Nicholas Dunlap

809 S. Ash Ave, Independence, MO 64053 | (816) 315-5322 | dunlap.nick3@gmail.com

PROFILE

Excellent time management skills developed from working full time, being involved on campus, and a full course load.
Very punctual rarely late, and only missed 3 work days since starting at Caseys
Community service chairperson of Alpha kappa Lambda. (2016-17) Responsible for organizing philanthropy events like
The Promise Wall to raise awareness and funds against domestic violence.
Of many hobbies repairing and restoring cars is amongst the top of them. Mechanics promotes frugality and lifelong
learning as engine technologies change. I also enjoy camping, hiking and road trips.
Obtained Eagle Scout at the age of 17. Developing a passion for leadership, and community improvement. The Eagle
Scout rank is the upmost award in the scouting program that only 4% of scouts achieve.

EDUCATION
Bachelor of Science: Business Management May 2019
Northwest Missouri State University | Maryville, MO
 Financed education through working full time while maintaining a full course load.

WORK EXPERIENCE
Caseys General Store | Maryville, MO
Delivery Driver December 2015 August 2017
Effectively communicate with customers, and employees to provide excellent customer service.
Gained the ability to remain calm and collected in high stress work settings.
Maintain even product quality and customer service by always following procedures.
Excellent driving skills to ensure safety, and Caseys public image.
Trustworthiness when handling money and accurately reporting tips.
Shift Lead August 2017 - Present
Promoted after 18 months due to showing leadership, and willingness to cover shifts upon request.
Utilize critical thinking skills to anticipate and solve problems such as staffing needs, product quality problems, and
customer service issues on a daily basis.
Effectively manage 3-7 individuals. Including line cooks, sub sandwich maker, and delivery drivers.
Utilize communication skills to address performance concerns with subordinates without being abrasive.
Provide training, constructive feedback, and increasing task competency by refining subordinates skillset.

Safe Rides Northwest Missouri State University | Maryville, MO

Driver/Dispatcher August 2016 May 2017
Practiced professional communication, and composure while providing safe rides to Northwest students ensuring
their safety after an activity often involving alcohol.
Relied heavily upon collaboration skills when picking up large groups of students or conducting shuttle routes to
ensure a smooth shift.
Enhanced ability to multi-task while accurately recording data and handling workload during high call volume when
dispatching.

Fun House Pizza & Pub | Kansas City, MO

Crew Member November 2013 August 2015
Developed work ethic and customer service skills in the fast-paced restaurant setting.
Performed auxiliary tasks to ensure that the shift ran smoothly behind the scenes.
Maintain an effective flow of service between carryout and dine-in customers when taking orders. By communicating
intensions ahead of time to prevent customer distress.
Formed time management skills. Balancing work along with school, sports, and extracurricular activities.