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TOSHIBA e-STUDIO455 Series

Copyright(c) 2003-2009 TOSHIBA TEC CORPORATION All Rights Reserved.


November 30, 2009

This product has the following restrictions and issues. Please be sure to read
this before using.

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Printer Driver
for Windows(PCL6/PS3/XPS) Version 5.15.89.0
for Macintosh PPD(OS-X10.2.4 - 10.3.*) Version 1.01
for Macintosh PPD(OS-X10.4.* - 10.6.*) Version 1.03
for Macintosh PPD Plug-in(OS-X10.4.* - 10.6.*) Version 1.00
for UNIX/LINUX Filter Version 1.10
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Issues
======

1. Windows

- When Portrait and Landscape images exist on the same sheet in "Multiple Pages per
Sheet" printing, printing will be performed by reducing, not by rotating the
images.

- When an original paper, which contains Portrait and Landscape images, is printed
in 2-Sided Printing mode, an image may be printed on the next page when an
orientation of the image changes.

- Help message does not appear even when the "?" button on the upper right of the
screen is clicked.

- When using a Standard TCP/IP port under Windows 2000/XP, do not change the
default port name. If the port name should be changed, change the name, open the
Property of the printer driver and click on the Configuration tab, then Update Now
button to find e-STUDIO currently being used.

- When printing is performed in a NetWare environment, SNMP communication cannot be


performed immediately after the printer driver is installed. Open the Property of
the printer driver and click on the Configuration tab, then Update Now button to
find e-STUDIO currently being used.

- When the PS3 Printer Driver is used with Adobe TypeManager Font, an error will
result. So do not use Adobe TypeManager Font. Use the PCL Printer Driver when you
need to use Adobe TypeManager Font.

- When LPR is used for printing, disable Byte Counting.

- When printing a Watermark, the result may not be as you had expected depending on
the settings. In such a case, print the Watermark again after changing the size
and position of the Watermark. It is effective to position the Watermark in the
printable area.

- Printing from an application

(1) Overview
Although some printing options can be set from your application, do not use your
application to set printing. Use your printer driver to set printer options.
When printing is performed after setting such options in your application, you may
end up with an unexpected result or it may take a long time to process.
Do not set "Collate" in your application.
When setting a paper tray in your application, two "AutoSelect tray"s may be
displayed. In this case, select the lower "AutoSelect tray."

When you use the 32 bit application in the 64bit OS, click a task in the entry
dialog box on the taskbar or move the application window because the "Private
Print" password dialog box, the "Store to e-Filing" and "Department Code" dialog
boxes are hidden under the application.

(2)Microsoft Office
When the error sheet describing ERROR: limitcheck or ERROR: VMerror is printed
during printing from Microsoft Office 2003 using the PS3 Driver, turn the e-STUDIO
off then on.
If the same error persists during re-printing, uncheck [Use PostScrip Passthrough],
or use the PCL6 Driver.

(2-1) Microsoft Excel


Excel handles each worksheet as one print job. The settings on the printer driver
screen apply to the first worksheet only.

When you enter more than one in [Copies] on the Print dialog for Excel, do not
check [Collate].

(3) Adobe Acrobat


When PS3 is used for printing, a printed image may be enlarged or reduced. In such
cases, using PCL6 or using PS3 with the following setting can print the image at a
proper size.
Open the Print dialog box to perform the setting for PS3.
- Select [Fit to Paper] form from the [Page Scaling] menu.
- Check [Choose Paper Source by PDF page size].
(Note that the driver's paper setting is not valid as the PDF file's paper size is
used.)

(4) Adobe PageMaker


For Private Print and Department Code Print using WIndowsPPD for Adobe PageMaker,
always specify a code. If not, an error sheet will be printed.

- Point and print from the Windows Server

(1) Printing setup that is set in "Printing Defaults" of the server cannot be
reflected to the client side depending on the combination of the server OS and the
client OS.

- XPS Printer Driver

(1) When printing is performed from XPS Viewer EP in Windows Vista 32bit, XPS
Viewer or XPS Viewer EP in Windows Vista 64bit using an XPS printer driver, the
following problems occur. Using a PS3 or PCL6 driver can avoid these problems.
1. The entered department code becomes invalid and the job is treated as an
undefined job.
2. When private printing is performed, the password entered at the time of printing
becomes invalid and blank.
3. The event notification for printing completion is not sent from TopAccess
DocMon.
4. The job queue cannot be printed or deleted from TopAccess DocMon.
5. The document name is not displayed on the touch panel of the equipment, the
print queue in TopAccess DocMon, and the print log and e-Filing screens in
TopAccess.
* Although the XPS printer driver is used, these problems do not occur in the XPS
Viewer on Windows Vista 64-bit with Service Pack.

(2) When printing is performed in XPS Viewer while the FILE port is selected from
the XPS Printer Driver, the file destination path dialog box does not appear, and
data cannot be stored in a file.

