ACTION EAST DEVON

An organisation describing itself as a blended service provider, supporting both other organisations and carers working with vulnerable individuals in East
and mid-Devon and stimulating local community resilience. They provide health and wellbeing services and projects, filling the gaps in statutory provision,
especially for older people and their carers.
AIMS FOR THE LSF PROJECT
To become more sustainable in terms of their reputation, definition and purpose
To develop internal capacity to be fit for purpose, moving forward.
To develop with the trustees a business change plan.

MANAGING CHANGE
WHAT THE ORGANISATION ACHIEVED
LSF supported a change
A shared commitment across the organisation to making change, bringing people together to
change the way that they work, sharing learning and increasing collaboration. of leadership and to
They have developed confidence to open-up new areas of business and they now expect develop a business plan,
turnover to grow in the medium to long-term. impact framework and
Initiated major culture change e.g. to seek donations for the first time, introduce a system for
measuring impact and bring the organisation together to work differently.
shared vision and mission
KEY FACTORS CONTRIBUTING TO THIS SUCCESS all vital elements to
LSF provided vital time and space in which to unlock the organisations potential, to work on improving our
under-developed staff capacity and to develop systems that prove the value of their work. sustainability.
Sharing their learning
Bringing people together around a common purpose.
Having access to marketing expertise and strong leadership.

LEARNING FROM LSF

It is important to clarify the vision and mission beyond peoples individual role and
to promote collaboration.
Our change process has helped is Develop the talents within the organisations, to give everyone a deeper
understand the needs of the understanding of the market in which they work and how the organisation fits in it
communities we serve, helping us at a time of significant change.
articulate our purpose more clearly to Money is a vital element of their sustainability, but this is tightly tied to developing
funders and develop their support. internal capacity to be fit for purpose.