Jigar Patel

Assistant Engineer (Computer) at Surat Municipal Corporation

Email: jigskep@gmail.com Mobile: +91 9879479169

Education
Masters in Computer Science, 2006 2008
California State University, Los Angeles, USA
Bachelor of Engineering (B.E.), Computer Engineering, 2001 - 2005
Veer Narmand South Gujarat University, Surat, Gujarat

Skills
IT Planning
Costing & Budgeting
Project Scheduling
Requirements Analysis
Vendor Management
System Migrations/Integrations
LAN / WAN Infrastructure
Management
Systems Engineering
Database Design (RDBMS)
Database Administration
Software & Mobile App
Development

Experience
1. Assistant Engineer (Computer) at Surat Municipal Corporation
November 2011 - Present (5 years 2 months)
Analyze and finalize IT requirements for Surat Municipal Corporation
Planning & Implementation of projects of Surat Smart City Development Ltd under Smart Cities
Mission, GoI
Key member of Implementation team of SMC Data Center & monitoring of SMC Data Center
Monitor Systems Development and Implementation, Finalizing the Software Requirements for
various public and internal applications including Citizen services through Website & Mobile
Apps
RFP finalization for various projects including IT man power
Procurement of necessary Hardware & Software (Servers, Desktops, Network equipment, Firewall
& UTM, Software Licenses, Cots applications)
Android based Application Development
Database designing & Database administration and fine-tuning
System Administration
Implementation of Server Virtualization
SMS Gateway Integration
Aadhaar AUA/KUA integration with SMC Systems
Payment Gateway Integration with SMCs online payment services
Finalization of requirements for SMCs GIS Application

2. Lecturer at Sardar Vallabhbhai National Institute of Technology

July 2009 - October 2011 (2 years 4 months)
Teaching under graduate students of Computer Engineering Department. The teach subjects
include Algorithm Analysis and Design, Theoretical Computer Science, Fundamentals of
Computer Programming, Operating System, Software Engineering, Computer Graphics using
OpenGL. Setup and maintenance of Education Portal Moodle for SVNIT.
3. Research Assistant at Integrated Training Pipeline for Scientific Visualization Lab at
California State University Los Angeles
May 2007 - June 2008 (1 year 2 months)
Integrated Training Pipeline for Scientific Visualization or SciVi at California State University Los
Angeles trains undergraduate and graduate students from three different disciplines - Art,
Physics and Astronomy and Computer Science - to develop accurate and effective scientific
visualizations of topics in Cosmology.
Development of a project management website using JSP, Spring, Hibernate, JSLT, Apache Ant,
PostgreSQL, Apache Tomcat, XML, JavaScript. System Administration, Web Content
Management and development for internal website (Joomla-CMS based).

4. Web Developer at Department of Mathematics, California State University Los

Angeles
January 2007 - March 2008 (1 year 3 months)
Worked under Dr. P.K. Subramanian, Professor of Mathematics and Computer Science for
Development of a web based software using HTML, CSS and JavaScript for National Science
Awareness Foundation, USA

