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Ensure Support Services (I) Ltd. Corporate Profile

Ensure Support Services (I) Ltd. – Corporate Profile
About Us: - Ensure Support Services (I) Ltd., The Redington Company. Redington, commencing its Indian

About Us: -

Ensure Support Services (I) Ltd., The Redington Company.

Redington, commencing its Indian operations in 1993, is today positioned as the largest supply chain solution provider in emerging markets. As a group, Redington is present in India, Middle East, Africa, Turkey, Srilanka, Bangladesh, Singapore and CIS countries.

Redington provides end-to-end supply chain solutions for all categories of Information Technology products (PCs, PC building blocks, networking, software and enterprise solution products) and Consumer and Lifestyle products (Telecom, Digital Lifestyle products, Entertainment products and Digital Printing Machines) to over 200 international brands and relationship with major brands have been for years.

Ensure Support Services (India) Limited (ESSIL)

Ensure Support Services (India) Limited (ESSIL) incorporated for carrying out after sales support service business for various IT Hardware and Technology products as a neutral third-party service provider. Ensure will provide an entire gamut of services ranging from Call centre Services, Field Engineering Support, Parts Warehousing, Forward and Reverse Logistics, Imports and Re-exports and Asset Recovery.

Our Head Office at Chennai, Tamilnadu, India. Apart from it we have 65+ location office and service station in India.

Our Vision: -

To be the service partner of choice through our ability to add exceptional value to the brands and customers we support.

Ensure Service

We consider ourselves as partners in the progress of vendors and customers whom we support. Consistent quality service has been the key success factor in sustaining long and mutually rewarding relations with our customers.

We firmly believe that Customer Satisfaction is the unique selling point for our success and to achieve the same we invested, groomed and developed over the years…

Committed and skilled manpower

Tools and test equipment

Robust Systems

ISO Compliant Processes

Reach

Secured Warehousing and Logistics support

We have built a learning organization with an ability to adapt and assimilate new technologies, new products and new processes, continuously.

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We serve customers at 1000+ cities and towns through our 65 owned service centers and

We serve customers at 1000+ cities and towns through our 65 owned service centers and partners at 200+ locations.

Ensure is one of the few who have successfully been able to manage forward and reverse logistics, to meet the committed SLAs including import and re-export of spares.

Knowing the criticality of good IT Systems for smooth running of operations, we implemented 100% online systems. We have developed and deployed tailor-made CRM and SCM systems for most of the vendors we represent, meeting individual brand support and business requirements.

Additional Business from existing vendors and customers has been the benchmark of our services and it will continue to be.

History, Rich Lineage:

An organization’s heritage is its unwritten asset… for life

Our expertise and knowledge has seen us grow from strength to strength, adding to our portfolio of partners, expanding from IT to non-IT sectors like telecommunication and power conditioning equipment, growing our network, upgrading our infrastructure, and last but not least of all, enhancing our skills.

Today we successfully partner some of the best names in the IT and telecom sectors. And empower our employees to not just meet but to exceed customer expectations.

Our Coverage:

We owned 65+ offices and service centers and network of 200+ service partners to cover all 1500+ cities in India, Ensure is able to reach and deliver services, as per committed Service Level Agreements, to customers across the country.

We have a defined evaluation process to identify and appoint Service Partners ensuring uniformity in resources / infrastructure and standard operating procedures. Service Partners are bound by a relationship agreement, vendor specific service level agreements and code of conduct. Service Partners conduct day to day operations through the Online CRM tool of Ensure which is monitored and supported by our central team.

To ensure quality of support, regular trainings are imparted to Partners support team by Ensure or by Vendors (as applicable). Structured audits are conducted to ensure compliance of agreed contractual norms and service deliverables.

Quality Policy:

We, at Ensure Service are committed towards delivering exceptional value to our Customers, Investors and Employees through continuous improvement of our support systems & processes, technical & soft skills and parts supply chain.

We are an ISO 9001-2008, and ISO 20000-1 2011 certified organization we ensure process compliance and our service operations are regularly audited.

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Core Business Units: Services: 1. Infrastructure Management Services Ensure has been offering IT Services since

Core Business Units:

Services:

1. Infrastructure Management Services

Ensure has been offering IT Services since inception. Our maintenance and support services, combined with our contract aggregation capabilities and monitoring services, provide a portfolio of flexible service products and options to ensure protection from downtime. We also provide warranty and post warranty support through remote support model, carry-in and Onsite service delivery models.

A.M.C. Service

Facility Management Service

Field (on-call) support for A.M.C. & F.M.S. Service.

