Академический Документы
Профессиональный Документы
Культура Документы
I. Introduction
Application and Account
II.
Maintenance
III. Security
Balance Inquiry and Transaction
IV.
History
V. Fund Transfer
VI. Wire Transfer
VII. Pay Bills
VIII. BDO Cash Card Reload
IX. Prepaid Mobile Reload
X. Checkbook Reorder
XI. Stop Payment Order
XII. Call Center Banking
XIII. Others
XIV.EPCI E-Banking Migration
I. Introduction
Yes. Once enrolled to myBDO Internet Banking, you may access your
accounts and perform transactions anywhere in the world through the
Internet.
Yes. You may access BDO Phonebanking by dialing the following toll-free
nos.:
Domestic Toll-Free
1-800-10-631-8000
No. :
International Toll-Free
Int. Access Code (IAC)- 800-8-631-8000
No.:
Call Banco de Oro from abroad with our International Toll-Free Nos.:
Or dial (IAC)+800-8-6318000.
International Telephone
COUNTRY IAC
Companies
1. AUSTRALIA OPTUS 0011
TELESTRA
2. AUSTRIA TELECOM AUSTRIA 00
3. BELGIUM BELGIUM 00
4. BRAZIL EMBRATEL 0021
5. CANADA TELEGLOBE 011
6. CYPRUS CYTA 00
7. FINLAND SONERA 00
8. FRANCE FRANCE TELECOM 00
9. GERMANY DTAG 00
10. HAWAII GTE HAWAIIAN TEL. 011
CO.
11. HONGKONG REACH 001
12. IRELAND TELECOM EIRCOM 00
13. ISRAEL BEZEQ 00
14. ITALY TELECOM ITALIA 00
15. JAPAN JAPAN TELECOM 010
KDD
NTT
16. KOREA KOREA TELECOM 001
17. MALAYSIA TELECOM MALAYSIA 00
18. NETHERLANDS KPN INTL 00
19. NEW ZEALAND TNZL 00
20. NORWAY TELENOR 00
21. SINGAPORE SINGTEL 001
22. SPAIN TELEFONICA 00
23. SWITZERLAND SWISSCOM 00
24. THAILAND CAT 001
25. TAIWAN CHUNGWA TELECOM 00
26. UK BT 00
C&W
27. USA AT&T 011
MCI
SPRINT
1) A computer with:
1. Who can apply for myBDO Internet Banking and BDO Phonebanking?
2. How do I apply for myBDO Internet Banking and BDO Phonebanking?
3. What types of accounts are accessible through myBDO Internet Banking and BDO
Phonebanking?
4. Is there a minimum balance required to apply for myBDO Internet Banking and BDO
Phonebanking?
5. When can I start using myBDO Internet Banking and BDO Phonebanking?
6. How do I add my Banco de Oro accounts that are not yet enrolled in myBDO Internet Banking
and BDO Phonebanking?
1. Who can apply for myBDO Internet Banking and BDO Phonebanking?
BDO clients, at least 13 years old, with Individual or Joint OR with any of
the following Individual or Joint OR accounts may enroll:
• Savings Account
• Current Account
• Time Deposits
• Personalized BDO Cash Card
• BDO Consumer Loans
Note that Personalized BDO Cash Card can only be enrolled if you have
other available accounts for enrollment
• Online Enrollment
a. Visit https://www.mybdo.com.ph
b. Complete the Online Enrollment Form
c. Submit Online Enrollment Form to Banco de Oro by clicking the
"Submit to Bank" button.
d. Print enrollment form, SIGN and submit to any BDO branch or
send to:
Banco de Oro
c/o EBU, Transaction Banking Group
Ground Floor, Benguet Center,
12 ADB Ave., Ortigas Center, Mandaluyong City
Note: You must send your signed enrollment form w/in 10 days
• Branch Enrollment
You can access the following types of accounts from myBDO Internet
Banking and BDO Phonebanking:
5. When can I start using myBDO Internet Banking and BDO Phonebanking?
You may start using BDO Electronic Channels three (3) days after
enrollment. For online enrollment, the 3 day turn around time starts when
BDO receives your Signed Online Enrollment form.
For myBDO Internet Banking enrollees, we shall notify you via email once
your enrollment has been processed by Banco de Oro. You can also view
your application status online by logging in as User with Pending
Application in www.mybdo.com.ph.
6. How do I add my Banco de Oro accounts that are not yet enrolled in
myBDO Internet Banking and BDO Phonebanking?
You may enroll all the accounts you want to access in myBDO Internet
Banking and BDO Phonebanking through any of the following methods:
b. Visit your preferred branch and complete the BDO Electronic Banking
Enrollment/Update Form
III. Security
Using the current security technologies and processes, Banco de Oro assures
its clients of the confidentiality and privacy of their online banking sessions.
myBDO Internet Banking security uses:
• Authentication
• Network Security
• Encryption
• Automatic Log-out
• Remember log out before you leave your computer. Logging out
assures you that no one can access your accounts after you have
finished your Internet banking session. This is very important when
you are using a shared or public computer.
