Data Files DA-LSS

Data files for Data Analytics for Lean Six Sigma
by IBIS UvA (see acknowledgement)
Data and Lean Six Sigma

Investigation time Organizing your data/Introducing Minitab
Understanding and visualizing data
Investigation time Numerical and Categorical data/Visualizing numerical data/Exercise Investigation times
Caffeine_batches Descriptive statistics
Reclaims Visualizing categorical data
Pareto Pareto
Caffeine-2 Visualizing two variables
Caffeine-3 Visualizing two variables/ Exercise - Caffeine and batch
Student Visualizing two variables
Using Probability distributions
THT Probability plot/Empirical CDF
Length of stay Exercise - Length of stay
Introduction to testing
No data
Testing: Numerical Y and cateorical X
Moisture ANOVA
THT Kruskal Wallis
Fertilizer 2-sample t-test
Productivity Exercise - Productivity
Departments Exercise - Department
Testing: Numerical Y and numerical X
Tea bags Regression analysis
Caffeine Quadratic regression
Picking Exercise - Picking
Testing: Categorical Y
Hospital Chi-square analysis
Callcenter Logistic regression
Printers Exercise - Printers
Student Exercise - Students
Acknowledgement Version and copyright information

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Investigation Time
Variables: Case number Unique number assigned to each case
Sender-id ID of customer
Type Type of reclaim
Total time Total time (in days)
Time open Total time at own organisation (in days)
Time pending Total time at counter party (in days)
Time closed Total time closed (in days)
Number of pendin
Number of iteration with counter party
Total Time Time Time