(3) Overlay files cannot be created in the following circumstances, even if "Print
to Overlay File" is selected and executed.
1. When executing with XPS Printer Driver installed using Point and Print in
Windows Server, but only when "Render print jobs on client computers" is not
selected on the Sharing tab of the printer driver installed in Windows Vista.
2. When executing with the automatically duplicated XPS Printer Driver (Auto
Created Client Printer) in the Citrix environment.

(4) How to add a Point and Print (Windows Server - Client) printer driver
<How to add a 64-bit or 32-bit printer driver in Windows Server 2003 when the
microprocessor type differs between the client and the server>
1. Share a printer on the Sharing tab of the printer driver and click "Additional
Drivers" to select x64 or x86.
2. Select a file whose extension is .INF in the printer driver (x64 or x86)
package.
3. A Windows Server 2003 (x64/x86) family CD-ROM is required. Inserting the CD
automatically starts reading "NTPRINT.INF" from the "amd64" or "i386" folder.
4. Since "MSXPSDRV.INF" is required, select the "%SYSTEMROOT
%\System32\Spool\XPSEP\amd64" or "%SYSTEMROOT%\System32\Spool\XPSEP\i386."
5. (If the client CD used to select the driver package in step 2 above has been
removed from the drive) insert the CD into the drive again and designate the x64 or
x86 printer driver location.

* The steps 3, 4, and 5 are required only for the XPS printer driver, and not for
PS3 and PCL6 printer drivers.

<How to add a 64-bit or 32-bit printer driver in Windows Vista or Windows 7 when
the microprocessor type differs between the client and the server>
[Preparation] Copy the "ntprint.inf_********" folder in the "%SYSTEMROOT
%\system32\DriverStore\FileRepository" folder on the Vista or Windows 7 client to
the Vista or Windows 7 server or allow users to share the folder.
1. Share a printer on the Sharing tab of the printer driver and click "Additional
Drivers" to select x64 or x86.
2. Select a file whose extension is .INF in the printer driver (x64 or x86)
package.
3. Windows media (x64 processor) or Windows media (x86 processor) is required.
Open the "ntprint.inf_********" folder in the Vista or Windows 7 client and select
the "ntprint.inf" file.
4. Click OK.

* The preparation and steps 3 and 4 are required only for the XPS printer driver,
and not for PS3 and PCL6 printer drivers.

(5) Some applications or documents may cause improper printout. Use the PS3 or
PCL6 printer driver in that case.
(6) To print by using the XPS printer driver installed from the Windows server by
Point&Print, select a font for the watermark, which has been installed on the
server.
* However, if "Render print jobs on client computers" is selected on the Sharing
tab of the printer driver installed on a Windows Vista machine, printing can be
performed properly.

(7) To print by using the automatically-duplicated XPS printer driver (Auto


Created Client Printer) in Citrix environment, select a font for the watermark,
which has been installed on a client PC.Otherwise, the watermark cannot be printed
properly.

(8) When you try to print a photo in Windows Photo Gallery by specifying the print
paper size or selecting [Booklet], and then adding a watermark, it may not be
printed on the proper position. Select the same size in [Print Paper Size] and
[Original Paper Size] on the XPS driver screen, and retry printing.

(9) When it takes at least a few minutes to render a file during printing with an
XPS printer driver, the file may not be printed. In such a case, retry printing by
clicking the [Advanced] tab in the XPS printer driver [Properties] window, and
selecting [Start printing after last page is spooled.]

- Bluetooth
Some commercially available Bluetooth USB adapters may not be used with this MFP.
For recommended Bluetooth USB adapters, refer to the operation manual For
Bluetooth.

2. Macintosh Printing

- All stapling options are displayed even though some are unavailable. For
example, you can select "Portrait A4 Left Hand Side" stapling even when you are
using A3. As you cannot staple on the long edge of the A3, your job will not be
stapled. However, the job will get printed.

- When the print is executed on Mac OS-X 10.2, the function set may be reduced from
the printer functions or the set items may be deleted. Since this is an OS problem,
you would need to re-start the OS to correct it.

- When using Macintosh and perform printing from an Adobe Acrobat PPD file on a
paper of which size is other than Letter or A4 and the paper source to be used is
specified, printing may be performed on Letter or A4 size paper fed from the Bypass
Feeder. When printing on a paper other than Letter or A4, set the paper source to
Auto.

- Setting control of Destination and Stapling/Hole Punch do not work correctly due
to a problem in the printing function of Mac OS-X 10.2.*.
Therefore, Inner Tray and Stapling/Hole Punch can be set up at the same time.
Paper will be output to Inner Tray and Stapling/Hole Punch cannot be performed.
When handling Stapling/Hole Punch, please set Tray 1 or Tray 2 as your Destination.

- When you designate the paper size in the page setting, the paper size such as A4
or Letter may not be displayed and "Others" may be displayed. In this case, the
setting cannot be returned to "Others" if the size is changed to another one by
clicking "OK". Or you can do this by designating another "Format for".

- When saving printer Presets on Mac OS-X 10.2, the setup is not saved unless
preview or printing is executed.
Even if two or more Presets were saved, the last setup saved with Printer Features
is only available.

