/ Unit 06 - 1Mark Quiz Questions

Question 1

"Subjective emotional responses are the result of physiological changes within human bodies."This is stated in the :

a. Schachter-Singer theory

b. Cannon-Bard theory

c. James-Lange Theory

d. Lazarus' appraisal theory

Question 2

The six emotions- Anger ,Fear ,Sadness, Happiness, Disgust, Surprise,which are universally recognized and applicable are
found by :

a. Mowrer

b. Ekman

c. Panksepp

d. Watson

Question 3

Which competency deals with the capacity for understanding one's emotions, one's strengths, and one's weaknesses.

a. Self management

b. Self Awareness

c. Social Awareness

d. Relationship Management

Question 4

Which emotion is closely associated with the symptoms like heightened heartbeat, increased "flinch" response, and
increased muscle tension

a. Sadness

b. Fear

c. Shame

d. Desire

Question 5

Which of the following is the secondry emotion for Love, according to parrot's classification.
 a. Cheerfulness

b. Zest

c. Pride

d. Longing

Question 6

Which test, was designed to measure learned optimism and which has been impressive in its ability to identify high
performing students, salespeople, and athletes, to name just a few

a. Bar-On's EQ-I

b. MEIS

c. ECI

d. Seligman's SASQ

/ Unit 06 - 2Mark Quiz Questions

Question 1

1._____emotions are an individual's actual emotions. 2.__________ emotions are those that are organizationally required
and considered appropriate in a given job.

a. 1. Primary and 2. Secondary

b. 1. Felt and 2. Displayed

c. 1. Displayed and 2. Felt

d. 1. Tertiary and 2 Primary

Question 2

David Wechsler defined intelligence as "the aggregate or global capacity of the individual to act purposefully, to think
rationally, and to deal effectively with his environment". He referred to ________as well as ________ elements, by which
he meant affective, personal, and social factors.

a. Memory and problem-solving

b. Non-intellective and intellective

c. Affective and cognitive

d. Intrapersonal" and interpersonal

Question 3

For the secondary emotion Suffering choose the correct set of Tertiary emotions-
 a. Despair, hopelessness, gloom

b. Agony, hurt, anguish

c. Dismay, disappointment, displeasure

d. Sorrow, woe, misery

Question 4

Personal competence-comprises of three dimensions of emotional intelligence, such as:

a. Self Esteem, Self Monitoring, Self Appraisal

b. Feeling, Attitude, Personality

c. Self-awareness, self-regulation and motivation

d. Self Regulation, Motivation and Values.

/ Unit 06 - 4Mark Quiz Questions

Question 1

Bikram has difficulty in expressing his emotions and understanding the emotions of others. He rarely cry and people
perceivs him as bland and cold. He feels uncomfortable with his own feelings and is not able to discriminate among his
different emotions. Identyfy the nature of disorder that he is suffering from? What type of job may be suitablefor him?

a. Schezophrenia.The suitable job will be one involving lot of creativity.

b. Alexithymia. The suitable job will be the one that does involves little or no emotional labor.

c. Autism. The suitable job will be the one involving lot of travelling.

d. Dyslexia. The suitable job will be one related to desk and office work.

Question 2

Birbal is a senior manager in a BPO. He is into Human Resource management. He believes in continuously enriching his
competencies, and attends to different workshops and programmes. He is currently aiming to enhance his emotional.
Intelligence. What type program he shall attend?

a. Leadership growth Lab

b. Empathy and social skills training

c. Lab in Social Networking

d. Negotiation skills

Question 3
Viineet's behavior reflects that he effective in persuasiveness and team management. He manages social and work
relationships very well. He is able to understand and control his own emotion and can emphasize with the feelings of others.
Which skill majorly contributes for this type of behavior?

a. Persuasion Skill

b. Managerial skill

c. Leadership skill

d. Social skill

/ Unit 07 - 1Mark Quiz Questions

Question 1

Distinctiveness Consensus Consistency are three determining factors related to _________ theory.

a. Personality

b. Attribution

c. Emotion

d. Self Serving Bias

Question 2

The three factors that shape perception of an individual are :

a. Distinctiveness,Consensus,Consistency

b. Projection,halo Effect, Sterotyping

c. Perceiver, Target, Situation.

d. Contrast Effect,First Impression Error

Question 3

The __________occurs when we draw a general impression on the basis of a single characteristic.