Case number Sender-id Type time open pending closed
GR0400250011 BSABESBB AN 29.73 20.80 8.93 0.00
GR0400250015 BDCCANCU OX 6.83 5.54 1.29 0.00
GR0400250022 CITIUS33 NU 6.86 6.86 0.00 0.00
GR0400250023 BOFMCAM2 NU 6.93 4.77 2.16 0.00
GR0400250024 BFICCUHH OX 19.81 0.28 19.52 0.00
GR0400250025 PNCCUS33 AN 5.70 5.70 0.00 0.00
GR0400250028 BCMAMAMC AN 7.63 6.34 1.29 0.00
GR0400250032 ROYCCAT2 NU 6.84 6.84 0.00 0.00
GR0400250035 BNMXMXMM OX 13.55 1.60 11.94 0.00
GR0400250044 ROYCCAT2 NU 4.70 4.70 0.00 0.00
GR0400250056 IRVTUS3N OX 34.45 13.65 18.09 2.71
GR0400250057 CHASUS33 OX 6.48 6.16 0.33 0.00
GR0400250059 CHASUS33 NU 20.55 7.77 12.77 0.00
GR0400250061 WFBIUS6S NO 20.56 5.89 14.67 0.00
GR0400250062 CITIUS33 NO 6.62 6.62 0.00 0.00
GR0400250063 WFBIUS6S NU 7.58 6.75 0.00 0.83
GR0400250064 BKCHHKHH OX 13.24 2.59 3.97 6.69
GR0400250073 BSAMLKLX OX 59.06 6.22 52.84 0.00
GR0400250074 BSAMLKLX KK 0.95 0.95 0.00 0.00
GR0400250075 BSAMLKLX KK 0.95 0.95 0.00 0.00
GR0400250077 SCBLNPKA OX 6.03 0.34 5.69 0.00
GR0400250078 SCBLNPKA OX 6.12 2.00 4.12 0.00
GR0400250083 PALSPS22 OX 4.67 1.89 1.98 0.79
GR0400250084 FIRBILIT BD 0.84 0.84 0.00 0.00
GR0400250086 BNIAIDJA KK 0.24 0.24 0.00 0.00
GR0400250087 BNIAIDJA KK 5.33 5.26 0.00 0.07
GR0400250088 DEUTSGSG OX 5.43 5.43 0.00 0.00
GR0400250089 CTBAAU2S DD 4.19 0.23 3.96 0.00
GR0400250091 HLBBMYKL OX 18.17 2.63 15.55 0.00
GR0400250092 POPUESMM OX 24.08 9.27 0.00 14.81
GR0400250093 CITIGB2L DD 0.17 0.17 0.00 0.00
GR0400250095 BKCHCNBJ300 OX 10.27 3.01 7.25 0.00
GR0400250157 BKTRUS33 DD 0.00 0.00 0.00 0.00
GR0400250201 IDIBINBBTPR BV 5.26 5.26 0.00 0.00
GR0400250204 CDCFFRPP OX 4.11 3.74 0.00 0.36
GR0400250206 BOFAUS6SSFX WX 11.30 3.65 0.00 7.65
GR0400250209 SBININBBFXD OX 28.00 3.41 24.59 0.00
GR0400250211 BKCHCNBJ300 OX 20.19 1.09 19.10 0.00
GR0400250230 ALLAINBBMAS DD 0.00 0.00 0.00 0.00
GR0400250233 BKCHCNBJ600 OX 33.05 0.97 32.09 0.00
GR0400250256 BSCHESMM KK 0.04 0.04 0.00 0.00
GR0400250257 GTBKINBB BC 3.00 3.00 0.00 0.00
GR0400250258 VUWBDEHH NO 0.16 0.16 0.00 0.00
GR0400250263 BRLADE22 KK 0.02 0.02 0.00 0.00
GR0400250264 BRLADE22 KK 40.03 1.03 0.81 38.18
GR0400250265 SBININBBFXD AN 25.15 8.57 9.03 7.56
GR0400250266 NBEGEGCX599 BC 6.01 6.01 0.00 0.00
GR0400250268 BNDCCAMMINT OX 5.97 2.65 3.32 0.00
GR0400250278 BKCHCNBJ300 OX 19.10 0.87 18.25 0.00
GR0400250280 BKCHCNBJ810 OX 31.05 8.84 7.81 14.39
GR0400250283 UNCRITMM OX 3.24 3.24 0.00 0.00
GR0400250288 CRRAIT2R XX 0.20 0.20 0.00 0.00
GR0400250296 CCFRFRPP NU 41.26 8.13 2.87 30.27
GR0400250297 ESSEGB2L WX 3.05 3.05 0.00 0.00
GR0400250298 HNBNKRSE WX 0.25 0.25 0.00 0.00
GR0400250299 DRESDEFF300 BV 5.77 4.96 0.00 0.82
GR0400250300 VUWBDEHH NO 0.16 0.16 0.00 0.00
GR0400250304 LOYDGB2L NU 6.94 6.07 0.87 0.00
GR0400250305 SCBKHKHH OX 5.93 5.93 0.00 0.00
GR0400250306 INGBNL2A AN 23.92 6.15 17.77 0.00
GR0400250307 KREDBEBB DD 0.11 0.11 0.00 0.00
GR0400250316 PSPBFIHH OX 24.97 2.86 22.10 0.02
GR0400250327 BSCHESMM OX 0.17 0.17 0.00 0.00
GR0400250336 CCFRFRPP OX 6.01 1.28 3.77 0.96
GR0400250340 BNPAFRPP OX 31.12 8.63 19.40 3.09
GR0400250341 LECALBBE OX 9.96 3.03 6.93 0.00
GR0400250342 MIDLGB22 NU 4.06 4.06 0.00 0.00
GR0400250345 RBOSIMD2 OX 11.05 5.23 5.82 0.00
GR0400250347 GKCCBEBB CT 51.05 3.36 47.68 0.00
GR0400250348 BNPAFRPPLPD NU 7.14 7.14 0.00 0.00
GR0400250358 UOVBSGSG OX 28.11 8.51 16.94 2.65
GR0400250359 GEBABEBB36A BC 6.18 3.43 0.00 2.75
GR0400250361 MIDLGB22 OX 38.10 2.94 35.16 0.00
GR0400250363 DEUTDEFF BC 53.17 14.00 15.23 23.94
GR0400250364 SOGEFRPP BD 3.21 3.21 0.00 0.00
GR0400250366 SOGEFRPP BC 0.01 0.01 0.00 0.00
GR0400250367 SOGEFRPP OX 6.12 6.12 0.00 0.00
GR0400250369 HVBKKRSE BC 9.92 5.67 0.00 4.25
GR0400250371 GEBABEBB36A BC 5.20 3.25 0.00 1.95
GR0400250375 SOGEFRPP OX 3.79 3.79 0.00 0.00
GR0400250376 SOGEFRPP OX 3.93 3.93 0.00 0.00
GR0400250377 SBZAZAJJ OX 33.93 7.50 26.42 0.00
GR0400250383 MIDLGB22 OX 17.00 5.98 11.03 0.00
GR0400250389 BNIAIDJA KK 0.00 0.00 0.00 0.00
GR0400250390 BNIAIDJA KK 0.00 0.00 0.00 0.00
GR0400250392 COBACZPX OX 7.86 5.80 1.95 0.12
GR0400250401 PARXLV22 OX 13.15 0.08 13.07 0.00
GR0400250405 RZBAATWW KK 0.02 0.02 0.00 0.00
GR0400250407 UNCRITMM OX 46.88 4.17 0.00 42.70
GR0400250410 DEUTDE6F WX 0.17 0.17 0.00 0.00
GR0400250411 CEKOCZPP OX 17.09 0.08 17.00 0.00
GR0400250413 DEUTDEFF OX 24.95 8.18 12.79 3.98
GR0400250414 PKOPPLPWWA4 WX 2.85 2.85 0.00 0.00
GR0400250415 CRLYFRPP BD 3.09 3.09 0.00 0.00
GR0400250426 BCITIT22482 NO 55.13 5.04 0.00 50.10
GR0400250429 CMBRFR2B WX 0.06 0.06 0.00 0.00
GR0400250433 BOFAGB22 WX 5.85 5.85 0.00 0.00
GR0400250434 CGDIPTPL NO 3.01 3.01 0.00 0.00
GR0400250439 DEUTDEFF BC 6.93 6.93 0.00 0.00
GR0400250440 NDEADKKK WX 17.87 1.32 4.79 11.75
GR0400250446 COBADEFF OX 5.03 0.02 5.01 0.00
GR0400250447 FLORNL2ATAR DD 0.01 0.01 0.00 0.00
GR0400250456 HSHNDEHH AN 9.94 4.90 5.04 0.00
GR0400250457 SBREDE22 DD 0.00 0.00 0.00 0.00
GR0400250459 TRMEZWHA BC 11.01 4.09 6.92 0.00
GR0400250461 UBSWUS33 AN 7.04 6.60 0.44 0.00
GR0400250463 CITIUS33 OX 20.74 4.51 8.28 7.96
GR0400250464 MIDLGB22 OX 2.77 2.77 0.00 0.00
GR0400250465 GEBABEBB36A OX 7.05 5.03 2.02 0.00
GR0400250467 BNPAFRPP OX 9.98 5.00 2.10 2.88
GR0400250470 FLORNL2ATAR DD 18.72 5.77 0.00 12.94
GR0400250473 RABONL2U OX 11.85 4.61 7.23 0.00
GR0400250474 DEUTDEFF OX 2.81 2.81 0.00 0.00
GR0400250476 BKOAES22 OX 6.67 3.55 3.12 0.00
GR0400250482 VUWBDEHH AN 20.98 5.04 7.82 8.12
GR0400250490 CHASGB2L NU 2.75 2.75 0.00 0.00
GR0400250498 TEBUTRIS BC 0.00 0.00 0.00 0.00
GR0400250504 BKTRUS33 NU 2.82 2.82 0.00 0.00
GR0400250505 JVBABE22 CS 2.92 2.92 0.00 0.00
GR0400250509 FBMECY2N BC 59.80 12.26 17.59 29.96
GR0400250510 DEUTDEFF NU 6.79 6.69 0.10 0.00
GR0400250511 CHASGB2L OX 3.64 3.64 0.00 0.00
GR0400250518 CHASGB2L OX 3.63 3.63 0.00 0.00
GR0400250522 COBADEFF370 DD 12.76 7.99 0.00 4.76
GR0400250523 ASCBVNVX OX 5.85 5.85 0.00 0.00
GR0400250524 CHASGB2L OX 2.93 2.93 0.00 0.00
GR0400250530 RABONL2U OX 4.80 2.81 1.99 0.00
GR0400250532 CEKOSKBX OX 16.97 5.65 11.33 0.00
GR0400250535 CITINOKX AN 13.83 2.92 10.91 0.00
GR0400250537 BKTRUS33 OX 9.94 5.67 0.00 4.27
GR0400250538 MIDLGB22 CT 2.84 2.84 0.00 0.00
GR0400250539 SUBASKBX AN 19.88 6.93 12.96 0.00
GR0400250540 AIBKIE2D NO 15.93 8.98 6.94 0.00
GR0400250546 CITIGB2L KK 2.61 2.61 0.00 0.00
GR0400250549 DEUTDE3B472 OX 5.82 2.96 2.86 0.00
GR0400250553 PICTLULX DD 2.69 2.69 0.00 0.00
GR0400250558 CCBPFRPPGRE NO 3.85 3.80 0.00 0.05
GR0400250559 LOYDGB2L NO 58.71 12.37 40.33 6.00
GR0400250562 RBOSGB2M AN 16.74 5.40 11.34 0.00
GR0400250565 FLORNL2ADEV NU 38.87 9.38 22.67 6.82
GR0400250567 BKTRUS33 NO 4.79 4.79 0.00 0.00
GR0400550003 BOFMCAM2 NO 5.80 5.80 0.00 0.00
GR0400550004 SPAKFOTF NU 2.59 2.59 0.00 0.00
GR0400550005 SCBLUGKA OX 5.81 4.40 1.42 0.00
GR0400550008 KOMBCZPP KK 2.59 2.59 0.00 0.00
GR0400550011 KOMBCZPP KK 2.59 2.59 0.00 0.00
GR0400550012 CRLYFRPP AN 10.76 3.13 6.86 0.77
GR0400550014 BBDEBRSPSPO OX 6.65 3.37 3.28 0.00
GR0400550019 IRVTUS3N OX 9.62 7.22 2.40 0.00
GR0400550024 CITIGB2L NO 51.89 11.43 33.38 7.08
GR0400550025 PNBPUS33PHL OX 31.61 7.79 23.54 0.27
GR0400550026 AASIUS33 BC 9.73 4.74 0.00 4.98
GR0400550027 RBTTAWAW AN 20.80 6.39 14.22 0.19
GR0400550028 CIBCCATT OX 4.66 4.66 0.00 0.00
GR0400550031 CITIUS33 NU 5.62 5.62 0.00 0.00
GR0400550032 CHASDEFX AN 13.47 5.34 0.00 8.13
GR0400550035 BBDABMHM NU 10.73 5.60 5.12 0.00
GR0400550038 CHASGB2L WX 2.58 2.58 0.00 0.00
GR0400550039 MARLUS44 OX 3.47 2.61 0.03 0.82
GR0400550040 CITIGB2L OX 3.38 3.38 0.00 0.00
GR0400550045 IRVTUS3N OX 5.42 5.42 0.00 0.00
GR0400550049 BOFAUS6SSFX NO 5.40 4.96 0.05 0.39
GR0400550050 BOFAUS6SSFX NO 4.61 4.61 0.00 0.00
GR0400550051 CITIGB2L NO 5.42 5.42 0.00 0.00
GR0400550053 BKCHHKHH OX 6.26 2.30 3.96 0.00
GR0400550054 BCOEESMM KK 2.15 2.15 0.00 0.00
GR0400550055 DEUTDEFF NU 18.21 2.31 15.90 0.00
GR0400550056 CIYUHKHH KK 2.14 2.14 0.00 0.00
GR0400550060 CITIGB2L DD 5.24 3.22 0.00 2.02
GR0400550066 SBININBBFXD NO 53.17 13.98 26.30 12.90
GR0400550067 CITIGB2L BC 2.84 2.84 0.00 0.00
GR0400550068 BBMEAEAD OX 19.79 5.80 11.67 2.32
GR0400550070 BOMLAEAD OX 12.84 4.39 8.45 0.00
GR0400550072 EDBIIRTHCEN OX 14.87 4.81 10.05 0.00
GR0400550073 EDBIIRTHCEN OX 4.94 1.90 3.04 0.00
GR0400550075 ARNBSARI OX 26.06 6.70 19.36 0.00
GR0400550076 MELIIRTH060 OX 21.86 0.85 21.01 0.00
GR0400550077 BBMEJOAX KK 0.73 0.73 0.00 0.00
GR0400550081 BFTVVNVX OX 3.38 1.63 1.75 0.00
GR0400550082 BFTVVNVX OX 7.37 4.95 2.42 0.00
GR0400550084 NDBSLKLX NO 8.31 3.55 4.77 0.00
GR0400550085 BEASHKHH NU 8.39 3.28 5.12 0.00
GR0400550088 SAIBJPJT BC 32.36 2.41 0.00 29.94
GR0400550089 FLORNL2ATAR NU 1.20 1.20 0.00 0.00
GR0400550090 INGBNL2A BC 21.12 4.83 13.91 2.40
GR0400550092 MIDLGB22 BD 0.17 0.17 0.00 0.00
GR0400550127 BOFAUS3N DD 1.04 0.33 0.00 0.71
GR0400550130 CITIUS33 BC 0.28 0.28 0.00 0.00
GR0400550131 FAYSPKKA BC 0.31 0.31 0.00 0.00
GR0400550134 AAALSARI BC 22.34 0.24 0.00 22.10
GR0400550169 CRLYFRPPVRS BC 1.25 0.10 0.00 1.16
GR0400550236 FTSBNL2R OX 8.19 2.10 6.09 0.00
GR0400550262 AEIBUS33 BC 3.14 3.14 0.00 0.00
GR0400550267 BKAUATWW OX 2.13 2.13 0.00 0.00
GR0400550269 BKCHCNBJ95B DD 0.00 0.00 0.00 0.00
GR0400550270 DEUTDEFF DD 10.20 4.01 6.19 0.00
GR0400550271 BKCHCNBJ110 OX 22.96 4.52 16.96 1.48
GR0400550278 CITIGB2L OX 20.20 0.16 20.04 0.00
GR0400550279 ISBKTRIS BD 7.25 0.32 6.93 0.00
GR0400550280 UNCRITMM CT 1.32 1.32 0.00 0.00
GR0400550282 FIRBCHZZ BC 2.11 2.11 0.00 0.00
GR0400550283 BKASTHBK KK 0.02 0.02 0.00 0.00
GR0400550284 BKASTHBK KK 0.01 0.01 0.00 0.00
GR0400550285 DRESDEFF200 OX 3.11 3.05 0.07 0.00
GR0400550287 CHEQFRPRX01 CT 0.27 0.27 0.00 0.00
GR0400550293 UBSWLULL AN 17.07 3.94 13.13 0.00
GR0400550295 AKBKGB2L OX 0.15 0.15 0.00 0.00
GR0400550296 AKBKGB2L OX 0.14 0.14 0.00 0.00
GR0400550297 AKBKGB2L OX 0.14 0.14 0.00 0.00
GR0400550298 TRHBTR2A BC 11.27 5.05 6.22 0.00
GR0400550299 CHEQFRPRX01 CT 0.26 0.26 0.00 0.00
GR0400550300 AKBKGB2L OX 0.14 0.14 0.00 0.00
GR0400550302 CHEQFRPRX01 CT 0.26 0.26 0.00 0.00
GR0400550306 CHEQFRPRX01 CT 0.26 0.26 0.00 0.00
GR0400550309 CHEQFRPRX01 CT 0.25 0.25 0.00 0.00
GR0400550310 MBBEMYKL NU 10.22 0.26 0.00 9.96
GR0400550311 CHEQNLPRX01 CT 1.10 1.10 0.00 0.00
GR0400550313 NORDFRPP KK 0.01 0.01 0.00 0.00
GR0400550314 NORDFRPP KK 0.01 0.01 0.00 0.00
GR0400550315 CHEQFRPRX01 CT 0.24 0.24 0.00 0.00
GR0400550321 CHEQFRPRX01 CT 0.24 0.24 0.00 0.00
GR0400550322 CRLYFRPP BD 0.17 0.17 0.00 0.00
GR0400550323 CHEQUSPRX01 CT 3.10 3.10 0.00 0.00
GR0400550324 CHEQNLPRX01 CT 1.07 1.07 0.00 0.00
GR0400550325 ETHNGRAA OX 3.11 1.05 2.06 0.00
GR0400550326 CHEQNLPRX01 CT 1.06 1.06 0.00 0.00
GR0400550332 OPSKATWW OX 4.07 2.18 1.90 0.00
GR0400550334 RTMBLV2X OX 3.25 2.38 0.88 0.00
GR0400550337 CMCIFRPA DD 0.00 0.00 0.00 0.00
GR0400550340 FTSBNL2R DD 1.94 1.94 0.00 0.00
GR0400550344 CZNBKRSE BC 0.03 0.03 0.00 0.00
GR0400550345 CZNBKRSE BC 0.03 0.03 0.00 0.00
GR0400550346 BOTKJPJT NU 2.23 2.23 0.00 0.00
GR0400550347 BOTKJPJT OX 2.93 0.98 1.95 0.00
GR0400550348 CHEQNLPRX01 CT 3.06 3.06 0.00 0.00
GR0400550349 SIFRGB2L AN 7.12 2.22 0.00 4.90
GR0400550351 CHEQFRPRX01 CT 0.20 0.20 0.00 0.00
GR0400550354 HASPDEHH OX 8.87 0.65 8.22 0.00
GR0400550355 CHEQFRPRX01 CT 0.21 0.21 0.00 0.00
GR0400550356 BARCGB22 AN 6.88 6.78 0.10 0.00
GR0400550358 ESSESESS OX 37.02 2.73 2.23 32.06
GR0400550359 UNCRITMM KK 0.87 0.87 0.00 0.00
GR0400550360 CCFRFRPP DD 2.12 2.12 0.00 0.00
GR0400550365 BAMNIT22 NO 9.03 3.27 5.76 0.00
GR0400550367 IBSPITTM753 OX 11.01 1.12 8.92 0.98
GR0400550368 CCFRFRPP BC 1.12 1.12 0.00 0.00
GR0400550382 SOGEFRPP XX 3.08 1.92 0.00 1.16
GR0400550383 SCBLGB2L WX 0.10 0.10 0.00 0.00
GR0400550399 CAMIIT2B NO 4.13 2.94 1.19 0.00
GR0400550403 BROMITRDBOX AN 7.05 2.97 4.08 0.00
GR0400550404 NBDUAEAD OX 2.18 2.18 0.00 0.00
GR0400550413 UBSIJOAX OX 21.15 16.00 3.10 2.05
GR0400550415 ALFHPKKA BC 0.18 0.18 0.00 0.00
GR0400550419 BOFCTWTP OX 8.87 4.03 0.00 4.84
GR0400550420 RUAMIT22 BC 0.01 0.01 0.00 0.00
GR0400550424 ALFHPKKA BC 0.17 0.17 0.00 0.00
GR0400550427 SCBLLKLX OX 3.05 0.28 2.77 0.00
GR0400550428 ALFHPKKA BC 2.74 2.74 0.00 0.00
GR0400550431 ALFHPKKA BC 2.80 2.80 0.00 0.00
GR0400550434 ALFHPKKA BC 0.17 0.17 0.00 0.00
GR0400550435 DEUTDEFF BC 0.00 0.00 0.00 0.00
GR0400550439 UBSWCHZH80A OX 17.14 2.05 13.23 1.86
GR0400550441 CAZRES2Z CT 1.18 1.18 0.00 0.00
GR0400550443 ALFHPKKA BC 0.90 0.90 0.00 0.00
GR0400550445 AFDBCIAB DD 2.10 2.10 0.00 0.00
GR0400550446 AFDBCIAB DD 1.90 1.90 0.00 0.00
GR0400550447 WFBIUS6S NU 0.14 0.14 0.00 0.00
GR0400550451 NWBKGB2L PX 13.95 7.00 2.14 4.82
GR0400550453 BOFAGB22 AN 0.92 0.92 0.00 0.00
GR0400550454 BKASTHBK BC 2.12 2.12 0.00 0.00
GR0400550456 CITIGB2L OX 3.87 1.79 1.07 1.01
GR0400550457 FIRNZAJJ DD 4.05 2.94 1.11 0.00
GR0400550459 CHEQNLPRX01 CT 44.91 6.70 7.47 30.75
GR0400550463 CHEQNLPRX01 CT 44.89 7.41 7.47 30.01
GR0400550466 BARCGB22 NO 18.15 4.07 3.24 10.84
GR0400550467 CHEQNLPRX01 CT 44.89 6.55 7.47 30.86
GR0400550468 CHEQNLPRX01 CT 44.90 7.43 7.47 30.00
GR0400550470 CEKOCZPP OX 10.12 2.95 7.17 0.00
GR0400550473 CHEQNLPRX01 CT 44.90 7.42 7.47 30.00
GR0400550480 CENAIDJA AN 13.74 9.39 0.11 4.25
GR0400550481 CHEQNLPRX01 CT 2.83 2.83 0.00 0.00
GR0400550482 NDEASESS AN 10.96 2.90 8.06 0.00
GR0400550483 AIBKGB2L NU 2.02 1.08 0.00 0.95
GR0400550487 BNPANL2A WX 2.77 2.77 0.00 0.00
GR0400550488 ABSAZAJJCDB NO 2.03 2.03 0.00 0.00
GR0400550489 MKKBHUHB NU 2.10 2.10 0.00 0.00
GR0400550494 ABSAZAJJCWI OX 2.03 1.10 0.93 0.00
GR0400550495 CMCIFR2Y AN 10.10 3.05 7.05 0.00
GR0400550497 SBININBBFXD DD 0.81 0.81 0.00 0.00
GR0400550498 BNPANL2A XX 18.03 1.97 0.11 15.94
GR0400550499 CEKOCZPP OX 9.03 8.73 0.30 0.00
GR0400550501 KBLXLULL OX 2.08 2.08 0.00 0.00
GR0400550502 KRDBPLPW BC 56.93 7.21 13.61 36.11
GR0400550503 KRDBPLPW BC 42.75 3.77 0.00 38.99
GR0400550505 NWBKGB2L BD 1.90 1.90 0.00 0.00
GR0400550508 SEKETR2A BC 3.11 0.90 0.00 2.20
GR0400550517 BOFACATT AN 21.84 4.70 13.85 3.29
GR0400550519 HANDSESS DD 0.09 0.09 0.00 0.00
GR0400550520 UBSWCHZH30A WX 30.06 15.84 0.00 14.23
GR0400550521 BOFIIE2D OX 0.97 0.86 0.12 0.00
GR0400550523 CENAIDJA BD 3.91 3.22 0.69 0.00
GR0400550524 KREDBEBB NU 2.08 2.08 0.00 0.00
GR0400550526 CEKOSKBX OX 8.80 3.97 4.82 0.00
GR0400550527 CBQAQAQA WX 1.09 1.09 0.00 0.00
GR0400550529 WFBIUS6S DD 2.03 2.03 0.00 0.00
GR0400550531 BDOFOMRU XX 8.84 0.80 8.04 0.00
GR0400550533 CBAFKENX OX 2.87 2.87 0.00 0.00
GR0400550534 CHAIFR2A WX 3.07 3.07 0.00 0.00
GR0400550537 HYVEDEMM AN 14.92 2.03 12.89 0.00
GR0400550540 ESSESESS OX 6.96 0.31 6.65 0.00
GR0400550546 TANZTZTX OX 2.96 1.02 1.94 0.00
GR0400550549 NWBKGB2L CT 9.97 2.00 7.97 0.00
GR0400550550 DEUTBEBE OX 2.97 0.16 2.81 0.00
GR0400550551 DEUTTWTP CT 3.02 1.98 0.00 1.03
GR0400550553 RNCBROBU OX 2.95 0.12 2.83 0.00
GR0400550554 KREDBEBB DD 6.72 0.82 0.00 5.90
GR0400550556 UBSWCHZH80A BC 3.05 3.05 0.00 0.00
GR0400550557 SWEDSESS BC 0.83 0.83 0.00 0.00
GR0400550558 FIRNZAJJ DD 2.99 2.02 0.00 0.97
GR0400550559 SNTRUS3A AN 8.04 3.07 4.96 0.00
GR0400550560 BSABESBB OX 27.77 3.01 24.76 0.00
GR0400550563 HSBCGB22 N2 0.68 0.68 0.00 0.00
GR0400550566 BARCGB22 NO 16.96 3.91 0.00 13.05
GR0400550567 CAHMESMM OX 3.03 1.04 1.99 0.00
GR0400550571 DABADKKK NU 1.07 0.29 0.77 0.00
GR0400550572 JVBABE22 XX 9.83 0.88 0.00 8.95
GR0400550573 CEDELULL NO 0.91 0.91 0.00 0.00
GR0400550574 WUPSDE33 KK 0.06 0.06 0.00 0.00
GR0400550576 CITIGB2L OX 7.89 4.26 1.60 2.03
GR0400550577 NBKEKENX OX 3.96 1.05 2.91 0.00
GR0400550579 DRESDEFF200 DD 0.86 0.86 0.00 0.00
GR0400550584 GKCCBEBB OX 9.87 3.95 5.93 0.00
GR0400550589 FBMECY2N BC 2.79 1.87 0.92 0.00
GR0400550591 PIGUCH22 XX 0.77 0.77 0.00 0.00
GR0400550593 PIGUCH22 XX 0.77 0.77 0.00 0.00
GR0400550594 TGBATRIS BV 0.90 0.90 0.00 0.00
GR0400550595 BAIPPTPL WX 1.98 1.98 0.00 0.00
GR0400550596 TGBATRIS BV 0.93 0.93 0.00 0.00
GR0400550597 BARCGB5G OX 9.76 5.73 4.04 0.00
GR0400550598 BCITIT33222 DD 0.00 0.00 0.00 0.00
GR0400550599 TGBATRIS NU 0.90 0.90 0.00 0.00
GR0400550604 AFDBCIAB DD 16.71 16.71 0.00 0.00
GR0400550605 LOYDGB2L NU 2.85 2.85 0.00 0.00
GR0400550606 BCOMPTPL OX 14.83 0.61 14.22 0.00
GR0400550608 GEBABEBB AN 20.72 3.81 16.91 0.00
GR0400550610 CCFRFRPP NO 0.84 0.84 0.00 0.00
GR0400550611 INGBNL2A OX 6.99 3.14 0.99 2.86
GR0400550612 SOGEFRPP AN 10.96 5.58 5.38 0.00
GR0400550614 HABBPKKA007 BV 1.99 1.99 0.00 0.00
GR0400550617 INGBNL2A CT 0.71 0.70 0.00 0.00
GR0400550622 GKCCBEBB OX 9.97 0.70 9.27 0.00
GR0400550624 GKCCBEBB OX 10.02 0.70 9.32 0.00
GR0400550625 CITIUS33 NO 15.91 12.42 3.49 0.00
GR0400550627 DEUTDEDB380 OX 2.86 2.86 0.00 0.00
GR0400550628 KOEXNL2A KK 0.74 0.74 0.00 0.00
GR0400550629 CBAOSNDA NO 1.66 1.66 0.00 0.00
GR0400550632 CRLYFRPP DD 0.91 0.91 0.00 0.00
GR0400550633 EWUBLULL WX 17.84 2.80 1.08 13.96
GR0400550634 SBOSGB2X DD 0.73 0.73 0.00 0.00
GR0400550636 MIDLGB22 CT 1.78 1.78 0.00 0.00
GR0400550637 MIDLGB22 CT 1.78 1.78 0.00 0.00
GR0400550641 KOEXNL2A KK 0.73 0.73 0.00 0.00
GR0400550642 DRESDEFF600 NO 6.78 6.78 0.00 0.00
GR0400550643 CRBIIT2B AN 29.81 3.69 26.12 0.00
GR0400550656 CRVGIT2V KK 0.75 0.75 0.00 0.00
GR0400550674 SOGEFRPP OX 17.72 4.47 13.25 0.00
GR0400550675 DEUTGB2L PX 9.68 1.61 0.00 8.08
GR0400550676 HELADEFF NO 1.71 1.71 0.00 0.00
GR0400550680 CMBMMCMX KK 27.91 1.93 13.00 12.97
GR0400550681 NWBKGB2L AN 21.62 2.82 18.79 0.00
GR0400550684 UBSWCHZH80A DD 17.59 1.41 0.00 16.18
GR0400550688 INGBNL2A AN 57.85 2.06 55.79 0.00
GR0400550689 TGBATRIS BV 0.88 0.88 0.00 0.00
GR0400550690 TGBATRIS BV 0.86 0.86 0.00 0.00
GR0400550695 TGBATRIS BV 0.88 0.88 0.00 0.00
GR0400550696 ARTEBEBB DD 0.70 0.70 0.00 0.00
GR0400650001 CCFRFRPP WX 1.91 1.91 0.00 0.00
GR0400650006 BEGODEHH DD 0.70 0.70 0.00 0.00
GR0400650007 GHCBGHAC NU 1.92 1.92 0.00 0.00
GR0400650013 NBPADEFF NO 0.85 0.85 0.00 0.00
GR0400650015 AEIBUS33 BD 15.75 3.66 10.32 1.76
GR0400650017 BRASBRRJBNU DD 1.86 1.86 0.00 0.00
GR0400650018 MCBKANCU OX 20.83 8.36 8.22 4.25
GR0400650019 RBTTSRPA KK 0.67 0.67 0.00 0.00
GR0400650020 NDEAFIHH OX 8.81 0.88 7.93 0.00
GR0400650021 EFGBGRAA OX 23.66 0.10 22.92 0.64
GR0400650023 RBTTSRPA KK 0.67 0.67 0.00 0.00
GR0400650026 FNBBUS33 CS 9.57 5.54 4.03 0.00
GR0400650027 WAFAMAMC KK 0.00 0.00 0.00 0.00
GR0400650028 WAFAMAMC KK 0.00 0.00 0.00 0.00
GR0400650029 WAFAMAMC KK 0.00 0.00 0.00 0.00
GR0400650030 WAFAMAMC KK 0.00 0.00 0.00 0.00
GR0400650031 BNPAGFGX NU 3.59 2.83 0.76 0.00
GR0400650033 MARLUS44 AN 16.69 4.38 11.20 1.11
GR0400650037 MRMDUS33 NU 3.61 0.89 2.73 0.00
GR0400650038 BECHCLRM OX 6.75 1.18 5.57 0.00
GR0400650043 RBTTANCU NO 54.64 9.61 45.04 0.00
GR0400650052 BNDCCAMMINT NU 3.50 3.50 0.00 0.00
GR0400650055 CITCANCU BC 0.65 0.65 0.00 0.00
GR0400650056 CITCANCU BC 0.60 0.60 0.00 0.00
GR0400650057 CITCANCU BC 0.62 0.62 0.00 0.00
GR0400650058 CITCANCU BC 0.59 0.59 0.00 0.00
GR0400650059 CITCANCU BC 1.55 1.55 0.00 0.00
GR0400650060 MELNUS3P AN 16.63 5.57 11.07 0.00
GR0400650064 BOFAUS3N WX 6.43 4.11 0.00 2.33
GR0400650069 ROYCCAT2 OX 2.38 1.26 1.12 0.00
GR0400650070 CITIGB2L NO 0.50 0.50 0.00 0.00
GR0400650072 BKCHCNBJ910 OX 13.33 0.26 13.07 0.00
GR0400650075 BKNZNZ22 OX 6.39 1.72 4.66 0.00
GR0400650076 BKNZNZ22 NU 9.43 2.30 1.01 6.13
GR0400650077 BKNZNZ22 NU 9.42 2.21 1.01 6.20
GR0400650078 BKNZNZ22 NU 1.27 1.27 0.00 0.00
GR0400650079 BKNZNZ22 NU 1.27 1.27 0.00 0.00
GR0400650080 ANZBAU3M NU 34.15 8.69 4.27 21.19
GR0400650081 ANZBAU3M DD 0.12 0.12 0.00 0.00
GR0400650082 IBBKIDJA OX 6.16 3.07 3.09 0.00
GR0400650083 HSBCHKHHHKH NU 6.15 5.30 0.86 0.00
GR0400650084 FLORNL2ATAR NU 2.27 2.27 0.00 0.00
GR0400650085 CENAIDJA NU 2.31 2.31 0.00 0.00
GR0400650090 DEUTDEFF OX 1.22 1.22 0.00 0.00
GR0400650091 DEUTDEFF OX 27.17 8.99 5.06 13.12
GR0400650093 SOGEFRPP BD 1.11 1.11 0.00 0.00
GR0400650101 RABONL2U OX 42.10 8.48 0.00 33.62
GR0400650106 ANZBFJFX OX 35.20 1.85 15.29 18.06
GR0400650109 BOFCHKHH OX 9.25 1.16 8.08 0.00
GR0400650112 RABONL2U OX 8.17 3.81 0.00 4.36
GR0400650113 TOTAPTPL DD 0.02 0.02 0.00 0.00
GR0400650116 NWBKGB2L WX 17.34 4.94 12.39 0.00
GR0400650118 ROYCCAT2 NO 6.13 4.83 1.29 0.00
GR0400650123 BKTRUS33 CT 35.23 23.39 0.00 11.85
GR0400650126 PNBPUS3NNYC DD 1.30 1.30 0.00 0.00
GR0400650127 SBZAZAJJ BC 0.01 0.01 0.00 0.00
GR0400650129 SBZAZAJJ BC 0.01 0.01 0.00 0.00
GR0400650130 SBZAZAJJ BC 0.01 0.01 0.00 0.00
GR0400650131 SBZAZAJJ BC 0.01 0.01 0.00 0.00
GR0400650132 CENAIDJA OX 1.17 0.99 0.18 0.00
GR0400650133 RABONL2U DD 1.33 0.19 0.00 1.13
GR0400650138 HLBBMYKL OX 1.30 0.20 1.10 0.00
GR0400650140 CENAIDJA NU 2.29 2.29 0.00 0.00
GR0400650162 AKBKGB2L BC 0.07 0.07 0.00 0.00
GR0400650232 BKASTHBK KK 0.04 0.04 0.00 0.00
GR0400650233 BKASTHBK KK 0.05 0.05 0.00 0.00
GR0400650236 BKCHCNBJ XX 0.07 0.06 0.00 0.01
GR0400650237 SMBCJPJT NU 1.21 0.48 0.72 0.00
GR0400650238 SPRONO22 DD 0.06 0.06 0.00 0.00
GR0400650239 BEIIIDJA OX 28.10 0.09 9.96 18.06
GR0400650242 INGBNL2A NO 0.05 0.05 0.00 0.00
GR0400650246 KCHUJPJY KK 0.06 0.06 0.00 0.00
GR0400650285 SMBCJPJT OX 1.05 0.15 0.90 0.00
GR0400650286 MIDLGB22 NU 13.15 3.30 1.91 7.93
GR0400650287 BOTKJPJT OX 7.10 1.15 5.95 0.00
GR0400650296 AFDBCIAB NO 16.14 0.98 0.09 15.06
GR0400650301 BKTWTWTP106 KK 0.06 0.06 0.00 0.00
GR0400650303 BFTVVNVX OX 2.21 1.26 0.95 0.00
GR0400650304 DEUTSGSG NU 6.02 4.15 1.88 0.00
GR0400650305 NDEAPLP2 AN 2.96 0.82 2.15 0.00
GR0400650306 KOBBCSBG BC 49.14 4.25 0.00 44.89
GR0400650307 JVBABE22 XX 0.13 0.13 0.00 0.00
GR0400650310 BAIPPTPL WX 1.22 1.22 0.00 0.00
GR0400650311 TFBSTHBK CS 2.01 2.01 0.00 0.00
GR0400650312 RHBBMYKL KK 0.04 0.04 0.00 0.00
GR0400650316 BKASTHBK KK 0.03 0.03 0.00 0.00
GR0400650318 DEUTDEFF BC 0.97 0.74 0.00 0.23
GR0400650324 OWHBDEFF DD 0.00 0.00 0.00 0.00
GR0400650326 BKCHCNBJ21A KK 0.03 0.03 0.00 0.00
GR0400650327 BKKBTHBK OX 16.00 3.71 12.30 0.00
GR0400650330 BNPAFRPP NO 10.21 6.93 0.00 3.28
GR0400650332 LOYDGB2L NU 55.23 8.27 8.04 38.93
GR0400650342 BKCHCNBJ73A OX 13.02 1.05 11.97 0.00
GR0400650343 BEGODEHH NO 6.15 5.24 0.91 0.00
GR0400650349 PBBEMYKL OX 36.16 6.33 29.84 0.00
GR0400650366 HBUANL2R CT 9.10 2.50 0.68 5.91
GR0400650367 LOYDGB2L AN 15.03 3.00 12.02 0.00
GR0400650369 KASANL2A OX 9.15 1.82 7.32 0.00
GR0400650370 CITIGB2L AN 9.99 6.61 2.08 1.31
GR0400650373 CITIFRPPPLC NO 0.16 0.16 0.00 0.00
GR0400650378 NWBKGB2L AN 0.93 0.93 0.00 0.00
GR0400650380 GEBABEBB AN 8.00 1.70 6.29 0.00
GR0400650381 CCBPFRPPPAR NO 20.16 2.28 12.05 5.83
GR0400650382 CITIGB2L DD 1.12 1.12 0.00 0.00
GR0400650385 CENAIDJA KK 16.93 1.79 0.00 15.14
GR0400650386 CENAIDJA KK 15.15 0.19 0.00 14.97
GR0400650389 CHASNL2X OX 1.13 1.13 0.00 0.00
GR0400650390 DHBKHKHH OX 0.19 0.19 0.00 0.00
GR0400650393 POSBHUHB OX 13.00 3.87 9.12 0.00
GR0400650411 RABONL2U OX 7.09 1.13 0.00 5.96
GR0400650412 DEUTDEFF BV 9.09 3.43 0.00 5.65
GR0400650413 DEUTDEFF AN 16.08 8.76 1.98 5.34
GR0400650419 DEUTDEFF DD 7.19 0.05 0.00 7.14
GR0400650425 CENAIDJA KK 0.00 0.00 0.00 0.00
GR0400650431 CENAIDJA KK 0.00 0.00 0.00 0.00
GR0400650433 CENAIDJA OX 19.94 4.57 0.92 14.45
GR0400650435 UBININBB AN 0.13 0.13 0.00 0.00
GR0400650436 BGLLLULL AN 57.11 6.13 29.68 21.30
GR0400650447 RZBJCSBG NU 35.91 2.99 0.00 32.93
GR0400650448 BCOMPTPL NU 29.02 3.05 0.00 25.97
GR0400650450 BBRUBEBB010 OX 2.02 2.02 0.00 0.00
GR0400650451 CENAIDJA KK 15.08 0.20 0.00 14.89
GR0400650452 CENAIDJA KK 15.09 0.19 0.00 14.89
GR0400650453 BCMAMAMC OX 53.99 5.15 48.84 0.00
GR0400650458 RABONL2U AN 31.00 5.07 12.92 13.01
GR0400650459 BARCGB22 AN 42.90 5.61 37.29 0.00
GR0400650461 DRESDEFF WX 7.86 1.03 5.11 1.72
GR0400650465 BSAMLKLX KK 0.01 0.01 0.00 0.00
GR0400650469 OKHBHUHB DD 1.92 1.15 0.00 0.76
GR0400650470 YAPITRIS BC 0.03 0.03 0.00 0.00
GR0400650472 DRESDEFF OX 1.93 0.38 0.70 0.84
GR0400650474 DRESDEFF OX 1.93 0.40 0.69 0.84
GR0400650475 DABADKKK NU 1.13 0.09 1.03 0.00
GR0400650477 KCOOKENA WX 8.90 3.13 5.77 0.00
GR0400650478 INGBNL2A AN 7.03 3.88 3.15 0.00
GR0400650489 PARBFRPP OX 5.91 1.94 0.00 3.97
GR0400650490 DEUTTWTP OX 30.06 0.24 29.82 0.00
GR0400650510 MIDLGB22 CT 0.91 0.91 0.00 0.00
GR0400650518 CRLYFRPP DD 0.04 0.04 0.00 0.00
GR0400650519 CRLYFRPP DD 1.04 1.04 0.00 0.00
GR0400650520 RBTTSRPA OX 1.82 0.77 1.05 0.00
GR0400650523 TRMEZWHA WX 2.78 1.46 0.00 1.32
GR0400650531 AKBKGB2L BC 0.00 0 0 0
Number of
pending
iterations
3
2
0
1
4
0
1
0
2
0
8
1
6
4
0
0
2
7
0
0
3
3
1
0
0
0
0
2
7
0
0
3
0
0
0
0
6
5
0
8
0
0
0
0
1
7
0
2
6
3
0
0
2
0
0
0
0
1
0
6
0
7
0
2
8
3
0
3
8
0
8
0
2
6
0
0
0
0
0
0
0
6
2
0
0
2
2
0
0
0
3
2
0
0
0
0
0
0
0
2
2
0
3
2
0
1
1
3
0
3
2
0
2
0
2
3
0
0
0
0
8
2
0
0
0
0
0
1
2
3
0
0
3
4
0
2
0
0
4
2
5
0
0
0
1
0
0
3
1
4
5
7
0
8
0
0
0
2
0
1
0
0
1
0
0
1
0
4
0
0
8
0
4
4
3
1
8
4
0
1
2
4
2
0
0
2
0
0
0
0
0
0
2
0
0
0
6
5
0
4
2
0
0
0
0
1
0
3
0
0
0
3
0
0
0
0
0
0
0
0
0
0
0
0
0
0
1
0
1
3
0
0
0
0
0
1
0
0
0
2
0
1
2
0
0
2
3
0
0
0
1
1
0
3
0
0
0
0
1
0
0
0
0
3
0
0
0
0
0
1
0
0
1
1
2
2
2
2
2
3
2
1
0
2
0
0
0
0
1
2
0
1
2
0
4
0
0
0
7
0
0
1
1
0
2
0
0
2
0
0
5
4
1
2
1
0
1
0
0
0
0
3
4
0
0
1
1
0
0
0
2
1
0
3
1
0
0
0
0
0
1
0
0
0
0
5
5
0
1
3
0
1
3
3
3
0
0
0
0
2
0
0
0
0
0
5
0
6
0
0
3
3
0
7
0
0
0
0
0
0
0
0
5
0
4
0
3
4
0
2
0
0
0
0
1
6
1
3
8
0
0
0
0
0
0
5
0
2
0
4
3
1
1
0
0
2
0
1
2
0
0
0
7
0
0
4
7
0
0
4
2
0
0
0
0
0
0
1
0
1
0
0
0
0
0
1
0
3
0
0
1
1
2
1
0
1
3
1
0
0
0
0
0
0
0
0
0
2
0
4
3
2
8
1
3
2
1
0
0
2
3
0
0
0
0
0
2
0
0
1
0
0
0
1
0
8
0
0
0
0
0
8
4
8
2
0
0
0
1
1
1
2
1
0
8
0
0
0
1
0
0
<<<
Caffeine Batches
Relates to: Descriptive statistics
Variables: Batch number ID assigned to each batch
Caffeine % Caffeine percentage that a batch contained after extraction
Batch nr. Caffeine%