• Wait for the phone banking session to end before putting the
phone down. Although it is possible but unlikely that your phone
has been tapped, waiting for the session to end before hanging up
reduces the risk of unauthorized access to your phone banking
session. A wiretapper using a recorder cannot be thwarted by this
precaution.
For forgotten myBDO Internet Banking Password and Telephone PIN, you
may:
While we leave the choice of password entirely to the user, you may find
the following guidelines useful in creating 'difficult to guess' but 'easy to
remember' passwords:
• no dictionary words
• no personal info
• not predictable
Do not respond to these emails nor go to the links provided, if any. Banco
de Oro Universal Bank will never use email as a means to obtain
information from customers. If you encounter a similar incident, please
report it immediately to the address below for investigation.
Name WWW.MYBDO.COM.PH
Status Valid
Validity Period 25-APR-06 - 25-APR-07
Country = PH
State = Metro Manila
Locality = Mandaluyong
Organization = Banco de Oro Universal Bank
Organizational Unit = DBA
Organizational Unit =
Server ID
www.mysecuresign.com/RPA Incorp. by
Information
Ref.,LIAB.LTD(c)98
Organizational Unit = Authenticated by
mySecureSign, Inc.
Organizational Unit = Member, VeriSign Trust
Network
Common Name = www.mybdo.com.ph
If you do not get the same information on the Verisign certificate or the
website is not in “https://” (secure mode), please report the incident
immediately to the address below for investigation.
CONTACT INFORMATION
For Savings, Current Account and BDO Cash Card your available balance is
real-time and will change throughout the day based on your activities.
For Time Deposit and Consumer Loan Accounts, balances are based on the
previous day's balances.
For myBDO Internet Banking, you can access your current day transactions
and up to 90 days of your transaction history.
For BDO Phonebanking, you may retrieve your last three debits and credits
via Account Information.
V. Fund Transfer
You must first enroll your accounts with myBDO Internet Banking and
BDO Phonebanking. Your own accounts will automatically be available as
Source (Current and Savings Accounts and BDO Cash Card) and
Destination Accounts (Current and Savings Accounts only).
To transfer funds to Third Party Accounts, you must indicate the accounts
nos. during enrollment under Third Party Fund Transfer Enrollment or
through any of the following methods:
Note that you may enroll up to 20 3rd Party Accounts. Enrollment of Third
Party Accounts requires approval of Electronic Banking Unit before you can
request transfer to these accounts.
No. You can only transfer fund between Peso to Peso Accounts or US
Dollar to US Dollar Accounts only. Inter-Currency Fund Transfers is not
supported by the systems.
You may transfer funds immediately for myBDO Internet Baking and BDO
Phonebanking. For myBDO Internet Banking enrollees, you may also
request for Post-dated or Recurring transfers.
For Post-dated transfers, you may specify transfer date during your request.
Request for scheduled transfer should be at least one day prior to the
scheduled date.
The cut-off time for Fund Transfer is 9:30pm. All transactions made after
the cut-off time and during week-ends and holidays are subject to
verification and will be considered transactions for the next banking day.
Yes. You can change Fund Transfer amounts online via myBDO Internet
Banking under My Financial Services/Fund Transfer/View/Edit/Delete
Fund Transfer Request/s on or before the 7:30 processing time of on the
scheduled date.
What happens if I don't have enough money in my deposit account to
9.
transfer funds?
Your transfer will be rejected if you have insufficient funds in your account
balance to cover the transfer. The system will display or voice out a
message that the source account balance is not sufficient for the transaction.
For Post-date and recurring transactions, you may view the status of your
scheduled Fund Transfer transactions via myBDO Internet Banking under
My Financial Services/Fund Transfer/View Fund Transfer Status.
Is there a service fee for myBDO Internet Banking and BDO Phonebanking
11.
Fund Transfers?
Wire transfer requests made after cut-off time, on weekends and holidays
will be processed on the next banking day.
3. How will I know that my wire transfer requests have been completed?
A confirmation e-mail will be sent to you once the wire transfer requests
have been completed. When processed, your wire transfer transactions will
appear on your Transaction History screen so you can see when they were
posted. You can also inquire via myBDO Internet Banking though My
Services/Wire Transfer/ Wire Transfer Status Inquiry
Yes. The following are the charges for Wire Transfer Request.
Service
$ 10.00 (Local)
Charge:
$ 10.00 (International)
Charges will be debited from your account together with the Wire Transfer
principal amount you've applied for immediately upon request.
Your request will be rejected if you have insufficient funds in your account
balance to cover the Wire Transfer Principal amount and the charges.