a. Selective Perception

b. fundamental Attribution Error

c. Halo effect

d. Projection

Question 4

Which criteria is followed when the decisions are made solely on the basis of their outcomes and consequences?
 a. Focus on Rights

b. Emphasis on Rights

c. Utilitarion

d. Focus on justice

Question 5

Which of the following factors are related to the perceiver?

a. Sound ,size, background

b. Time ,Work Setting

c. Attitude,motives,interests

d. Proximity,motion

Question 6

Which of the following includes the personal characterstics associated with creativity.

a. Intrinsic task Motivation

b. Intutive Decision making

c. Aptitude

d. Creative Thinking Skills

/ Unit 07 - 2Mark Quiz Questions

Question 1

Arjun is the general manager of a Manufacturing unit involved in making electrical equipments. There is big competiotion in
the market because of the chinese produts and the business is in crisis . Another big player in market has given the option
to acquire the unit. Arjun is finding it defficult. He do naot have sufficient data , the related facts are also limited. What
decision making mayhelp him in this situation.

a. Intutive Decision making

b. Group decision making

c. Bounded rationality

d. Creative thinking

Question 2

What are the two types in the self fulfilling prophecy ?

a. halo and Contrast Effect

 b. Pygmallion and Golem Effect

c. Attribution Error and Impression error

d. Bounded rationality and Intutive decision making

Question 3

When the information overload has to be avoided what type of shortcuts could be taken by decision makers?

a. Bounded rationality

b. Creative decision making

c. Projection

d. Heuristics or judgmental

Question 4

Why do we put togather objects or events that are unrelated?

a. Because of attitude and motives

b. As a result of work and social setting

c. As a result of physical or time proximity.

d. because of personality and emotions.

/ Unit 07 - 4Mark Quiz Questions

Question 1

Ranjan Rao is the Team Leader at Zen Tech Software Solutions. He puts in lots of confidence in his employees and trusts
their capabilities. The performance of team members have improved remarkably after he has taken the charge. This is a
positive instance of the self-fulfilling prophecy. Identify the related effect.

a. Halo Effect

b. Contrast effect

c. Pygmalion Effect

d. Golem Effect

Question 2

Revathi is having a tendency to underestimate the influence of external factors and overestimate the influence of internal or
personal factors. She usually attribute her own successes to internal factors, such as, ability or effort while putting the
blame for failure on external factors, such as, luck. This is called the ___________.

a. Selective Perception
 b. Halo Effect

c. Bounded Rationality

d. self-serving bias

Question 3

What is the correct order of steps for a decision making process (i) Alternative development (ii) Escalation of commitment
(iii) Problem identification (iv) Making choices

a. (i) (ii) (iii) (iv)

b. (iv) (i) (ii) (iii)

c. (iii) (i) (iv) (ii)

d. (iii) (iv) (ii) (i)

/ Unit 08 - 1Mark Quiz Questions

Question 1

Hygiene factors and Motivators are part of the theory given by _______.

a. Adams

b. Mc Cleeland

c. Adler

d. Herzberg

Question 2

The Hierarchy of Needs Theory is proposed by :

a. Vroom

b. Mc Gregor

c. Alderfer

d. Maslow

Question 3

The value a person places on the rewards he or she expects to receive from an organization is referred as ________.

a. Expectancy

b. Instrumentality

c. Valence
 d. Motivators

Question 4

Which of the following concept is related to the People's perceptions of fairness in organizations, consisting of perceptions
of how decisions are made regarding the distribution of outcomes and the perceived fairness of those outcomes themselves.

a. Instrumentality

b. Organizational Justice

c. MBO

d. Employee recognition programs

Question 5

Which of the following motivational tool involves the participation of small groups of employees who work voluntarily on
company time to address quality-related problems such as quality control, cost reduction, production planning and
techniques and even product design?

a. Quality Circles

b. Participative Management.

c. Employee Stock Ownership Plan.

d. Employee recognization Programme

Question 6

Which of the following refers to an individual's belief that he or she is capable of performing a task?

a. Goal Setting

b. Self-efficacy

c. Reinforcement Theory

d. Equity Theory

/ Unit 08 - 2Mark Quiz Questions

Question 1

Match the ERG theory with related concepts of Maslow's theory.