082002-C116 0.092
082002-C122 0.105
082002-C126 0.079
082002-C141 0.118
082002-C147 0.069
082002-C166 0.096
082002-C168 0.069
082002-C171 0.08
082002-C188 0.074
092002-C376 0.093
092002-C380 0.076
092002-C381 0.103
092002-C390 0.082
092002-C394 0.094
092002-C399 0.103
092002-C401 0.097
092002-C404 0.045
092002-C408 0.072
092002-C409 0.069
092002-C422 0.077
092002-C428 0.078
092002-C440 0.088
092002-C461 0.057
092002-C465 0.044
102002-C987 0.084
102002-C990 0.085
102002-C997 0.066
102002-D007 0.073
102002-D012 0.092
102002-C021 0.106
102002-C028 0.089
112002-C212 0.069
112002-C219 0.093
112002-C221 0.094
112002-C225 0.092
112002-C234 0.099
112002-C238 0.081
112002-C243 0.088
112002-C247 0.098
112002-C249 0.058
<<<
Reclaims
Variables: Reclaim Type fo reclaim
Person Peron that handled the revlaim
Processing time No. of minutes it took to process a reclaim
Processing
Reclaim Person time
Account closinJan sr. 24.89
IBAN Marcel 27.36
Status info Marcel 2.65
Matching Margriet 23.48
Billing Kees 35.92
Status info Karel 2.88
Matching Kees 11.67
Recalls Margriet 46.95
Recalls Kees 35.95
Recalls Kees 43.03
Matching Karel 0.37
Matching Jan jr. 6.70
IBAN Kees 29.66
Stop payment Jan jr. 24.07
Billing Henk 32.15
IBAN Margriet 51.40
Stop payment Henk 31.66
Recalls Jan jr. 30.77
Matching Marcel 7.70
Status info Jan jr. 5.09
Billing Karel 23.79
EB Contract Marcel 26.50
EB Contract Kees 23.47
Stop payment Kees 32.69
Matching Henk 9.14
Status info Margriet 30.28
Matching Jan sr. 29.28
Recalls Jan sr. 57.31
Recalls Marcel 36.42
Billing Jan jr. 24.81
IBAN Marcel 34.21
Billing Kees 35.68
Billing Marcel 23.68
IBAN Jan jr. 33.42
IBAN Karel 34.12
Status info Jan sr. 26.48
EB Contract Jan sr. 42.34
Matching Kees 15.54
IBAN Kees 40.64
EB Contract Margriet 43.00
Billing Margriet 58.53
Recalls Henk 36.04
EB Contract Karel 26.57
IBAN Karel 27.70
EB Contract Marcel 21.82
Stop payment Karel 19.00
Status info Karel 8.20
Billing Karel 25.31
Account closinMargriet 29.62
Matching Kees 11.59
Recalls Karel 29.37
IBAN Kees 33.48
Status info Jan jr. 1.87
Account closinMargriet 28.69
Billing Henk 32.59
IBAN Jan sr. 51.84
Status info Henk 14.18
Stop payment Marcel 27.11
Billing Henk 47.74
Recalls Henk 39.64
Billing Henk 33.45
Billing Marcel 27.16
Matching Karel 8.87
Billing Henk 35.48
Stop payment Marcel 22.67
Recalls Karel 32.99
IBAN Jan jr. 25.77
Account closinKarel 3.86
Billing Jan jr. 29.73
Matching Kees 11.42
Billing Karel 31.08
Billing Karel 31.69
Matching Henk 18.27
Matching Henk 10.24
IBAN Kees 38.12
Matching Henk 10.68
Billing Jan sr. 57.86
IBAN Jan jr. 33.30
Billing Henk 31.30
Status info Henk 11.76
Status info Kees 10.09
EB Contract Margriet 43.00
<<<
Pareto
Relates to: Pareto analysis
Variables: Stops ID of the stop/case
Duration Duration of the stop, measured in minutes
Cause Cause of the stop
Stops Duration Cause

