MODULE ERROR/ALERT
SSOADM You have exceeded the maximum
number of login attempts; Your ID
is locked
SSOADM Invalid User ID or Password
RETAIL CIF-GENERAL- All the Mandatory fields are not
BASICINFO/DEMOGRAPHIC entered.
RETAIL CIF-GENERAL- Please enter at least one
CURRENCY Currency Detail under the
General Tab.
RETAIL CIF-GENERAL-
PERMANENT ADDRESS is
CONTACT-ADDRESS
mandatory please provide valid
details.
At least one address detail
should be of type
(Communication).
Preferred ADDRESS not selected.
REASON/SOLUTION
User may have entered the wrong
password three times.
Go to SSOADMIN>RESET USER LOGIN
DETAILS.
Use Function M , Enter USER ID.
RESET TYPE LOGIN ATTEMPTS and
mark ENABLE USER as YES.
User Id will be unlocked.
User may have forgot the password, or
user id entered is not correct or not
exist.
Go to SSOADMIN>RESET USER LOGIN
DETAILS
Use Function M , Enter USER ID
RESET TYPE PASSWORD enter
NEW PASSWORD and CONFIRM
PASSWORD
System will not allow creating CIF till all
the mandatory fields are entered in all the
TABS. System will guide the user to enter
mandatory fields if user press SUBMIT
before entering all the details.
One currency is mandatory to be entered
for CIF creation. Go to CURRENCY TAB,
Press ADD CCY and SAVE
User has to enter two addresses for
creating a RETAIL CIF.
COMMUNICATION
PERMANENT
If both the communication and permanent
addresses are same, user should first
enter communication address and then
use COPY ADDRESS and change the
ADDRESS TYPE to PERMANENT is 2nd
address.

NRE REALTIVE ADDRESS is
mandatory
RETAIL CIF-GENERAL- MOBILE NO. is mandatory , please
CONTACT-PHONE & EMAIL provide valid details
RETAIL CIF-GENERAL-
IDENTIFICATION
Enter the identification
DOCUMENT DETAILS document details.
TAX PROOF is mandatory.
ADDRESS PROOF is mandatory
Please select one preferred
identification details
Please add the identification
details for passport
The provided document is not
available for future use.
PAN must be in format
AAAPADDDDA
EITHER PAN IS INVALID pr PAN is
not getting validated from NSDL
site.
AGRICULTURE/NON
AGRICULTURE INCOME are
mandatory.
AADHAR CARD is a mandatory ID
PROOF. If AADHAR CARD is not
available provide AADHAR
ENROLMENT No.
In case of NRE customer NRE RELAIVE
ADDRESS is mandatory to be entered. In
ADDRESS sub tab select the address type
as NRERELATVE and enter the address.
MOBILE NO. is mandatory to be entered .
Add the MOBILE NO in PHONE & EMAIL
tab.
For creation of a Retail CIF following three
DOCUMENT TYPES are mandatory to be
entered.
TAXPR - TAX PROOF (Only One)
IDPRO ID PROOF (Minimum One)
ADDRPR ADDRESS PROOF (Minimum One)
As minimum three documents are mandatory
to be entered, user has to select one
document as preferred out of the documents
entered in field IS PREFERED
In case of NRE customer one document
under DOCUMENT CODE IDPRO should
be PASSPORT.
For migration purpose all the documents n
CUMM # details are migrated. But as per out
KYC policy only valid documents are allowed
to use. For all the invalid documents
mentioned error will display. User has to
select a valid document type for creation of a
CIF.
For retail CIF 4th character of PAN should be
P.
PAN can be entered as both ID PROOF, TAX
PROOF in RETAIL CIF and only as TAX PROOF
in CORPORATE CIF . Whenever PAN No. is
entered in UNIQUE ID field, system will
validate the PAN from NSDL site and display
the name of PAN holder in REMARKS field.
If the PAN STATUS is valid from NSDL site
then only CIF will allowed to open with this
PAN. Otherwise this error will display.
Under DOCUMENT CODE TAXPR if user has
entered FORM60, then these fields in
GENERAL/BASIC INFO TAB are mandatory to
be entered.
As per PMLA AADHAR is a mandatory id
proof. If user try to open CIF without entering
AADHAR No. system will display this error
message. If AADHAR is not available open CIF
with IDPRO as UIDEN.
As current Address is same as per
UIDAI, kindly provide only
AADHAR Card as Address Proof.
No other OVD should be accepted
as Address Proof.
This Document is already entered
in CIF ID ______, use CIF ID ______
instead of creating new one.
As per PMLA AADHAR is a mandatory id
proof. When user select DOCUMENT CODE as
UIDAI , Current Address Available in
Aadhar Card will be mandatory to be
entered. If value is Y for this field then only
AADHAR can be entered as ADDRESS PROOF
under DOCUMENT CODE ADDPR.
System will run DEDUP on all the documents
under IDPRO and mentioned error will
display if already any CIF is available with the
entered documents.