Existence

Relatedness

Growth

Question 2
Mr. T .P . Mody is heading a Mineral Water Unit .He takes good care about issues like advancement, recognition,
responsibility, and achievement. What type of factors he is focussing and what he is trying to achieve for the employees.

a. Job Involvement and Extrinsic factors

b. Better Performance and Extrinsic factors

c. Job Satisfaction and Intrinsic factors Right Answer

d. Employee Participation and Hygiene
factors.

Question 3

Rajeev is working as a copyrighter with an Advertising consultancy.He is very friendly and derive satisfaction from social and
interpersonal activities. There is a need to form strong interpersonal ties and to "get close" to people psychologically. If
asked to choose between working at a task with those who are technically competent and those who are their friends, he
chooses the friends. Identify the dominant need?

a. Need for Affiliation Right Answer.

b. Self Actualization

c. Need For Power.

d. Need for achievement

/ Unit 08 - 4Mark Quiz Questions

Question 1

The formula for performance includes f (_______x Motivation x________).

a. Ability, Opportunity

b. Existance,Growth

c. nAch,nPow

d. Y and X

Question 2

Which of the following are the Hygine factors according to the Herzberg's theory.

a. Achievement and Responsibility

b. Growth and Advancement

c. Challenging Job ,Promotion

d. Salary and Working Conditions

Question 3

Which of the following categories are part of Alderfer's theory?

 a. X and Y

b. Self Esteem, Self Actualization

c. Existence, relatedness, growth.

d. nAch, nPOw

Question 4

Which of the following need fall in the lower order needs in the Maslow's Need Hierarchy Pyramid?

a. Affection and belongingness.

b. Autonomy and achievement

c. Self fulfilment

d. Hunger and security

/ Unit 09 - 1Mark Quiz Questions

Question 1

In the given level of leadership the leader adds concern for people to an authoritative position a benevolent dictatorship is
formed identify the leadership style based on likes theory

a. Exploitative authoritative

b. Participative

c. Benevolent authoritative

d. Consultative

Question 2

The 5 , 5 matrix of leadership grid indicates ___________style

a. The controlling leader

b. The status quo leader

c. Team leader

d. Accommodating leader

Question 3

Which leadership is essentially about sharing out leadership across the organization?

a. Servant leadership

b. Distributed leadership
 c. Transactional leadership

d. Situational leadership

Question 4

Which theory is associated with the Aristotle statement "Men are marked out from the moment of birth to male or be
ruled"?

a. Trait theory

b. Behaviour theory

c. Situational theory

d. Great man theory

Question 5

Which theory of leadership describe the way that leaders encourage and support their followers in achieving the goals

a. Path-goal theory

b. Fielders contivegency model

c. Vroom & Yetton;s Normative modem

d. Transformational leadership

Question 6

Who identified the four primary traits by which leads could succeed or 'derail'

a. Stogdill

b. McCall and Lombardo

c. Blake and Mouton

d. Aristotle

/ Unit 09 - 2Mark Quiz Questions

Question 1

According to the catagorization made by McCall and Lombardo the given characterstics - Calm, confident and predictable
,will fall under which primary trait ?

a. Good interpersonal skills

b. Admitting Error

c. Intellectual Breadth
 d. Emotional Stability and Composure

Question 2

According to the Situational Leadership Model, what type of leaders pass day-to-day decisions, such as task allocation and
proceses, to the follower.Choose the correct option from the given choices.

a. Telling/ Directing Leaders (S1)

b. Coaching/Selling Leaders (S2)

c. Supporting/Participating Leaders(S3)

d. Delegating Leaders.

Question 3

Vijay is the general manager in his family managed business of manufacturing artificial jewellary.He avoids power and
responsibility and do not take much inititiative in decision making. What is the leadership style of Vijay , according to the
Lewin's Classification.

a. Autocratic

b. Participative

c. Laissez-faire

d. Democratic

Question 4

Which of the following phenomenon are seen in the charismatic Leadership?

a. leadership responsibility is dissosiated from the organization hierarchy.

b. How may I help You?

c. Leader is a social architact.

d. Followers trust the correctness of the leader's believes.

/ Unit 09 - 4Mark Quiz Questions

Question 1

Dr. Mehtais the CEO of NPO Rare Blood India. The organization gets funds from various government and corporate
orgaizations. Mr. Mehta conducts regular meetings and interacts with the members of organization. He tries to bcreate a
bonding amongst the employees towards the goal and symbolizes the vision. He also helps them to understand the
visionary goal.What type of leadership is exhibited by Dr. Mehta.

a. Charismatic leadership

b. Authoritative leadership
 c. Participative leadership

d. Transformational Leadership.

