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ITM 303

SAP SOLUTION MANAGER ALM FOCUS


AT TERUMO BCT
SRINIVASU GARAPATI
OCTOBER 21, 2014
In this session

This session will describe how Terumo BCT implemented Application


Lifecycle Management through Solution Manager

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In this session

This session will describe how Terumo BCT implemented Application


Lifecycle Management through Solution Manager

How we leveraged Expert Guide Implementations from SAP in


enabling ALM functionality through Solution Manager

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In this session

This session will describe how Terumo BCT implemented Application


Lifecycle Management through Solution Manager

How we leveraged Expert Guide Implementations from SAP in


enabling ALM functionality through Solution Manager

How can you adapt Solution Manager with internal resources, without
using external consultants

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Agenda

About Terumo BCT


Expert Guided Implementations
Solution Manager Evolution
Technical Operations
Timelines
Future Roadmap
Wrap-up

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Terumo BCT, a global leader in blood component,
therapeutic apheresis and cellular technologies.

We believe in the potential of blood


to do even more for patients than it does today.
This belief unites our organization,
inspires our innovation and strengthens
our collaboration with customers.
Terumo BCT
Unlocking the Potential of Blood

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Company Profile
Established: 1964 as COBE Laboratories
President and CEO: David Perez
Number of Associates: 4,800

Global Headquarters: Lakewood, Colorado

Regional Headquarters: Brussels, Buenos Aires, Hong Kong, Tokyo


United States, Belgium, Japan, Northern Ireland, India, China, Vietnam
Manufacturing Facilities:
(coming in 2015)

A global leader in blood component, therapeutic apheresis and cellular


technologies, Terumo BCT is the only company with the unique
Main Business: combination of apheresis collections, manual and automated whole
blood processing, and pathogen reduction coupled with leading
technologies in therapeutic apheresis and cell processing.

Parent Company: Terumo Corporation; Tokyo Stock Exchange (4543)

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Terumo BCT Global Footprint
Satisfying customer needs wherever they are located

Larne, UK

Brussels, BE Changchun, CH


TBCT HQs
Lakewood, CO Leuven, BE


TC HQs
Hong Kong, CH

Tokyo, JP

Fujinomiya, JP



Ho Chi Minh City, VN 2015
Trivandrum, IN



Buenos Aires, AR Terumo BCT does business in more than 120 countries:
Corporate/group HQs (2)
Regional HQs (5)
Regional sales offices (39)/regional non-sales offices (4)
Manufacturing sites (7) in 7 countries

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Corporate Mission
WE IMPROVE LIVES THROUGH INNOVATION,
QUALITY AND SERVICES ENABLED BY OUR
BLOOD COMPONENT, THERAPEUTIC APHERESIS
AND CELLULAR TECHNOLOGIES.

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Industry Experience with Solution Manager

Complexity in implementation

External consultants required for implementation

Lack of Subject Matter Experts internally

Maintenance difficulties

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Agenda

About Terumo BCT


Expert Guided Implementations
Solution Manager Evolution
Technical Operations
Timelines
Future Roadmap
Wrap-up

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Expert Guided Implementations
What is EGI

Expert guided implementation is a new delivery methodology from SAP.


The methodology balances the combination of training, practical experience
and expertise on demand

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Expert Guided Implementations
What is EGI

Expert guided implementation is a new delivery methodology from SAP.


The methodology balances the combination of training, practical experience
and expertise on demand
Expert guided implementation enables you to execute activities without
being a subject matter expert

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Expert Guided Implementations
What is EGI

Expert guided implementation is a new delivery methodology from SAP.


The methodology balances the combination of training, practical experience
and expertise on demand
Expert guided implementation enables you to execute activities without
being a subject matter expert
The methodology closes the gap between class room trainings and
consulting

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Expert Guided Implementations
What is EGI

Expert guided implementation is a new delivery methodology from SAP.


The methodology balances the combination of training, practical experience
and expertise on demand
Expert guided implementation enables you to execute activities without
being a subject matter expert
The methodology closes the gap between class room trainings and
consulting
Expert guided implementation provides guidance for the execution phase of
your project

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Expert Guided Implementations

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Expert Guided Implementations
Highlighted in green indicates attended at Terumo BCT

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Agenda

About Terumo BCT


Expert Guided Implementations
Solution Manager Evolution
Technical Operations
Timelines
Future Roadmap
Wrap-up

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What has changed in Solution Manager 7.1 ?

