the technologies that are available

now in the market are listed below:

Perot Systems has proven experience and expertise helping organizations worldwide develop, enhance,

and manage their applications and IT infrastructure to maximize returns on their IT investments. And we

can help your business achieve and increase competitive advantage through the creation of flexible,

customer-focused, enterprisewide global information systems. (Perot Systems, 2005)

The design and development of an alarm device that can disseminate disaster early warnings to threatened

communities over the GSM network. The device is capable of generating audible, high-volume alarms,

flashlights and turning on an in-built radio in response to a warning message from an authorized entity via

GSM's short message service (SMS) or cell broadcast (CB). The design of the device follows international

guidelines on emergency communications, such as the ability to reach a large number of people very fast,

awaken sleeping communities, and be able to acknowledge warning messages. The alarm has been

designed as a last-mile technology in a larger Disaster

10
Early Warning network (DEWN). It is intended to be place in selected locations such as police stations, places

of religious places and community centers

The Transition to web-based reservation systems and IP-based call centers with multilingual support

Migrate mission-critical applications from legacy mainframe systems to open platforms using contemporary

technologies seamlessly in titrate business partners and suppliers to successfully deliver services. (Perot

Systems, 2005)

Deliver solutions based on technologies including GPS navigation, Chip & PIN, and voice to improve trace and

track capabilities and fleet management Build, implement, and support fleet management solutions, vehicle

scheduling, purchasing and billing, and other back-office applications to achieve business efficiencies. (Perot

Systems, 2005)

Integrar bases de datos en diversos puntos de venta y de campo ubicaciones para mantener la continuidad de la prestacin de

servicios en tiempo real, Perot Systems ha ayudado a las principales compaas de alquiler de coches a alcanzar niveles ms altos

de excelencia operativa y aumentar su base de clientes, mientras que la consolidacin y la mejora de los sistemas de legado de TI a

maximizar el retorno de las inversiones en tecnologa. (Perot Systems, 2005)

se proporciona un sistema de gestin de vehculos y el mtodo de uso de terminales inalmbricos. En el mtodo, un

servidor en una informacin basada en la distancia de recorrido red almacena acumulada de mantenimiento de vehculos /

reemplazo del artculo consumible vez en un medio de grabacin especfico. El servidor transmite una solicitud de

informacin distancia de viaje acumulada

11
mensaje a un terminal inalmbrico de un abonado. El terminal inalmbrico del abonado transmite informacin acumulada

distancia de recorrido al servidor. El servidor comprueba si o no cualquier / elemento consumible mantenimiento del

vehculo, que se requiere para ser sustituido de acuerdo con la informacin de la distancia de viaje acumulada transmitida

desde el terminal inalmbrico, est presente, basado en el tiempo de sustitucin de viajes acumulado mantenimiento del

vehculo basada en la distancia / elemento consumible informacin almacenada en el medio de grabacin. Si un / elemento

consumible mantenimiento del vehculo requerido para ser sustituido est presente, el servidor

notifica la conexin inalmbrica terminal de la informacin de el vehculo

mantenimiento / elemento consumible a ser reemplazado. Por lo tanto, el momento adecuado para sustituir elementos de

mantenimiento / consumibles (por ejemplo, aceite de motor, forros de freno / almohadillas, y un generador) y los precios de los

artculos en el momento en que se sustituyen fcilmente puede ser calculada de acuerdo con la informacin de la distancia de

viaje acumulada proporcionado a travs del terminal inalmbrico. (Jeon, 2006) (Nombre, 2009)

Este estudio determinar la revisin de la World Wide Web (WWW), la prueba de un sitio web, sitio web requisitos,

Unified Modeling Language (UML) y proporcionar alguna informacin relacionada con el desarrollo del mercado de la

Go-Kart a travs del sistema de reservas en lnea.

2.1 RED MUNDIAL

La World Wide Web (comnmente abreviado como la Web) es un sistema de interconectado,

hipertexto documentos accedidos a travs de la Internet. Con un navegador web, un usuario ve web

pginas que pueden contener texto, imgenes, vdeos, and other multimedia and navigates

12
between them using hyperlinks. The World Wide Web was created in 1989 by SirTim

BernersLee, working at CERN in Geneva, Switzerland. Since then, Berners-Lee has

played an active role in guiding the development of web standards (such as the markup

languages in which web pages are composed), and in recent years has advocated his

vision of a SemanticWeb ( Polo, 2003).

2.2 TESTING A WEBSITE

There are certain procedural steps that need to be followed in order to avail a good Website that adheres to

the standards of any quality system (Bemers-Lee, 1996; Krueger,

1992). The steps for Website testing are (Whittaker, 2000; Bruno & Agarwal, 1997).

Define the purpose of Website testing effort.

Develop test plan/scenarios.

Run and evaluate the test plan/scenarios.

Continuous testing and measurement.

2.3 WEB BASED REQUIREMENT

A useful web application should be based on traditional graphical user interface designs which rely on menu

selection and navigation. But these interfaces require a considerable cognitive overhead. This may be tolerable

to frequent users, but will in many cases deter casual users, especially those who are not yet used to

computers. (Nielsen, 1993).

13
Applications based on the web, and running on top of application servers are a case of multi-tier application.

They are mainly composed of a Client and a Server tier. The client tier is responsible of interacting with

application users and to generate requests to be attended by the server; it can be considered as a user

interface of the application. The server tier implements the logic of the application and is responsible of

serving usergenerated requests. Web contents can be basically divided depending on their nature as static

or dynamic. Static contents are those served to clients without any kind of process. HTML files are the best

example of static contents: when requested, they are read from disk and sent to clients directly and without

any modification. Dynamic contents are those requiring some process before being sent to clients. Typical

dynamic contents are server scripts, which are processed and generated results (typically formatted as an

HTML page) are sent to clients (Carrera, et. al., 2003).

Web applications implement business rules and have certain functionality to either interact with another

actor (person or system) or change its own state (Souer, 2003). De Troyer and Leune identified a

comparable subdivision of Web information systems: a kiosk for presenting plane information, and a Web

application as a kind of interactive information system (Troyer, et. al., 1998). Castro et al (2004) recognize

one of the challenges of specifying Web applications: unlike traditional Information Systems, in Web

applications the client and the users are not the same people. Another recognized challenge stems from

the fact that Internet, and more specifically, the Web, is a completely different computing environment

compared to conventional computer-based environments (Arch-int, 2003).

14
2.4 DESIGN OF UML (UNIFIED MODELING LANGUAGE)

2.4.1 THE DEFINITION OF UML

A computer reservations system (CRS) is a computerized system used to store and

retrieve information and conduct transactions related to travel. Originally designed and operated by airlines, they

were later extended to travelagents as a sales channel; major

CRS operations that book and sell tickets for multiple airlines are known as Global Distribution Systems

(GDS). Airlines have divested most of their direct holdings to dedicated Global Distribution System

companies, and many systems are now accessible to consumers through Internet gateways for hotel, rental

cars, and other services as well

as airline tickets (Andrew, 1998).

