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Highly motivated and organized individual with strong time management skills aimed to manage multiple
tasks in a high-pressure environment with changing priorities; independently or with others.
Exemplary problem-solving skills; able to identify problems and implement corrective processes.
Successfully demonstrated critical and creative thinking skills which created a more efficient and effective
work setting.
Proven effective communication and interpersonal competence in order to maintain an excellent rapport and
to establish professional relationships with customers, co-workers and management.
Proficient in the use of computer applications including MS Office Suite, Lotus Notes, Outlook, AWD and
Mainframe (CLAS, PS, CATS & 4.2).
Committed to building expertise in communications, conflict resolution and organizational leadership
through exceptional work ethic and ability to quickly absorb and apply new information.

Inforce Policy Administrator, Manulife, Kitchener ON 2016 Present
Lead collaborator with the team and management to improve upon troubleshooting processes and developing
new quality standards for better quality performance and reliability.
Prioritized daily work, rushes and other duties by successfully managing time and handling a heavy work
load while consistently exceeding performance goals.
Reviewed cases to ensure requirements and compliance are met before sending out vital documents.
Diligently worked on multiple systems to cut cheques, order statements and find information for cases.
Mentored and provided peer-to-peer additional training to co-workers. As well as aiding with French cases,
resolving difficult cases and QCing work.

Administrative Assistant, Contemporary Arts & Music, Kitchener ON 2015 2016

Created and organized an up-to-date, detailed list of clients on Excel to develop an efficient environment.
Responsible for scanning paper work ensuring a secure backup for vital material.
Professionally communicated with clients and sought out potential clients to build a strong client base.
Competently completed all banking, music assessments and administrative needs providing essential
support to owner.

Appointment Setter/Business Services Sales Representative, Doctor Profit Inc., Kitchener, ON 2015 2016
Sought out potential clients by being the first point of contact with CEOs, business owners and managers to
coordinated appointments with sales representatives.
Conducted market research for clients with regard to obtaining information about potential customers.
Developed and adjusted sales scripts to better target the needs and the interests of prospective clients.
Compiled and maintained a record of contacts with corresponding information and inquires.

Applied Health Information Science (Honours) (Co-op), Conestoga College, Kitchener, ON 2017 2021

Economics and Management, Wilfrid Laurier University, Waterloo, ON 2007 2010