1 30 Deviation in dimensions
2 45 Break
3 * Deviation in dimensions
4 40 Problem with dough
5 55 Break
7 35 Maintenance
8 20 Problems with knife
9 180 Maintenance
11 * Oven out of order
12 55 Break
17 25 Biscuits stick to the oven belt
19 50 Break
22 35 Experiment
24 45 Break
26 * Deviation in dimensions
27 390 Oven out of order
30 45 Break
33 20 Break
34 40 Problem in dough preparation
37 50 Break
38 35 Oven belt
40 40 Break
43 45 Break
45 45 Problem in dough preparation
47 50 Break
48 45 Break
49 10 No production
51 40 Break
52 45 Break
54 45 Break
56 50 Break
57 45 Break
61 50 Break
64 45 Break
65 20 Cleaning of the oven belt
68 45 Break
76 40 Break
79 25 Problem with stacker belt
80 45 Problem with temperature
81 40 Break
83 50 Break
84 60 Problem with conveyor belt
86 40 Break
88 40 Break
89 44.8 Break
90 44.8 Break
<<<
Caffeine 2
Relates to: Visualizing two variables
Variables: MeasurementCase number
Caffeine cont Caffeine percentage that a batch contained after extraction
Extraction Ti Extraction time measured in minutes
Measurem Caffeine Extraction