En el campo de la ingeniera de software, el Lenguaje de Modelado Unificado (UML) es un lenguaje de especificacin

estandarizada para el modelado de objetos. UML es un lenguaje de modelado de propsito general que incluye una notacin

grfica que se utiliza para crear un modelo abstracto de un sistema, denominado como un modelo UML (Ambler y Scott

William 2004).

15
UML se define oficialmente en el Object Management Group (OMG) por el metamodelo de UML, un metamodelo

Meta-Object Facility (MOF). Al igual que otras especificaciones basadas en MOF, los meta-modelo de UML y modelos UML

pueden ser serializados en XMI. UML fue diseado para especificar, visualizar, construir, y los sistemas de software

intensivo de documentos (Chonoles, et. Al.,

2003).

UML no se limita al software de modelado. UML tambin se utiliza para el modelado de procesos de negocio,

modelado de ingeniera de sistemas y la representacin de estructuras organizativas. El sysml (SysML) es un

lenguaje de modelado de dominio-especfico para la ingeniera de sistemas que se define como un 2,0 perfil UML

(Coad, et. Al., 1999).

2.4.2 diagramas UML

UML 2.0 tiene 13 tipos de diagramas, que se pueden clasificar jerrquicamente como sigue

(Fowler y Martin, 2004):

Figura 2.3: Diagrama UML

diecisis
diagramas de estructura enfatizar lo que las cosas deben estar en el sistema que se est modelando:

Diagrama de clase

diagrama de componentes

diagrama de la estructura de material compuesto

diagrama de despliegue

diagrama de objetos

diagrama de paquetes

diagramas de comportamiento enfatizar lo que debe suceder en el sistema que se est modelando:

Diagrama de actividad

diagrama de mquina de estados

Use el diagrama del caso

Los diagramas de interaccin, a subset of behavior diagrams, emphasize the flow of control and data among the things

in the system being modeled:

Communicationdiagram

Interactionoverviewdiagram ( UML 2.0)

Sequencediagram

UMLTimingDiagram ( UML 2.0)

17
2.5 GPS TECHNOLOGY

The Global Positioning System (GPS) is a satellite-based navigation system made up of a network of 24

satellites placed into orbit by the U.S. Department of Defense. GPS was originally intended for military

applications, but in the 1980s, the government made the system available for civilian use. GPS works in any

weather conditions, anywhere in the world, 24 hours a day. There are no subscription fees or setup charges to

use GPS.

2.5.1 HOW IT WORKS

GPS satellites circle the earth twice a day in a very precise orbit and transmit signal information to earth.

GPS receivers take this information and use triangulation to calculate the user's exact location. Essentially,

the GPS receiver compares the time a signal was transmitted by a satellite with the time it was received.

The time difference tells the GPS receiver how far away the satellite is. Now, with distance measurements

from a few more satellites, the receiver can determine the user's position and display it on the unit's

electronic map.

18
A GPS receiver must be locked on to the signal of at least three satellites to calculate a 2D position (latitude

and longitude) and track movement. With four or more satellites in view, the receiver can determine the

user's 3D position (latitude, longitude and altitude). Once the user's position has been determined, the GPS

unit can calculate other information, such as speed, bearing, track, trip distance, distance to destination,

sunrise and sunset time and more.

2.5.2 HOW ACCURATE IS GPS?

Today's GPS receivers are extremely accurate, thanks to their parallel multi-channel design. Garmin's 12

parallel channel receivers are quick to lock onto satellites when first turned on and they maintain strong locks,

even in dense foliage or urban settings with tall buildings. Certain atmospheric factors and other sources of

error can affect the accuracy of GPS receivers. Garmin GPS receivers are accurate to within 15 meters on

average.

Newer Garmin GPS receivers with WAAS (Wide Area Augmentation System) capability can improve accuracy

to less than three meters on average. No additional equipment or fees are required to take advantage of

WAAS. Users can also get better accuracy with Differential GPS (DGPS), which corrects GPS signals to

within an average of three to five meters. The U.S. Coast Guard operates the most common DGPS correction

service. This system consists of a network of towers that receive GPS signals and transmit a corrected signal

by beacon transmitters. In order to get the corrected signal, users must have a differential beacon receiver

and beacon antenna in addition to their GPS.

19
 2.5.3 THE GPS SATELLITE SYSTEM

The 24 satellites that make up the GPS space segment are orbiting the earth about 12,000 miles above us. They

are constantly moving, making two complete orbits in less than 24 hours. These satellites are travelling at speeds

of roughly 7,000 miles an hour.

GPS satellites are powered by solar energy. They have backup batteries onboard to keep them running in the

event of a solar eclipse, when there's no solar power. Small rocket boosters on each satellite keep them flying

in the correct path.

Here are some other interesting facts about the GPS satellites (also called NAVSTAR, the official U.S.

Department of Defense name for GPS):

The first GPS satellite was launched in 1978.

A full constellation of 24 satellites was achieved in 1994.

Cada satlite est construido para durar unos 10 aos. Reemplazos constantemente se estn

construyendo y puestos en rbita.

Un satlite GPS pesa aproximadamente 2,000 libras y est a unos 17 pies de ancho con los paneles

solares extendidos.

La potencia de transmisin es de slo 50 vatios o menos.

Los datos se envan a travs de una red de telefona celular al telfono mvil del cliente

20
 Conceptos de seguridad fabrica WorldTracker, que utiliza el canal de voz de un

telfono celular GSM ya instalado.

Utilizando su PC se comunique con el rastreador de telfono de su casa u oficina, sin tener que pasar a travs de Internet, y mostrar

al instante el vehculo objetivo en su ordenador con un plano de la ciudad en movimiento. No hay cargos mensuales. Las nuevas

opciones permiten al WorldTracker que apague el vehculo de forma remota o llamar al propietario en el caso de que su vehculo es

robado.

2.6 CONCLUSIN

Al final de este captulo podemos ver claramente que existen diversas tecnologas aplicadas por diferentes empresas

cada una est ligeramente tras una tcnica especfica, pero finalmente todos ellos estn tratando de lograr el mismo

resultado, que es mejorar la industria de alquiler de coche, pero que son muy diferentes desde el sistema se implement

mediante el cual el costo es bastante ms barato y las tecnologas aqu estn integrados juntos para producir resultados

ms deseables.

21
 CAPTULO 3

METODOLOGA

3.0 INTRODUCCIN

Se teoriza aqu que las investigaciones acadmicas como ste tiene que ser abordado de una manera

que es muy y es en este captulo donde se har una determinacin de la metodologa ms adecuada ( Metodologa

de la Investigacin, 2009). La cuidadosa seleccin de la metodologa que se utilizar con el fin de

recopilar informacin a los efectos de satisfacer los objetivos de investigacin del proyecto es muy

importante ya que es determinar la calidad de la informacin que se obtiene. El empleo de la

metodologa equivocada para recoger informacin podra ser bastante desastroso para el resultado

del proyecto y podra dar lugar a los objetivos del proyecto no estar satisfecho. Para este proyecto, la

informacin que se procesa y se sintetiz a efectos de satisfacer los objetivos de la investigacin se

obtiene de una variedad de fuentes de investigacin primaria y secundaria y esto significa que las

herramientas de investigacin primarios y secundarios sern utilizados con el fin de recopilar datos

para este proyecto.

