Welcome to BSNL BROADBAND

CONTENTS
1. MY ACCOUNT DETAILS
2. SPLITTER AND PHONE CONNECTIVITY CORRECT WRONG
3. DOs AND DONTs
4. SPEED TEST
5. USAGE CHECK
6. ONLINE BILL PAYMENT
7. BSNL CONTACT TEL NOS
8. FAQs
CORRECT SPLITTER WIRING

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WRONG SPLITTER WIRING

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1. All the telephone instruments should be connected only after the splitter.
2. SWITCH OFF the modem when not in use.
3. Check the BB account usage regularly and any discrepancy may be intimated immediately.
4. Install Antivirus software and update it regularly.
5. Disable WIFI option in modem when not required.
6. Please note that surfing,listening to music, viewing videos , chatting online, gaming , antivirus
and windows updates are a part of upload/download.
7. If WIFI is needed then ensure WIFI security is enabled.
8. Disable automatic updates of software.
9. In case of USAGE LIMIT EXCEED message, click I AGREE and switch off and on the modem for
further browsing.

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 DONTs
1. Do not connect any telephone instrument before the splitter.
2. Do not press RESET button in the modem as it will erase the configuration.
3. Dont disclose your broadband or wifi password to any one.
4. Avoid using other electronic devices( like cordless ,etc) in the vicinity of BB MODEM it will
interfere in smooth functioning of modem.
5. Dont enable Wifi option in your modem without password protection.
6. Do not respond to emails seeking confidential information like username, password etc.
7. Do not click on links provided on emails to access any website.
8. Dont use any other power adopter for modem other than the adopter provided with modem.

HOW TO CHECK SPEED?

1.Goto http://karnataka.bsnl.co.in/bandwidthmeter/ which will

conduct bandwidth test and display your internet speed

2. Alternately you can download DU METER ( free download from

internet) and install it. By performing multiple downloads and
uploads the actual bandwidth will be displayed by DU METER
software as below

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PROCEDURE FOR BROADBAND ACCOUNT USAGE
1. Open internet explorer and type http://selfcare.sdc.bsnl.co.in in address bar and click GO
2. The following page will open

First Time users click on User Registration( for existing BSNL customers) link and feed te
information as shown below and click next and FINISH.
NOTE : CustomerId / Uniue ID can be got from telephone bill as below
4.After registration Login with th selfcare user id and password created.Click on SERVICES link.
To check Current month usage click CHECK MY BB UNBILLED USAGE
To check previous months usage click CHECK MY BB BILLED USAGE as shown below

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 ONLINE BILL PAYMENT QUICK PAY
1 Goto http://bsnl.co.in and click Pay Landline/ Broadband Bill as below

2 Enter the telephone no ,account no,mobile number and email and

click submit (see figure below)
NOTE : Account No can be noted fron PHONE BILL as show below

3. On clicking SUBMIT your account details and outstanding

amount will be displayed.Click the payment mode and
proceed to payment.
4. After successful completion of transaction the RECIPT will be
displayed.You can either take a PRINT OUT or save a soft
copy to your PC

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Broadband FAQ
1 What is BSNL DataOne Broadband Service ?

Broadband refers to a connection that has capacity to transmit large amount of data at high
speed. Presently a connection having download speed of 256 kbps or more is classified as
broadband. When connected to the Internet such a connection allows surfing or downloading
much faster than a dial-up or any other narrowband connections.

2 What is ADSL?

ADSL stands for Asymmetric Digital Subscriber Line. It is a technology that allows copper
telephone pairs to be used to provide a broadband connection. It provides always-on Internet
 connection that is automatically established once the PC and ADSL modem are switched on
and instant log-in procedure is completed.

3 What is always-on service? Will there be call charges ?

Always-On means that the broadband sets up a permanent connection to the Internet that
lets you access the Internet as soon as you switch on the computer and the CPE and do an
instant log-in with your user name and password. There will be no separate Internet telephone
call charges.

4 How fast is ADSL compared to normal dial-up, ISDN and DIAS connection ?

If you are using a connection with 1 Mbps down load speed then you are having a speed that is
17.5 times faster that normal dial-up and about 8 times faster than DIAS & ISDN.

5 What are the benefits of ADSL?

Fast downloads
At least 4.5 times and upto 35 times faster than dial-up connection
Always on connection
Telephone and Internet access can be used together
No telephone call charges for internet surfing
Cost effective way to access Internet
A host of free content on the web can be downloaded faster

6 Do I need a separate line for ADSL?

No. ADSL can run on your existing basic phone (Bfone) line. If you do not have a Bfone
connection then you need to get one from BSNL before you can ask for an ADSL broadband
connection.

7 Can I use both phone and ADSL together?

Yes. ADSL uses a different set of frequencies and does not interfere with telephone
conversation. Conversely, making a phone call while accessing the Internet does not affect the
speed of the ADSL connection.

8 What is a CPE? How do I get it ?

CPE stands for Customer Premise Equipment. This would consist of an ADSL modem/router
and a stand-alone or a built-in splitter to separate the telephone and broadband connections.
9 My friend has ADSL but BSNL in my city says I cannot !

These could be the reasons for this. Your distance from the nearest ADSL Central Office
equipment (DSLAM) may be beyond the technically permissible limit. Visibly the distance of
your house/business may look same to you as your friends but it is the actual cable length that
counts. Once you apply for a DataOne broadband connection, your line will be tested and you
will be informed whether you home/business is covered.
Other reason could be that your friend has a BSNL fixed line phone and you do not have it.

10 What is download / upload ?

When the information flows from somewhere e.g. a web-page or a site to your PC you are
downloading. On the other hand, when you send information e.g. request for a web-page,
you are uploading.

