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Is It Truly Expert System based on Certainty Factor Method Determine Pest

Disease of the Plantation Crops?


I Putu Ngurah Mertayasa1, Ketut Agustini2, Dewa Gede Hendra Divayana 3
Laboratory of Cultural Informatics, Pendidikan Teknik Informatika
Universitas Pendidikan Ganesha
Jalan Yudistira Utara No. 8A, Singaraja, Bali, 81112
Telp: +6236227213
Ngoerahmertayasa48@gmail.com1, ketutagustini@undiksha.ac.id2, hendra.divayana@undiksha.ac.id3

Abstract
This study aims to determine the relationship of knowledge management for the creativity of students majoring in Information
Engineering Education Undiksha Singaraja and to determine the factors that affect creativity is seen from knowledge management. This
research is Ex Post Facto with correlation technique. The sample in this study was the student of class of 2013, 2014 and 2015 in the
Department of Information Engineering Education Undiksha. The sample in this research were 187 students were selected using stratified
random sampling technique Propostionate. The variables studied were the independent variables are knowledge management, as well as the
dependent variable is the creativity. Knowledge management and creativity of data obtained through the questionnaire, as well as to get an
explanation about the influence exerted between the variables analyzed with correlation and regression techniques by first prerequisite test
analysis is the normality test and linearity test. The results showed a significant relationship between knowledge management with the
creativity of students majoring in Information Engineering Education Undiksha Singaraja. Based on the results of SPSS, the calculation may
be a correlation coefficient R of 0.733, the probability value of 0.000 which is lower than the significance level of 0.05 (95% confidence
level). Because the probability value less self 0.05 it can be concluded that the correlation between X and Y is significant. In other words,
the higher the score Knowledge Management, the higher the creativity of students majoring in Information Engineering Education
Undiksha. With the strength of the correlation, these variables contribute 53.7% to the creativity of students majoring in Information
Engineering Education Undiksha.

Keywords: Knowledge management and creativity of students.

1. Introduction explain and distribute knowledge for reuse, were known and
studied in the organization. This activity was usually
The development of science and technology is currently associated with the objectives of the Organization and were
growing rapidly. Education is a necessary and important. The aimed at achieving a specific outcome such as a shared
role of science is becoming increasingly prominent, because knowledge, improved performance, excellence competitive,
only with the knowledge of all the changes can be addressed or higher levels of innovation [2]. The main purpose of
appropriately. The College is a secondary that is capable of Knowledge Management was maintain and transfer
making a student to become change agents (agent of change) knowledge.
in the society. Therefore students should have more
capability in defference people who are not college-educated. 2. Materials
The success of the College one of the students are the charge
indicators will have a good study achievements. Thecollege A. Knowledge Management
is one of the success indicators that look on good students's Knowledge Management was structure of activities
achievement. The result of learning cannot be obtained that used organization to identify, create, explain and
without effort or work hard and creative thinking to produces distribute knowledge for reuse that were known and studied
high creativity. Creative thinking is a form of thinking to find in the organization. This activity was usually associated with
answers, the methods, the way a new way in response to a the objectives of the Organization and aimed at achieving a
question to solve problems [1]. specific outcome such as a shared knowledge, improved
Creative thinking is related with the creativity of students performance, excellence competitive, or higher levels of
to achieving academic achievement in college. Think innovation [3].
creatively made new thoughts, new ideas, new works, and Knowledge management was the structure of
find a new way to resolve the issue and existing problems in activities that used by the organization for indentitying,
society contexts. For ease and understanding on activity, creating, explaining, and distributing knowledge to used
exspecially needed a place as a container to expressing reusable, be discovered and studied in the organization. This
opinions or new ideas. The community was one of the spaces activitity wasusually related with objective organization and
of creativity for students on college. Community could be selected for targeting sometthing for example knowledge,
defined as a social interaction that consists of various increase employment, excellence, competitive or improving
functional dimensions were characterized by the existence of inovation.
a relationship of reciprocity and mutual benefit. Managing knowledge was the way organizations to
To increase creativity was very needed perspective in manage their employees and how long they spend time using
managing a knowledge. Managing knowledge or Knowledge technology information. Actual Knowledge Management
Management was a set of activities used to identify, create,
was how people from various different places start mutual Knowledge management was implemented,can be make
talks. organization spend much money and time to find same
Management knowledge was the manner of knowledge. Every something was happen can be changed in
organization to manage employees and how long employees human knowledge.