Metodologa de Desarrollo de Sistemas (SDM) investigacin propone por Nunamaker (1991) se utiliza como mtodo de

investigacin de diseo. Hay cuatro etapas en este enfoque, el diseo conceptual, construir el diseo del sistema,

creacin de prototipos y evaluar el uso del sistema.

22
El detalle de las etapas de investigacin de diseo se muestran a continuacin:

1.1.1 DISEO CONCEPTUAL

Apply existing knowledge in car rental industry and identify the gap, the meaningful research

objectives are developed in this stage. Here where the system requirement are gathered from the

users through the means of questionnaire where they were asked straight questions regarding

their opinion and past experience with the web based management and tracking system. The

questionnaires were divided into two parts one was distributed to the public to determine their

behavior towards the car rental industry and also to determine their opinion about having an

online car reservation system. The second part of the questionnaire focuses on the employees

working in the car rental field to determine three main areas which are their opinion about having

an online car management system, their experience with their customers and their opinion about

having web based tracking system.

1.1.2 CONSTRUCT DESIGN OF THE SYSTEM

In this stage, new knowledge is created. Creative and innovative design architecture

develops, define components, model, and data structure were applied in this stage to

develop the prototype for car rental management system with tracking system. This stage

is based on the previous step

23
 whichmeans it was initiated based on the results of the questionnaires to meet the users

satisfaction.

1.1.3 PROTOTYPING:

The concept of car rental management system with tracking capability was proved and designed

based on the architecture that was proposed, involve the iterative analysis, design and

implementation of an evolving prototype.

1.1.4 EVALUATE USE OF THE SYSTEM:

The system or proposed prototype model is evaluated by case and field study.

Case study: Study artifact in depth in business environment.

Field study: Monitor use of artifact in multiple projects.

24
The framework based on Nunamaker (1991) is represented in the below diagram:

Conceptualdesign

The meaningful research objectives will be

developed in this stage.

Constructdesignofthesystem

Creative and innovative design

architecture develops, define
components, model, and data structure
will be applied in this
stage

Constructdesignofthesystem

Creative and innovative design

architecture develops, define
components, model, and data structure
will be applied in this
stage

Prototype

Aprototypebasedonthedesignedarchitecturewillbedevelopedinthis

stage

Evaluatingtheuseofthesystem

The system or proposed prototype model

will be evaluated by case
and field study

25
Addition information about the research shown below:

1.1.5 PURPOSE OF STUDY

Exploratory: El objetivo principal de este estudio es dar a conocer y poner en prctica un conjunto de aplicaciones

informticas que pueden ser utilizados en los automviles modernos se compone de un conjunto diverso de aplicaciones,

servicios y dispositivos que se relacionan con el buen funcionamiento de las empresas de alquiler de automviles.

1.1.6 Tipo de investigacin

Estudio causal: Definir los problemas en la industria de alquiler de coches. Como el riesgo financiero, el fraude y el efecto de

alquiler accidente de trfico a la industria de alquiler de coches.

1.1.7 UNIDAD DE ANLISIS

Individual: El personal, atencin al cliente. Comparar el beneficio del sistema antes y despus de que se ha desarrollado.

26
 1.1.8 Lugar del estudio

No Contrived: Este estudio realizado en el medio natural.

1.1.9 RECOPILACIN DE DATOS

Internet y entrevista: Estamos recogiendo nuestros datos, bsicamente, a travs de Internet y tambin en nuestra experiencia

en el alquiler de coches y como algunos de nosotros tenemos experiencia de trabajo en la industria de alquiler de coches.

3.1 CONCLUSIN

La razn de esta metodologa de investigacin es elegido simplemente porque con el fin de cumplir con los puntos por encima de

un mtodo adecuado se tuvo que aplicar. Para satisfacer el propsito de este estudio es explorar la cual nueva zona de confort

para la industria de alquiler de coches, un mtodo de propsito general debera implementarse en la investigacin. La mayora de

los otros mtodos de investigacin tienen un propsito especfico, lo que sin duda mantener el proceso de este trabajo posterior

con el fin de satisfacer todas sus necesidades.

27
 CAPTULO 4

RESULTADO Y DISCUSIN

En este captulo, resultado obtenido de la aplicacin prototipo ilustrarn la funcionalidad del sistema en UML

(Lenguaje de marcado Unificar).

4.0 La funcionalidad del sistema (vista conceptual)

Hay cinco ejemplos UML representaciones utilizadas en este estudio. UML es desarrollado por

Enormes (2002). UML tiene varias representaciones tales como diagrama de clases, el uso diagrama de casos, diagrama de estado,

diagrama de colaboracin, diagrama de secuencia, diagrama de secuencia. En este estudio se utiliz un diseo UML desde UML es

un estndar de facto para la ingeniera de software. Es un enfoque mucho ms atractivo debido a la familiaridad de diseador de

software con UML, por tanto, puede reducir la curva de aprendizaje y hacerlo no muy lejos de sus prcticas habituales.

4.1 USE EL DIAGRAMA DEL CASO

El diagrama de casos de uso es una visualizacin de un anlisis de casos de uso whichis uno de diagramas de comportamiento

de diseo UML, es decir, la interaccin entre el sistema y los usuarios. Figura

4.1 muestra el diagrama de caso de uso.

28
Este sistema permite al usuario hacer el registro, consulte la informacin, productos, hacer reserva y hacer el pago tambin. Este

sistema requiere inicio de sesin desde el administrador antes de que el administrador puede hacer nuevas reservas o editar cualquier

de los ya existentes, adems de que el administrador puede tener el sistema enva mensajes a los coches para obtener las coordenadas

con el fin de localizar los coches.

Figura 4.1: Diagrama de casos

29
4.2 ESPECIFICACIN caso de uso

4.2.1 Especificacin del cliente Caso de Uso

1 Caso de uso: Registro Miembro

.1

Figura 4.2: Caso de Uso de registro del cliente

BREVE DESCRIPCIN

Este caso de uso ser utilizado por el usuario / cliente para hacer un nuevo nombre de usuario y contrasea.

CONDICIN PREVIA

El usuario entrar automticamente en esta pgina como un ndice.

30
 CARACTERSTICA DE ACTIVACIN

Se utiliza cuando el nuevo usuario tiene la intencin de crear su / su nombre de usuario y su / su contrasea.

FLUJO DE EVENTOS

Flujo bsico

This use case will begin when the user click the OK button. Then

the system displays a page which is used as a form to input the information

about the user, the information input is user name and password. User must

click the submit button to insert the input to the database.

EXCEPTIONAL FLOW

The system displays an error message and then the user must enter

the valid link of the new user name page.

POST-CONDITION

User can login to the reservation menu by using the username and password that they have

after registering their profile details.

31
 LIMITATION

Not applicable.

BRIEF DESCRIPTION

This use case will be used by user/client to view the information such as cars and

availability.

PRE-CONDITION

User will automatically enter this page as an index.

CHARACTERISTIC OF ACTIVATION

Cuando el usuario intenta ver la informacin del producto y la disponibilidad coches.

FLUJO DE EVENTOS

Flujo bsico

Este caso de uso comienza cuando el usuario entra en el sistema. Entonces el

sistema muestra una pgina que contiene informacin sobre la reserva.

