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eu/Test-bank-for-Office-Procedures-for-the-
21st-Century,-7th-Edition---Sharon-C.-Burton
Chapter 1Understanding the Changing and Challenging Office Quiz
TOTAL
NAME: POINTS: 100
DATE: GRADE:
Identify two functions for each of the following office support functions:
1. Routine:
2. Technical:
3. Analytical:
4. Interpersonal:
5. Managerial:
5. What does administrative in a persons title denote? What does assistant in a title
denote?
1. A generic term that is being used to denote an employee that performs all types of basic
office functions is a/an
a. Coordinator.
b. Line manager.
c. Virtual assistant.
d. Assistant.
2. Typical office support functions range from clerical to secretarial or administrative. Which
of the following is not categorized as one of the functions?
a. Routine.
b. Technical.
c. analytical.
d. Systematic.
4. Bringing together project teams consisting of employees with the talents needed to work
on a specified project is called
a. Participatory management.
9. Which of the following U.S. job titles are similar to the ones found in the international
market?
a. Team Secretary
b. Secretary/Commercial Assistant
c. PA
d. All of the above
2. A wrist ailment typically caused by incorrect alignment of hand and wrist when using the
computer keyboard is called _______________.
5. Office personnel working from home or other remote location connected to the office via
computer is called ____________.