11 Why are the download/upload rates different ?

ADSL is an asymmetric technology giving different rates in down and up directions. This is
perfectly fine since we download (browsing, downloading clips, music etc) much more than we
upload (a website address, a few clicks etc)

12 What kind of PC do I need to run ADSL?

Most present day configurations will run ADSL. The following minimum is, however,
recommended :
Processor 200 MHz (or better)
Operating System Windows 98SE (or higher)
RAM (memory) 32 MB RAM
Free Disk Space 125MB
SVGA monitor CD-ROM Drive
Network Interface Card(NIC) with 10/100 Mbps Ethernet port with RJ45 socket

13 How do I connect to ADSL?

To connect to ADSL you need an ADSL modem/router to be installed at your home/business.

On your PC you should have an Ethernet port with RJ45 socket. Some ADSL modems have a
USB port and you could connect these modems to the USB port of you computer.

14 What is a splitter ? Do I need one ?

If at your home/business, the same line is used for voice and data then you need to separate
 out these signals by using a splitter. The splitter will have one output for your telephone and
one or more for the ADSL modem which in turn connects to your computer.

15 How do I install ADSL?

Once your connection comes through, an installation pack consisting of the CPE and
installation guide will be sent to you. If you have requested BSNL for installation, a technician
will visit and complete the installation for you.

16 What is an IP address ?

When you are connect to the Internet, your PC is automatically allocated an IP (Internet
Protocol) address to identify it to the outside world. There are two types of IP addresses,
dynamic and static. Dynamic IP changes from session to session while static always remains
same.

17 Can I change from one Broadband data rate to another?

Yes, on payment of requisite charge.

18 How do I get the connection ?

Fill up a registration form and deposit at BSNL customer centers. These forms are available on
the BSNL web-site, from customer service centers and franchisees.

19 What happens if I shift my premises ?

ADSL connection is given for a particular BSNL fixed line. If you move, ADSL can be shifted to a
BSNL line in the new location subject to availability of broadband services in that area and
payment of shifting charges.

I usually delete junk mails in my mail box without opening them. Do the deleted mails add
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up to my download data ?

No. Any request (click) you make from your browser uploads some data. Usually upload data
is much less than download data. If you use webmail ( like hotmail, Yahoo or rediff mail ), your
mails reside on the mail server. If you delete them without opening they are not downloaded
and hence don' t contribute download amount.

How maintenance issues are addressed...?

A Help line 1504 is available from 0800 hours to 2000 hours . In addition to 1504, Customer
can also contact 2393700, 2393100

What about security...?

The user should consider installing a Firewall to protect his system from any potential
hackers. As the system is under a permanent connection to Internet, it is open to abuse.

What can be done with 1 GB download...?

One GB is 1024 Megabyte or 1073741824 bytes. You can do the following with 1 GB
download limit :

1. An average web page is about 50 kilobytes in size - so you could download around 20,000
web pages for 1 gigabyte.

2. An hour of surfing the web would be around 10 megabytes (200 pages) so you could surf
non-stop for about 100 hours for 1 gigabyte.

3. An hour of streamed radio would use about 15-20 megabytes.

4. An hour of streamed video uses around 100-150 megabytes.

5. Playing an online game typically uses about 10-15 megabytes per hour.

6. Emails are very small - so 100 emails would be just 1 megabyte - or 100,000 emails for 1
gigabyte! (of course the attachments count extra)

7. A super-high resolution (5-6 megapixel) digital camera JPEG picture or typical MP3
music file is about 2-3 megabytes so you could download 350-500 of these images/music files
for 1 gigabyte.

Very few users would actually exceed the download

What is round trip time...?

The Round Trip Time is the time in milliseconds for a data packet to travel from your
computer to the site and back again. This number can vary significantly because of the
random nature of Internet packet routings and because of random loads on all the
computers that handle each packet.

What is streaming video or audio...?

Streaming video or audio is video (as on television) or sound (as on the radio) delivered
over the Internet via a modem or broadband connection.

Why it is called streaming...?

It's called "streaming" because the sound and picture data flow in a digital stream from a
server computer to your computer, ready to hear or view in real time, without having to
download all of the content before you can enjoy it. It comes to you in a stream of digital
bits... hence the term "streaming."

What is Wi-Fi...?

Short form for wireless fidelity is Wi.Fi and is meant to be used generically when referring of any type of
802.11 network, whether 802.11b, 802.11a, 802.11g, dual-band, etc. The term is created by the Wi-Fi
Alliance, an organization made up of leading wireless equipment and software providers with the
missions of certifying all 802.11-based products for interoperability and promoting the term Wi-Fi as the
global brand name across all markets for any 802.11-based wireless LAN products.

When to choose USB port modem ?

Choose USB if

You are confident that your operating system won't change

You never expect to need to attach more than one device or share your internet connection
with more than one pc

When to choose Ethernet port modem ?

Choose Ethernet if

You plan to share your Internet connection with additional computers, a gaming console or
other devices
You want the security of a hardware firewall, protecting your network and attached
computers
You plan to add wireless connectivity to your home network

Which is better?

Ethernet is the preferred option for connecting a Broadband modem for the following
reasons:
Ethernet is technically more reliable than USB for networking. You are less likely to get
dropped connections or sluggish response time to your modem when using Ethernet over USB
 Ethernet cable can reach a longer distance than USB cable. While a single Ethernet cable can
run technically up to 100Metre while USB cable is limited to approximately 5Mt
Ethernet does not require the installation of device driver software while the USB does.
Modern operating systems will be capable of automatically installing drivers for many
broadband modems. However the procedure varies on different operating systems and not all
systems will be compatible with a given brand of modem.
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HAPPY SURFING