VII.Pay Bills
1. How do I get started with MyBDO Internet Banking and BDO Phonebanking Bill Payments?
2. What bills can I pay through myBDO Internet Banking and BDO Phonebanking?
3. What is the maximum amount accepted for Bills payment via myBDO Internet Banking and
BDO Phonebanking?
4. What are my schedule options in paying my bills?
5. Can I cancel Post-Dated and Recurring Bills Payment Requests?
6. What is the cut-off time for Bills Payment transactions?
7. Can I change payment amounts for scheduled payments?
8. What happens if I don't have enough money in my deposit account to pay my bills?
9. How can I prove payments are made?
10. Is there a fee for MyBDO Internet Banking and Phonebanking Bill Payments?
Once you have applied for myBDO Internet Banking and BDO
Phonebanking, you will be asked to provide all your subscriber numbers
from BDO's list of institutions that you would like to enroll for bill
payments. You must indicate the Subscriber's Nos. during enrollment under
Merchant Enrollment or through any of the following methods:
Note that you may enroll up to 20 merchants for Bills Payment. Note that
you may start paying merchants upon enrollment.
What bills can I pay through myBDO Internet Banking and BDO
2.
Phonebanking?
ACE INSURANCE
AIG CREDIT CARD CO., AIG VISA CLASSIC
PHIL. INC AIG VISA GOLD
AIG MASTERCARD
CLASSIC
AIG MASTERCARD
GOLD
AMERICAN EXPRESS
BANK PHIL INC - Peso
AMEX DOLLAR CARD-
PESO PAYMENT
APO CEMENT CORP.
APO CONCRETE
ASIA PACIFIC E-SERV
BILL SERV
CORP
ASIAN SPIRIT, INC.
ATENEO ATENEO GRADE
SCHOOL
ATENEO BUSINESS
SCHOOL
ATENEO LOYOLA
SCHOOLS
AZ COMMUNICATION
NETWORK, INC.
BANKARD BANKARD
MASTERCARD
BANKARD VISA
BANKARD JCB
RCBC MASTERCARD
RCBC JCB
BANKARD ONE
BAYANTEL DAVAO
BAYANTEL GMA
BDO CREDIT CARD
BDO INSURANCE HULL
BROKERS INC. CGL
BANKERS BLANKET
BOND
BOND
ENGINEERING
GROUP LIFE
MRI
TRAVEL PA/TRAVEL
SECURE
MOTOR/MOTOR SECURE
CASUALTY/FLOATER
MARINE CARGO
INDIVIDUAL
PA/ACCIDENT SECURE
INDIVIDUAL LIFE/PESO
SECURE
HEALTH
GROUP PA
FIRE/HOME SECURE
CABLELINK-
PARANAQUE CABLE TV
CENTRAL CATV
(SKYCABLE)
CENTRAL CATV(ZPDEE)
CITIBANK CITIBANK
MASTERCARD
CITIBANK VISA
CITIBABK READY
CREDIT MLA/CEBU
CITIBANK READY
CREDIT INSTALLMENT
DIGITEL
DIRECTORY PHILS CORP
(DPC)
EASTERN
TELECOMMUNICATIONS
PHILIPPINES, INC.
EASTWEST BANK
MASTERCARD
E-CENSUS (UNISYS)
EQUITABLE CARD ECN AMEX
NETWORK INC ECN JCB
ECN MASTERCARD
TITANIUM
ECN MASTERCARD
ECN VISA
ECN VISA CORPORATE
CARD
VISA DISTRIBUTION
CARD
VISA PURCHASING
CARD
EQUITABLE INSURANCE
BROKERAGE
FILINVEST LAND, INC.
FORTUNE CEMENT
FR CEMENT
GENERALI-LIFE
GENERALI-NON LIFE
GENERALI PIL COLLEGE SECURE
BANKCASSURANCE LIFE SECURE
PREMIUM CASHBACK
GLOBE TELECOM INC. GLOBE HANDYPHONE
GP BANCASSURANCE COLLEGE SECURE
SUBSEQUENT PA LIFE SECURE
PREMIUM CASHBACK
GREENPEACE
FOUNDATION, INC.
HSBC CREDIT CARD
HSBC PERSONAL LOAN
ILIGAN CEMENT
INFOCOM
TECHNOLOGIES INC
INNOVE LEC (LANDLINE)
GNET
BC LEASE
LLOYD'S RICHFIELD
LOYOLA PLANS, INC.
MACONDRAY FINANCE
CORP.
MANILA GOLF AND
COUNTRY CLUB
MANULIFE FINANCIAL
PLANS
MANULIFE PHILS.
MATRIX MOBILE, INC.
MAXICARE
HEALTHCARE CORP.
MINDANAO PORTLAND
MORINDA
NEXT MOBILE, INC.
PACIFIC INTERNET
PHILAM LIFE
INSURANCE COMPANY
PHILAM PLANS INC.