waste money for used and applied information of
technologies. Actually, knowledge management was able
how the people from different place start to communicate. 2.. Improvement of Knowledge Asset
The value of organizations can increase with the Knowledge Management had implemented can be to help
presence of innovations generated through the process of every individual in organization with out learn from the
Knowledge Management [4]. In the knowledge there was a begin, but in implemented knowledge management, the
formulation of the famous which called SECI or Knowledge people could be learned be very quickly, so people able to
Spiral. The concept that in our life cycle, knowledge of that developed skills and competence in every people.
process that shaped spiral, described that process called 3..Developing Making Decision
Socialization Externalization Combination
Internalization [5]. Implemented of knowledge management, every individual
had gotten informations or report about the company, so the
3. Combination staffs takes decision to eveloping Process of Efficiency and
Combination was conversation explicit-explicit conversions Manner of Working
that occur in an individual or group level between 4..Improvement Process of Efficiency and Manner of
individuals. The combination was a process of concepts of Working
system in knowledges knowledge. The combination of Knowledge management helped organization in evaluating
knowledge was facilitation through medias such as working from period of time, so the company will be
documents, meetings, telephone communications or improving and developing
computerized communication network. 5. Improvement the ability in innovation to making products
4. Internalization and services. Knowledge and Management, the organization
Internalization was conversation of explicit-tacit. It was does analysis from knowledge that have summit, finnally the
the process alteration from explicit of knowledge to company was able developing every products and services.
knowledge tacit. This was related with concept learning by Benefits of knowledge mannagements were developing
doing. When expriences had through sosialisation, taking decision. Taking decision from based on information
externalization and combination internalization to knowledge and experinces that had observed.
tacit individu in form of mental that spread or technique. This B. Creativity
Knowledge becomed the important of the value assets. Creativity was the ability of the people to create a new
There were two of knowledge of managements in combination based on the data or the other elements. The
implemented, the different significant between two result of create is only new something, but also combination
knowledge such tacit and explicit. In organization explicit from the other aspects
knowledge was not have problems, because the data easy to Another reasons, creativity also did something such as
documented, archived, and coded. In another way, tacit idea, or the products understable about the old products to
knowledge something that challange because knowledge produce a new item. It was also trends people to actoulize
always fell very important to spread of and used with theirself with their ability[7]. Creativity is something to result
appropriate manner such as
1. Tacit Knowledge a. New was creating new something by innovatif,
Based on tacit knowledge was personal, and fresh, interesting, strange, and impressing
developing through expriences that different to b. Useful was something used for better to help the
formulated and communicated. Tacit knowledge other people, more effiecincy, easily, support,
was not state form of writte, but something from the develop, educate, find solution, decrease
people thinking when they worked in organization. obstacle, overcome difficulty, and making good
benefit
2. Explicit knowledge c. Understandable was something that be cleared by
Based on explicit knowledge was formal and same something and understanding in another
systematic that easy to communicated and spread. time, or the something that had happens without
Implemented of explicit knowledge was easier understanding, not predictable, and not repeated.
because the knowledge gotten form written or The Creativity has several characteristics such as
statement that had documentation so every a. Fluency of thinking was the ability to
individual had learned. produce many idea that quicly from the
In implemented of knowledge management in organization mind. Fluency of thinkking is determined
or company, can be help to created business process that quantity and non quantity
made better in progress of system. Following there were b. Flexibility was the ability able to produces
several benefits that can be accepted from implemted several ideas, answers, or questions with
knowledge management such as different types, or find out the solution with
1. Providence time and cost different ways, find alternative and
different ways, able uses several kind
strategy or the way of thinking. Peoples university or college that they had important role to develop
creative is people flexibile to think about and increase individual creativity. In socials enviroment,
something. They are easy to leaving the cultures progress in society, it also influences individual
thinking and replace the mind with the society. Condition of enviroments have developed creativity
idea. with showed several characteristics such as
c. Elaboration was the ability to developing 1..Psychologicals security
the idea and adding or detailing the objects, Psychologicals security divided become three processes that
idea or situation to more interesting had related such as
d. Orginality was the ability to emphasize a. Accepting individual with excess and flaw
ideas and ability to empasize the organality b. Attemp the situation in company or campus
of idea. becomes eksternal evalution

There are several factors to support to creatig individual Giving understanding with emphatically, understanding the
creativity such as feeling, idea or reflection, individuals action and able to
a. Selfs Encouragement looking different way and responding the people
Every individual had encouragement from
his/herself to creativity, to created pontential, 2.Psychological Freedoms environment, providing
revealing and activating the capacity that have by opportunities to individuals to freely express
individual. This was encouragement primer symbolically studentss feelings or thoughts
motivation for creativity when the every individual There were several factors influenced the
to create new corelation new enviroments. Every creativities such as abilitys thinking and personality
individual had intriksic motivation to do something. that the students interaction in social contexts. In
In other encouragement there were also supporting ablity thinking there were several points such
from attention, supports and practice from inteligence and enrichment of thinking such as
enviroments. experiences and skills. Personalitys factor consists
d. Openess about the exprienced knowing, self conception, indenpendently, brave to