Asset management (IT Hardware / Software)

Uptime Maintenance and Support

2. Remote Infrastructure Management Services

Our RIM (Remote Infrastructure Management*) services provide an infrastructure monitoring capability integrated with ITIL-aligned processes, to ensure your enterprise infrastructure availability is proactively maintained at the required level for business continuity.

IT service desk and end user hardware / software incident management

Network monitoring

Server monitoring

Backup monitoring

Application monitoring

Production management

Internet traffic monitoring.

Data center infrastructure management

Server and storage management

End point management

Backup management

Monitoring and incident management

3. Enterprise Services

CIOs & CTOs across the world are redefining their priorities & business objectives including deriving maximum value from the existing IT investments. ‘Ensure Services’ realizes this important aspect of modern businesses and offers a wide range of systems integration, implementation and consulting services that enable organizations grow. We deliver accelerated value via transformational projects which are backed by specialists across diverse service areas thus forming the core of our Enterprise Services business

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With our end to end delivery capability, we bring in unique value proposition to all

With our end to end delivery capability, we bring in unique value proposition to all stake holders in Eco System i.e., Vendor, Partner and Customer, in Enterprise and SME space

Relationship

     

Value

Vendor

Partner

Customer

proposition

Presale

Ready resource availability in multiple platforms helps quickly roll out business / products at lower cost.

Solution designing, product training and onsite demo / POC by technically qualified and vendor trained engineers.

Engagement

from

Support

requirement

stage

ensuring

trouble

free

implementation

and

 

requirement fulfilment

 

Remote

Integrated infrastructure

Query based support for technology, product and services through voice and mail.

Toll free help desk to register complaints and remote technical support by trained and certified engineers.

Support

to

address,

complaint

registration,

technical

resolution (L1 to L4)

by

trained

and

certified

 

engineers.

 

Field Support

Proven track record rendering IT Services as Neutral Service Partner.

Neutral Service Partner brings in peace of mind association. Wide reach through own service centres, enables to sell in extended territories.

24 x 7 support by vendor trained and certified

engineers

across

 

platforms

and

technologies to meet enterprise customer requirements.

RMA Support

Central and Regional Warehouse for parts supply chain. Integrated IT tool for service delivery and RMA. Agreements with 3 tier courier companies to reach parts nationally.

Infrastructure, systems

Infrastructure, systems

place to

and process in place to reach parts on 24 x7 basis.

and process in reach parts on basis.

24

x

7

4. Managed Application Services

An application service provider offers individuals or enterprises access over the Internet to applications and related services that would otherwise have to be located in their own personal or enterprise computers. Application services are expected to become an important alternative, not only for smaller companies with low budgets for information technology, but also for larger companies as a form of outsourcing.

Managed application services

Database management

Application management

Mail management

Application service desk

Application administration and production support

Application packaging

Image and patch management

Monitoring and reporting

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5. Managed Network and Security Services A Network Service, is an application running at the
5. Managed Network and Security Services A Network Service, is an application running at the

5. Managed Network and Security Services

A Network Service, is an application running at the network application layer and above, that provides data storage, manipulation, presentation, communication or other capability which is often implemented using a client-server or peer-to-peer architecture based on application layer network protocols.

Managed network services

Data center network management

WAN network management

Campus network management

Unified communication management

Voice and video management

Contact center management

Network security management

6. Consulting, Advisory and Migration Services

Our IT Consulting and migration services address not only the technology transformation, but also the impact of new technology on your organization. We enable you to leverage your technology investment.

Organizations are looking for innovative yet cost effective ways to improve the end user productivity while meeting the business challenges and requirements. Such solutions are required which can respond to the rapidly changing market conditions with innovation and agility. Staying ahead of that change and achieving long-term success requires ongoing business transformation. ‘Ensure Services’ Consulting provides best-in-class knowledge, innovation and services to help global enterprises successfully transform the way they do business.

Depending on the specific needs of your business and the processes requiring automation or resolution, ‘Ensure Services’ can help implement solutions based on proven technologies.

Strategic and Architecture Consulting.

IT Infrastructure Migration

IT Upgradation Consulting

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• Critical Business Application Consulting • Data Center, DR, BCP Consulting 7. Resource Augmentation

Critical Business Application Consulting

Data Center, DR, BCP Consulting

7.

Resource Augmentation

With the world becoming networked, organizations of any size and scale can attract the best talent from across the globe. Startups and growing organizations, can put a cap on crucial overheads with the help of independent specialists, while there is a growing need for large companies to adopt flexible engagement models as a core strategy to retain high-performing talent.