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Solution Manager Evolution

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Solution Manager Evolution
Before Guided Procedures

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Solution Manager Evolution
Before Solution Manager 7.1

No clear way of executing and implementing functionality

Very difficult to implement

Very difficult to log the steps

No easy way to find the status of the steps

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Guided Procedures

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Guided Procedures
Solution Manager Configuration

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Guided Procedures
Basic Setup

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Guided Procedures
System Preparation

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Guided Procedures
Technical Monitoring

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Guided Procedures
Advantages

Guides you step by step

Shows you who performed the task

Provides you the status of the step

Automated steps

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Agenda

About Terumo BCT


Expert Guided Implementations
Solution Manager Evolution
Technical Operations
Timelines
Future Roadmap
Wrap-up

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Technical Operations
Processes

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Technical Operations

New infrastructure for Technical Monitoring and Alerting


Technical Administration
Technical Analytics
Enhanced Root Cause Analysis

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Technical Operations

New infrastructure for Technical Monitoring and Alerting


Technical Administration
Technical Analytics
Enhanced Root Cause Analysis

These work centers were all implemented at


Terumo BCT

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Technical Operations

How does Solution Manager collect the data from all managed
systems?

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Technical Operations

Pull Data providers

Push Data providers

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Technical Operations
Pull Data Providers

Configuration: The configuration for all metrics collected by PULL data


providers is stored centrally in the directory tables of the Solution Manager

Scheduling: The data collection is scheduled centrally on the SAP Solution


Manager

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Technical Operations
Pull Data Providers
Different pull data provider types:
ST_PI: Solution Manager system calls ABAP function modules in the managed
systems which are delivered as part of ST-PI plug-in (Examples: local CCMS
metrics, Work Process status, qRFC information, )

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Technical Operations
Pull Data Providers
Different pull data provider types:
ST_PI: Solution Manager system calls ABAP function modules in the managed
systems which are delivered as part of ST-PI plug-in (Examples: local CCMS
metrics, Work Process status, qRFC information, )
ST: Solution Manager calls ABAP function modules which collect information from
the Solution Manager (Examples: EarlyWatch Alert results, E2E Change Analysis
results, )

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Technical Operations
Pull Data Providers
Different pull data provider types:
ST_PI: Solution Manager system calls ABAP function modules in the managed
systems which are delivered as part of ST-PI plug-in (Examples: local CCMS
metrics, Work Process status, qRFC information, )
ST: Solution Manager calls ABAP function modules which collect information from
the Solution Manager (Examples: Early Watch Alert results, E2E Change Analysis
results, )
ST_BW: Solution Manager calls ABAP function modules which collect information
from the BW system of Solution Manager (Examples: E2E Exception Analysis
results, ABAP statistic data, )

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Technical Operations
Pull Data Providers
Different pull data provider types:
ST_PI: Solution Manager system calls ABAP function modules in the managed
systems which are delivered as part of ST-PI plug-in (Examples: local CCMS
metrics, Work Process status, qRFC information, )
ST: Solution Manager calls ABAP function modules which collect information from
the Solution Manager (Examples: Early Watch Alert results, E2E Change Analysis
results, )
ST_BW: Solution Manager calls ABAP function modules which collect information
from the BW system of Solution Manager (Examples: E2E Exception Analysis
results, ABAP statistic data, )
DB: Solution Manager retrieves database metrics from the connections of
DBACockpit (Examples: Database backup status, Database table space usage,
)
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Technical Operations
Push Data Providers

Configuration: The configuration for all metrics collected by PUSH


data providers is distributed to the Diagnostic Agents in an XML
during the setup.