<e-STUDIO455 Series>
- When you are using the MJ-1101 Finisher, copies cannot be stapled on Tray 1.

3. Unix/Linux Filter

- All stapling options are displayed even though some are unavailable. For
example, you can select "Portrait A4 Left Hand Side" stapling even when you are
using A3.
As you cannot staple on the long edge of A3, your job will not be stapled.
However the job will get printed.

<e-STUDIO455 Series>
- When you are using the MJ-1101 Finisher, copies cannot be stapled on Tray 1.

4. Banner Page
- Banner page will be output onto a tray that had been designated in RAW Jobs -
Default Output Tray in TopAccess.

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Print
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Issues
======

1. Some documents may cause print-assigned memory to become insufficient to print.

2. When an error sheet is printed, subsequent print jobs may not be printed
properly. In this case, turn the MFP off then on.

3. When printing is performed with the PS3 in color mode, the black toner is used
to print gray areas, because "Pure Gray" is set to ON in the "Setting" dialog under
"Image Quality" as the default setting of the printer driver. As a result, an
unexpected output may be provided depending on print data (for example, moire
instead of a smooth gradation). In this case, set "Pure Gray" to OFF.

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SMB Print and SMB Print in Point & Print
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Issues
======

1. SMB Print and SMB Print in Point & Print are intended for use in a small-scale
network. When your environment allows Windows 2000, or Windows XP, Windows Vista,
Windows 7, Windows Server 2003, Windows Server 2008 to be used as a print server,
it is recommended you print via the Windows print server.

2. When several users install the driver through the Point & Print function at the
same time, an error message or any screen prompting you to install the driver from
the CD may be displayed during downloading. Retry downloading after making sure
other users have completed downloading.
While installing the printer driver to your PC, ask other PC users not to send
print jobs, if possible. Close a print queue immediately after installation is
completed.

3. When you use Point and Print to install a printer driver, check if the test page
is printed correctly. If you cannot print it, delete the printer driver, reboot
your PC and reinstall the printer driver. Refer to [Installing Printer Drivers for
Windows] - [Uninstalling Printer Drivers] in the Software Installation Guide for
steps to delete printer drivers.

4. To update a printer driver installed with Point and Print, delete the printer
driver you are using, reboot your PC, and install a new printer driver with Point
and Print. Refer to [Installing Printer Drivers for Windows] - [Uninstalling
Printer Drivers] in the Software Installation Guide.

5. When an attempt to install a printer driver is made by Point and Print on a


computer whose OS has been upgraded to Windows Vista, a message to inform users
that the driver needs to be updated appears and the installation may stop.
In such a case, install a driver according to the following procedure.
a. Select "Control Panel" from the start menu on Windows Vista.
b. The "Control Panel" window appears. Click "Printers".
c. The "Printers" window appears. Right-click on the desired printer and select the
"Update Driver" menu.
d. The alert box appears. Click the [Install Driver] button to start the
installation.

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Citrix Product Support Status for Printing
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1. Supported Product Names


- Citrix Presentation Server 4.0
- Citrix Presentation Server 4.5

2. Verified Operating Environments


- Server OS: Windows Server 2003R2 (SP2) / Windows 2000 Server (SP4)
- Client OS: Windows Vista (SP1) / Windows XP (SP2) / Windows 2000 (SP4)

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Trademarks
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- The official name of Windows 2000 is Microsoft Windows 2000 Operating System.
- The official name of Windows XP is Microsoft Windows XP Operating System.
- The official name of Windows Server 2003 is Microsoft Windows Server 2003
Operating System.
- The official name of Windows Server 2008 is Microsoft Windows Server 2008
Operating System.
- The official name of Windows Vista is Microsoft Windows Vista Operating System.
- The official name of Windows 7 is Microsoft Windows 7 Operating System.
- Microsoft, Windows and the brand names and product names of other Microsoft
products are trademarks of Microsoft Corporation in the US and other countries.
- Apple, AppleTalk, Macintosh, Mac, TrueType, and LaserWriter are trademarks of
Apple Inc. in the US and other countries.
- Postscript, and the brand names and product names of other Adobe Systems products
are trademarks of Adobe Systems Incorporated in the US and other countries.
- Netscape is a trademark of Netscape Communications Corporation.
- IBM, AT and AIX are trademarks of International Business Machines Corporation.
- Novell, NetWare, and NDS are trademarks of Novell, Inc.
- TopAccess is a trademark of TOSHIBA TEC CORPORATION.
- Citrix, MetaFrame, MetaFrame XP are registered trademarks and Citrix Presentation
Server is a trademark of Citrix Systems, Inc. in the United States and other
countries.
- SUN, Java, and other trademarks and logos including Java are trademarks or
registered trademarks of Sun Microsystems,Inc. in the United States and other
countries.
- Bluetooth(R) is a registered trademark owned by Bluetooth SIG, lnc.
- Other company names and product names in this manual are the trademarks of their
respective companies.

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