ent Content time
1 0.066 35.5
2 0.059 38.4
3 0.034 42.3
4 0.089 33.3
5 0.067 36.7
6 0.081 31.8
7 0.080 33.6
8 0.097 31.1
9 0.103 28.2
10 0.110 26.8
11 0.095 27.4
12 0.067 38.1
13 0.082 32.5
14 0.075 36.2
15 0.054 42.9
16 0.093 29.9
17 0.096 33.1
18 0.062 36.0
19 0.093 34.7
20 0.099 26.4
21 0.054 39.4
22 0.069 35.1
23 0.090 30.6
24 0.114 25.0
25 0.091 31.7
26 0.095 30.6
27 0.069 38.3
28 0.092 29.3
29 0.091 32.4
30 0.066 37.9
31 0.104 28.5
32 0.065 37.6
33 0.113 28.2
34 0.042 44.7
35 0.081 33.0
36 0.043 40.7
37 0.067 37.0
38 0.058 39.8
39 0.079 34.9
40 0.076 30.5
41 0.102 28.6
42 0.069 37.2
43 0.094 28.2
44 0.058 38.0
45 0.049 39.2
46 0.069 33.9
47 0.086 34.1
48 0.105 31.5
49 0.070 38.7
50 0.051 42.2
<<<
Caffeine 3
Relates to: Visualizing two variables/ Exercise - Caffeine and batch
Variables: Caffeine % Caffeine content after extraction, measured in percentages
Extractor nr. Number of the machine the coffee was produced on
Batch nr. The number of the batch of coffee
Caffeine% Extractor nr. Batch nr.