Scheduling: The data collection is scheduled locally by the agent

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Technical Operations
Push Data Providers
Different push data provider types:
Diagnostic Agent:
The Diagnostic Agent collects metrics locally. These metrics are then pushed to
the Solution Manager by calling a web service (Examples: OS data from
SapOsCol, Http Ping to URLs, RFC Ping to an ABAP instance, Process status in
SapStartSrv, )

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Technical Operations
Push Data Providers
Different push data provider types:
Diagnostic Agent:
The Diagnostic Agent collects metrics locally. These metrics are then pushed to
the Solution Manager by calling a web service (Examples: OS data from
SapOsCol, Http Ping to URLs, RFC Ping to an ABAP instance, Process status in
SapStartSrv, )

Introscope:
The Introscope Enterprise Manager collects metrics which are sent to the
Solution Manager by calling a web service (Examples: J2EE metrics, BOBJ
metrics, )

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Technical Operations
Impact on SAP landscape
We did not observe any spikes in CPU or Memory utilization

Due to collection of data at different timings by data providers, no


bottlenecks (e.g., jobs running longer) were noted

Since Diagnostic agents are updated automatically with Solution


Manager upgrades, no extra maintenance is required.

Host Control agent upgrades can be automated, resulting in reduced


manual intervention/maintenance of each agent
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Agenda

About Terumo BCT


Expert Guided Implementations
Solution Manager Evolution
Technical Operations
Timelines
Future Roadmap
Wrap-up

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Timelines
EGIs Attended at Terumo BCT
SAP Solution
Manager 7.1
Roadmap - Transport Data Volume Performance
System
Application Lifecycle Execution Management: Optimization
Monitoring and
Management Analysis Methodology and (PERF)
Reporting -
Roadmap design Infrastructure

2011 2012 2013 2014

Custom Code
Basic SAP Solution
Job Management
Configuration of Security Manager 7.1
Scheduling campaign and
SAP Solution Optimization configuration
Management CDMC
Manager 7.1 Service (SOS) SAP Business
Objects BI 4

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Solution Manager Upgrades
Milestones

2011 - Solution Manager 7.0 to 7.1 SP3 Upgrade

2012 - Solution Manager 7.1 SP3 to SP7 Upgrade

2013 Solution Manager 7.1 SP7 to SP10 Upgrade

2014 Solution Manager 7.1 SP10 to SP12 Upgrade

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Solution Manager Upgrades
Upgrade Benefits

Important to keep up to date with Solution Manager Support pack


upgrades

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Solution Manager Upgrades
Upgrade Benefits

Important to keep up to date with Solution Manager Support pack


upgrades

Upgrade ST-PI and ST-A/PI components in managed systems


regularly

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Solution Manager Upgrades
Upgrade Benefits

Important to keep up to date with Solution Manager Support pack


upgrades

Upgrade ST-PI and ST-A/PI components in managed systems


regularly

Attend Solution Manager 7.1 Roadmap session at SAP TechED &&


d-code.

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ALM Timelines

Solution Manager Upgrade


from 7.0 EHP1 to 7.1 SP3
ALM Program approved
ALM Road Map designed
Project approved for RCA
setup

2011 2012 2013 2014 2015

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ALM Timelines

Solution Manager Upgrade


from 7.0 EHP1 to 7.1 SP3
ALM Program approved
ALM Road Map designed
Project approved for RCA
setup

2011 2012 2013 2014 2015

Managed System Configuration


Root Cause Analysis Setup
Project approved for Technical
Monitoring
Solution Manager 7.1 SP7
Upgrade
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ALM Timelines

Solution Manager Upgrade Technical Monitoring


from 7.0 EHP1 to 7.1 SP3 Implementation
ALM Program approved Project Approved for
ALM Road Map designed Job Schedule Management
Project approved for RCA Solution Manager 7.1 SP10
setup Upgrade

2011 2012 2013 2014 2015

Managed System Configaration


Root Cause Analysis Setup
Project approved for Technical
Monitoring
Solution Manager 7.1 SP7
Upgrade
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ALM Timelines

Solution Manager Upgrade Technical Monitoring


from 7.0 EHP1 to 7.1 SP3 Implementation
ALM Program approved Project Approved for
ALM Road Map designed Job Schedule Management
Project approved for RCA Solution Manager 7.1 SP10
setup Upgrade