Flujo excepcional

El sistema muestra un mensaje de error y, a continuacin el usuario debe introducir

32
 el enlace vlido de la pgina principal.

DESPUS DE LA CONDICIN

El usuario puede obtener informacin acerca del sistema mediante el uso de enlace correcto.

LIMITACIN

No aplica.

1 Caso de uso: HACER UNA RESERVA

.3

Figura 4.4: Caso de Uso de hacer la reserva

BREVE DESCRIPCIN

Este caso de uso ser utilizado por el usuario / cliente para hacer una reserva.

CONDICIN PREVIA

33
 El usuario tiene nombre de usuario y la contrasea con el fin de ser capaz de iniciar sesin en el sistema.

Caracterstico de la activacin

La ejecucin depende de la demanda del administrador.

FLUJO DE EVENTOS

Flujo bsico

Este caso de uso comienza cuando el usuario haga clic en la reserva

botn. A continuacin, el sistema muestra una pgina que se usa como una forma de entrada de los

detalles de la reserva, la entrada est reservando fecha, hora y duracin con el uso del coche

deseado. El usuario debe hacer clic en el botn de envo a continuacin, la entrada son de insercin

a la base de datos.

Flujo excepcional

El sistema muestra un mensaje de error y, a continuacin el usuario debe introducir

el nombre de usuario y una contrasea vlidos.

DESPUS DE LA CONDICIN

Los usuarios pueden agregar, buscar, eliminar y ver su reserva

LIMITACIN

No aplica.

34
 1 Gur

.4 Fi

e 4.6: Caso de Uso Efectuar pagos

BREVE DESCRIPCIN

Este caso de uso ser utilizado por el usuario / cliente para hacer el pago para el coche

CONDICIN PREVIA

El usuario dispone de usuario y contrasea para iniciar sesin en el sistema.

CARACTERSTICA DE ACTIVACIN

La ejecucin depende de la demanda del administrador.

FLUJO DE EVENTOS

Flujo bsico

Este caso de uso comienza cuando el usuario / cliente confirma la reserva

y proporciona sus datos de la tarjeta de crdito.

Flujo excepcional

El sistema muestra un mensaje de error y, a continuacin el usuario debe introducir

los datos de la tarjeta de crdito vlida.

35
 DESPUS DE LA CONDICIN

El usuario puede hacer el pago en base a los detalles que se han insertado en la base de datos.

LIMITACIN

No aplica.

Figura 4.6: Caso de Uso confirmar el pago

BREVE DESCRIPCIN

Este caso de uso ser utilizado por el usuario / cliente para confirmar el pago para el coche

CONDICIN PREVIA

El usuario dispone de usuario y contrasea para iniciar sesin en el sistema.

CARACTERSTICA DE ACTIVACIN

La ejecucin depende de la demanda del cliente.

36
 FLUJO DE EVENTOS

Flujo bsico

Este caso de uso se iniciar despus de que el usuario / cliente confirma la reserva y

proporciona detalles de su tarjeta de crdito.

Flujo excepcional

El sistema muestra un mensaje de error y, a continuacin el usuario debe introducir la vlida

credit card details.

POST-CONDITION

User can make the payment based on the details that have been inserted into the database through the

registration process.

LIMITATION

Not applicable.

Figure 4.6 : Use Case Administrator login

37
 BRIEF DESCRIPTION

This use case will be used by admin to login the system

PRE-CONDITION

The admin must have a username and password in order to login into the system.

CHARACTERISTIC OF ACTIVATION

Execution depends on administrators demand.

FLOW OF EVENT

BASIC FLOW

This use case will begin when the admin inserts his username and password

EXCEPTIONAL FLOW

The system displays an error message and then the user must enter the valid

username and password.

POST-CONDITION

Admin can login after being registered and his/her details inserted to the database

LIMITATION

Not applicable.

38
 Figure 4.6 : Use Case Administrator manage the booking

BRIEF DESCRIPTION

Este caso de uso ser utilizado por el administrador para gestionar la reserva

CONDICIN PREVIA

El administrador debe tener un nombre de usuario y contrasea para iniciar sesin en el sistema.

CARACTERSTICA DE ACTIVACIN

La ejecucin depende de la demanda del administrador.

FLUJO DE EVENTOS

Flujo bsico

Este caso de uso comienza cuando el administrador introduce su nombre de usuario y contrasea

y pulse el botn Editar

Flujo excepcional

El sistema muestra un mensaje de error y, a continuacin el usuario debe introducir la vlida

nombre de usuario y contrasea.

39
 DESPUS DE LA CONDICIN

El administrador puede gestionar la reserva despus de iniciar sesin

LIMITACIN

No aplica.

Figura 4.6: Uso del Administrador del Caso alquilar carros cheque

BREVE DESCRIPCIN

Este caso de uso ser utilizado por el administrador para comprobar el estado de los coches alquilados, tales como su tiempo de

retorno y aqu el administrador tambin puede enviar un mensaje al dispositivo en el coche para obtener las coordenadas

40
 CONDICIN PREVIA

El administrador debe elegir qu coche para ser verificado

CARACTERSTICA DE ACTIVACIN

La ejecucin depende de la demanda del administrador.

FLUJO DE EVENTOS

Flujo bsico

Este caso de uso comienza cuando el administrador elige para comprobar el coche alquilado

estado

Flujo excepcional

El sistema muestra un mensaje de error si el coche no se alquila

DESPUS DE LA CONDICIN

El administrador puede comprobar el estado despus de que el coche ha sido divulgada

LIMITACIN

No aplica.

41
 Figura 4.6: Uso del Administrador del Caso inserta las coordenadas del coche del coche

BREVE DESCRIPCIN

Este caso de uso ser utilizado por el administrador para comprobar la ubicacin de los coches de alquiler despus de que el

dispositivo en el coche enva las coordenadas

CONDICIN PREVIA

El administrador debe enviar una solicitud de coordenadas en el dispositivo de coche

CARACTERSTICA DE ACTIVACIN

La ejecucin depende de la demanda del administrador.

FLUJO DE EVENTOS

Flujo bsico

Este caso de uso comienza cuando el administrador introduce las coordenadas del coche alquilado

que se recibieron a travs de un mensaje de texto al telfono del administrador

Flujo excepcional

The system displays an error message if the coordinates inserted incorrectly

42
 POST-CONDITION

The admin can check the location after the car has been given out

LIMITATION

Not applicable.

4.3 CLASS DIAGRAM

A UML class is defined by a rectangle having 3 segments. The segments are defined as:

Identity, class name

State, class variables

Behavior, class methods

Classes are the building blocks of software architecture. A class diagram is used to show hierarchical

relationships as figured above. A class diagram is also used to show other relationships, like whole/part

"has-a" relationships using aggregation and composite

43
connectors, interaction "uses" relationships with dependency arrows, or associations with connecting lines.

The class diagram is the most important entity in object-oriented design and analysis. It describes the types of

classes that exist in the system and shows the relationship between them. It also shows the attributes exist in

the system, operations involved, and also constraints that apply to the way the objects are connected. The

following diagram shows a hypothetical class interaction diagram. Figure 4.7 shows the class diagram.