0.0532 1 718
0.0570 2 718
0.1128 3 718
0.0525 1 718
0.0832 2 718
0.1170 3 718
0.0572 1 719
0.0727 2 719
0.1215 3 719
0.0379 1 719
0.0754 2 719
0.1277 3 719
0.0452 1 720
0.0569 2 720
0.1418 3 720
0.0449 1 720
0.0586 2 720
0.1394 3 720
0.0524 1 721
0.0636 2 721
0.1186 3 721
0.0268 1 721
0.0476 2 721
0.1375 3 721
0.0553 1 722
0.0857 2 722
0.1160 3 722
0.0508 1 722
0.0589 2 722
0.1309 3 722
0.0656 1 723
0.0606 2 723
0.1328 3 723
0.0626 1 723
0.0777 2 723
0.1381 3 723
0.0355 1 724
0.0703 2 724
0.1316 3 724
0.0476 1 724
0.0705 2 724
0.1453 3 724
0.0543 1 725
0.0955 2 725
0.1237 3 725
0.0481 1 725
0.0688 2 725
0.1302 3 725
0.0514 1 726
0.0613 2 726
0.1419 3 726
0.0343 1 726
0.0748 2 726
0.1397 3 726
0.0407 1 727
0.0657 2 727
0.1476 3 727
0.0564 1 727
0.0737 2 727
0.1269 3 727
<<<
Student
Variables: Math grade Final grade for mathematics at high school
Pass?: Yes' if student passes the first year at university; 'No' otherwise
Student Math grade Pass?

1 7 No
2 7 Yes
3 * No
4 8 No
5 8 Yes
6 9 No
7 9 No
8 5 No
9 7 No
10 9 Yes
11 8 No
12 10 Yes
13 10 Yes
14 * No
15 6 No
16 9 Yes
17 9 Yes
18 6 No
19 * No
20 8 Yes
21 8 No
22 7 No
23 7 No
24 * No
25 6 No
26 6 No
27 10 Yes
28 * No
29 8 Yes
30 9 Yes
<<<
THT
Relates to: Probability plot
Empirical CDF
Variables THT The total time it took to handle a phone call, measures in seconds.
Training Whether or not the person handling a phone call received training
Source: Quality Quandaries: Increasing the First Time Fix Rate in a Customer Contact Center (2015). Quality Engineer
THT Training
332 No
778 No
361 No
794 No
231 No
375 No
841 No
596 No
124 No
224 No
138 No
317 No
121 No
506 No
412 No
163 No
241 No
910 No
411 No
448 No
538 No
211 No
212 No
160 No
613 No
142 No
155 No
173 No
116 No
428 No
197 No
96 No
246 No
335 No
141 No
191 Yes
351 Yes
213 Yes
113 Yes
140 Yes
160 Yes
206 Yes
119 Yes
74 Yes
222 Yes
108 Yes
270 Yes
61 Yes
78 Yes
270 Yes
195 Yes
211 Yes
134 Yes
71 Yes
197 Yes
228 Yes
er (2015). Quality Engineering 27(3) pp. 393-400. By: I.M. Zwetsloot, M. Buitenhuis, B.A. Lameijer, R.J.M.M. Does
<<<
Length of stay
Relates to: Exercise - Length of stay
Variables: Length of stay The duration of stay of a patient, measured in days
Length of stay
8
11
6
11
14
11
10
13
9
9
6
9
7
7
10
9
8
6
7
13
16
10
9
11
12
6
14
9
11
11
10
9
12
13
10
9
12
10
11
10
8
12
7
7
13
9
10
13
7
8
7
8
9
7
10
8
12
10
15
10
6
6
12
15
11
15
10
11
11
11
14
6
8
18
15
8
7
9
7
15
12
8
11
11
12
7
8
9
13
19
10
9
13
7
12
14
11
9
8
10
14
13
19
11
10
12
12
10
10
8
10
8
15
10
16
10
21
11
16
14
6
15
13
8
11
10
9
9
12
9
9
22
7
7
9
13
13
12
14
9
7
10
10
14
11
9
15
13
11
11
6
15
11
21
15
6
9
11
11
10
12
8
11
8
10
7
10
10
7
6
13
10
7
10
10
14
7
10
10
16
12
9
9
15
16
6
10
9
10
22
9
13
13
10
11
10
11
12
11
8
14
9
16
11
12
15
10
7
6
12
10
16
11
8
10
11
7
9
10
13
12
11
15
11
10
19
13
10
16
10
13
14
12
10
9
6
8
12
8
15
16
12
11
11
12
15
7
10
13
8
11
7
6
10
9
9
10
11
12
9
11
11
7
9
13
6
7
6
9
6
6
15
6
8
6
11
11
13
10
6
10
10
10
10
11
9
7
7
11
7
7
9
13
7
12
8
18
10
15
11
10
11
15
14
11
16
12
9
16
9
11
9
9
9
13
10
14
6
10
10
12
<<<
Moisture
Relates to: ANOVA
Variables: Machine The machine that the moisture percentage was measured on
Numbers in col The moisture content of a batch of coffee, measured in percentages
Machine 1 Machine 2 Machine 3 Machine 4