“Gone are the days when job security and compensation were the only two things that mattered.”

’ENSURE SERVICES’ offers Resource Augmentation Services to deliver industry ready and technically experienced resources on mutually agreeable timelines to on-board for all business needs.

Production & Implementation Support

Engineering Services

Mobility App & Web Development

Testing and Security Profiles

Upgradation, Migration, Virtualization etc.

Database

Middleware

ERP

CRM

Third party application

Windows, Open

MAC support

Our Expertise:

• ERP • CRM • Third party application • Windows, Open • MAC support Our Expertise:

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Support & Solutions: 1. Virtualization Besides cost savings and containment of capex, business continuity and

Support & Solutions:

1. Virtualization

Besides cost savings and containment of capex, business continuity and disaster recovery are also emerging as major drivers for virtualization. Our best-in-class infrastructure optimization services and virtualization solutions help customers create a simplified and centrally managed infrastructure, aligned to their business needs.

Server Virtualization

Storage Virtualization

Virtual Desktop Infrastructure

Virtualization Assessment

Private, Public and Hybrid Cloud

2. Storage and Data Management

Additional storage capacity won’t necessarily resolve all your data storage problems. Different types of organizational data are subject to different regulatory, archiving and availability requirements. Similarly, backup and disaster recovery (DR) calls for a strategic approach. We help you make sense of storage and data management in a way that reduces cost, complexity and risk.

Software defined storage

Storage consolidation and virtualization

Storage migration and replication

Data management and availability

Disaster recovery and business continuity

3. Data Center

Data center is the ideal place to start containing complexity and cost while boosting efficiency and productivity. ‘Ensure Services’ vendor-agnostic engagement addresses customers’ needs at any point in their data center build, optimization and transformation journey. We help you evolve and optimize your data center environment.

Software-defined data center

Data center build

Critical relocation services

Converged infrastructure

Managed data center services

Infrastructure as a Service (IaaS)

4. Enterprise Security

In a world of competitive and sophisticated expansion, there is little room for error on the enterprise security front. Be it big enterprises or SMBs, the pinch of security issues has been felt by everyone. Our security solutions and services help organizations

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minimize risks, ensure regulatory compliance and proactively protect information assets against emerging threats. •

minimize risks, ensure regulatory compliance and proactively protect information assets against emerging threats.

Managed security services

Governance, risk and compliance (GRC)

Enterprise vulnerability management

Identity and access management

SEIM

Fraud management and digital forensics

5. Enterprise Mobility

The rapid spurt of mobile device adoption in the enterprise and the exponential growth of wireless networks have transformed business models incrementally. Implementing a mobile organization requires breaking organizational siloes to bring together people, technology and security. Our solutions help customers define a comprehensive mobility strategy as blueprint to achieve organizational objectives.

Sales force automation

Mobile application development

Mobile device management

Secure mobile access

Mobile application integration

6. Cloud Computing

Cloud is empowering enterprises to transform their businesses by accelerating digital innovation, enabling agile business platforms and shortening time-to-market. We are poised to become a transformation partner for large enterprises and SMBs who are envisaging their journey in the cloud computing space by virtue of unparalleled competencies and capabilities with rich customer experience in cloud engagements.

Infrastructure as a Service

Platform as a Service

Software as a Service

Business Process as a Service

Data Recovery as a Service

Managed Hosting

7. Application Development and Support

It is mandatory to adapt IT applications and processes for optimum performance without compromising quality or effectiveness as operational needs keep on evolving in an agile and flexible organization. Our application development and support solutions help customers reduce lifecycle management costs, increase agility and innovation, and attain faster time-to-market.

Application consultation

Application integration and migration

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• Custom application development • Mobile application development • Quality assurance and testing

Custom application development

Mobile application development

Quality assurance and testing

Web and enterprise portals

8.

Unified Communication

The business environment today, driven by globalization, technology, mobility and flexibility requires organizations to invest in technology which provides faster collaboration and information exchange between its employees, customers and partners. Our comprehensive unified communication framework allows organizations to unify voice, video, email, instant messaging, and directories for seamless collaboration.

Unified communication and collaboration

Social collaboration

Unified contact center and customer support

Video collaboration

Distance learning and training

The ‘Ensure Services’ Advantage:

Own NOC (Network Operations Center), for centralized IT service / support help desk management with state of the art Help Desk tool.

Toll-Free service line and unique email system for customer service request.

‘Ensure Services’ has been recognized with back to back prestigious ‘Most Promising IMS Company’.