Figure 4.7: Class Diagram

44
This class diagram has three identities, all customers can do reservation and many reservations can be

done by a customer on the other hand the third entity, which is the administrator who also can add or edit

any booking as well as locate the desired cars. Each reservation needs a registration.

4.4 SEQUENCE DIAGRAM

The sequence diagram displays the overall flow of control in an object-oriented program. It captures the

behavior of a single use-case. Figure 4.8 shows the sequence diagram of admin

45
 Sequence Diagrams

Figure 4.8: Sequence Diagram for administrators activities

46
 Figure 4.9: Sequence Diagram for customers activities

47
4.5 REVIEW OF CAR MANAGEMENT/RESERVATION SYSTEM WITH
TRACKING CAPABILITY

Most of famous car rental companies have several thousand locations all over the world, which are used to

provide rental service for their customers. Therefore, there is an obvious logistics management problem in

the service operation process. For a large-scale car rental company, the rental locations are scattered

around the world, while its daily operation is based on a country even a special region. However, the car

rental industry contains various risks. Besides facing common risks of the general service business

enterprise, the car rental business also faces some specific risks resulting from finance, rental fraud, and

traffic accidents. Therefore the system provides a solution for most of those problems by offering a

management solution, an online car reservation solution for the customers and finally and the most important

service is the car tracking capability which eliminates the hustle of finding cars in case of fraud or major

accidents. This capability comparing to other services is far cheaper because it can be done manually where

no cost is applied other than the hardware cost.

4.6 DESIGN OF USER REQUIREMENTS (QUESTIONNAIRE)

Table 4.1 below identified questionnaire for the user requirements. There are three variables such as online

reservation task for customers, web-based management system for the companies and finally the tracking

capability. Questionnaires were distributed to the respondents to measure their perception related to the

system.

48
 Table 4.1 Item for the Questionnaire to Identify User Requirement

Variable Indicator

Customers use of the internet

Customers perception on having a website to

rent cars

conveniences to book cars via the internet

Car reservation website Frequency of facing troubles booking cars

through phone calls

The availability of the renters through the phone

The ease of finding a car through the phone in

case of emergency

Frecuencia de coches de alquiler

Customer behaviors towards renting cars

49
 Tiempo de alquiler de coches

Tipos de coches para alquilar

Adelantado o reserva de ltima hora

La frecuencia de los problemas en relacin con el

momento de la toma o la devolucin del vehculo

Variacin de precio sin previo aviso

La disponibilidad de todo tipo de automviles

La cancelacin de la reserva sin previo aviso

La precisin del tiempo de entrega del coche

Variable Indicador

La percepcin de las empresas de automviles en los Frecuencia de prdida de coche

comportamientos de Alquilar cliente

Frecuencia de fraude por parte del cliente

El mbito de responsabilidad de la

50
 clientes

Facilidad de rastreo de los coches abandonados

Ya sea que los clientes pagan por el retraso

La consideracin de la asignacin de un presupuesto para tener

un sitio web para la gestin automatizada de coche

Empleados' la percepcin de tener una

La positividad de un sitio web de gestin automatizada del
sitio web de gestin
coche en las tareas cotidianas

El efecto de una expansin del mercado pgina web reserva

alquiler

Variable Indicador

The perception of car companies on having a web based Companies experience with vehicle tracking

tracking capability solutions

If companies recently considered, or are

currently considering, a vehicle tracking

solution in their fleet

51
 operation

If companies consider an Internet based,

GPS tracking solution whereby they pay fees

for hardware and communication costs for

once

If companies prefer to purchase the

equipment and the GPS service and then pay

a set monthly fee for the online hosting

service only

4.7 PROTOTYPE EVALUATION BASED ON SURVEY RESULTS

4.6.1 USABILITY TESTING

Table 4.2 below shows that 80% respondents indicated that the website has a strong interface, 70 %

indicated the good menu of the website. Furthermore, 53.3% of the button, 83.3% of easiness of

navigation, 60% of picture as guide for them to the web reservation and car rental service, 70% of the

navigation and 80% of icon quality, were indicated the confident performance of the design. Overall, 76.7%

of respondents indicated the system criteria have strong indicators (figure 4.16).

52
Table 4.2 Respondents Perception on website Criteria

Yes
Indicators No (%)
(%)

Interface 80 20

Menu 70 30

Button 53.3 46.7

Easiness of navigation 83.3 16.7

Picture 60 40

Navigation 70 30

Icon 80 20

Average of Perceptions 76.7 23.7

53


Wea k

Stron g

Figure 4.16 website Criteria

4.6.2 CUSTOMER WEB RESERVATION TASK

Table 4.3 summarized respondents perception based on the customer web reservation task. 73.3% of

respondents mentioned the register menu in this application is strong. Furthermore, the percentage of the

optimistic reply from the respondents is 70% in fields information, 73.3% in transaction record, 80% in

confirmation and 70% in cancellation process. This result represents the task in this application is confidently

strong to provide a high quality service.

Table 4.3 Respondents Perception on Web Reservation

Indicator Yes (%) No (%)

Register menu 73.3 26.7

Fields 70 30

Transaction log 73.3 26.7

Confirmation 80 20

54
 Cancellation 70 30

Average of Perceptions 86.7 13.3

Overall figure 4.18 below shows that, 86.7% of respondents agreed that the reservation tasks to the web

reservation are strong.

Figure 4.18: User Task

Tabla 4.2 en el apndice muestra que el 80% de los encuestados indicaron que no tenan ninguna experiencia con los

servicios de localizacin GPS Esto demuestra que la idea de la localizacin por GPS ser aceptada. 70% indic que estn

considerando una solucin de seguimiento de vehculos por lo que la disposicin de las empresas para experimentar la

idea est muy bien acogida. Por otra parte, el 53,3% de ellos estn dispuestos a tener una solucin de localizacin por

GPS basado en Internet por el que si la idea se aplica correctamente y la publicidad adecuadamente, va a ser bienvenida

fuertemente, el 83,3% indic que prefieren comprar el hardware y pagar muy poco o

55
hay cargos por otros servicios Esto es considerablemente ms barato si se compara con el servicio disponible en el

mercado. Figura 4.16.

Table 4.2in the appendix shows that 0% of the companies never loses track of their rented cars 1% rarely, 2%

sometimes, 6% often and 1% always. This emphasizes the importance of such a system to manage and track

the cars. This survey also indicates that fraud happens from the customer 1% never, 2% rarely, 4%

sometimes, 2% often and 1% always here we can clearly see that fraud is something that happens most of

the time and this is a prove that such a system can be of a good use. This survey also indicates that in case of

car accident customers take full responsibility 1% never, 4% rarely, 3% sometimes, 1% often and 1% always.

Another important finding that this survey indicates is that in case of awful car accidents, companies can

easily find their abandoned cars, 4% never, 2% rarely, 3% sometimes, 1% often and finally 0% always. This is

encouraging because the system can obviously help companies to locate their cars at any given time.

Customers return cars late and do not pay for the delay 2% never do that, 2% rarely, 4% sometimes, 1% often

and 1% always. This is quite high rate so the system can help reduce the effects of bad habits.