1. Openess about the exprienced risk, and assertive.
was ability to accept sources
from live expriences without 3. Methods
defens, without rigidity about
expriences, and openess The type of research was Correnasional survei research. This
concepts, trusts, perceptions, research correlation was the research to knew correlation and
and hipotezis. Implemented correlation level of two variabels or more variabel without
openess about the expriences attempt to influence the variabel so there was not
individual expriences creative manipulation of variabel.
able receive the different about This reseach was analysis correlation or knowledge
thing management with studentss creativity on Informatics
2. The ability to assess the Technique Education Department Undiksha. This research
situation in accordance with conducted at Informatics Technique Education Department ,
one's personal benchmark Fakultas Teknik dan Kejuruan Department, Ganesha
(internal locus of evaluation) University of Education. The period of time was started even
basically assessment of product cemester and second cemester 2016, on April until December
creation is mainly determined 2016.
by one's self, not because of In this research for determined sample, collecting sample
criticism and praise from technique used probability sampling. Probalitity sampling
others. Although such was method is any method of sampling that utilizes some
individuals are not covered form of random selection.
from the possible input and In this research implemented propostionate stratified random
criticism from others sampling because this technique showed levels where in this
3. The ability for expriments or research took sample from students on each stage every year
plays the concepts is the and cemester.
concepts for making Sampling in this research was random. There were
combination from something participants 352 would do counting for find subjects in this
previously. research
To determine the sample on this research, the technique of
b.Supporting from the enviroment sampling used in this research are Probability Sampling
enviroment is influenced the individual creativity on familys namely sampling (sampling techniques) that provides the
enviroments for example school and society. Familys same opportunity for every element (member) population to
enviroment was the important power and first sources to elected to the sample. Research on the determining of
develop individu creativity. Schools enviroment was sampling used techniques Propostionate Stratified Random
focusing on education level starts from chillhood until Sampling, because this technique noticed strata or levels,
which in this study would have taken samples of college correlation between free and bound variables to
Informatics Technique Education Department -Undiksha. each of the variables are free, and test
Sampling was done randomly [9]. With total populations autocorrelation aimed to see if the error data is
were 352 would do the calculations for determining the independent or not.
number of samples. From calculations used the Propostionate
technique of Stratified Random Sampling results were
obtained, namely the number of samples for research were
187 samples of which 69 samples of college students 4. Discussion
Informatics Technique Education Department -Undiksha on
stage 2015, 62 samples of college The result of data descritive on knowledge
students majoring in engineering education of management was showed the score 39,87 which
Informatics on stage 2014 and 56 samples of college huge category. The result of data creativity score
Informatics Technique Education Department - is showed112.75 which hight category.