PILIPINO CABLE -
BACOLOD
PILIPINO CABLE -
BAGUIO
PILIPINO CABLE -
CAMANAVA
PILIPINO CABLE - GMA /
RIZAL
PILIPINO CABLE -
ILOILO
PILIPINO CABLE -
LAGUNA / CAVITE
PILTEL-MOBILINE
PIONEER LIFE INC.
PLATINUM PLANS, INC.
PLDT
PORTAL AMAX
ELOAD
PLOAD
PRUDENTIALIFE PLANS
INC.
PRU LIFE U.K.
QUEZON CITY SPORTS
CLUB
REPUBLIC CEMENT
RIVIERA GOLF &
COUNTRY CLUB
SKY INTERNET
SMART
COMMUNICATIONS INC.
SOLID BROADBAND
CORPORATION
SOLID CEMENT CORP.
SONY LIFE INSURANCE
COPR.
SOS CHILDREN'S
VILLAGES INC.
STANDARD CHARTERED VISA
BANK MASTERCARD
LOW RATE PLAN
ST. PETER LIFE PLAN -
PAYMENTS
SUN CELLULAR(DIGITEL
MOBILE)
SUN LIFE OF CANADA
PHILIPPINES INC.
SUN LIFE FINANCIAL
PLANS INC.
TAGAYTAY HIGHLANDS
INTL
TAGAYTAY MIDLANDS
GOLF CLUB
TELECOMMUNICATIONS
TECHNOLOGIES
PHILIPPINES, INC.
THE COUNTRY CLUB AT
TAGAYTAY
THE HIGHLANDS PRIME
COMM CONDO
THE ORCHARD GOLF &
COUNTRY CLB
TOYOTA FINANCIAL
SERVICES PHIL
TRI-ISYS INTERNET
What is the maximum amount accepted for Bills payment via myBDO
3.
Internet Banking and BDO Phonebanking?
There is no limit in the amount that you may pay in myBDO Internet
Banking and BDO Phonebanking. You may pay your bills up to your
available balance.
For immediate Bills Payment, your Bills Payment requests are processed
immediately upon execution. Your balance will reflect the transactions
correspondingly.
For Post-dated Bills Payment transactions, you may specify payment date
during your request. Request for scheduled payment should be at least one
day prior to the scheduled date.
Yes. You may cancel scheduled Bills Payment on or before 7:00pm on the
scheduled date via myBDO Internet Banking under My Financial
Services/Bills Payment/View/Edit/Delete Bills Payment Request/s.
The cut-off time for Bills Payment is 8:30pm. All transactions made after
the cut-off time and during week-ends and holidays are subject to
verification and will be considered transactions for the next banking day.
Yes. You can change payment amounts online via myBDO Internet
Banking under My Financial Services/Bills Payment/View/Edit/Delete Bills
Payment Request/s on or before 7:00pm on scheduled date.
Your payment will be rejected if you don't have enough funds in your
account balance to cover a payment. The system will display or voice out a
message that the source account balance is not sufficient for the transaction.
For Post-date and recurring transactions, you may view the status of your
scheduled Bills Payment Transactions via myBDO Internet Banking under
My Financial Services/Bills Payment/View Bills Payment Status Inquiry.
BDO Cash Card Reload is a transfer between your own enrolled accounts
(Current and Savings Accounts and BDO Cash Card) to any BDO Cash.
However, reloading fund to a Third Party BDO Cash Card accounts require
enrollment.
Time deposit and Consumer Loan accounts cannot be used as source for
Cash Card Reloads.
You must first enroll your accounts with myBDO Internet Banking and
BDO Phonebanking. Your own accounts will automatically be available as
Source (Current and Savings Accounts and BDO Cash Card) and
Destination Accounts (BDO Cash Card only).
To reload funds to Third Party BDO Cash Card, you must indicate the
Cash Card Nos. during enrollment under Third Party Fund Transfer
Enrollment or through any of the following methods:
Note that you may enroll up to 20 3rd Party Accounts (Savings and Current
Accounts and BDO Cash Card). Enrollment of Third Party Accounts
requires approval of Electronic Banking Unit before you can request for
reload to these accounts.
Reload limit would depend on the BDO Cash Card you are reloading. BDO
Cash Card has a balance limit depending on the type of card you are
reloading. Balance should not exceed limits as follows:
You may reload funds immediately for myBDO Internet Baking and BDO
Phonebanking. For myBDO Internet Banking enrollees, you may also
request for Post-dated or Recurring reloads.
For immediate reloads, your BDO Cash Card Reload transactions are
processed immediately upon execution. Your balance will reflect the
transactions correspondingly.
For Post-dated reloads, you may specify reload date during your request.
Requests for scheduled reload should be at least one day prior to the
scheduled date.