11.37 9.43 11.27 8.80
11.31 9.62 8.47 9.58
10.93 6.61 11.86 12.26
13.77 9.31 8.77 10.00
14.45 14.08 8.44 8.84
11.80 9.56 10.63 9.49
12.30 10.99 13.67 10.18
9.45 7.05 13.02 8.77
12.28 11.02 12.90 10.07
11.47 8.88 11.72 9.30
<<<
Fertilizer
Relates to: 2 sample t-test
Variables: Fertilizer Type of fertilizer that was used
Numbers in coYield, measured in Kilograms
Fertilizer A Fertilizer B
7.8 10.9
5.1 4.3
5.7 9.1
2.3 5.2
2.9 6.2
8.2 11.3
7.8 9.4
5.4 8.1
4.5 8.6
6.9 10.9
<<<
Productivity
Relates to: Exercise - Productivity
Variables: Shift Shift 1 is a morning shift, shift 2 is an evening shift and shift 3 is a night shift
Numbers in Productivity measured in kilograms of produced goods
Shift 1 Shift 2 Shift 3

348 348 352
319 293 342
336 315 359
342 327 350
314 326 201
316 292 333
301 313 345
316 336 341
314 327 339
311 301 189
325 322 303
312 302 331
335 312 304
336 292 352
314 335 336
327 320 339
329 339 311
322 300 341
312 335 332
310 325 327
310 326 342
305 332 324
329 331 326
319 313 294
311 323 338
334 324 334
290 336 340
309 283 340
307 315 318
311 332 327
<<<
Departments
Relates to: Exercise - Department
Variables: Department The department (A, B or C) that handled the case
Throughput times The time it takes the department to finish the case, measured in days
Department Throughput times

A 4.21
A 0.19
C 9.88
A 5.11
C 15.99
B 8.03
C 23.18
B 15.30
B 10.59
B 19.65
C 10.51
A 11.40
A 16.24
C 9.16
C 12.14
B 9.06
C 20.77
A 5.19
A 12.91
A 12.36
A 34.24
A 52.24
B 12.24
C 19.41
B 14.37
C 11.00
A 20.78
C 10.93
A 28.01
A 45.26
C 15.57
B 10.09
A 18.55
C 11.45
B 2.40
B 23.64
A 5.56
C 17.75
B 5.89
B 14.44
C 10.29
C 28.79
C 18.46
B 5.36
C 11.13
B 14.51
C 20.05
C 10.18
A 3.36
A 1.63
B 8.84
B 6.78
A 4.21
C 21.05
B 9.42
A 23.87
A 15.95
B 8.19
A 4.40
A 9.82
B 6.10
C 22.93
B 11.34
C 46.27
B 10.25
A 27.52
A 7.30
A 32.31
C 9.52
C 21.59
A 6.52
A 15.72
B 0.11
C 8.73
B 10.15
C 8.17
A 7.92
B 25.82
B 2.10
A 14.85
B 10.22
A 5.89
A 67.65
B 12.09
B 4.92
A 64.84
B 31.89
A 0.84
A 18.74
C 131.60
C 15.02
C 16.37
C 22.82
C 19.09
C 20.17
C 18.44
C 19.07
A 20.86
C 10.90
C 25.65
B 14.26
B 9.60
A 4.47
A 33.66
B 18.40
B 17.84
A 7.68
C 13.49
C 10.76
B 9.17
C 17.37
C 16.77
C 34.27
A 25.29
B 5.29
B 4.96
C 7.76
C 17.45
C 23.90
A 10.65
C 9.79
B 2.13
B 5.46
C 27.55
C 14.46
C 5.13
A 3.10
B 0.88
A 5.54
C 25.96
C 10.59
C 13.05
C 21.87
A 45.43
A 3.74
B 15.97
A 29.22
C 8.16
B 18.32
C 10.61
C 14.69
A 9.46
A 25.95
C 6.74
B 22.39
A 22.35
C 12.30
A 21.99
C 20.03
B 7.37
C 16.42
C 21.93
A 14.17
B 16.09
A 11.82
C 9.98
A 17.73
B 22.51
C 14.15
C 12.81
B 10.54
C 9.17
A 11.52
C 7.89
C 13.45
C 23.15
B 14.38
C 14.08
C 10.57
B 10.83
C 14.31
B 11.82
C 13.07
B 22.12
C 20.51
C 19.05
C 6.88
B 18.48
C 12.41
B 2.88
A 8.59
C 8.75
A 3.54
C 18.03
C 24.68
C 150.37
B 8.47
C 20.53
A 8.10
B 5.07
A 16.49
A 10.13
A 15.21
C 13.79
A 45.48
C 58.59
A 5.89
A 3.81
C 4.62
C 8.05
A 63.51
C 9.66
C 20.57
A 15.35
C 16.41
B 5.62
C 12.84
B 6.54
B 0.32
C 7.66
C 10.62
A 3.66
C 43.55
B 12.21
C 34.29
A 5.50
B 9.93
B 10.70
A 6.05
B 5.38
A 20.54
A 8.80
C 15.40
B 8.70
B 6.40
B 5.28
A 9.99
C 22.55
B 8.37
A 4.51
B 19.98
A 7.22
B 5.24
B 7.85
B 18.18
A 12.07
C 8.60
C 109.96
B 12.99
B 9.12
A 38.37
A 87.34
A 16.97
B 18.85
C 33.50
C 6.22
A 24.21
C 19.55
A 11.14
A 10.01
A 23.95
B 19.82
C 20.78
C 6.10
B 2.03
A 15.34
A 4.13
C 9.25
B 3.73
B 5.98
C 43.18
C 57.45
C 17.92
A 30.42
C 13.58
C 15.36
A 6.51
C 19.64
A 4.54
A 5.34
B 0.82
B 9.43
C 15.64
C 22.16
B 10.69
C 24.95
A 6.76
A 21.81
C 16.91
A 17.02
C 49.53
C 35.41
C 11.47
C 24.54
C 25.80
A 47.49
A 2.56
A 14.33
A 6.69
A 4.29
C 29.51
C 9.06
A 4.55
C 16.85
B 11.57
B 6.19
A 30.61
C 11.96
B 12.17
B 12.89
A 7.96
A 2.65
A 31.74
A 28.31
C 12.27
C 63.29
C 15.47
C 10.84
B 21.66
A 5.92
A 2.42
B 8.77
A 37.45
B 30.49
A 19.50
A 8.95
C 8.16
B 12.86
A 20.12
B 9.66
B 4.69
A 7.40
C 11.14
C 8.14
A 5.41
A 25.36
B 9.86
C 15.08
measured in days
<<<
Tea bags
Relates to: Regression analysis
Variables: Day The number of the day
Bags Number of defective tea bags for one day (x 1000)
Stops: Number of production stops on one day
Day Bags Stops

1 16 5
2 21 8
3 15 4
4 20 6
5 20 8
6 13 5
7 22 7
8 21 7
9 18 7
10 25 9
11 18 6
12 18 6
13 13 3
14 26 9
15 23 9
16 6 0
17 13 4
18 21 7
19 18 7
20 21 8
21 18 6
22 17 6
23 16 4
24 19 7
25 21 7
<<<
Caffeine
Relates to: Quadratic regression
Variables Caf% Caffeine content of coffee after extraction, measured in percentages
Extr% Number of extractions
Caf% Extr
0.259 1
0.241 2
0.145 3
0.179 3
0.162 3
0.146 4
0.125 5
0.12 5
0.117 6
0.112 6
0.096 6
0.108 7
0.078 8
0.078 9
0.09 9
0.084 10
0.070 11
0.076 11
0.077 11
0.055 12
0.079 14
0.046 14
0.062 14
0.053 14
0.065 14
<<<
Picking
Relates to: Exercise - Picking
Variables Order: Order number
Items: The number of items per order.
Pick-time:Processing time for picking all items in an order, measured in minutes.
Order Items Pick-time

1 18 11.6
2 11 9.5
3 7 6
4 7 4.7
5 22 15
6 5 7.1
7 9 5.4
8 5 9.3
9 11 9
10 24 17.6
11 12 10.9
12 8 8.8
13 15 12.3
14 20 16.6
15 7 8.9
16 21 17.2
17 20 15
18 13 10.6
19 22 13.2
20 10 10.1
21 19 10.8
22 9 10.2
23 10 9.9
24 2 6.1
25 5 3.3
26 2 5.1
27 4 7
28 24 18.5
29 3 7.1
30 2 3.5
<<<
Hospital
Relates to: Chi-square analysis
Variables: Patient Patient number
Specialist The specialist (P,Q, or R) that treated a patient
Department The department (A1 or A4) where the patient stayed
Patient Specialist Department

