Overall Totals

Protection for Persons in Care Act (PPCA) Overall Totals (Data retrieved June 30, 2017)
Year # of calls received under # of subsequent investigations # of directives issued
PPCA conducted under PPCA under PPCA

2013-14 275 48 114

2014-15 250 36 76
2015-16 298 72 150*
2016-17 311 52 119
Apr 1-Jun30/17 89 12 8*

*The # of directives issued will continue to change as there are several open files where decisions on
directives have not yet been made.

Hospitals
Protection for Persons in Care Act (PPCA) Hospitals Only (Data retrieved June 30, 2017)
Year # of calls received # of subsequent # of directives issued
under PPCA regarding investigations conducted under PPCA for
Hospitals under PPCA in Hospitals Hospitals
2013-14 61 5 11
2014-15 76 11 17
2015-16 76 16 19*
2016-17 97 5 32
Apr 1-Jun30/17 26 1 *

*The # of directives issued will continue to change as there are several open files where decisions on
directives have not yet been made.

Residential Care Facilities (RCFs)

Protection for Persons in Care Act (PPCA) RCFs Only (Data retrieved June 30, 2017)
Year # of calls received under # of subsequent # of directives issued
PPCA regarding RCFs investigations conducted under PPCA for RCFs
under PPCA in RCFs
2013-14 5 1 2
2014-15 6 0 N/A
2015-16 3 0 N/A
2016-17 5 2 4
Apr 1-Jun30/17 2 0 N/A *

*The # of directives issued will continue to change as there are several open files where decisions on
directives have not yet been made.
Nursing Homes (NHs) (Data retrieved June 30, 2017)
Protection for Persons in Care Act (PPCA) Nursing Homes Only

Year # of calls received # of subsequent # of directives issued

under PPCA regarding investigations conducted under PPCA for NHs
NHs under PPCA in NHs
2013-14 209 42 101
2014-15 169 25 59
2015-16 217 56 131
2016-17 209 45 83
Apr 1-Jun30/17 58 11 8*

*The # of directives issued will continue to change as there are several open files where decisions on
directives have not yet been made.

Note regarding process for when PPCA calls are investigated

In regards to the number of investigations related to complaints received, please be aware that all
complaints received from PPCA intake are reviewed through an inquiry process. If there are reasonable
grounds to believe that a patient or resident has been, or is likely to be abused, an investigator will be
appointed and an investigation conducted.

Under the Protection for Person in Care Act abuse means:

a. the use of physical force resulting in pain, discomfort or injury, including slapping, hitting,
beating, burning, rough handling, tying up or binding;
b. mistreatment causing emotional harm, including threatening, intimidating, humiliating,
harassing, coercing or restricting from appropriate social contact;
c. the administration, withholding or prescribing of medication for inappropriate purposes;
d. sexual contact, activity or behavior between a service provider and a patient or resident;
e. non-consensual sexual contact, activity or behaviour between patients or residents;
f. the misappropriation or improper or illegal conversion of money or other valuable possessions;
or
g. failure to provide adequate nutrition, care, medical attention, or necessities of life without valid
consent.

Abuse does not occur in situations in which

a) a service provider carried out their duties in accordance with professional standards and
practices and health facility based policies and procedures; or
b) a resident or patient who has a pattern of behavior or range of behaviors that include unwanted
physical contact uses physical force against another patient or resident which does not result in
serious physical harm, and the service provider has established a case plan to correct these
behaviors.