5. Can I cancel Post-dated and Recurring BDO Cash Card Reload Requests?
6. What is the cut-off time for BDO Cash Card Reload transactions?
The cut-off time for BDO Cash Card Reload is 9:30pm. All transactions
made after the cut-off time and during week-ends and holidays are subject
to verification and will be considered transactions for the next banking day.
7. Can I change reload amounts for scheduled BDO Cash Card Reloads?
Yes. You can change BDO Cash Card Reload amounts online via myBDO
Internet Banking under My Financial Services/BDO Cash Card
Reload/View/Edit/Delete Cash Card Reload Request/s on or before 7:30 on
the scheduled date .
Your reload will be rejected if you have insufficient funds in your account
balance to cover the reload. The system will display or voice out a message
that the source account balance is not sufficient for the transaction.
For Post-date and recurring BDO Cash Card Reloads, you may view the
status of your scheduled BDO Cash Card Reload transactions via myBDO
Internet Banking under My Financial Services/BDO Cash Card
Reload/View Cash Card Reload Status Inquiry.
Is there a service fee for myBDO Internet Banking and BDO Phonebanking
10.
BDO Cash Card Reloads?
Prepaid Mobile Reload allows you to reload enrolled Prepaid Mobile Phone
from your accounts (Current and Saving Accounts and BDO Cash Card).
However, you need to enroll all Prepaid Mobile Nos. before you can request
for reloads.
What are the available Telcos and Denomination for Prepaid Mobile
2.
Reload?
You may reload to any enrolled Globe and Touch Mobile Prepaid Nos. The
following are the available denominations per telco:
Globe
• P100
• P250
• P500
Touch Mobile
• P200
• P400
The validity of the reload would depend on the denomination. Please see list
below:
Denomination Validity
Globe
P 100 15 days
P 250 60 days
P 500 60 days
Touch Mobile
P 200 60 days
P 400 60 days
You must first enroll your accounts with myBDO Internet Banking and
BDO Phonebanking. Your own accounts will automatically be available as
Source (Current and Saving Accounts and BDO Cash Card). To reload
Prepaid Mobile Nos. you must indicate the Prepaid Mobile No. during
enrollment under Prepaid Mobile Reload Enrollment or through any of the
following methods:
Is there a limit to the amount I can reload through myBDO Internet Banking
5.
and BDO Phonebanking?
No. You can reload up to the available balance of your source account.
You may reload immediately for myBDO Internet Baking and BDO
Phonebanking. For myBDO Internet Banking enrollees, you may also
request for Post-dated or Recurring reloads.
For Post-dated Prepaid Mobile Reloads, you may specify reload date during
your request. Requests for scheduled reload should be at least one day prior
to the scheduled date.
For Recurring Prepaid Mobile Reloads, you can schedule monthly reloads
to a specific account for the next months or years. When requesting for a
recurring reloads, you must specify start date and end-date of per request.
Request for scheduled reload should be at least one day prior to the start
date.
7. Can I cancel Post-dated and Recurring BDO Cash Card Reload Requests?
Yes. You can change Prepaid Mobile Reload amounts online via myBDO
Internet Banking under My Financial Services/Prepaid Mobile
Reload/View/Edit/Delete Prepaid Mobile Reload Request/s on or before the
7:30 processing time of scheduled transactions.
Your reload will be rejected if you have insufficient funds in your account
balance to cover the reload. The system will display or voice out a message
that the source account balance is not sufficient for the transaction.
For Post-date and recurring Prepaid Mobile Reloads, you may view the
status of your scheduled Prepaid Mobile Reload transactions via myBDO
Internet Banking under My Financial Services/Prepaid Mobile Reload/View
Prepaid Mobile Reload Status Inquiry.
Is there a service fee for MyBDO Internet Banking and BDO Phonebanking
12.
Prepaid Mobile Reloads?
Our Prepaid Mobile Reload service is free of charge but your account will
be debited for the amount you are reloading.
X. Checkbook Reorder
1. How many checkbooks can I request via myBDO Internet Banking and BDO Phonebanking?
Is there a service fee for myBDO Internet Banking and BDO Phonebanking Checkbook
2. Reorder?
3. How soon can I pick up my checkbooks after ordering online or through the phone?
4. Can I view the status of the Checkbook Reorder request?
How many checkbooks can I request via myBDO Internet Banking and
1.
BDO Phonebanking?
Is there a service fee for myBDO Internet Banking and BDO Phonebanking
2.
Checkbook Reorder?
Our Checkbook Reorder is free of charge but your account will be debited
for the cost of checkbook which is P175.00 per checkbook.
How soon can I pick up my checkbooks after ordering online or through the
3.
phone?
You may claim you checkbook from your branch of account three (3) weeks
after request is made.
Yes if you reordered your checkbook via myBDO Internet Banking. You
may view the status of your request via My Service/Checkbook/Checkbook
Reorder Status Inquiry.