‘Ensure Services’ emphasis on technology solutions like managed services and datacenter solutions to drive more efficiency, productivity and thereby give lasting value for IT investments.

With a team of experts possessing cross-functional skills and good experience in diverse markets, the company has achieved sustained growth and healthy traction in other countries.

With continuous wins in overall IT solutions and services with an outstanding customer base in major verticals like IT/ITES/BPO, Retail/FMCG, Manufacturing, BFSI, Hospitality, Healthcare, Media, Government.

Serving 1500+ locations across India and word wide countries.

An ISO 9001, ISO 20000-1 and ITIL-certified company

Over 1100 employees with direct presence in 65+ cities

Combined management experience of 30+ years

Serviced over 1000 customers with 90% customer retention

Rated amongst the Top 10 emerging IMS companies in India

100% service contract renewal

55% YoY growth in service contract revenues

Providing managed services to 5 lakh users across 500 customers

Managing more than 1 lakh service tickets per month

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Our Partnership: Organizations Are Known by the Company They Keep, Ensure Service partners global leaders

Our Partnership:

Organizations Are Known by the Company They Keep,

Ensure Service partners global leaders including Hewlett Packard, IBM, Samsung, Motorola and many other organizations, in their commitment to providing world-class service to their customers, across the Indian sub-continent.

The confidence reposed in us has been reflected in our association as an Authorized Support Partner for these organizations

reflected in our association as an Authorized Support Partner for these organizations And many more… Page
reflected in our association as an Authorized Support Partner for these organizations And many more… Page
reflected in our association as an Authorized Support Partner for these organizations And many more… Page
reflected in our association as an Authorized Support Partner for these organizations And many more… Page
reflected in our association as an Authorized Support Partner for these organizations And many more… Page
reflected in our association as an Authorized Support Partner for these organizations And many more… Page
reflected in our association as an Authorized Support Partner for these organizations And many more… Page
reflected in our association as an Authorized Support Partner for these organizations And many more… Page
reflected in our association as an Authorized Support Partner for these organizations And many more… Page
reflected in our association as an Authorized Support Partner for these organizations And many more… Page
reflected in our association as an Authorized Support Partner for these organizations And many more… Page
reflected in our association as an Authorized Support Partner for these organizations And many more… Page
reflected in our association as an Authorized Support Partner for these organizations And many more… Page

And many more…

reflected in our association as an Authorized Support Partner for these organizations And many more… Page
reflected in our association as an Authorized Support Partner for these organizations And many more… Page
reflected in our association as an Authorized Support Partner for these organizations And many more… Page
reflected in our association as an Authorized Support Partner for these organizations And many more… Page
reflected in our association as an Authorized Support Partner for these organizations And many more… Page
reflected in our association as an Authorized Support Partner for these organizations And many more… Page

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reflected in our association as an Authorized Support Partner for these organizations And many more… Page
reflected in our association as an Authorized Support Partner for these organizations And many more… Page
reflected in our association as an Authorized Support Partner for these organizations And many more… Page
reflected in our association as an Authorized Support Partner for these organizations And many more… Page
reflected in our association as an Authorized Support Partner for these organizations And many more… Page
reflected in our association as an Authorized Support Partner for these organizations And many more… Page
Other Support and Services: Warranty Support and Pre / Post Sale Support Ensure Service has

Other Support and Services:

Warranty Support and Pre / Post Sale Support

Ensure Service has successfully been managing the complete pre-sales and post-sales support for many leading IT and Telecom brands for many years.

Pre-sale support

Ensure Service has been extending Pre-sale technical support, Sales partners training, preparing Bill of Material, site preparation, installation support for enterprise products.

Complete post-sales support

The warranty services include Call Centre support, importing and re-exporting of spare parts, warehousing, forward and reverse logistics, return to bench and on-site support across the country, back end validation (NTF or NDF) and high-level repairs.

The services are modular and vendors have the choice to avail services they are in need.

Warranty Extension Packs

Spare parts supply

Maintenance contracts

Accessories and upgrades

CRM and SCM Software Development and Support

Our long and wide working experience in IT and Telecom Services space and working with leading Global Brands gave us in-depth functional exposure and domain knowledge. This enabled us to develop and deploy robust online CRM (Customer Relationship Management) and SCM (Supply Chain Management) tools for many Global Brands, successfully.

Our CRM tool is very comprehensive covering all the support functions call management, inventory and logistics management, call centre management, invoicing and collection modules. Software is modular, flexible and can be deployed as per vendor and project requirements.

