PATRICIA E.

CARLEY
5 York Brook Road
Canton, MA 02021
patricia.carley@comcast.net
Phone: 617-898-8130

PROFESSIONAL SUMMARY

Student Development, Coaching & Mentoring Experience with Diverse, Multicultural Teams
Experience Building & Leading Teams Peer Tutor Program Design
Strategic Thinking Skills Effective Collaborator
Strong Interpersonal Skills Process Analysis & Solution Design

EDUCATION

Bridgewater State University, Bridgewater, MA Anticipated graduation December 2017

M. Ed Counselor Education, Student Affairs
National Honor Society in Student Affairs - Chi Sigma Alpha

University of Massachusetts, Boston, MA May 1985

Bachelor of Arts, Economics
National Honor Society in Economics - Omicron Delta Epsilon

RELATED EXPERIENCE

Bridgewater State University, Bridgewater, MA August 2016 - Present

Graduate Assistant, Learning Assistance Coordinator, Academic Achievement Center
Supervise 25+ student tutors, who provide academic assistance to undergraduate students in one on one
and group settings.
Provide consistent feedback to tutors on their work performance.
Enhanced math tutor training and collaborated with seasoned, experienced tutors to add specific math
content.
Support student clients by evaluating their needs and formulating a plan to obtain additional assistance.
Build and manage tutor schedule to ensure adequate coverage during peak times.
Implemented use of GroupMe for staff communication and shift coverage.
Perform student outreach by making classroom visits, creating flyers and social media posts.
Developed and implemented tutor evaluation process.
Designed survey to collect experiential information on developmental math program.

Lasell College, Newton, MA September 2017 - Present

Intern Advisor, Academic Advising and First Year Programs
Advise probationary students on college and academic adjustment topics, such as managing stress, work
prioritization, workload planning, managing communications with faculty and other campus professionals,
making referrals, etc.
Provide group advising on First Year program topics, such as core curriculum, use of Moodle, Spring
registration process, etc.

Cape Cod Community College, Barnstable, MA May 2017 - August 2017

Intern, Enrollment and Advising Services
Assisted new and returning students with course registration and enrollment requirements.

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 Developed outreach process to increase enrollment in math placement preparation, resulting in an
increase in number of students who placed out of developmental math into college math.
Co-led Adult Learner sessions, which were geared toward prospective students, including career changers,
ESL students, etc.
Presented at New Student Orientation; demonstrated program of studies website navigation.

ADDITIONAL EXPERIENCE

State Street Bank & Trust Co., Boston, MA

Vice President, Global Markets Technology December 2007 - April 2015
Managed a global team of 30+ staff located in Boston, New York, London, Bangalore and Hangzhou.
Program manager for client onboarding application project with annual budget of approximately $6M.
Responsible for Client Onboarding technical implementations, business processes and onboarding related
software and infrastructure projects.
Aligned department deliverables to enterprise business goals, focusing on enhancing business processes
and tools.

Vice President, Global Services, Reference and Market Data April 2006 - December 2007
Managed a team of nine business analysts and project managers responsible for planning, guiding and
implementing innovative process improvement projects to support organizational strategic objectives.

Vice President, Global Services, Product Support July 2003 - April 2006
Directed four distinct, operational teams comprised of a staff of 20.
Provided product support to investment managers on standard asset serving offering.

Vice President, Global Custody Operations January 1999 - June 2003

Managed a team of 30 operational staff working 24 hours 6 days a week overseeing all trade
communications between State Street and 100+ agent banks in 92 countries, and messaging to
Investment Manager clients.
Managed a team of four analysts; responsible for subcustodian S.W.I.F.T. messaging compliance and
enhancements.

Assistant Vice President- International Securities Control Unit January 1995 - December 1999
Managed a team of two analysts responsible for S.W.I.F.T. message projects and development of State
Streets agent bank S.W.I.F.T. specifications manual; used for trade settlement communications.
Initiated a semiannual performance review process with subcustodians to promote straight-through-
processing.

RELEVANT SKILLS
Software: Banner, GroupMe, Office365, Microsoft Office Suite, Degree Works, Prezi, Canva, Weebly,
Qualtrics, Wufoo.
Assessments: Familiar with MBTI, SDS, Focus21, Gallup Strengthsquest.
Social Media: Marketed department programs using Twitter and Facebook
Career Research tools: O*Net, Department of Labor Occupational Outlook, GlassCeiling.com, Indeed.com.

PROFESSIONAL AFFILIATIONS

NASPA, member since August 2016

NACADA, member since October 2017

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