Can I perform Stop Payment Orders through MyBDO Internet Banking and BDO
1. Phonebanking?
2. Is there a fee for Stop Payment Order?
3. Can Stop Payment Orders be reversed online?
Can I perform Stop Payment Orders through MyBDO Internet Banking and
1.
BDO Phonebanking?
Stop Payment Order can only be requested via myBDO Internet Banking.
SPO fee of P 200.00 per check will be debited from your account upon
request.
No. Stop Payment Orders cannot be reversed online. You have to go to your
maintaining branch to lift the Stop Payment Order you issued through
myBDO Internet Banking.
BDO Call Center services allow enrolled customers for certain banking
transactions via CSO-Tellers, Mondays – Fridays, 9:00 am to 4:00 pm, in
addition to customer services and telemarketing services. Once you applied
for BDO Phonebanking, you will be automatically enrolled to Call Center
Banking Services. The same Phonebanking User ID/Number and
Phonebanking TPIN will be used for this facility. You can perform the
following transactions with Call Center Banking Services:
Note that Restricted Accounts are not allowed for enrollment to Call Center
Banking Services.
Yes. You may access BDO Phonebanking by dialing the following toll-free
nos.:
Domestic Toll-Free
1-800-10-631-8000
No. :
International Toll- Int. Access Code (IAC)- 800-
Free No. : 8-631-8000
You may start using Call Center Banking Services three (3) banking days
after enrollment. For online enrollment, the three-banking day turn around
time starts when BDO receives your Signed Online Enrollment form.
XIII.Others
The buttons on myBDO Internet Banking doesn’t seem to work whenever I click them. What
1. should I do?
2. Why do I get an error every time I try to view or print my Online Enrollment Form?
3. How to disable pop-up blocker?
4. Some of the images of the website doesn't load completely? What can I do to fix this?
5. I'm having trouble with page updates?
6. How would I know if my Proxy settings are correct?
7. Do I have to allow the use of Java and JavaScript in my browser?
8. Im having problems logging in SSL settings. What should I do?
The buttons on myBDO Internet Banking doesn’t seem to work every time
1.
I click them. What should I do?
a. Netscape - Windows
1. Enable Java
• From the Edit menu, select Preferences
• In the left-hand pane, select Advanced
• Make sure the Enable Java checkbox is selected
• Click OK
b. Netscape - Mac
1. Enable Java
• From the Edit menu, select Preferences
• In the left-hand pane, select Advanced
• Make sure the Enable Java checkbox is selected
• Click OK
2. Enable JavaScript
• From the Edit menu, select Preferences
• In the left-hand pane, click the arrow next to Advanced, and
select Scripts & Plug-ins
• Under Enable JavaScript for, make sure the Navigator checkbox
is selected.
• Click OK
c. Mozilla - Windows
1. Enable Java
• From the Edit menu, select Preferences
• In the left-hand pane, select Advanced
• Make sure the Enable Java checkbox is selected
• Click OK
3. Enable JavaScript
• From the Edit menu, select Preferences
• In the left-hand pane, click the plus sign (+) next to Advanced,
and select Scripts & Plug-ins
• Under Enable JavaScript for, make sure the Navigator checkbox
is selected.
• Click OK
d. Mozilla - Mac
e. Safari - Mac
1. Enable Java
• From the Safari menu, select Preferences
• In the top pane, select Security
• Next to Web Content, make sure the Enable Java checkbox is
selected
• Close the pop-up window.
2. Enable JavaScript
• From the Safari menu, select Preferences
• In the top pane, select Security
• Next to Web Content, make sure the Enable JavaScript
checkbox is selected
• Close the pop-up window.
1. Enable Java
• Select Tools then choose Internet Options. The Internet Options
screen appears.
• Select the Security tab.
• Click the Custom Level button. The Security Settings screen
appears.
• Look for the Java Permissions section.
> If the section does not exist, continue to the next step.
> If the section exists, choose Low, Medium or High safety
• Click OK. The Internet Options screen appears.
• Click OK
3. Enable JavaScript
• Select Tools then choose Internet Options. The Internet Options
screen appears.
• Select the Security tab.
• Click the Custom Level button. The Security Settings screen
appears.
• Scroll down to Scripting, and enable Active Scripting and
Scripting of Java Applets.
• Click OK. The Internet Options screen appears.
• Click OK
1. Enable Java
IE 5.2
• From the menu bar select Explorer then choose Preferences
• Select the arrow next to Web Browser to expand the options
• Select Java
• Under Java Options select the option Enable Java
• Click OK
2. Enable JavaScript
• From the Explorer or Edit menu, select Preferences
• Select the arrow next to Web Browser to expand the options
• Select Web Content
• Under Active Content, select Enable Scripting.