Our SCM tool handles complete supply chain requirements warehousing, procurement, forward and reverse logistics, NTF validation, RMA management (including imports and re-exports), scrap management, inventory planning and ordering.

CRM and SCM tools are integrated providing end to end visibility of service delivery operations to concerned process owners.

MSL (Minimum Stock Level) planning, auto Mail / SMS alerts, EDI (Electronic Data Interface), customized MIS reports are some of the additional features available.

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Repairs and refurbishments Environmental protection being one of the most important Corporate Social Responsibility, we

Repairs and refurbishments

Environmental protection being one of the most important Corporate Social Responsibility, we are pursuing to minimize e-waste by repairing and recycling of parts to the maximum extent possible.

We have setup a central repair facility at Chennai to repair and recycle wide range of parts and sub-assemblies. The facility is equipped with latest test and repair tools. Trained and qualified manpower with an aptitude for repairs, have been deployed.

Our continuous efforts have been to reduce bounce rates and scrap percentages. Scrap disposals are done through certified agencies.

Spare Parts Warehousing

Salient features …

Central Warehouse located at Chennai Close to International Airport, Sea Port and Road Transporters. It is well connected to all Repair Centers and our Regional warehouses at Delhi, Mumbai and Kolkata.

26 stocking hubs positioned strategically to address the local statutory requirements - Road / Entry Permits, Octroy, Sales Tax, etc.

Separate storage space for pallets, small components (bins), high value parts and climate sensitive parts.

Robust online systems and processes.

Periodic cycle counts, daily cycle count for high value parts and surprise audits.

Standard, safe and customized packing material.

24x7 security and surveillance.

Insurance for stocking and transit inventories.

Employee safety and security trainings.

Technical Call Centers

Technical Call Center is managed by qualified and trained Engineers. Customers can contact Call Center through national toll-free number, e-mail and SMS. Call Center engineers diagnose the problems remotely and guide customer over phone or e-mail or chat and resolve the problem. Unresolved problems are routed online by the system, to nearest service centre for field intervention. Field Engineers are trained on the hardware and software products and applications.

SLAs and KPIs are clearly defined and agreed with brand owners and customers. We have been consistently meeting and exceeding the agreed SLAs.

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IT outsourcing services Significant savings, predictable IT costs, best practices and customized service quality ‘Ensure

IT outsourcing services

Significant savings, predictable IT costs, best practices and customized service

quality

‘Ensure Services’ IT outsourcing services allow business executives to retain control over IT strategies while benefiting from reduced operating costs and risks without compromising service delivery to end users and their clients. With ‘Ensure Services’ managed services model, we assume responsibility for operations delivery, drawing on IT governance best practices. As a full-service IT provider, ‘Ensure Services’ rigorously manages operations, focusing on quality and operational excellence, while offering competitive pricing. We build lasting partnerships based on trust and transparency. Our service delivery approach is rooted in operational excellence, and our management model puts accountability and leadership first. IT outsourcing services Advantage

Pricing based on established goals and predictable IT costs

Philosophy that targets long-term partnerships

Global delivery model that emphasizes client proximity to provide a local presence for key IT activities

Customized & Full range of services covering the entire IT delivery chain

Stringent knowledge transfer and management to increase client productivity

Focus on governance and proactive management

Operational excellence and compliance with commitments demonstrated by proven successes

Bringing our best to your table

Satisfaction rating of 9.1/10 based on signed client assessments

World-class service levels met or exceeded in 98% of cases

95% of projects delivered on time and on budget

‘Ensure Services’ professionals are invited to be shareholders, demonstrating a unique commitment to client success

Management:

Board of Directors

1 Mr. Stephen Aranha

2 Mr. S.V. Rao

3 Mr. S. V. Krishnan

4 Mr. Hari Baskaran

5 Mr. Shekar Rangarajan

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Please feel free to contact us for your any kind of IT service requirement To,

Please feel free to contact us for your any kind of IT service requirement

To,

Mr. Manoj M. Dhulashia

(Manager IMS Sales)

Ensure Support Services (I) Ltd. 201/B, City Pride, Nr. Nalanda Hotel, Mithakhali Cross Road, Navrangpura, Ahmedabad-380006 (Gujarat)

Cell No.: 95660 40888 / 80008 77477 Email: manoj.m@ensureservices.in : 079 2646 1450

Reg. Off. 3 rd Floor, SPL Guindy House, 95 Mount Road, Guindy, Chennai 600 032 (India)

For more about us visit: www.ensureservices.in

Thank You

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