Diseo del cuestionario

Tabla 4.3 en el apndice muestra que el 1% en desacuerdo en considerar la asignacin de un presupuesto para tener un sitio

web de gestin automatizada del coche, 1% en desacuerdo, 3% neutral, 2% est de acuerdo, y el 3% muy de acuerdo que

aqu podemos ver la mayora est dispuesta a asignar el brazo a torcer para el sitio web lo que significa que ser aceptada la

idea de la reserva web. Un sitio web de gestin automatizada del coche aliviar positivamente las tareas diarias 1%

fuertemente

56
disagrees, 2% disagree, 4% neutral, 2% agree and 3% strongly agrees. Here also the majority thinks that the

management website can ease their everyday tasks. Only 0% disagrees that A car reservation website will

help to expand the market, 1% disagrees, 3% neutral, 4% agree and 2% strongly agrees. These answers

indicate that the car reservation web site will help companies to expand their market. Now in the sense of the

confusion with the customers 2% strongly disagrees that such a web site would help companies to eliminate

the problem, 1% disagrees, 3% neutral, 3% agrees and 1% strongly agrees. This is a good sign to develop the

car reservation web site. Finally 2% strongly disagrees that an automated management website will provide

more accurate revenue report, 2% disagrees, 2% neutral, 2% agrees and 2% strongly agrees such answers

are fair but they encourage to develop the management system because 60% of them think that such system

will do help them.

Questionnaire for users:

The answers we acquired in the appendix indicate that 7% of the users cannot get access to the internet

easily means strongly disagrees, 8% disagrees, 9% think it is neutral 3% agrees and 3% strongly agrees so in

the sense of availability of access to the internet the majority can get easy access. On the other hand, 6%

strongly disagrees that a car reservation website would be more convenient to book cars 8% disagrees, 12%

neutral, 2% agrees and 2% strongly agrees. Here if we calculate we can see that 16 out of 30 agree on the

convenience a car web based reservation system. Now here the questions ask the users whether booking a

car via the internet is easier than booking through the phone or not and the result was like the following, 4%

strongly disagrees, 4% disagrees, 13% think it is neutral, 4% agrees and 5% strongly agrees. The users were

also asked if

57
booking through the phone gives them troubles and the result was 3% strongly disagrees, 2% disagrees, 7%

think it is neutral, 12% agrees and 6% strongly agrees. Another aspect the users were asked about was the

possibility of reaching the car rental companies through the phone and the result was 5% disagrees, 5%

disagrees, 7% neutral, 6% agrees, and 7% strongly agrees. Users were also asked if they can get a car easily

and quickly in a case of emergency and the result was 12% strongly disagrees, 5% disagrees, 5% neutral, 4%

agrees and 4% strongly agrees.

The answers we acquired here indicate that 3% strongly disagrees that they rent cars very often, 5%

disagrees, 4% neutral, 4% agrees and 14% strongly agrees, the other question was about users time of

renting and the result was 5% strongly disagrees that they rent cars at random times, 6% disagrees, 7%

neutral, 6% agrees and 6% strongly agrees. Now 4% strongly disagree that they have a specific type of cars,

4% disagrees, 9% neutral, 6% agrees and finally 7%agrees. Booking cars in advance 7% strongly disagrees,

9% disagrees, 4% neutral, 5% agrees and 5% strongly agrees. By not using the web reservation system

users always face troubles regarding the time of taking and returning the cars 5% strongly disagrees, 5%

disagrees, 7% neutral, 7% agrees and 6% strongly agrees. About the variation of the renting price some

people have had good experience and some have had bad ones. 8% strongly disagrees that the price varies,

7% disagrees, 5% neutral, 5% agrees and 5% strongly agrees. One very important aspect is the availability of

the desirable type of cars 8% strongly disagrees that they can always get their car type, 8% disagrees, 6%

neutral 4% agrees and 4% strongly disagrees. Some users cancelation sometime gets canceled with no

prior notice 5% strongly disagrees,

58
5% disagrees 4% neutral, 7% agrees and 9% strongly agrees. The car delivery of cars some people get it on

time and some not 5% strongly disagrees that they get cars on time, 8% disagrees, 6% neutral, 6% agrees and

5% disagrees.

4.8 RESULT OF RESEARCH DESIGN METHOD

In this page researcher present a broad perspective that explicates the types and levels of knowledge that

can be derived from design research while reserving judgment on whether a narrower goal of design

research should be held within any specific research community.

4.9 RESULT OF AWARENESS OF PROBLEM

The output of this phase is a Proposal, formal or informal, for further research. They are proposals for how

things should be done. In this project researcher found models differ from natural science theories primarily in

intent: natural science has a traditional focus on truth whereas design research focuses more on (situated)

utility. Proposal of car web reservation/ management system with tracking capability model is presented in

terms of what it does and a theory described in terms of constructing relationships.

59
4.10 RESULT OF SUGGESTION

After the researcher read the literature about the car web reservation/management system with GPS tracking

capability based requirement, the researcher obtained the overview of the whole guidelines provided by the car

rental industry. Researcher found that the car rental industry is in need to have web management/reservation

system to promote and also to support the task of such a field.

4.11 RESULT OF DEVELOPMENT

Output in this phase is that the researcher developed a prototype of the car web reservation/reservation

system with GPS tracking capability according to the requirements and the design. The system has

been developed using PHP, MySQL and Apache Web server. UML diagram such as Use Case diagram,

Class diagram and Sequence diagram has been used, too.

4.12 RESULT OF EVALUATION

The researcher evaluated the entire component in previous phase according to car rental industry requirement.

The output of this phase is that researcher found that most of the respondents mentioned the strength and

goodness of the overall system.

60
4.13 RESULT OF CONCLUSION

The researcher found that the car web based reservation/management with GPS tracking capability has a

multiplier effect to the customer services development and to the car rental companies managements. In

contrast, the GPS tracking capability is enough to fill the industrys pleasure, and also to attain profits by

decrease the car loss rate. They view the mobile and the seemingly endless dynamism, more-compact

computers and higherspeed service as tools that allow them to function with increased effectiveness. All the

requirement of system has been completely fulfilled by this system.

4.14 SUMMARY

Statistical Package for Social Science (SPSS) version 14.00 was employed to determine the frequency of

respondents answer and categorized their answers to the strong and weak level.

Based on the answers of respondents respond to the user requirements researcher found that most of

them mentioned the strength and goodness of the car web reservation/management with GPS tracking

capability.

The car web reservation has provided complete information about the existence of the car rental industry to the

customers. The user requirements of the car web reservation system provided facilities to eliminate the

troubles of the phone booking and also to provide

61
easier solution and availabilities to the market. On the other hand, the management system will ease every

day tasks as well as provide more accurate management results. Last but not least, is the tracking capability

which is the main strength of the system will sophisticatedly provide companies with better information about

their cars, it will also decrease the loss rate.

62
 CHAPTER 5

CONCLUSSIONS AND RECOMMENDATIONS

This chapter will review back all the findings of this study by giving a full view based on the research

objectives. There is much more work to do in developing an efficient and effective system to provide

customers and car rental industry a mechanism for making online reservation and managing as well as

tracking capability. This study will provide the recommendation to the current community as well as the

information and suggestion for future studies.