2011 2012 2013 2014 2015

Managed System Configaration Unified Job Monitoring


Root Cause Analysis Setup Implementaion
Project approved for Technical Project approved for BPCA and
Monitoring SEA Implementation
Solution Manager 7.1 SP7 Solution Manager 7.1 SP12
Upgrade Upgrade

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ALM Timelines

Solution Manager Upgrade Technical Monitoring BPCA Implementation


from 7.0 EHP1 to 7.1 SP3 Implementation Scope and Effort Analyzer
ALM Program approved Project Approved for Implementation
ALM Road Map designed Job Schedule Management Analysis of Solution
Project approved for RCA Solution Manager 7.1 SP10 Documentation and Custom
setup Upgrade Code Management

2011 2012 2013 2014 2015

Managed System Configaration Unified Job Monitoring


Root Cause Analysis Setup Implementaion
Project approved for Technical Project approved for BPCA and
Monitoring SEA Implementation
Solution Manager 7.1 SP7 Solution Manager 7.1 SP12
Upgrade Upgrade

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Agenda

About Terumo BCT


Expert Guided Implementations
Solution Manager Evolution
Technical Operations
Timelines
Future Roadmap
Wrap-up

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Roadmap
Implemented at Terumo BCT

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Roadmap
Current work in progress

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Roadmap
Terumo BCT Future ALM Roadmap

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Agenda

About Terumo BCT


Expert Guided Implementations
Solution Manager Evolution
Technical Operations
Timelines
Future Roadmap
Wrap-up

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Benefits

Centralized monitoring and administration through Solution Manager for entire landscape
Job monitoring
System exceptions
RFC failures
Interfaces
Availability

Tracking of administration tasks


Minimal overhead to manage new systems when adding to your landscape
We are well positioned for implementation of new work centers (e.g., BPCA and SEA)
Advanced tools for complex troubleshooting (e.g., change analysis, trace analysis)
We have built internal expertise
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Key Points to Take Home

Create a project for each phase of ALM, like a project from business
Collect Requirements, Design, Build, Test, Deploy and Training

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Key Points to Take Home

Create a project for each phase of ALM, like a project from business
Collect Requirements, Design, Build, Test, Deploy and Training

Implement latest support packs before each phase of the project, to get
latest enhancements

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Key Points to Take Home

Create a project for each phase of ALM, like a project from business
Collect Requirements, Design, Build, Test, Deploy and Training

Implement latest support packs before each phase of the project, to get
latest enhancements

Leverage online resources from SAP for every phase of the ALM. Use
Expert Guided Implementation services (5 free sessions per year),
RKTs and Guided procedures

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Key Points to Take Home (Continued)

Allocate a Basis resource as Solution Manager Administrator

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Key Points to Take Home (Continued)

Allocate a Basis resource as Solution Manager Administrator

Maintain visibility of ALM implementation by keeping the Management


Team onboard at every stage of the project

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Key Points to Take Home (Continued)

Allocate a Basis resource as Solution Manager Administrator

Maintain visibility of ALM implementation by keeping the Management


Team onboard at every stage of the project

Create smaller projects rather than a big blown implementation

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Key Points to Take Home (Continued)

Allocate a Basis resource as Solution Manager Administrator

Maintain visibility of ALM implementation by keeping the Management


Team onboard at every stage of the project

Create smaller projects rather a big blown implementation

Solution Manager is included with Enterprise Maintenance


Leverage software you already own

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Useful Resources

SAP Enterprise Support Academy Learning Studio


https://support.sap.com/support-programs-services/solution-manager/training-
services.html
SAP Solution Manager Homepage
http://service.sap.com/solutionmanager
SAP ALM Homepage
https://support.sap.com/support-programs-services/solution-manager/processes.html
Technical Operations Wiki on SCN
http://wiki.scn.sap.com/wiki/display/TechOps/Home
SAP Solution Manager setup Wiki on SCN
http://wiki.scn.sap.com/wiki/display/SMSETUP/Home
Solution Manager Documentation and Release Notes
http://help.sap.com/solutionmanager71
ALM on SAP Community Network
http://www.sdn.sap.com/irj/sdn/alm

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QUESTIONS


My Contact Information:
Srinivasu.garapati@terumobct.com
Twitter: @nysrinivas
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