Some key projects completed/ongoing at Surat Municipal Corporation

1. Smart City PAN Cities Projects

Key member of the team finalizing the Surat Smart City PAN Cities IT Projects. Responsibilities
include finalization of requirements with PMC, DPR and RFP finalization, coordinate
implementation of various projects, cross departmental collaboration & coordination, ensure
successful implementation of initiatives. Following projects are covered under SMCs smart city
proposal.
Development of ERP with GIS Platform
S-Connect Card Management System
SMAC Center(SMArtCity Center)
MySurat.in [Active Citizen Engagement]
Data Center Strengthening & DR Site
Open Surat Open Data
Mobile Apps, Mobile tickets, Social Media, M-ID (Mobile ID)
Connected Surat - WiFi-Surat &FTH (Fibre to Home)
Surat IT-MAC (Integrated Transport-Mobility Administration Center)
Intelligent Transit Management System
Automated Traffic Control System
2. Smart City Center (SMAC Center)(June 2016)
SMART City Center (SMAC Center) is envisaged as an administrative control center of the city
for effective and efficient delivery of all civic services. This center collects functioning
information of all the departments on real time basis, as far as possible. Automated sensors
and systems will be used to send various data sets to the SMAC Center, which are analyzed to
derive some conclusions. SMAC Center plays the role in providing real time information to the
public about civic facility utilization in the city. It helps all the departments in maintaining civic
service delivery standards on day-to-day basis. It gives support to the departmental heads for
taking quick decisions in restoring services while handling unforeseen disturbing situations. In
case of emergency situation, SMAC Center plays important role of coordinating all
 departments with decision support system for effectively managing rescue and relief
operations. Responsibilities include procurement of 4*4 70 inch DLP Cube based Video Wall
System. Integration of Surat Police CCTV projects 600+ cameras for civic services monitoring.
Integration of IBM IOC for Smart City Center for various applications. Integration of SMC Sub
Systems with SMC Dashboard for monitoring of Key Performance Indicators. Integration of
various SCADA Systems of various SMC Facilities with Smart City Center.
3. Intelligent Operations Center (IOC) (March 2016)
IBM Intelligent Operations Center helps government leaders manage complex city
environments, incidents and emergencies with a city solution that delivers operational insights.
It offers integrated data visualization, near real-time collaboration and deep analytics to help
city agencies enhance the ongoing efficiency of city operations, plan for growth and
coordinate and manage response efforts. IBM Intelligent Operations Center provides
integrated maps, online dashboards, customizable reports, multiple analytic algorithms,
interactive standard operating procedures and other tools for improved city operations and
incident or emergency response. Responsibilities include guiding the IBM team and SMC team
for necessary integration between IBM IOC and SMC Sub Systems with necessary
departmental information and APIs.
4. Surat Open Data Portal (https://surat.data.gov.in) (October 2016)
Keeping the concept of Connected Community and open government in mind, SMC has taken
an initiative to make available various datasets pertaining to various domains available on
Open Data Platform. These datasets can be useful to developer community & Academia. The
portal was launched by the Chief Minister of Gujarat Shri Vijay Rupani. Responsibilities include
finalization of various departmental datasets and preparation of data sets and APIs.
5. SMC Mobile App (August 2013) & (February 2014)
Developed a Mobile Application for citizens using which citizens can make payment for
various taxes, issue Birth/Death Certificates, register complaints, check periodic rainfall details
etc. The first version of Mobile Application was launched by the-then Minister of Urban
Development, Govt of Gujarat and current Chief Minister of Gujarat Smt. Anandiben Patel. The
second version including the payment facility and other feature was launched by the-then
Chief Minister of Gujarat and present Prime Minister of India Sh. Narendra Modi. SMC is the
first municipal corporation in India to launch such mobile application for citizens.
6. SAFAL Mobile App (February 2015)
SAFAL Developed the SAFAL Mobile App which was launched by Chief Minister of Gujarat
Smt. Anandiben Patel. Surat Action For Augmenting Livelihood is a mobile app initiated by
Surat Municipal Corporation. SAFAL acts as a bridge between service seeker and service
provider. It provides an employment opportunity to people possessing various skills especially
from unorganized sector. The app was launched by then Chief Minister of Gujarat Smt.
Anandiben Patel.
7. Mobile App Development for Internal Use
Surat Municipal Corporation has been using mobile applications for various internal purposes.
We have developed Tablet based application for Vector Born Disease Control Dept for field
workers activities to identify potential vector born disease across the city. Tablet based
application is also developed for EMI Collection from EWS beneficiaries from the field.
Beneficiaries are issued receipt on the field using Bluetooth printer. Apps are also developed
for Water Quality checking, Street Light monitoring, Night Round monitoring etc.
Responsibilities include finalization of functional requirements of applications and guiding the
Mobile developers for development of application including finalization of requirements.
8. Server Virtualization: Implemented VMWare based virtualization for servers hosted at SMC
Data Center
9. Backend Migration: Involve in Planning and Implementation of migration of SMCs complete
backend infrastructure from SQL 2003 to SQL 2012 along with merge replication
configuration.
10. Virtual Civic Center (Online Payment Facility): Core team member for the development of
Virtual Civic Center (Online Payment Facility) which allows citizen to make payment of their
Property Tax, Profession Tax, Water Meter Charges, Apply & renewal of Shops &
Establishment, issuance of Birth and Death Certificates, eLibrary facility, booking of
Auditoriums and Community Halls of SMC, Application for Society Civic Facilities, Application
for Individual Water & Drainage Connections, Booking of Stalls for Book Fair etc.