5.0 SYSTEM FUNCTIONALITY SCREENSHOTS

5.0.1 USER REGISTRATION AND RESERVATION PAGE

Aqu est la pgina de reservas de los usuarios donde se pueden insertar su informacin personal como nombre, direccin y

nmero de telfono, as como para crear sus nombres de usuario y contraseas. Despus de que los usuarios se llevan a

cabo insertando sus datos pueden entonces elegir el modelo de coche que desean. Una vez finalizado este paso usuarios

recibirn un mensaje de xito o fracaso. En el caso de la reserva de un coche, el coche particular no estar disponible ya en

la lista de reserva para que ningn conflicto se llevar a cabo.

66
 67
 5.0.2 ADMINISTRADOR pgina de login

Aqu est la pgina de inicio de sesin de los administradores. El administrador debe introducir su nombre de usuario y contrasea para

iniciar sesin en el sistema, compruebe la lista de reserva y realizar un seguimiento de cualquier coche que l / ella desea.

68
 LISTA 5.0.3 USUARIOS

En esta lista de coches de usuario, el administrador puede comprobar cada detalles de la reserva que l / ella quiere, por

ejemplo, los datos del cliente como nombre, direccin o nmero de telfono, adems de que l / ella slo puede hacer clic en el

botn de pista para localizar el coche. El mecanismo de esta funcin se conecta a un servidor de envo de mensajes y los

mapas de Google del pas deseado, que es en este caso Malasia. Cuando el sistema est alojado en un servidor de una

direccin IP se asignar automticamente a ella para que la recepcin de los mensajes se hace posible sin tener que reservar

o suscribirse a este servicio. Cuando se hace clic en el botn de pista el sistema enviar automticamente un mensaje a la

tarjeta SIM del coche, que es de hecho una solicitud para las coordenadas a cambio el coche va a enviar de vuelta las

coordenadas a la pgina web. Google ofrece un servicio que si los tiempos de localizacin suficientes adquiridos por segundo,

que se ofrece en este sistema est disponible ya. Finalmente, cuando el sitio web recibe las coordenadas ser

automticamente, en presencia de la conexin a Internet por supuesto, conectarse a los mapas de Google y dar una ubicacin

exacta del vehculo. Tambin ofrece un zoom dentro y fuera opcin. Por ltimo, pero no menos importante, el sistema se

mueve automticamente el mapa como el coche se mueve.

69
 5.0.4 CARS seguimiento de la pgina

Esta pgina es donde el sistema se conecta a los mapas de Google para localizar el coche. Aqu podemos ver que el punto de color rojo

es el coche y es, de hecho, en movimiento, pero la imagen no puede representar el movimiento. Sin embargo, esto se llama seguimiento

en tiempo real.

70
 5.1 CONCLUSIONES

A partir de los resultados derivados del proceso de la encuesta, el investigador concluy que el 80% de los encuestados indicaron

que no tenan ninguna experiencia con los servicios de localizacin GPS. 70% indic que estn considerando solucin de vehculo

de seguimiento. Por otra parte, el 53,3% de ellos estn dispuestos a tener una solucin basada en Internet de localizacin por GPS,

el 83,3% indic que prefieren comprar el hardware y pagar muy poco o nada de honorarios por otros servicios

This project is developed by using Design Research methodology and applying UML technique for analyzing

and designing the prototype. Design Research emphasizes on the knowledge generation inherited in the

method. The Unified Modeling Language is a standard design specification that is overseen by the Object

Management Group (OMG). The use case diagram is a visualization of a use-case analysis been applied.

This project also implement sequence diagram to display the overall flow of control in an objectoriented

program. Thus,

the second objective to design the car web-based

reservation/management system with GPS tracking capability is achieved.

From the findings that derived from the survey process, researcher concluded that the car web-based

reservation/management system with GPS tracking capability design is confidently reliable, easy to use and

user-friendly. Concurrently, the study found that the system has a multiplier effect to the

customer/management services development.

To make this system more interactive and keep the pace of the technology of it, all stakeholder in the car

rental industry should understand the utility and implement the

71
system as the strategic point in order to improve the profit of their car business, develop the number of loyal

customers and expand the design to get a higher quality in services. Car web-based

reservation/management system with GPS tracking capability is a valuable means to guide customers to

reserve all services or facilities offered by the car rental companies. The third objective to develop the

prototype of car web-based reservation/management system with GPS tracking capability is achieved.

The present study was determining the car web-based reservation/management system with GPS tracking

capability, for getting information about the cars and making reservation of the facility provided. Besides the

overview of the service that the car companies are willing to provide for such a system that can store the

database about profiles and reservation that have been made by the customers or the management. PHP

programming language and MySQL server are needed to construct this dynamically web based system.

Concurrently, the study found that the system has a multiplier effect to the customer/management services

development. In contrast, the GPS tracking is enough to fill their pleasure, and to reduce loss rate. Most of

the car rental managements view the GPS tracking and the seemingly endless dynamism, more-compact

computers and higher-speed service as tools that allow them to function with increased effectiveness.

5.2 RECOMMENDATIONS

To make this car web-based reservation/management system with GPS tracking capability more

interactive and keep rapidity with the technology of the it all stakeholder

72
in the car rental industry should understand the utility and implement the such a system as the strategic

point in order to improve their profit, develop the number of loyal customers and expand the design to get a

higher quality in services.

5.3 SUGGESTIONS FOR FURTHER RESEARCH

Future research about the combination of other facilities and services with car web-based

reservation/management system with GPS tracking capability is needed, further researcher should look up

to such systems to develop this technology to reach more profit, customers and better performance.

73
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 APPENDIX A: QUESTIONAIRE

Please circle the statement, which is the most appropriate answer to you.

Section 1 : users behavior : Attitude of users towards having an automated reservation website to rent cars

Indicate your level of agreement with the following statements from 1 (total disagreement) to 5 (total agreement)

No Questions (Strongly (Disagree) (Neutral) (Agree) (Strongly

Disagree) Agree)

1 Puedo conseguir fcilmente el acceso a internet 12345

2 Creo que tener un sitio web para alquilar coches sera ms conveniente 12345

3 Es ms conveniente para reservar coches a travs de Internet 12345

4 Siempre me enfrento a los problemas que reserven coches a travs de llamadas telefnicas 12345

5 Siempre puedo llegar a los inquilinos a travs del telfono 12345

6 En caso de emergencia que pueda encontrar fcil y rpidamente un coche 12345

Please circle the statement, which is the most appropriate answer to you.

Seccin 2 : comportamiento de los usuarios : Actitud de los usuarios hacia el proceso manual actual para el alquiler de coches

Indique su nivel de acuerdo con las siguientes afirmaciones del 1 (totalmente en desacuerdo) a 5 (totalmente de acuerdo)

No preguntas (Fuertemente (Neutral) (De acuerdo) (Fuertemente

(Discrepar)
3 4
Discrepar) De acuerdo)

2
1 5

1 Alquilo coches muy a menudo

2 Yo podra alquilar un coche en cualquier momento del da

3 Tengo un tipo especfico de coches que siempre querra alquilar

4 Siempre que reservar con antelacin los coches

5 Siempre me enfrento a problemas con respecto a la hora de tomar o devolver

el coche

6 El precio del alquiler vara siempre sin previo aviso

7 Siempre que puedo encontrar mi tipo de coche favorito disponibles

8 Mi reserva a veces se cancela por el arrendatario sin previo

darse cuenta

9 Siempre me dan el coche en el tiempo como lo reservo

Por favor, seleccione la respuesta, que es la respuesta ms apropiada para usted.