Question 2

Rajeev K. is the Vice President of a Construction Designs Consulatancy . He has a different approach to lead. He gives
vague hints about the goals,he helps them In case there are roadblocks. He also encorages them by giving rewards.

a. Transformational Leadership

b. Path Goal Leadership

c. Situational Leadership

d. Servant Leadership

/ Unit 10 - 1Mark Quiz Questions

Question 1

A _____________ group consists of a manager and the employees who report to him or her. Thus, it is defined in terms of
the organization's hierarchy.

a. Committee

b. Interest Group

c. Task group

d. Command group

Question 2

Which of the following is an Informal Group?

a. Cliques

b. Committee

c. Command group

d. Task group

Question 3

Which of the following technique restricts discussion or interpersonal communication during the decision-making process.
Group members are all physically present, as in a traditional committee meeting, but members operate independently.

a. Brainstorming

b. The Nominal group technique

c. Delphi Technique
 d. Devil's Advocate

Question 4

Which stage is associated with the turbulent phase where individuals try to basically form coalations and cliques to achieve
a desired status within the group.

a. Norming

b. Storming

c. Performing

d. Forming

Question 5

_________ are made up of employees from about the same hierarchical level, but from different work areas, who come
together to accomplish a task.

a. Self managed teams

b. Problem-solving teams

c. Cross-functional teams

d. Quality Teams

Question 6

_________acceptable standards of behavior that are shared by the group's members.

a. Status

b. Roles

c. Norms

d. Role Conflict

/ Unit 10 - 2Mark Quiz Questions

Question 1

According to the punctuated-equilibrium model, which of the following is true about temporary groups with deadlines?

a. The first meeting seldom sets the group's direction

b. The transition ends the change process

c. A transition takes place at the end of the first phase which occurs exactly when the group has used up one half of
its allotted time

d. The first phase of group activity is one of transition

Question 2

Illusions of invulnerabilit, Illusions of group morality and Illusions of unanimity are certain symptoms. What is the
phenomenon associated with these symptoms?

a. Norming

b. Status Equity

c. Quality Circle

d. Groupthink

Question 3

What is the correct sequence of stages in Tuckman's five stage model?

a. Norming ,forming,storming,adjourning,performing.

b. Storming,forming,adjourning,norming,performing

c. Forming,storming,norming,performing,adjourning.

d. Performing,storming,forming,norming,adjourning

Question 4

When a group member is faced with the challenge of playing multiple roles, there may be a possibility that the individual is
not able to balance all the roles effectively, thereby reducing role effectiveness, hampering the group and organizational
goal attainment process. What do we call this phenomenon?

a. Role Conflict

b. Role Overload

c. Role Perception

d. Role Ambiguity

/ Unit 10 - 4Mark Quiz Questions

Question 1

Match the norms with appropriate description.

Appear
ance
norms
Social
arrang
ement
norms
Allocati
on of
resourc
es
norms

Question 2

Ms. Punya is thinking of conducting a session to generate alternatives. She wnats to generate as many ideas as possible,
suspending evaluation until all of the ideas have been suggested. She also wants to overcome pressures for conformity in
the interacting group that retard the development of creative alternatives. But she feels that the purpose may be hindered
because of while listning to others, individuals may be distracted from their opwn idea and some may have the apprension
that others could respond neagtivly to their idea. What method could be used to best serve the objective of Ms. Punya.

a. Delphi

b. Groupthink

c. Electronic Brainstorming

d. Quality Circles

Question 3

Pragya,Sushma, Anuj,Vivek and Rajat are the MBA students and they are in one project group. Anuj and Sushma are close
friends and usually do not contribute much in terms of constructive efforts they normally rely on the efforts of other group
members and fail to contribute their own time, effort, thoughts or other resources to a group. This has created a real drag
on the group's efforts and achievements. When a group carries out a task, it is harder to attribute the group's output to
individual contributions. They have the assumption that group's results will not indicate the individual's failure to contribute.
What is the problem faced here by the group?

a. Social Loafing

b. Devil's Advocacy

c. Production Blocking

d. Role Ambiguity