Undiksha on stage 2013. The variables examined in The result of f Descriptive Statistic Variable that
this research included free variables (the Showed table I
independent variable) and variable (the dependent
variable). Free variables (X) variables influencing
variables are bound. While the bound variable (Y) Knowledge
Creativity
is the variable that influenced the result of the free Statistics Management
variables. free variables in this study include: N 187 187
Knowledge Management (X). As variables are Rata-rata 39.86 112.75
bound is the Creativity of the students (Y). Median 40 113
In this research there were reseach procedures such Modus 40 110
as (1) Permission to the head of Informatics S. Baku 3.837 8.351
Technique Education Department to take data.(2) Varian 17.512 69.742
Draw up instruments of knowledge management Rentangan 23 48
and creativity, arangge of quesionnaires based on Minimum 25 85
theories that have been explain on presented. (3) Maksimum 48 133
testing reseach intruments such as testing validaty
The result of conversion score showed
and reliability research instrument. (4) Do the
knowledge management with very huge category
revision and improvement reseach. (5) give the
was eighty one participants (43%), hight category
quesioners form of knowledge managemet and
eighty was nine participants (48%), intermediate
creativity to the sample that conducted on students
category was fifteen participants (8%), low
in Informatics Technique Education Department
category was two people (1%) and very low
based on year 2013, 2014, and 2015. (6) Data
category zero (0%). Implemented of knowledge
analysis. The result of analysis used to testing of
management was very successfull because more
hyphothesis that will agree or disagreement by the
91 % showed the categories above are while 9%
subjects. (7) make discussion about the result of data
shows the categories are currently down.
based on the research
For understanding vizualizazing about different
Method Collection used for the research was
frequensy data, in this research showed and
questionnaire method, and observing. Questionnaire
served score knowledge management on grafic
method and observating implented to know degree
convertion
significant from variabel of knowledge management
and creatvity of students Informatics Technique DIAGRAM KNOWLEDGE
Education Department, UNDIKSHA. Prerequisite MANAGEMENT
test was done on the research to prove the factual
data that collect to analysis used by statistics, 100
80
No. Interval X Fo fr
60
1 25 28 26.5 4 2%
2 29 32 30.5 8 4% 40 Kategori
3 33 36 34.5 22 12% 20
4 37 40 38.5 72 39 % 0
5 41 44 42.5 59 32% Sangat Tinggi Sedang Rendah Sangat
Tinggi Rendah
6 45 48 46.5 22 12%
Jumlah 187 100% Picture 2
parametrik, or not of them. Prerequisite was done
by testing the normality of random data for served
the data that sample from the population normal
distributed , test linearity and meaning the direction
of regression was conducted to know form
The result of scores students creativity showed The relationship of knowledge management and
studentss creativity was very high thirty five creativity of the students had a linear relationship
participants (19%), High category was one as well as coefficients of the regression mean
hundred fourty nine (75%), with sufficient direction and free of symptoms so that
category was twelve (6%) and there were not autocorrelation test hipotesi could continue. test
participant give low category and very low results liniaritas and keberartian the direction of
category. In this research had concluded that regression can be seen in table 5.
majority of students in Informatics Technique
Education Department gave rate the creativity Pasangan
Devesiasi Linierity
that were very high with 140 frequency. Variabel Keterangan
The Concluded of Creativity Frequency Bebas Terikat F Sig.
Distribution on Student that showed Table 3 X Y 1,386 0,136 Linier
No. Interval X fo fr X Y 142,072 0,000 Berarti
1 85 91 88 3 2% Refer to the analysis of the prerequisite test, test
2 92 98 95 5 3% hipotesis with simple regression that continued
3 99 105 98,5 23 12% with the product moment can be done.
4 106 112 109 58 31% A simple regression test resulted with product
5 113 119 116 58 31% moment showed that (1) the correlation value
6 120 126 123 35 19% knowledge management against the creativity of
7 127 133 130 5 3% college students majoring in Engineering
Jumlah 187 100% Informatics Education Undiksha of 0.733 by
For understanding visualizasing differences data number significance 0.000. Significance of
frequency, that showed Creativity Score numbers less than (0.00 < 0.05) so there was a
Conversation Graph signifikanknowledge management influence
against creativity students majoring in
engineering education of Informatics Undiksha,
DIAGRAM KREATIVITAS
(2) factors that influence the creativity of college
80 students Informatics Technique Education
Department Undiksha if viewed from Knowledge
60
management factors in question i.e. explicit
40 knowledge. explicit knowledge can be seen from
the now statement i.e. desire to find new
20
knowledge either from the experience of others or
0 from the writings of others.