Brief Summary of various projects undertaken at Surat Municipal Corporation

# Month Project & Responsibilities
IT Man Power Deployment at SMC: Analyze and finalize functional
Nov-11 requirements with Project IT Vendor team. Vendor Management including
1.
Continuous approval of resources, payments, change requests, new development,
maintenance of existing applications, etc.
Zimbra Email Server Configuration: Configured & managed Zimbra email
2. Nov-11
server for SMC internal usage
Mar-12 Procurement of Rack Servers: Finalization of requirements of Rack Servers &
3.
Continuous Blade Center S for upgradation of SMCs existing infrastructure
Vehicle Tracking System: Implementation of Vehicle Tracking System for SMC
4. Mar-12
owned vehicle through an RFP
SMCs Online Payment Facility: Finalization of requirements in coordination
Apr-12
5. with IT vendor team. Responsible for key inputs for integration of payment
Continuous
gateway
Typing Exam of Clerk: Responsible for development of Typing tutor application
6. Oct-12
for recruitment of Clerks at SMC.
Software License Procurement: Responsible for RFP finalization and
7. Oct-12
procurement of OS & Database licenses for SMC
New Features to Online Payment Facility: Based on positive response to online
8. Nov-12
payment facility, added additional features for citizens
Server Migration: Responsible for preparing the migration plan and for
9. Dec-12
successful migration
Point to Point Connectivity: Responsible for finalization of requirements for P2P
10. Feb-12
connectivity between SMC Zone offices, Civic Centers & SMC Head Quarters.
New Layout of SMC Website: Responsible for providing key inputs for new
11. Apr-13
website design for better citizen experience
Mobile Seva SMS Integration: Responsible for successful integration of Mobile
12. May-13 Seva SMS Gateway provided by Ministry of Electronics & Information
Technology, GoI with SMC Systems
SMC Mobile App: Developed the Citizen Mobile App for SMC along with
13. Aug-13
necessary APIs
SMC Mobile App (iPhone): Provided necessary inputs for implementation of
14. Dec-13
iPhone version of SMC Mobile App
 eTaal: eTaal is a web portal for dissemination of e-Transactions statistics of
15. Jan-14 National and State level e-Governance Projects including Mission Mode
Projects. Developed necessary APIs for integration of SMC Systems with eTaal
Payment Integration of SMC Mobile App: Integrated Payment facility with SMC
16. Feb-14 Mobile App for payment of Property Tax, Professional Tax, Water Meter
Charges & Birth-Death Certificate.
eNagar: Developed necessary APIs for integration of SMC services with State
17. Mar-14
level common citizen portal.
Servers & SAN Storage procurement: Responsible for finalizing the
18. Jun-14 requirements of RFP for procurement of Rack Servers and SAN Storage for
existing and future requirements of SMC.
Complaint Registration through WhatsApp: Successfully developed a
19. Aug-14
mechanism to register Citizen Complaints received through WhatsApp.
Data Center: Key team member in finalization of Data Center requirements and
20. Jan-15
overseeing the implementation of Data Center at SMC
GIS Portal: Provided necessary inputs to vendor for SMCs GID Portal. Also
21. Jan-15
responsible for providing necessary system support for GIS Application setup.
Book Fair Online Booking with Wallet Option: Responsible for finalization of
22. Jan-15 requirements for booking of stalls for book fair organized every year by SMC.
The wallet option gives convenience to participants for booking stalls easily.
SAFAL Mobile App: Responsible for development of Mobile Application and
23. Feb-15
necessary backend application.
IBM IOC: Responsible for finalization of sub systems to be integrated with IBM
24. Mar-15
IOC and also responsible for finalization of functional requirements and APIs.
UTM Procurement: Responsible for finalization of requirements for UTM device
25. May 15
for SMC Head Quarter.
Virtualization: Responsible for successful implementation VMWare based
26. Aug-15
virtualization for SMC Data Center.
EWS EMI App: Responsible for guiding Mobile Development team for
27. Oct-15 development of on field payment collection App with receipt generation using
Bluetooth Printer
iPromise: Responsible for guiding the IT vendor in development of iPromise
28. Nov-15 Mobile App and backend application for Street Light proactive and reactive
maintenance
Video Wall: Responsible for finalization of requirements for DLP based Video
29. Feb-16 Wall for Smart City Center and for monitoring of successful implementation of
Video Wall.
New Website with responsive Layout: Responsible for providing necessary
30. Feb-16 inputs to web designer and web developer for preparation of HTML 5 based
responsive layout of SMCs public website.
SMC KPI Dashboard: Responsible for finalization of the idea of SMC KPI
Apr-16 -
31. Dashboard with finalization of Database design along with front end and
Continuous
backend application.
Suman Watch: Responsible for guiding Mobile App Development team for
32. May-16 successful development of Suman Watch App which is used by High Rank
officers for night inspection of various activities carried out by SMC.
 SMAC Center: Responsible for identification of SMC Systems and its successful
33. Jun-16
integration with IBM IOC and SMC KPI Dashboard.
VBDC Mobile App: Provided key inputs and guided the Mobile App
34. Jun-16
Development Team for development of VBDC App for field inspection.
Dark Fibre Connectivity: Responsible for finalization of requirements for Dark
35. August -16 Fibre Connectivity for various SMC Locations including BRTS Bus Stops and
Junctions.
SMART Cities Projects: Key member of team finalizing the projects to be
Oct-16 -
36. considered under Smart City Mission and for successful executive of the
Continuous
projects.
Surat Open Data Portal: In coordination with NIC, Delhi, successfully configured
Oct-16 -
37. the SaaS instance of data.gov.in for Surat. Prepared necessary data sets and
Continuous
APIs to be published under Surats Open Data Portal.
SMC Website Security Audit: Responsible for making necessary provisions and
38. Nov-16
changes to comply the inputs provided by the Website audit team.
Aadhaar Enabled Biometric Attendance System: Responsible for
Dec-16 -
39. implementation of Aadhaar enebaled Biometric Attendance System for various
Continuous
ward offices of SMC with a backed portal http://gjsmc.attendance.gov.in.
Tablet Procurement: Responsible for finalizing the requirements of RFP for
40. Jan-17 procurement of Tablet devices for VBDC workers along with Mobile Device
Management Software
Field Inspection & Field Reporting: Responsible for guiding the IT Vendor in
41. Jan-17 preparation of Field Inspection & Field Reporting App for various activities
carried out by SMC staff members.
Housing Draw: Responsible for finalization of necessary logic for conducting
42. Continuous draw for Flats under Mukhya Mantri Gruh Yojna. Also responsible for successful
conduction of draw every time.
Hardware Procurement: Responsible for finalizing the requirements for RFP for
43. Continuous
procurement of Desktops, Laptops & Projectors, etc.

