VO Victoria OBrien

South Jordan, Utah

(7 85 ) -2 36 -06 77 vi ct oria ra yob ri en @ h otm ail . com

A dynamic and dedicated Associates of Biology student offering strong leadership and five years of restaurant management
with experience in team building and coaching, safety and operations management, and guest relations in order to drive sales.

EDUCATION EXPERIENCE

SALT LAKE COMMUNITY TAQUERIA 27/ General Manager/ Jul. 2015 Present
COLLEGE
SALT LAKE CITY, UT Accountable for overseeing all restaurant operations. Overseeing the training and development of City, UT
Salt Lake
assistant managers. Responsible for growing sales and reducing controllable costs. Ensuring
Associates of Science in
company standards are consistently met.
Biology
(Expected December 2018) Training and coaching assistant mangers in areas of guest satisfaction, daily operations
Cumulative GPA: 3.8 and company standards in order to provide them the skill sets needed to take the next step
GPA in Major: 4.0 in their careers. Trained two company General Mangers, promoted from within the
organization.
Performing weekly profit and loss comparisons. Have met or exceeded sales goals for first
ACADEMIC HONORS two quarters of 2017. Consistently under budget on labor cost and cost of goods. Chicago, IL
PHI THE TA KA PPA Analyzing sales trends, expenditures and daily operations to determine areas of
improvement.
N a t i on a l H on or S o c i e t y Maintaining health and safety standards.
Enhancing guest experience through team member training, performance evaluations and
one-on-ones. Driving sales through monthly sales contests with front of house staff.
SKILLS
Ensuring guest satisfaction and creating meaningful guest relationships.
Building and maintaining vendor partnerships.
Team building & training
BUFFALO WILD WINGS / Operations General Manager/ Oct. 2014 Jul. 2015
Purchasing & inventory
Management
Responsible for forecasting and budgeting sales, financial statements and labor costs. Overseeing
Facilities & safety weekly inventory and reconciliation for all departments. Responsible for training and coaching
management members of the hourly management team.

Quality control Oversaw all spending within the restaurant to ensure that operating expenses were in line
with quarterly budgets.
Customer service & guest Beat profit after controllable expenses by 2% for three quarters.
relations Consistently produced highest guest experience metric scores in the region. Consistently
highest secret shop scores in the region. Chicago, IL
Coaching and training members of the hourly management team to ensure that company
COMPUTER SKILLS standards and expectations are met.

MS Word, Excel, BUFFALO WILD WINGS / Front of House Manager/ Jul. 2012 Oct. 2014
PowerPoint, Outlook
Responsible for cost controls associated with take-out, dine in service, and bar service.
Aloha Menulink, Aloha Preformed and reconciled weekly bar inventory. Under budget on bar cost with a YTD
Insight variance of 0.55% on a budget of a 0.75%
Coached front of house staff on service standards to grow sales.
POS systems: Aloha, NCR, Responsible for the hourly team member training program.
Digital Dining
Actively participated and oversaw the training of over 20 managers in training for the
company.
Snagajob
Experience in new restaurant opening operations.
Hot Schedules
ZTEJAS / Hourly Manager/ Feb. 2011 Jun. 2012

Responsible for end of night paperwork, drawer countdown and balancing money.
Ensured labor costs by staffing based on sales trends and cutting based on business
volume.
(785)-236-0677 Engaged guests by doing 100% table touches.
victoriarayobrien@hotmail.com
ZTEJAS / Lead Server/ Jul. 2010 Feb. 2011 Chicago, IL
Chicago, IL
References available upon request.
(630)-606-5903