Kategori Out of five statements that explicit knowledge is
charge indicators will many respondents who
chose description the now "often". It can also be
proven from the results of the calculations that
have been done, as much as 19.48% stating if all
Picture 2 Creativity Diagram their ideas appear due to participation in a
community that was in the majors, as much as
The result of Analysis prerequisite showed normal 17.10% stated that they often pour into owned
distributed data, that applies to a score of Knowledge experience writings, as much as 20.26% stated
Management and students creativity Informatics that from reading can bring up new ideas, as
Technique Education Department Undiksha. many as 21.65% stated that the experience was
From the results of the calculation by using the SPSS one step to gain new knowledge and as much as
program and Ms. Excel, retrieved the results presented 21.52% stated that being a part of an organization
in table 4 made them more get the new knowledge.
Perhitungan dengan SPSS Simple and multiple regression test was done
Variabel K-S Sig Keterangan with the help of the program SPSS. Summary of
Knowledge 1,294 0,070 simple and multiple regression test with product
Normal moment is presented in table 6.
Management
Kreativitas 0,864 0,444 Normal Table 6 Hipotesi test results of research
Perhitungan dengan Ms.Excel
X X
Variabel Keterangan Hubungan
tabel Hitung r-hitung KON (%) Ry
Variabel
Knowledge 0.0617 0.0596
Normal Xdengan Y 0,733 53 0,733
Management
Kreativitas 0.0617 0,0333 Normal
e. Description
X = Knowledge Management new knowledge based on self experiences. From
Y = Studentss creativity statement showed indicator was tacit knowledge
many respondents to chhoose questioner
Test result hypothesis I that had done to showed always. This was prove from count result that
the fact that there was a significant relationship had done. There were 18,71 % asserted they were
between knowledge management with the always developing new knowledge that they got.
creativity of college students majoring There were 21,45% asserted every their
Informatics Technique Education Department opportunity were happy to sharing their new
Undiksha Singaraja of 0.733, with huge expriences. Many 19,99 % asserted for always
contributions 53.7%. remmering something, they were always
It is means more huge the knowledge managenent documenting everything that they did and 21,78
then the higher someone's creativity. This showed % asserted they were always happy if they were
knowledge management can be used to creativity able to developing knowledge. From aspect
predictators students on Informatics Technique Explicit knowledge showed statement
Education Department Undiksha. In other word quesioneres were showed there were interesting
knowledge management had function to idea to found good new knowledges for
determined something through students someones expriences or literature from the
creativity in Informatics Technique Education researcher. From five statements which indicator
Department Undiksha. Based on analysis found based on explicit knowledge with many
contribution of effective in variable knowledge respondent to choose questioners always. It can
management through studentss creativity was also be proven from the results by the calculations
5,69 % with significant that have been done, as much as 19.48% stating
Table 7 Texting Correlation X1 dengan Y if all their ideas appear due to participation in a
community that is in the majors, as much as
R R Adjusted R Std. Error of 17.10% stated that they often pour into owned
Square Square the Estimate experience writings, as much as 20.26% stated
that from reading can bring up new ideas, as
many as 21.65% stated that the experience is one
step to gain new knowledge and as much as
.733a .537 .535 5.695 21.52% stated that being a part of an organization
make them more get the new knowledge.
Creativity was one of the basic necessities of
For maintain selfcreativity that needed idea to human beings, namely the need for selfs
handle science become maintain and progress realization (self-actualization) that would be the
idea with the result something had benefit to other ability to create a new combination based on the
people. Manage science or knowledge data, information or elements that exist. The
managament was direction step to identification results that were created, it was not always new
knowledge that reused again to self or the other things, but it can also be combined (a
people. Aimed of knowledge management was combination of) the things which already existed
maintain and access science that able to reused before. factors that can encourage the realization
for make new something such new knowledge, of one's creativity is push from within themselves
new exprience to creativity on inovation. a motivation to continue to create or innovate and
Creativity also need place to accomaded the encouragement from the environment or from
interest and talents that had by studens. For others.
example accomade the place on students
CHAPTER V
Informatics Technique Education Department
A. CONCLUSIONS
was Community . Community was place to share
Based on the research results and conclusions as follows.
idea or science related with college or sometheing
1. There are significant relations Knowledge
related with projects. The lecturer was also
Management against the Creativity of studentss college
important to support student to create new
majoring in engineering education of Informatics Undiksha.
inovation. For example getting new ideas, the
Based on the results of SPSS, the calculation result in the
lecturer also give a journal to students based on
correlation coefficient can be R of 0.733, the value of the
journal the students can getting expressing idea to
probability of 0.000 which the significance level was lower
activities.
than 0.05 (95%) confidence level. Because of the smaller
f. The result of Hypothesis II found the fact that
probability value 0.05 self then it can be inferred that the
there were factors that affect studentsa creativity
correlation between the X and Y are significant.