1 P A1
2 P A1
3 Q A1
4 R A1
5 Q A1
6 P A1
7 P A1
8 Q A1
9 R A1
10 R A4
11 R A1
12 R A1
13 Q A4
14 Q A4
15 P A1
16 R A1
17 Q A4
18 P A1
19 Q A1
20 P A1
21 Q A1
22 Q A1
23 R A1
24 R A4
25 P A1
26 R A1
27 R A1
28 R A1
29 P A1
30 P A1
31 R A4
32 R A1
33 R A4
34 R A4
35 R A1
36 R A4
37 Q A1
38 P A4
39 Q A1
40 Q A4
41 R A1
42 P A4
43 Q A4
44 Q A1
45 P A1
46 Q A1
47 R A1
48 Q A1
49 P A1
50 P A1
51 Q A1
52 P A1
53 Q A4
54 P A1
55 P A1
56 Q A1
57 R A1
58 P A1
59 Q A4
60 Q A1
61 P A1
62 Q A4
63 Q A1
64 Q A1
65 P A1
66 P A4
67 P A1
68 P A1
69 R A1
70 P A1
71 R A1
72 P A1
73 P A1
74 R A4
75 Q A1
76 R A1
77 P A1
78 P A1
79 R A1
80 Q A1
81 P A4
82 P A1
83 P A4
84 Q A1
85 Q A1
86 P A4
87 R A1
88 R A1
89 R A1
90 Q A1
91 Q A1
92 P A1
93 Q A1
94 P A1
95 Q A1
96 P A1
97 P A1
98 Q A4
99 R A4
100 Q A4
101 Q A1
102 R A1
103 R A1
104 Q A1
105 R A1
106 R A4
107 P A1
108 R A4
109 R A1
110 R A1
111 R A1
112 P A1
113 R A4
114 P A1
115 R A1
116 R A1
117 P A1
118 R A1
119 R A1
120 P A1
121 R A4
122 R A1
123 Q A1
124 R A4
125 P A1
126 R A1
127 P A1
128 P A1
129 R A1
130 P A1
131 P A1
132 P A4
133 P A1
134 Q A1
135 Q A4
136 P A4
137 R A1
138 P A1
139 Q A4
140 P A1
141 P A4
142 P A1
143 P A1
144 P A1
145 R A1
146 P A1
147 P A1
148 R A1
149 Q A4
150 R A1
151 P A1
152 P A1
153 P A4
154 P A1
155 Q A4
156 R A1
157 Q A1
158 P A1
159 P A1
160 R A1
161 Q A1
162 R A1
163 R A1
164 Q A1
165 Q A1
166 Q A1
167 R A1
168 R A1
169 R A1
170 R A1
171 P A1
172 P A1
173 P A1
174 R A1
175 Q A1
176 P A1
177 P A4
178 P A4
179 R A1
180 R A1
181 R A1
182 P A1
183 P A4
184 R A1
185 P A1
186 P A1
187 P A4
188 P A1
189 P A1
190 R A1
191 R A4
192 P A1
193 P A1
194 P A1
195 R A1
196 R A1
197 P A1
198 P A1
199 R A1
200 Q A1
201 Q A1
202 Q A1
203 Q A1
204 R A1
205 R A1
206 Q A1
207 Q A1
208 R A1
209 R A1
210 Q A4
211 Q A1
212 R A1
213 Q A1
214 Q A1
215 R A1
216 Q A1
217 P A4
218 R A1
219 R A4
220 R A1
221 Q A1
222 Q A1
223 Q A1
224 P A1
225 P A1
226 R A1
227 P A1
228 R A1
229 R A1
230 Q A1
231 R A4
232 R A1
233 P A4
234 P A1
235 R A4
236 R A1
237 Q A1
238 P A1
239 P A4
240 P A1
241 R A1
242 P A1
243 R A4
244 R A4
245 Q A1
246 R A4
247 P A1
248 P A1
249 R A1
250 P A1
251 R A1
252 R A1
253 R A1
254 R A1
255 R A4
256 Q A1
257 R A1
258 R A1
259 R A4
260 P A1
261 R A4
262 R A4
263 P A1
264 R A4
265 R A4
266 Q A1
267 R A1
268 R A1
269 P A1
<<<
Printers
Relates to: Exercise printers
Variables: Printer: Type of printer
Quality of theQuality of the print measured as good, dubious or bad
Printer Good Dubious Bad

AX-4 10 13 17
AX-2 19 15 6
<<<
Callcenter
Relates to: Logistic regression
Variables: Hold time: The estimated waiting time, measured in minutes
Hung up: The number of time a customer with a certain waiting time hung up
Calls: Total number of calls that had a certain estimated waiting time
Hold time: The estimated waiting time, measured in minutes

Hung up: 1 means that the customer hung up, zero means that the customer did not hang up
Event/trial format Original data
HoldTime HungUp Calls HoldTime HungUp

1 1 19 16 0
2 0 15 10 0
3 2 12 19 1
4 1 15 12 0
5 5 14 19 1
6 2 13 6 1
7 8 17 17 0
8 10 21 17 0
9 9 18 5 0
10 3 13 6 0
11 7 13 15 1
12 10 16 12 1
13 7 15 15 1
14 9 19 20 1
15 18 22 13 1
16 19 25 12 0
17 12 17 1 0
18 13 16 14 0
19 21 21 7 0
20 14 15 16 1
16 1
2 0
7 0
20 1
3 0
8 0
7 1
15 1
19 1
2 0
6 0
2 0
17 1
7 1
13 1
13 1
4 0
8 1
8 1
1 0
12 1
7 1
6 0
7 1
11 0
3 0
18 0
19 1
11 0
8 1
14 0
1 0
13 0
2 0
8 0
13 0
18 1
12 0
3 0
10 0
3 0
20 1
16 1
18 1
7 1
5 0
15 1
5 0
6 0
16 1
16 1
16 1
4 0
4 0
1 0
14 1
17 1
19 1
10 1
7 0
15 1
7 0
15 1
18 0
17 1
9 1
1 0
16 0
4 0
15 0
16 1
12 1
4 0
1 0
18 1
6 0
6 0
9 1
1 0
10 1
5 0
5 1
17 0
18 1
9 1
16 0
17 1
20 1
17 1
7 0
9 1
13 0
12 1
7 0
13 0
2 0
9 1
11 1
14 0
17 0
14 0
15 1
14 0
6 0
19 1
15 1
1 1
12 0
15 1
5 0
14 0
11 0
8 0
15 0
19 1
13 1
16 1
10 0
2 0
8 0
17 1
11 0
3 1
8 0
6 0
6 1
12 0
16 1
9 0
19 1
19 1
14 1
17 1
9 0
8 0
9 0
2 0
12 1
18 1
20 1
13 1
14 1
16 1
7 1
3 0
14 1
16 1
13 0
4 0
19 1
15 1
12 1
5 1
11 1
15 1
8 1
14 1
9 1
5 0
18 1
15 0
20 1
19 1
15 1
15 1
14 0
1 0
20 1
8 1
20 1
13 1
17 0
3 0
4 0
3 0
12 0
16 1
17 1
20 0
16 1
6 0
18 1
14 0
14 1
20 1
1 0
20 1
7 1
4 0
1 0
9 0
10 0
13 0
8 1
2 0
2 0
8 1
20 1
5 0
15 1
3 0
18 1
16 1
8 1
12 1
10 1
9 1
17 1
12 1
1 0
10 0
11 0
18 0
1 0
14 0
19 1
14 0
17 1
1 0
3 0
7 0
11 1
18 1
18 1
15 0
14 1
19 1
18 1
19 1
20 1
10 0
14 1
4 0
14 1
5 1
4 0
13 0
9 0
16 1
9 1
9 0
12 1
4 0
7 0
19 1
4 0
3 1
5 0
9 1
8 0
8 0
4 0
5 1
19 1
9 0
19 1
20 1
15 1
13 1
2 0
1 0
12 1
10 0
2 0
13 0
2 0
10 0
8 0
15 1
16 1
7 1
4 0
11 1
11 1
19 1
2 0
1 0
1 0
19 1
18 1
20 1
10 0
16 0
16 1
1 0
8 0
3 0
9 0
16 0
5 1
4 1
10 0
15 1
6 0
19 1
5 0
11 0
11 1
16 1
1 0
15 1
8 1
16 1
2 0
18 1
19 1
17 1
16 0
9 0
7 0
8 0
6 0
17 1
8 1
2 0
11 1
omer did not hang up
<<<
data files for Data Analytics for LSS developed, registered and copyrighted by
the Institute for Business and Industrial Statistics of the University of Amsterdam (IBIS UvA).
Internet: www.ibisuva.nl
Version 1.0, 12 Janaury 2017.

dam (IBIS UvA).

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Data files for Data Analytics for Lean Six Sigma

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Acknowledgement Version and copyright information

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Measurem Caffeine Extraction

Caffeine% Extractor nr. Batch nr.

Student Math grade Pass?

Machine 1 Machine 2 Machine 3 Machine 4

Shift 1 Shift 2 Shift 3

Department Throughput times

Day Bags Stops

Order Items Pick-time

Patient Specialist Department

Printer Good Dubious Bad

Hold time: The estimated waiting time, measured in minutes

Event/trial format Original data

HoldTime HungUp Calls HoldTime HungUp

Version 1.0, 12 Janaury 2017.

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