Seccin 1 : comportamiento del cliente : Actitud de los empleados hacia los comportamientos de los clientes

Indique su nivel de acuerdo con las siguientes afirmaciones de 1 (nunca) a 5 (siempre)

No preguntas (Nunca) (raramente) (a veces) (a menudo) (Siempre)

1 2 3 4
5

1 Perdemos la nocin de nuestros coches de alquiler 12345

2 El fraude ocurre por parte del cliente 12345

3 En caso de accidente de coche los clientes asumen la responsabilidad completa 12345

4 En caso de accidentes de trfico terribles, podemos encontrar fcilmente nuestro 12345

coches abandonados

5 coches de devolucin del cliente tarde y no pagan por el retraso 12345

Por favor, seleccione la respuesta, que es la respuesta ms apropiada para usted.

Seccin 2 : mi comportamiento mpleados : Actitud de los empleados hacia tener un sitio web de gestin automatizada

Indique su nivel de acuerdo con las siguientes afirmaciones del 1 (totalmente en desacuerdo) a 5 (totalmente de acuerdo)

No preguntas (Fuertemente (Discrepar) (Neutral) (De acuerdo) (Fuertemente

De acuerdo)
Discrepar)

2 3 4
1 5

12345

sitio web de gestin

2 Un sitio web de gestin automatizada del coche va a aliviar de manera positiva todos los das 12345

Tareas

3 Un sitio web reserva alquiler nos ayudar a expandir nuestro mercado 12345

4 un sitio web de reserva alquiler ayudara a eliminar la confusin con 12345

los clientes

5 Un sitio web de gestin automatizada ayudar a proporcionar ingresos precisa 12345

informe

1 Estamos considerando la asignacin de un presupuesto para tener un coche automtico

Seccion 3 : comportamiento de los empleados : Actitud de los empleados hacia tener capacidad de seguimiento GPS basado en la web.

Sin preguntas s No

1 Su empresa, en el pasado, que se utiliza o ha tenido experiencia con vehculo

soluciones de seguimiento

2 Usted ha considerado recientemente, o estn considerando, una

solucin de seguimiento de vehculos en su operacin de la flota

3 Usted considerara una solucin basada en Internet, localizacin por GPS

mediante el cual se paga honorarios por los costos de hardware y la comunicacin slo una vez

4 Prefiere comprar el equipo y el servicio GPS

y luego pagar una tarifa mensual fija para el servicio de alojamiento en lnea?

Pista vehculo y Preguntas del rastro

Cules considera que las principales ventajas de ser para su empresa con respecto a la implementacin de una solucin de

seguimiento de vehculos?

1. Reducir la prdida de coche

2. Determinar la localizacin coches en cualquier momento

3. fraudes traza

Hay alguna funcionalidad adicional que le gustara una solucin de seguimiento de vehculos?

un) ..

b) .......................................................................................... ..

c) .......................................................................................... ..

d) .......................................................................................... ..

 S No
indicadores
(%) (%)

la experiencia de las empresas con soluciones de localizacin de vehculos 20 80

Si las empresas consideradas recientemente, o estn considerando, una solucin de seguimiento de 70 30

vehculos en su operacin de la flota

Si las empresas consideran que una solucin basada en Internet, localizacin por GPS por el que 53,3 46,7

pagan cuotas de los costos de hardware y la comunicacin por una vez

Si las empresas prefieren comprar el equipo y el servicio de GPS y luego pagar una cuota mensual 83,3 16,7

establecida para el servicio de alojamiento en lnea slo

Promedio de Percepcin 71,6 23,7

Tabla 4.2 Percepcin de los encuestados capacidad de seguimiento basado en la web

Cuestionario para los empleados de alquiler de coches

indicadores (Nunca) (raramente) (a veces) (a menudo) (Siempre)

(%) (%) (%) (%) (%)

Perdemos la nocin de nuestros coches de alquiler 01261

El fraude ocurre por parte del cliente 12421

En caso de accidente de coche los clientes asumen la responsabilidad completa 14311

En caso de accidentes de trfico terribles, podemos encontrar fcilmente nuestros coches abandonados 4 2 3 1 0

coches de devolucin del cliente tarde y no pagan por el retraso 22411

Tabla 4.3 Percepcin de los encuestados empleados de alquiler de vehculos hacia el comportamiento de los clientes.

 (Muy en (Discrepar) (Neutral) (De acuerdo) (Muy de

acuerdo)
preguntas desacuerdo)
(%) (%) (%)
(%)

(%)

11323

Estamos considerando la asignacin de un presupuesto para tener un sitio web para la gestin automatizada de

coche

12421
Un sitio web de gestin automatizada del coche aliviar positivamente las tareas cotidianas

01342
Un sitio web reserva alquiler nos ayudar a expandir nuestro mercado

21331
un sitio web de reserva alquiler ayudara a eliminar la confusin con los clientes

Un sitio web de gestin automatizada ayudar a proporcionar informe de ingresos precisa 22222

Tabla 4.5 Percepcin de los encuestados que tienen un sistema de gestin basado en web coche

Cuestionario para los empleados de alquiler de coches

preguntas (Muy en (Discrepar) (Neutral) (De acuerdo) (Muy de

(%) desacuerdo) (%) (%) (%) acuerdo)

(%) (%)

Puedo conseguir fcilmente el acceso a internet 7 8 9 3 3

Creo que tener un sitio web para alquilar coches sera ms conveniente
6 8 12 2 2

Es ms conveniente para reservar coches a travs de Internet 4 4 13 4 5

Siempre me enfrento a los problemas que reserven coches a travs de llamadas telefnicas 3 2 7 12 6

Siempre puedo llegar a los inquilinos a travs del telfono 5 5 7 6 7

En caso de emergencia que pueda encontrar fcil y rpidamente un coche a travs

12 5 5 4 4
del telfono

Tabla 4.5 Percepcin de los encuestados que tienen un sistema de reservas basado en la web de coche

10

 Alquilo coches muy a menudo 14 5 4 4 3

Yo podra alquilar un coche en cualquier momento del da 5 6 7 6 6

Tengo un tipo especfico de coches que siempre querra alquilar

4 4 9 6 7

Siempre que reservar con antelacin los coches 7 9 4 5 5

Siempre me enfrento problemas en relacin con el momento de la toma o la

5 5 7 7 6
devolucin del vehculo

El precio del alquiler vara siempre sin previo aviso 8 7 5 5 5

Siempre que puedo encontrar mi tipo de coche favorito disponibles 8 8 6 4 4

Mi reserva a veces se cancela por el arrendatario sin previo

5 5 4 7 9
aviso

Siempre me dan el coche en el tiempo como lo reservo 5 8 6 6 5

Tabla 4.5 Percepcin Los encuestados en su regularidad de coches de alquiler

11