Informatics Technique Education Department if
In other words, that the higher the score is more
look from Knowledge management factors i.e.
Knowledge Management higher studentss college in
tacit knowledge and explicit knowledge Looked
Informatics Undiksha. With the strength of these
from aspects tacit knowledge that showed from
correlations, these variables contribute 33.4% against the
questions statement such as interesting to find
studentss Creativity college majoring in engineering [3] Mulyanto, A. (2008). Implementasi Knowledge Management Untuk
education of Informatics Undiksha. Meningkatkan Kinerja Perguruan tinggi. Seminar Nasional Aplikasi
Sains dan teknologi , pp 71-78.
2. There were factors that affect studentss creativity on [4] Setiarso, B. (2005). Strategi Pengelolaan Pengetahuan (Knowledge
Knowledge management Engineering education Undiksha of Management) Untuk Meningkatkan daya saing UKM. Seminar
Knowledge Management. As for those factors i.e. tacit Nasional PESAT , ISSN : 18582559, pp E41-E50.
knowledge and explicit knowledge. Based on these two [5] Nonaka, & Takeuchi. 2004. Knowledge Management Konsep dan
factors will be born a new knowledge that comes from Metodologi. Vol. IV, No. 1 | Juni 2013
[6] Wulantika, L. (2005). Knowledge Management Dalam
yourself (tacit) or from others (explicit). Tacit knowledge and Meningkatkan Kreasi dan Inovasi Perusahaan. Bidang Ekonomi , pp
explicit. It can support to creating a new knowledge so that it 263-270.
think creatively that generates output in the form of [7] Benni Taslim, A. S. (2011). Pengerauh Knowledge Management
creativity. Terhadap Kreativitas Tenaga Pendidik SMA Methodist 2 Palembang.
Jurnal Ekonomi dan Informasi Akuntansi , VOL. 1 NO.2 pp 131-142.
B. SUGGESTIONS
[8] Noor, Juliansyah. (2011). metodelogi penelitian. jakarta: kencana.
See strong relations Knowledge Management against the [9] Sugiyono. (2014). Metodelogi penelitian pendidikan (pendekatan
Creativity of college students majoring in engineering kuantitatif, kualitatif, dan R&D. Bandung:
education of Informatics Undiksha, then the following alfabeta
suggestions may be submitted.
1. The Department of Jurusan Informatics Technique
Education Department
See strong or significant of Knowledge Management
corncening the Creativity of college students majoring
Jurusan Informatics Technique Education Department
Undiksha, expected Jurusan Informatics Technique
Education Department Undiksha keep motivating to yourself
and further enhance Creativity.
Creativity in this can produce achievements for
oneself as well as achievements for organizations or
communities that exist in Informatics Technique Education
Department Department. For it is expected that students can
manage knowledge owned well and expected to be active in
the community. Thus Knowledge Management will create
new knowledge that can be used to generate innovation with
basic of knowledge at any time can be used again so that it is
able to enhance. creativity and productivity to achieve
optimal results in the implementation of educational
programs both for yourself or for another person or campus
organizations.
2. Researchers or academics
Because of the variables examined, only Knowledge
Management, it is necessary to other researchers to
investigate several other factors likely to influence the
creativity of college students majoring in engineering
education of Informatics Undiksha. The existence of such
research will be available a comprehensive input about
factors influencing the creativity of college students
Informatics Technique Education Department Undiksha, so
later stakeholders will be able to find the new ideas in
improving creativity to achieve optimal results in the
implementation of educational programs. As well as
cooperation between researchers with Lecturer in terms of
spreading questionnare so in the by charging the respondents
can lessen the things that are not desirable as there are
students who fill out the questionnare form with desirable.

REFERENCE

[1] B.Uno, Hamzah. (2014). Variabel Penelitian Dalam Pendidikan dan


Pembelajaran. Jakarta: PT.Ina Publikatama.
[2] Rofiaty, T. N. (2015). Pengaruh Knowledge Management Terhadap
Inovasi, Implementasi Strategi dan Kinerja Organisasi (Studi Pada
RS Lavalette Malang). pp 14-21.

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