• Click OK
h. Firefox - Windows
1. Enable Java
• From the Tools menu, select Options
• In the left-hand pane, click Web Features
• Make sure the Enable Java checkbox is selected
• Click OK
3. Enable JavaScript
• From the Tools menu, select Options
• In the left-hand pane, click Web Features
• Make sure the Enable JavaScript checkbox is selected
• Click OK
i. Firefox- Mac
IE 5.2
• From the Firefox menu, select Preferences
• In the left-hand pane, click Web Features
• Make sure the Enable Java and Enable JavaScript checkboxes
are selected
• Click OK
The Online Enrollment Form can be viewed via the I-net Crystal Clear
Report. If you are encountering errors in viewing
I-Net Crystal Clear Report, please enable ActiveX Controls and
Downloads Options of you browser.
While using myBDO, if you are unable to view alert messages, error
messages and download links, then you need to disable pop-up blocking
for your MyBDO server.
Depending on the pop-up blocking software you are using, you may be
able to set your MyBDO server as an allowed site, or you may need to
disable the pop-up blocker while using MyBDO.
Pop-up blockers work in the background while you browse the Internet.
When they detect a pop-up window that may be an unwanted
advertisement, they automatically close the window. This can prevent
MyBDO from performing properly.
Some of the images of the website doesn't load completely? What can I do
4.
to fix this?
CAUSE
This problem may occur if the Web site or an intermediate device, such as
a load balancing switch, responds to the Internet Explorer 6 GET request
with an HTTP 302 (redirect) server response packet and the Transmission
Control Protocol (TCP) FIN (that is, finished) bit is set, but the TCP
RESET bit is not.
WORKAROUND
To work around this problem in Internet Explorer 6, click View, and then
click Refresh.
5. I'm having trouble with page updates?
Do you have problems with page updates? Old pages were being
display. Changes you just made are not visible in the page. This
problem most typically has got to do with your browser settings or
possibly you organization's proxy server.
You should check that your browser is set to check for newer versions
of pages with every visit.
Cache settings
Netscape 7
• Edit/Preferences/Advanced/Cache
• Compare the page in the cache to the page on the network
• Choose option "Every time I view the page"
Netscape 4.78
• Edit/Preferences/Advanced/Cache
• Document in cache is compared to document on network
• Choose option "Every time"
Internet Explorer 6
• Tools/Internet Options/General/Temporary Internet Files/Settings
• Check for newer versions of stored pages
• Choose option "Every visit to the page"
Opera 6.0
• Edit/Preferences/History and cache/Check modified/Documents
• Choose option "Always"
Netscape 7
• Edit/Preferences/Advanced
• Choose options "Enable Java" and "Enable JavaScript for Navigator"
Netscape 4.78
• Edit/Preferences/Advanced
• Choose options "Enable Java" and "Enable JavaScript"
Internet Explorer 6
• Tools/Internet Options/Security/Security level
• Choose Medium or Medium-low
• You can also use the option "Custom level". Make sure that options
"Scripting/Active Scripting/Enable" and "Scripting of Java applets/Enable"
are chosen.
Opera 6.0
• Edit/Preferences/Multimedia/Media types
• Choose options "Enable Java" and "Enable plug-ins".
• Before you click OK, choose also the following options:
• Edit/Preferences/Multimedia/JavaScript
• Choose option "Enable JavaScript".
http://java.sun.com/products/archive/j2se/1.4.2_14/index.html
Below header " J2RE 1.4.2_14" choose link Download JRE and after
accepting the agreement choose the right version of JRE for your
operating system.
For Internet Explorer you must do one additional check up after you
have installed Java Runtime Environment.:
Internet Explorer 6
• Tools/Internet Options/Advanced/Java (Sun)
• Choose option "Use Java 2 v1.4.2_01 for applet"
• Restart Internet Explorer
The login page of myBDO uses secured connection so that the login
names and passwords of users will not end up in wrong hands. Using
the secured connection demands that SSL (Secure Sockets Layer)
protocol is enabled in the browser. You can check it out from you
browser settings.
Netscape 7
• Edit/Preferences/Privacy & Security/SSL
• Choose options "Enable SSL version 2", "Enable SSL version 3" and
"Enable TLS".
Netscape 4.78
• Communicator/Tools/Security info/Navigator/Advanced Security
(SSL) Configuration
• Choose options "Enable SSL (Secure Sockets Layer) v2" and
"Enable SSL (Secure Sockets Layer) v3"
Internet Explorer 6
• Tools/Internet Options/Advanced/Security
• Choose options "Use SSL 2.0", "Use SSL 3.0" and "Use TLS 1.0".
