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Emergency situations in which you may be called upon to act will fall into the following general categories:
1. Specific and limited emergencies: Aircraft, vehicle or individual accidents confined to an immediate area and
limited numbers of people and items of property;
2. Localized emergencies: A larger emergency involving a greater number of people or items of property, such
as a major aircraft accident, fire (which may or may not involve aircraft) or fuel spill on the airport or its
approach or departure flight paths; and
3. Catastrophic emergencies: A general emergency involving not only the airport, but much of the general area,
such as a major earthquake, flood, power failure, windstorm, tornado, hurricane or other natural phenomena.
Each of these situations will require somewhat different responses and involvement of public agencies,
insurance representatives, etc. First reactions must include the following:
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11/23/2017 Aviation Accident Emergency Reponse Plan
further injury or damage, and administer first aid to victims at the scene.
D. If aircraft are involved, notify the FAA and NTSB, and take immediate steps to guard and protect the
wreckage.
Following an accident there is usually initial confusion and misinformation. It is important for you to notify your
insurance broker and insurance company claims department and ascertain who will be representing the
insurance company in the investigation of the accident. It is also important to advise the insurance company as
to who will be representing your company and where that representative can be reached. It is preferable to
have one person in charge of coordinating the information that pertains to the accident.
INFORMATION GATHERING
The need for accurate and readily available information is quite important as it is the most frequent inquiry
made of the operator following a major accident and is essential in the process of aircraft accident
investigation. The following are examples of information often requested:
A. Wreckage Location
B. Local law enforcement agency and contact handling the accident
C. Information on Passengers (names, addresses, next of kin, present location, hospital, etc)
D. Purpose of flight
E. Witnesses (names and addresses)
F. Aircraft/Engine Log Books and other maintenance records
G. Pilot Log Books or records
INFORMATION DISSEMINATION
Factual details concerning the accident should only be released to the FAA or NTSB investigators and the
representative for our insurance company. It often occurs in the course of a major accident that there are
investigators representing other interested parties and insurance companies so it becomes important to know
with whom you are talking before releasing information. If there is any doubt, the insurance representative for
your company should be contacted.
Employees should be instructed not to discuss the accident with anyone but the authorized investigators and
representative. Inquiries by the media should be directed to one of your companys spokesmen and any
statement given should be done with caution. In most cases it is best to say as little as possible to media
organizations as any statement could have an effect on future litigation.
Obviously this is an extremely emotional time for relatives of the people aboard the airplane and good public
relations should prevail. Many questions will be asked by these relatives and it is often best to inform them of
what is going on and that questions relating to insurance coverage should be directed to the insurance
company representative. If possible, attempt to find out their names, addresses, phone numbers and
relationship to the people on board. If a good rapport with potential claimants has been initiated, it lessens the
chance of future lawsuit.
Most often the NTSB/FAA and insurance investigators are on the accident site at the same time. It is not
necessary for you to send a representative to the site as the insurance investigator acts in that capacity.
However, should someone from your company wish to be present it is important that they do not disturb the
wreckage or otherwise interfere with the investigation. This is especially true should they get to the accident
site before the arrival of the NTSB or FAA personnel. Security of the accident site and subsequent removal of
the wreckage after it has been released by the NTSB are best coordinated with the insurance company
representative.
Record known and reported facts, including; A. Names and personal data of injured persons and witnesses B.
Description of property damaged or destroyed C. Impairment of operations
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Facts recorded should include the source and time of the report. Distribution of this information should be
limited to senior management and ranking police authorities, and the FAA/NTSB (if involved). Conclusions or
opinions as to fault or legal liability are to be avoided.
Designate member(s) of senior management responsible for coordination of internal activities and
communication with public agencies, insurance representatives, the media and the public.
NOTE: Operations staff should confine their activities to the protection of life and property and the recording of
vital information. Senior management should assume immediate responsibility for contacting appropriate legal
and insurance representatives. Original records should be preserved and, if necessary, impounded, for release
only after legal consultation.
DISASTER PREPAREDNESS
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