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Resume

17, Anjugam Nagar 2nd st,


Kolathur,
Chennai 600099
T.S.Senthil Kumar Mobile: 9884344707
Email: LYENAL@gmail.com

OBJECTIVE

To continue to grow in leadership and knowledge, excel in innovative technology application,


interact and share with candidates, and obtain world-class solutions to practical challenges
through training and development.

PROFESSIONAL PROFILE

• Self-starter who takes complete accountability for assignments, enjoys taking up new
challenges & responsibilities and excels at multi-tasking in a fast paced environment.
• Strong customer orientation and demonstrated ability in understanding customers’ needs
& providing solutions.
• Exceptionally well organized with a track record that demonstrates self-motivation,
creativity and initiative to achieve corporate goals
• Excellent team management skills, able to build team cohesion and inspire individuals to
strive towards ever-higher levels of achievements.
• Enthusiastic communicator with proven analytical skills.

PROFESSIONAL EXPERIENCE

Voice & Accent Trainer

Currently working in IBM as Voice & Accent and Soft skill Trainer from Oct 2007

Current Profile:

• Maintaining a team of trainers and help them in developing training modules,


preparation of training calendars, Analysis of AOIs across the processes and individuals,
creating customized modules for month on month Training.
• Preparing and presenting weekly, Monthly review decks with the performance report,
forecasts and current imperatives
• Closely work with the other functions and receive inputs based on quality, Work
force, operations/ stack report and prepare training plan.
• Interact with the client’s training team directly to understand the objectives and to
Work towards exceeding their expectation.
• Handling New Hire Classroom training on Voice and Accent, Soft Skills and product.
• Conducting Train- The Trainer Certification program for new hire trainers
• Conducting behavioral training, personality development and organizational
development training for Managers, Team Leaders and other employees at various levels.
• Call Monitoring and feedback – Designed various call audit sheets month on month to
focus on specific AOIs of the previous month. (Floor coach and Floor Refresher Training)

Achievements:
• Got Certified and implemented Organizational training programs like “Winning Behavior
for Enabling Success”, Email Etiquettes, Interpersonal Skills, Fish, Tap The Talent, and
Executive presence.
• Got TTT certified in various client training modules including information Security,
Personality Development, Accent Neutralization, Exceeding customer Expectation,
Delighting customers through sales, Ownership.

• Worked on filling the process gaps and streamlined the process.

• Got the Best Trainer Award continuously for four quarters

• Achieved No 1 in personal business commitment and Goals (Appraisal) and received


the promotion in the minimum possible time.
• Awarded for being a Torchbearer of IBM values
• Developed and Implemented new projects such as “Know Your Language, F1
Resolution, Become One Voice” Escalation Handling to improve the Language Skills,
and Customer Experience.

Customer solutionz from Feb 05 to Oct 2007 as Voice & Accent Trainer
Have trained candidates from various colleges and training institutes like INSNET,
ACENET, SSB institute, AKB institute, Lawkims Ltd, and Crest consultancies- Hydrabad.

PERSONAL DETAILS

Father’s name : T.G.Somaundaram

Date of Birth : 15.11.83

Educational Qualification : MBA Finance Pondichery


University & Loyola College,
BBA Alagappa University,
DEEE CPT, 87%with Honors,

Languages Known : English, Tamil and Hindi

- T.S.Senthil Kumar