Recognitions
1. Business World Smart Cities Award 2016 (runner up) for SAFAL Mobile App
Under Innovative Smart Solutions Social By Business World Group On 21st December 2016
2. Business World Smart Cities Award 2016 (winner) for SMC Mobile App
Under Innovative Smart Solutions - Institutional Category By Business World Group On 21st
December 2016
3. Digital India Award 2016 (Platinum)
Under Outstanding Digital Initiative by Local Body Category By Ministry of Electronics and
Information Technology, Government of India On 19th December 2016
4. IT Innovation & Excellence 2016 Award
Under Big Data Analytics initiative by Urban Local Body Category By Computer Society of India,
Mumbai Chapter On 16th October 2016
5. Express IT Award 2015 (Bronze)
For SMC Mobile App Under Digital Citizen Solutions Category By the Financial Express On 4th
December 2015
6. SKOCH Certificate of Merit
For SAFAL (Surat Action for Augmenting Livelihood) Initiative By Skoch Group On 22nd
September 2015
7. Elets Smart City Awards 2015
For SAFAL (Surat Action for Augmenting Livelihood) Under the category of Smart CSR
Initiative By Elets Technomedia Pvt. Ltd. On 31st July 2015
8. Vodafone Mobile for Good Award 2014
For Citizens Connect SMC Mobile App By Vodafone Foundation On 17th November 2014
9. Skoch Order of Merit 2014
For Citizens Connect SMC Mobile App By Skoch Group On 19th September 2014
10. mBillionth Award South Asia 2014
For Citizens Connect SMC Mobile App By Digital Empowerment Foundation On 18th July
2014
11. HUDCO Award for Best Practices to Improve the Living Environment 2013-14
For Mobile App & Virtual Civic Center (Online Services) By Housing & Urban Development
Corporation Ltd. (HUDCO) On 25th April 2014
12. Skoch Gold Award & Skoch Order-of-Merit
For Use of e-Governance for Improved Service Delivery By Skoch Group On 3rd September
2013
13. Janaagraha Urban G2C Awards 2012
For Best website under the category Transparency & Accountability By Janaagraha Centre for
Citizenship and Democracy On 31st October 2012