Opera 6.0
• Edit/Preferences/Security/Security protocols
Certificates
Certificate is a document saved to your computer that certifies
reliability of web server. Also myBDO uses certificates. In problematic
situations concerning certificates it may be best to remove the old
certificates. It is possible to view and delete these certificates in
browsers. See instructions below:
Netscape 7
• Edit/Preferences/Privacy & Security/Certificates/Manage certificates
Netscape 4.78
• Communicator/Tools/Security info/Certificates/Web sites
Internet Explorer 6
• Tools/Internet Options/Content/Certificates/Certificates
Opera 6.0
• Edit/Preferences/Security/Security protocols/Certificates/Authorities
The buttons on myBDO Internet Banking doesn’t seem to work every time
1.
I click them. What should I do?
No. You may still use your existing FASTeller cards to access your funds
at any EPCI, ESB, BDO ATMs, as well as at any Megalink, Bancnet and
Expressnet ATMs locally, and at any PLUS ATMs abroad.
4. Is cash advance for Visa, JCB and AMEX cards available at BDO ATMs?
Cash Advance is available for JCB and AMEX cards. For Visa Cards, it
will be available by last quarter of the year.
No, you will still use your existing ATM PIN for all your ATM
transactions.
During the conversion weekend when all your EPCI account information
are be transferred to the new Banco de Oro-EPCI system, you will be
unable to perform transactions through ATM, Point-of-Sale terminals,
Retail Internet Banking, Phone Banking, Mobile Banking and other
electronic banking channels.
If you forgot your PIN, you will have to apply for a new card at your
branch of account. Replacement fee is P100. Upon receiving your new
BDO card you must immediately go to any BDO ATM to nominate your
PIN. Once your account has been converted, you may no longer perform
PIN change at any unconverted EPCIB branch. Instead, changing of your
PIN can ONLY be performed at any BDO ATMs.
You may opt to change your PIN anytime via any BDO ATM.
You will have to proceed to your branch of account to request for a new
card, and pay the required card replacement fee of P100. Your card will
now be replaced with a BDO ATM card. You will be advised by the
branch to come back after 3-5 banking days to claim your new card. (7-10
banking days for provincial branches)
12. Can I still access my peso and dollar accounts linked to my ATM card?
EPCIB BDO
Internet Banking FASTNet myBDO Internet Banking
FASTNet e-
e-Payment myBDO Internet Banking
Payment
Phone Banking FASTPhone BDO PhoneBanking
FASTPhone BDO Mobile Banking (soon to be
Mobile Banking
SMS launched)
Can I still access my accounts and do financial transactions via the EPCI
2.
E-Banking channels?
Yes, you may still access FASTNet / FASTPhone / E-Payment using your
EPCI usernames and passwords/PIN even if your EPCI accounts have
already been converted to BDO accounts, but with limited services to your
converted account/s. To enjoy all the facilities and services, it is
recommended that you use BDO Electronic Banking as soon as all your
accounts have been converted and enrolled in BDO Electronic Banking.
For FastPhone SMS, the service will be available for your converted
accounts very soon.
myBDO Internet
BDO Homepage: www.bdo.com.ph
Banking
www.bancodeoro.com.ph
Direct URL: https://www.mybdo.com.ph
BDO
Metro Manila: 631-8000
PhoneBanking
Domestic Toll-
1-800-10-6318000
Free No.
Intl. Toll-Free No. (IAC)+800-8-6318000
BDO Mobile Activate BDO in your Smart Mobile Banking (soon
Banking to be launched)
If you are a FASTPhone SMS user (with FastPhone enrollment), you need
to activate "BDO" in your mobile banking menu. (soon to be launched)
7. When can I start accessing BDO E-Channels?
Migrated clients may start accessing BDO E-Channels on the 1st Monday
after conversion of the EPCIB account.
Yes. Once your EPCI accounts are converted to BDO accounts, your
enrolled accounts in EPCI E-Banking will automatically be available in
BDO Electronic Banking.
You may call BDO Contact Center so that they can assist you in your log-
in problems. You may contact them at:
As soon as your enrollment is migrated, you may add your other BDO
accounts via and BDO-EPCI Branches nationwide or if you are migrated to
myBDO Internet Banking, you may add them online.
Yes. Please call BDO Contact Center and request for merging of your
enrollment. Upon verification, BDO Contact Center shall request for
merging of your enrollment. Turn around time for this request is 3-5 days.
14. What Account No. should I use when transacting in EPCIB Channels?
When using EPCIB Channels, you need to enter the ECPIB Account No.
when doing transaction. (i.e., when transferring funds from your
CONVERTED using FASTPhone, you must enter the EPCI Account No.
even if your account is already converted to BDO).
TROUBLE SHOOTING:
• Verify with client the User ID and Password that was used to log-in
o EPCIB PAN should be the User ID used by the migrated client
• Verify the date and time of the initial log-in
o Initial log-in is not allowed during:
• Tuesday to Saturdays - 12:00 midnight to about 4:00am
• Ask client to log-in to FastNet and check if access is allowed. If access
is not allowed due to locked ID, initial log-in to myBDO Internet Banking
will also be denied. Client must request for re-set of Password via Call
Center.